VKI Technologies Eccellenza Cafe Service Manual Download

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Eccellenza Café – Service Manual

August 5, 2013

Installing the Printer Paper Roll

Thermal printer paper is required – available at office supply retailers (not available from VKI)

For correct paper loading (automatic or manual), cut the paper at the beginning of the roll
according to the following recommendations.

Remove the paper roll retainer from the end of
the paper roll spindle.

Install the roll onto the spindle and re-install the
paper roll retainer.

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Summary of Contents for Eccellenza Cafe

Page 1: ...VKI Publication 100257 001 August 5 2013 Service Manual Contact Customer Service Service à la clientèle 800 567 2951 Technical Support Soutiens technique 888 854 0207 ...

Page 2: ...Eccellenza Café Service Manual 2 August 5 2013 ...

Page 3: ... Replacing the Brewer Motor 27 Replacing the Coffee Bean Dispenser 30 Replacing the Coffee Bean Dispenser Motor 33 Replacing the Powder Dispensers 35 Replacing the Powder Dispenser Motors 37 Replacing the Power Supply 38 Replacing the Control Options Boards 41 Replacing the LCD Display Expansion Board Selection Buttons 44 Replacing the Water Tank 53 Replacing the Outlet Valves 56 Disassembling the...

Page 4: ...bill acceptor housing skirt and levelers 89 Install the bill acceptor changer housing 90 Install the coin changer assembly 92 Install the bill acceptor assembly 93 Connect the wiring 95 Test the machine and the bill acceptor coin changer system 96 Installing the Printer System 97 Installing the Printer and Housing 97 Printer Buttons 98 Paper Specifications 98 Installing the Printer Paper Roll 99 A...

Page 5: ...pply pressure must be between a minimum of 20psi and a maximum of 100psi This equipment must be positioned so that the wall plug and the main power switch are both easily accessible Do not connect the coffee maker to a voltage supply other than the voltage indicated on the serial number decal Do not immerse this coffee maker or any part of this equipment in liquid Do not install the equipment in a...

Page 6: ...working properly or appears to have a fault switch off the power disconnect the service cord and call an authorized technician immediately for service Only qualified personnel should perform service on this equipment Use caution when servicing the water heater or the outlet valves as they may be extremely hot and can cause severe burns Use caution when working inside the coffee maker as there may ...

Page 7: ...rview Coffee Bean Hoppers Bean Hopper Lock LCD Display Screen START Button Selection Buttons Cup Stand Drip Tray Coffee Bean Hoppers Flavor Bottles Powder Hoppers Interior Buttons Infrared Receiver Drip Tray Overflow Probes Bean Grinder Whipper Waste Bin Brewer ...

Page 8: ...ton will move to the top of the cylinder water will pour in and the brewer will pause for about 5 minutes During this time the cleaner breaks down all the oils and stains that have accumulated in the brewer b After the 5 minutes have elapsed the brewer will cycle dumping the cleaner into the waste container in the process The brewer will then automatically cycle water seven consecutive times to ri...

Page 9: ...Select the type of rinse cycle required For a quick brewer rinse press the Quick Cof Rinse button on the front selection panel to begin the cycle a The machine will now basically go through the same process as preparing a coffee beverage however only hot water will be dispensed into the brewer without coffee grounds Repeat this process if necessary ...

Page 10: ...hipper rinse press the Powder Rinse button on the front selection panel to begin the cycle a The machine will now dispense hot water through the whipper motor and tubing to rinse residual powder product that may have accumulated in the system Repeat this process if necessary Sanitize FL Pumps Please refer to the Maintenance section of this manual for instructions on when and how to use this cycle ...

Page 11: ...efilling the powder hoppers to flush any product that may have fallen into the whipper Wipe Exterior and Countertop using the clean towel wipe any coffee grounds and spills from the exterior of the machine and the countertop Weekly Wipe Interior Walls and Door using the clean towel wipe any coffee grounds and spills from the interior of the machine and the front door Perform a Brewer Quick Rinse C...

Page 12: ... components with a clean wet towel Every 6 12 Months Clean the Coffee and Powder Hoppers the hoppers should be emptied of product and given a thorough cleaning to remove stains and oils that may have accumulated inside them Clean and or Adjust the Grinder remove the grinder cover and clean the area around the grinding heads Should the coffee being ground look too coarse the grinder may require a r...

