Xerox DocuPrint 4850, Installation Planning Manual

Page: 33 / 226

System overview
Installation Planning Guide 1-13
Sixth Sense is intended to automate and expedite the range of
service-related support functions. Sixth Sense is a tool that
enables Xerox to provide benchmark service support. Xerox
customers benefit from the ability to bring broader support to
focus more quickly.
For example, Sixth Sense can allow the Service Representative
to repeatedly "preview" the condition of the system prior to an
actual site visit. This may provide the ability to determine the
correct part or piece of information to have on hand when the site
visit is made.
Sixth Sense is a no charge feature available to customers
through Xerox Service. The customer need only provide an
analog phone line for use by the Sixth Sense modem connection.
For those customers unable to dedicate a phone line to the Sixth
Sense connection, three and five port phone share devices are
available for purchase.
To take advantage of Sixth Sense, the customer needs to:
• Request Sixth Sense enablement through Xerox Service
• Provide an analog phone line
• If necessary, purchase an optional phone share device.
More information about the Sixth Sense can be found in the
Troubleshooting Guide for your system.