Xerox DocuPrint 4850, Installation Planning Manual

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Installation Planning Guide B-1
B. Xerox support services
Xerox provides many services in support of your laser printing
system. This appendix contains information on the following
services:
• Xerox Customer Service Support Center
• Xerox Documentation and Software Services (XDSS)
• Operator training
• Xerox Customer Education
• Xerox Font Center
Prior to installation, your sales representative is available to
answer your questions about products, services, or billing. In the
U. S., however, if you need assistance in resolving application-
related problems or questions, call the Xerox Printing Systems
Customer Support Center (refer to the following section of this
chapter). Your systems analyst is also available to assist you with
applications development.
NOTE: For customers outside the United States, contact your
local Xerox representative or operating company for information
on available support services.
Xerox Customer Service Support Center
The Xerox Customer Services Support Center provides regular
maintenance care for your printer as well as any necessary
repairs.
Before calling your Customer Service Support Center, make sure
you have tried the corrective actions described in the
Troubleshooting Guide. If a problem persists, gather the
necessary information and call your customer service support
center (or contact your local Xerox operating company).
In the United States, call the following number to report
DocuPrint hardware or software problems:1-800-822-2979