Page 13: ...f container with a mixture of water and sanitizer the mixture is 2ml of sanitizer per liter of water 2 Remove the components identified above from the machine 3 Place them inside the container with the sanitizing solution Let them soak for 5 minutes 4 While the components soak fill a spray bottle with the sanitizing solution 2ml sanitizer per liter of water 5 Lightly spray the solution to the exte...

Page 14: ...without caps onto their supports and insert the respective tubing into each of the bottles 7 Place a leak proof container one liter capacity directly underneath the dispensing spouts 8 Press the Rinse Cycle button on the inside of the front door 9 Press Sanitize FL Pumps on the front selection panel to activate the automated sanitizing procedure All three pumps will cycle continuously until all of...

Page 15: ...n 2ml sanitizer per liter of water 17 Remove the cup stand the carafe tray and their grills and thoroughly spray each of them with clean sanitizing solution Allow them to air dry do not rinse and do not wipe 18 Thoroughly spray the spout support plate and pump spouts at the dispensing area with the sanitizing solution Allow it to air dry do not rinse and do not wipe 19 Thoroughly spray sanitizing ...

Page 16: ...ct Powder System 1 Remove the powder dispensers by turning both powder product spouts upwards and lifting the front of the dispensers to pull them out 2 Lift the front of the upper vacuum duct plate in the center of the dispenser base and pull it towards you to remove it ...

Page 17: ...he front of the lower vacuum duct plate and pull it towards you to remove it 4 Rinse and thoroughly dry both the upper and lower vacuum duct plates To re install the vacuum duct plates and powder dispensers follow these same instructions in the reverse order ...

Page 18: ...convoluted tubing from the clip on the brewer 2 While lifting the brewer slightly press down on the top of the spout support plate and pull it towards the front until it clears the brewer spout and can be removed 3 To re install the spout support bracket insert the bottom of the bracket into the slit on the front of the base ...

Page 19: ...nd to the back until it clears the brewer spout If done properly the brewer spout will enter the hole on the spout support plate and secure it in place 5 Reconnect the powder and hot water hoses to the spout support if they were removed 6 Insert the flavor tubes convoluted tubing into the clip on the brewer ...

Page 20: ...nual 20 August 5 2013 Removing the Side Panels 1 Remove the four screws securing the machine s top cover in place There are two screws on each side of the cover 2 Lift the top cover up and over the coffee dispensers to remove it ...

Page 21: ...e screws secure each panel at the front of the machine When removing either panel remove the screw at the center and loosen the upper and lower screws 4 Pull the front of the panel outwards and then towards the back to unlock it at the rear of the machine ...

Page 22: ... from its clip just beside the whipper bowl 4 Place the hose inside a waterproof container and open the white clamp at the end of the hose Water will start draining into the container Use caution the water may be extremely hot 5 Once emptied close the clamp at the end of the hose and hook it onto its clip beside the whipper bowl 6 Pull the water tank drain fitting down to close it and re install t...

Page 23: ...e waste bin 2 Disconnect the hose from the brewer and the powder and water hose from the spout support 3 Remove the flavor tubes convoluted tubing from the clip on the brewer 4 While lifting the brewer slightly press down on the top of the spout support plate and pull it towards the front until it clears the brewer spout and can be removed ...

Page 24: ...Eccellenza Café Service Manual 24 August 5 2013 5 Press down on the brewer release latch and pull the top of the brewer forward to release it 6 Remove the brewer ...

Page 25: ... the optional brewer crank tool to adjust the brewer pin 2 Sit the brewer onto the two lower latches 3 Push the top of the brewer towards the rear making certain the brewer pin engages properly into the brewer motor coupling Once coupled push the top of the brewer towards the rear until it engages with the two upper latches If done properly the brewer will now be locked in place ...

Page 26: ... brewer tilt the spout bracket upwards and to the back until it clears the brewer spout If done properly the brewer spout will enter the hole on the spout support plate and secure it in place 6 Reconnect the powder and hot water hoses to the spout support 7 Insert the flavor tubes convoluted tubing into the clip on the brewer 8 Reconnect the brewer hose ...

Page 27: ...ine 2 Loosen the two lower screws and remove the two upper screws securing the brewer bracket assembly to the machine 3 Pull the top of the brewer bracket assembly towards you and lift the assembly to clear the two lower screws 4 Disconnect the wiring from the brewer motor the home switch and ground terminal ...

Page 28: ...cket and set the brewer bracket aside 6 Remove the four screws securing the brewer motor to its mounting plate 7 Remove the brewer switch plate assembly from the brewer motor by removing the three mounting screws Be careful not to lose the small ground tab and lock washers they must be re installed onto the replacement motor ...

Page 29: ...l the mounting plate onto the new motor four screws 10 Install the brewer motor assembly onto the brewer bracket four screws 11 Reconnect the wiring to the brewer motor the home switch and the ground terminal 12 Re install the brewer bracket assembly onto the machine install the two upper screws and tighten the two lower screws 13 Re install the brewer remember to reconnect the brewer hose ...

Page 30: ...oving any of the coffee bean dispenser motors in the Eccellenza Café 1 Unlock the coffee bean hopper cover 2 Lift the cover straight up to remove it and set it aside 3 Remove the individual hopper lids and set them aside 4 Remove the four screws securing the machine s top cover in place There are two screws on each side of the cover 1 Unlock 2 Lift Up ...

Page 31: ...ust 5 2013 31 5 Lift the top cover up and over the coffee dispensers to remove it 6 Remove the dispenser chute and cover plate a Remove the two screws securing the chute and cover plate to the top of the machine b Remove the cover plate ...

Page 32: ...lifting the front of the dispenser and pulling it towards you c Remove dispenser 2 center by lifting the front of the dispenser and pulling it towards you The center dispenser can only be removed only after the other two dispensers are removed It must also be installed first when installing the three dispensers To install the replacement coffee bean dispenser follow these same instructions in the ...

Page 33: ... access to the dispenser motor support and the cover which must now be removed a Remove the upper right and upper left screws to free the cover b Tilt the front of the cover towards the rear and lift it up to remove it 3 All three bean dispenser motors are now accessible and can now be easily removed In this example the center motor will be replaced a Remove the screws securing the bean dispenser ...

Page 34: ...4 August 5 2013 c Disconnect inline the power wire connection to the dispenser motor d The motor can now be completely removed To install the replacement coffee bean dispenser motor follow these same instructions in the reverse order ...

Page 35: ...sers 1 Turn both powder product hopper spouts upwards 2 Lift the front of the powder dispenser and pull to remove it 3 Insert the new dispenser already filled onto the dispenser base making certain the coupling on the dispenser engages with the coupling on the dispenser motor ...

Page 36: ...r and lock it in place a pin at the bottom of the dispenser must enter a hole in the dispenser base locking it in place 5 Turn the spouts downwards to their original position and brew several cups from the dispenser that was replaced to prime the dispenser and to test its operation ...

Page 37: ...equires replacing 4 Remove the motor from the support 5 Disconnect the green ground wire from the motor 6 Disconnect the white and black power wires from the motor one of each per motor 7 Connect the white and black power wires and the green ground wire to the new motor 8 Align the motor onto the support and secure it in place using two screws 9 Re install the two powder dispensers onto the suppor...

Page 38: ...e service cord 2 Remove the top cover 3 Remove the left side panel 4 Remove the milk and chocolate powder dispensers 5 Remove the wall behind the powder dispenser area a Loosen the two upper screws b Remove the two lower screws and the two side screws 6 Disconnect the inline power connector at the bottom of the power supply ...

Page 39: ...at secure the power supply to the rear wall of the machine 9 From the inside of the machine lift the power supply until the screws are clear of the keyhole slots and remove the power supply 10 Install four screws onto the new power supply but do not tighten them There should be enough clearance between the screw head and the power supply to clear at least one thickness of sheet metal 11 Install th...

Page 40: ...e screws to secure the terminals in place a Terminal Screw 1 Red wire bundle b Terminal Screw 2 Red wire for changer unit c Terminal Screw 3 Blue wire for changer unit d Terminal Screw 4 Blue wire bundle includes a white and a black wire 14 Re install the powder wall and the powder dispensers 15 Re install the machine s left side panel and its top panel 16 Reconnect the service cord to the wall ou...

Page 41: ...e the left side panel 4 Remove the milk and chocolate powder dispensers 5 Remove the wall behind the powder dispenser area a Loosen the two upper screws b Remove the two lower screws and the two side screws 6 Disconnect all of the wiring harness connectors from the control board options board assembly Also disconnect the ground wires from the tab on the control board heat sink ...

Page 42: ...oard options board assembly upward until it clears the board support bracket and remove the board assembly 8 Align the tabs on the new control board options board assembly with the tabs on the board support bracket and push down on the board assembly to lock it in place ...

Page 43: ... Once all of the wiring connections are made re install the powder wall and the powder dispensers 12 Re install the machine s left side panel and its top panel 13 Reconnect the service cord to the wall outlet 14 Switch the machine power on and test the equipment operation NOTE The wiring connectors are matched with their respective connectors on the board assembly reducing the likelihood of making...

Page 44: ... of replacing the LCD screen and the selection buttons located on either side of the LCD screen 1 Open the front door of the machine 2 Remove the expansion board cover a Remove the two screws securing the expansion cover to the door b Pull the right side of the cover outwards and towards the right This will free the left side of the cover from its slots in the door ...

Page 45: ...pump cover a Remove the flavor bottles from their supports on the pump cover b Loosen the two screws at the top of the cover c Loosen the one screw at the bottom of the cover d Slide the cover to the left until it clears the screws and pull it straight out to remove it ...

Page 46: ...translucent flat cables going to the selection button panels and the START button c Remove the expansion board Depending on the version of machine you have the expansion board is either secured with screws or small clips If it is secured with screws remove the screws If it is secured with clips compress the center tab of each clip and lift on the board to release it ...

Page 47: ...t clears the two screws and remove it This will give you access to the LCD screen 6 Remove the LCD screen from the front door a Loosen the two top screws securing the screen to the door b Remove the two bottom screws securing the screen to the door c To remove the screen pull the bottom of the screen towards you and down until the screen clears the top screws ...

Page 48: ...n support b Carefully peel the complete selection button panel from the screen support to avoid leaving any adhesive behind 8 Install the new rubber selection button panel onto the LCD screen support a Peel the backing from the adhesive on the rear of the selection button panel b Align the three tabs on the selection button panel with the three holes on the LCD screen support c Once aligned press ...

Page 49: ... inside of the support 9 Reinstall the LCD screen onto the front door a Slide the top of the screen bracket under the two loosened screws above the LCD screen opening in the door Make certain to route the other two flat cables at the bottom of the LCD screen b Secure the bottom of the screen to the door using two screws c Tighten the two screws at the top of the screen ...

Page 50: ...ou have the expansion board is either secured with screws or small clips If it is secured with screws install the screws If secured with clips slide the circuit board over each clip and gently press it onto the clips to secure it to the door b Reconnect all of the wiring to their respective connectors on the expansion board In most cases the wiring can only fit onto one connector on the board prev...

Page 51: ...e of the front door b Slide the pump over the screws and then slide it down before tightening the two screws to secure it to the door 12 Reinstall the flavor pump cover a Route the three outlet hoses out though the cutout on the top of the pump cover b Route the convoluted tubing containing the three inlet hoses in through the cutout on the right side of the pump cover ...

Page 52: ... the right and tighten the three screws to secure it in place 13 Reinstall the expansion board cover a Insert the tow tabs on the left side of the board cover into the two vertical slots in the front door b Swing the right side of the expansion board cover closed i Make certain all of the wiring is inside the expansion board cover and are not getting pinched between the cover and the door c Secure...

Page 53: ...o the machine and drain the water tank 2 Remove the bean dispenser cover 3 Remove the bean chute cover two screws 4 Remove the 3 coffee bean dispenser right side 5 Remove the screw securing the tank cover to the top of the machine and remove the tank cover 6 Remove the outlet valve cover two screws ...

Page 54: ... Service Manual 54 August 5 2013 7 Remove the outlet valve support plate two screws 8 Remove the outlet valves 9 Remove the plastic clamp and disconnect the drain hose from the fitting at the bottom of the water tank ...

Page 55: ... 11 Disconnect the wiring from the components at the top of the water tank on the tank lid a Two heater element power wires b Thermal cut off switch wire c Three level probe wires d Inline connector on the temperature probe 12 Lift the water tank up and out of the machine To re install the hot water tank follow these same instructions but in the reverse order ...

Page 56: ...ring the top of the valve cover b Pull the top of the cover towards you and lift it to free it at the bottom The coffee valve will now be accessible 4 Remove the valve support by removing the two screws securing it to the machine NOTE The Eccellenza Café is equipped with a single outlet valve for the coffee and a dual outlet valve manifold two stacked outlet valves in one assembly one for the powd...

Page 57: ... it this water may be extremely hot OUTLET VALVE WIRING CONNECTIONS Coffee Valve Red Wires Powder Valve White Wires Hot Water Valve Yellow Wires To re install an outlet valve follow these same instructions but in the reverse order NOTE If the coffee valve is replaced it may be necessary to adjust the valve s flow rate by using the restrictor at the front of the valve To decrease the flow turn the ...

Page 58: ...the two clips securing the valve end cap to the valve body and gently remove the end cap There are two o rings located between the valve body and the end cap and they must be replaced when re assembling the valve 3 Remove the two clips securing the valve inlet to the valve body and gently remove the inlet There is an o ring located between the valve body and the inlet and it must be replaced when ...

Page 59: ...ections apart Be careful not to lose the small orange o ring located between the two valve body sections 3 Remove the hex nut from the coil and remove the coil from the main valve body Be careful not to lose the small black spacer located between the coil and main valve body Overview of Outlet Valve Components Valve Body Outlet O Ring Valve Body Main Diaphragm Plunger Plunger Spring Plunger Housin...

Page 60: ...Be careful not to lose the small spring inserted into the end of the plunger 5 Pull the plunger assembly out of the main valve body This exposes the diaphragm installed onto the tip of the plunger 6 Remove the diaphragm by pulling it off of the tip of the plunger The spring on the other end of the plunger can also be removed To re assemble the outlet valve follow these same instructions but in the...

Page 61: ... the valve a Loosen the two screws securing the top of the valve cover b Pull the top of the cover towards you and lift it to free it at the bottom NOTE The inlet valve consists of an assembly of hoses fittings and a backflow prevention valve secured together by Oetiker circle clamps To replace any component on this assembly existing clamps will need to be removed and discarded New clamps must be ...

Page 62: ...e tubing assembly to the inlet valve The valve can now be completely removed 7 Secure the tubing assembly to the new inlet valve with a new Oetiker clamp 8 Re secure the inlet valve assembly to the rear of the machine with two screws 9 Reconnect the power wires to the valve 10 Re install the water tank valve cover 11 Re connect the water supply to the inlet valve 12 Switch the machine power on the...

Page 63: ...s 7 Remove the wall behind the powder dispenser area a Loosen the two upper screws b Remove the two lower screws and the two side screws CAUTION The bean grinder may be hot if handled immediately after being used If this is the case switch the machine power OFF and keep the door open for several minutes to allow the grinder to cool CAUTION The bean grinder assembly is very heavy use extra caution ...

Page 64: ...ng from the capacitor and the relay and disconnect the inline connector to the grinder unit 9 Remove the four screws securing the grinder support bracket Firmly hold on to the grinder assembly while doing this as it is very heavy and may fall if it s not properly secured ...

Page 65: ...op of both of the front grinder supports one support on each side 13 Remove the large hex nut from the rear grinder support 14 Remove the old grinder from the grinder bracket and install the new one 15 Install the large hex nuts on the top of both of the front grinder supports one support on each side 16 Install the large hex nut to onto the rear grinder support The grinder is now secured to the g...

Page 66: ...chine and secure it in place with four screws 18 Reconnect the wiring to the capacitor and the relay and reconnect the inline connector to the grinder unit NOTE The two capacitor wire connections are interchangeable as are the two smaller relay wire connections and the two larger relay wire connections ...

Page 67: ...of bean grinder in your equipment To make the grind finer 1 With an Allen key or flat screwdriver push and only slightly turn the adjustment screw clockwise 1 10th of a turn 2 Release the pressure on the adjustment screw stop pushing the Allen key or screwdriver 3 Without pushing gently turn the Allen key or screwdriver clockwise to tighten until you feel the adjustment screw click and lock approx...

Page 68: ...e powder area wall to gain access to the grinder capacitor 5 Using a wrench or socket remove the large hex nut securing the capacitor to the wall at the brewer area 6 Remove the old capacitor and disconnect the two wires from it 7 Connect the two wires to the new capacitor 8 Install the capacitor onto the wall and secure it with the large hex nut 9 Re install the powder wall and the two powder dis...

Page 69: ...ove the flavor pump cover see page 45 4 Transfer the flavor pump cover onto the loosened screws at the left of its original position This will keep the pump cover components intact and will expose the pumps for servicing 5 Disconnect the power wires from the pump that needs to be replaced All three sets are identified below Original Position Loosen these screws Pump Cover Position for Servicing Pu...

Page 70: ... may be necessary to cut any tape or cable ties securing the three tubes together 8 Remove the flavor pump the flavor 2 pump is used as an example a Loosen the two screws that secure the pump to the door b Lift the pump until it clears the two screws and remove it NOTE When removing the flavoring tubes have a paper towel ready as flavoring will drip out of the ends of the tubing It is possible tha...

Page 71: ...ssembled with the tubing already installed however there is no colored tape on the tubing to help identify which flavor pump it is so you may want to add colored tape Also note the direction of flow of the pump making certain not to reverse the two tubes during installation 10 Insert the pump inlet tube into its respective flavor bottle 11 Connect the pump outlet tube onto its spout on the spout s...

Page 72: ...screws on which it was placed for servicing the pumps in step 4 b Route the three outlet hoses out though the cutout on the top of the pump cover c Route the convoluted tubing containing the three inlet hoses in through the cutout on the right side of the pump cover d Carefully align the pump cover s keyhole slots over its three mounting screws in the door two at the top and one at the bottom i Ma...

Page 73: ...ll the expansion board cover a Insert the two tabs on the left side of the board cover into the two vertical slots in the front door b Swing the right side of the expansion board cover closed i Make certain all of the wiring is inside the expansion board cover and are not getting pinched between the cover and the door c Secure it in place with two screws ...

Page 74: ... off remove the machine s top cover and then the left side panel 2 Remove both the milk and chocolate powder dispensers 3 Remove the upper vacuum duct plate NOTE When re assembling the whipper components always add some Lubrifilm lubricant to the base of the shaft in the area where the whipper base gasket is located ...

Page 75: ...utlet hose 5 Turn the small handle on the locking ring on the whipper base to the right until it stops This unlocks the whipper chamber from the whipper base allowing it to be pulled off 6 Remove the screw securing the top of the whipper base to the machine wall and turn the handle on the locking ring to the left until it stops ...

Page 76: ...he front of the wall 8 Disconnect the inline wiring connector that supplies power to the whipper motor 9 Remove the base gasket and impeller from the old motor and transfer it to the new motor 10 Install the new motor into the cutout in the machine wall Install the bottom of the assembly first and then push the top of the assembly into the cutout until the plastic clip locks it in place ...

Page 77: ...ng sure to also insert the chamber s inlet into the adaptor and turn the handle on the locking ring to the center position to secure the chamber 14 Install the steam trap vacuum cap onto the whipper chamber 15 Re connect the whipper outlet hose 16 Re install the upper vacuum duct plate 17 Re install both the milk and chocolate powder dispensers 18 Re install the machine left side panel 19 Perform ...

Page 78: ...he left side panel 2 Remove the screw that secures the fan to the rear of the machine It is located at the back outside of the machine 3 Disconnect the wiring to the fan and remove the vacuum tube connected to the front of the fan 4 Tilt the top of the fan slightly and remove it 5 To install the replacement fan follow these same instructions but in the reverse order ...

Page 79: ...exhaust fan The cover is clipped onto the outside of the exhaust fan and can be easily pried off by hand If it cannot be removed by hand a flat head screwdriver can be used to gently pry it off 3 The fan is secured to the rear wall of the machine with four screws and hex nuts Remove the four screws using a screwdriver while holding their respective hex nuts with a nut driver or small wrench Be car...

Page 80: ... screws and hex nuts Make sure to install the lock washers between the hex nuts and the fan body 7 Clean the fan cover screen making sure to remove any lint or dust that has accumulated on it 8 Re install the fan cover onto the outside of the exhaust fan by pushing it onto the fan until it clips in place 9 Power up the machine to make sure the exhaust fan is functioning properly 10 Re install the ...

Page 81: ...ide to side until the plastic snaps are loosened In some cases a flat screwdriver may be required to then pry off the relay Flavor Pump Relays three relays located on the inside of the front door directly above the flavor pumps Grinder Relay located on the grinder support between the grinder and the capacitor Whipper Motor Relay located behind the powder dispenser area directly beneath the whipper...

Page 82: ...machine power off and disconnect the service cord from the wall outlet 2 Remove the two screws securing the power component plate to the rear of the machine 3 Tilt the top of the plate outward and lift it to free the bottom of the plate 4 Replace the faulty component see next page for detailed instructions on replacing each of these components The service cord must be disconnected from the wall ou...

Page 83: ...wer Switch a Disconnect the wiring from the main power switch b Compress the clips on each side of the switch and push it through the main power plate c Insert the new switch into the cutout on the main power plate and snap it in place to secure it d Connect the wiring to the new power switch i Black wires hot connect to tabs 1 and 1a on the switch ii White wire neutral dual terminal connects to t...

Page 84: ...nger It is highly recommended that you acquire the Operation Service manuals for each of these changers from Coinco www coinco com These sophisticated changers are highly customizable and may require direct configuration through their own respective software which is totally independent of the Eccellenza Café software configuration Install the changer housing skirt and levelers 1 Remove the coin c...

Page 85: ...ine power switched off unlock and remove the bean dispenser cover 2 Remove the machine top cover 3 Remove the side panel The original right side panel is no longer required as the coin changer housing replaces it 4 Locate the changer harness in the machine stored underneath the hot water tank ...

Page 86: ...013 5 Connect the white connector at the end of the wiring harness to the connector on the harness coming from the coin changer housing 6 Re install the right side panel which is now the complete coin changer housing and re install the top cover ...

Page 87: ...ews on the inner wall of the housing 3 Slide the coin changer over the three screws there are three keyhole slots at the rear of the changer and push down on it making sure all three screws are inserted into the slot 4 Flip open the acceptor portion of the coin changer and tighten the three screws to secure the changer to the housing and then close the acceptor portion ...

Page 88: ...t www coinco com Test the machine and the coin changer system 1 To switch the machine from free mode to coin mode press the forth button down on the interior button panel of the machine on the inside of the front door 2 Insert several coins to test the coin changer system insert more than the selling price of the beverage The coins should be accepted and a credit will be displayed on the LCD scree...

Page 89: ...rder to function It is highly recommended that you acquire the Operation Service manuals for each of these changers and bill acceptors from Coinco www coinco com These sophisticated units are highly customizable and may require direct configuration through their own respective software which is totally independent of the Eccellenza Café software configuration Please note that after the changer sof...

Page 90: ...ower switched off unlock and remove the bean dispenser cover 2 Remove the machine top cover 3 Remove the side panel The original right side panel is no longer required as the bill acceptor changer housing replaces it 4 Locate the bill acceptor changer harness in the machine stored underneath the hot water tank ...

Page 91: ...5 Connect the white connector at the end of the wiring harness to the connector on the harness coming from the bill acceptor changer housing 6 Re install the right side panel which is now the complete coin changer housing and re install the top cover ...

Page 92: ...rews on the inner wall of the housing 3 Slide the coin changer over the three screws there are three keyhole slots at the rear of the changer and push down on it making sure all three screws are inserted into the slot 4 Flip open the acceptor portion of the coin changer and tighten the three screws to secure the changer to the housing and then close the acceptor portion ...

Page 93: ...5 2013 93 Install the bill acceptor assembly 1 Install the two lower hex nuts but only about half way onto the threaded posts 2 Slide the bottom of the bill acceptor onto the two threaded posts and tilt the top of the bill acceptor forward ...

Page 94: ...za Café Service Manual 94 August 5 2013 3 Align the top of the bill acceptor onto the two upper threaded posts and secure it in place with two hex nuts Once done tighten the two lower hex nuts installed earlier ...

Page 95: ...ual August 5 2013 95 Connect the wiring 1 Connect the bill acceptor wiring to the small board mounted connector in the changer housing 2 Connect the coin changer wiring to the second connector on the bill acceptor wiring harness ...

Page 96: ...ger systems The money should be accepted and a credit will be displayed on the LCD screen 3 Make a beverage selection and press the Start button to prepare the beverage You should receive change if your credit exceeded the selling price of the beverage 4 Insert a few more bills and coins only this time press the coin reject button on the changer The money inserted should now be returned to you in ...

Page 97: ...tched OFF remove the dispenser cover top cover and the right side panel Connect the printer to the interface cable located beneath the water tank Install the new right side panel with printer housing onto the machine Re install the dispenser cover and top cover To open the printer housing door unlock the housing door and swing it downwards ...

Page 98: ...Previous Select Set Hour and set the hour Press Previous Select Set Minutes and set the minutes Printer Buttons Paper Feed Button II ON OFF Line Button Power Paper Specifications Paper Width mm 60 0 0 5 Type of Paper Thermal roll outside heat sensitive Paper Roll Outside Diameter mm Max 140 with roll holder in standard position Max 100 with other roll holder positions Roll Core Inner Diameter mm 1...

Page 99: ...e at office supply retailers not available from VKI For correct paper loading automatic or manual cut the paper at the beginning of the roll according to the following recommendations Remove the paper roll retainer from the end of the paper roll spindle Install the roll onto the spindle and re install the paper roll retainer ...

Page 100: ... To properly align the paper with the printer guides press the Paper Feed button to feed a few centimeters of paper through the printer this is done to align the paper Once done cut off any excess paper and close and lock the printer housing door Manual Paper Loading With the printer power off lift the head up lever to lift the print head and allow paper to feed through Paper roll not shown to cla...

Page 101: ... Printer Status LED The printer status LED indicates the current state of the printer according to the following table Machine Messages The following printer related messages may appear on the LCD screen of the machine Printer Error the printer wiring is not connected Printer Offline the printer is connected but it is off line OFF Change Printer Paper the paper roll is spent and must be replaced N...

Page 102: ...n the printer housing door and remove the printer paper roll from the printer unit 2 Remove the printer housing back panel to expose the wiring harness To create slack in the wiring the harness must be unsecured from the housing wall by lifting it up and out of the notch in the metal ...

Page 103: ... plate by removing the plastic wing nut that secures it and sliding the plate towards the top of the printer door 4 Lift the printer off the door and rotate it slightly Disconnect the two wiring connections at the rear of the printer The printer can now be completely removed ...

Page 104: ...nter onto the door 6 Place the printer lock plate onto the printer door and slide it down over the edges of the printer making sure it locks into the metal at the bottom of the door to secure the printer in position 7 With the printer door still open secure the wiring harness to the notch in the metal and reinstall the printer housing back panel ...

Page 105: ...ly downloaded into the Eccellenza Express Call Key Operator The cashbox in the changer unit is full more than 220 Empty the cashbox and reset the Key Operator message Can Communic Error A communication error is present between the control board and expansion board Verify wiring connections to the expansion board control board and LCD display The expansion board may need to be replaced Change Print...

Page 106: ...ow Error A water overflow has been detected Empty and dry the overflow cup tray Verify the water level probe adjustment They may be set too high allowing too much water into the tank Water level probes may need to be cleaned Inlet valve may be leaking constantly allowing water to enter the tank Replace the inlet valve The water in the tank may be overheating Lower the water temperature setting Ove...

Page 107: ...Refill message for the Powder 2 dispenser Verify Product Level 1 Coffee 1 dispenser is low and requires refilling Refill the dispenser for coffee 1 Reset the Refill message for the Coffee 1 dispenser Verify Product Level 2 Coffee 2 dispenser is low and requires refilling Refill the dispenser for coffee 2 Reset the Refill message for the Coffee 2 dispenser Verify Waste Bin Level Waste bin may be fu...

Page 108: ...ice Manual 108 August 5 2013 Updating Firmware and Support Files Detailed instructions for updating the Eccellenza Café firmware and support files Factory Settings Text and Image can be found in VKI Publication 201455 001 ...

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