Chapter 4
Tips and Troubleshooting
Troubleshooting
March 2017
Xgig1000 Hardware Guide
Page 131
•
If static IP addresses are used, verify the IP addresses, Subnet mask, and Gateway
IP addresses are correctly entered.
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Ping other devices on the same subnet as the PC. If the Xgig1000 chassis is on a
different subnet, ping other devices on the same subnet as the Xgig1000 chassis.
This will ensure that your network is still functional.
•
As an alternate solution, setup the PC and the Xgig1000 chassis as “Standalone”
configuration. See
“PATH 3: Setting Up the Xgig1000 Chassis in a Standalone Envi-
•
Try booting the Xgig1000 chassis with the backup image. See
Xgig1000 Chassis with the Backup System Image Using USB System Recovery
Drive” on page 133
for instructions. If successful, the current image is damaged. You
need to replace the current system image. See
for instructions.
•
If all above steps have been performed and you still cannot ping the Xgig1000
chassis, contact the
Cannot connect to the Xgig1000 chassis using the web browser
The Xgig1000 chassis can be pinged, but the web browser returns an error message. The
web application is not responding to the connection request.
•
Make sure you are using the correct version of the browser: IE 6.0 or greater or
Firefox 1.5 or greater.
•
Make sure the correct chassis name or chassis IP address is used.
•
Make sure both the connecting computer and the Xgig1000 chassis are on the same
network. Refer to
Chapter 2 “Xgig1000 System Setup”
for information on how to
discover the Xgig1000 chassis address settings using the console port.
•
On a rare occasion, a web application file of the current boot image is damaged; use
the USB system recovery drive to boot the system with the backup image as
described in the “Restarting the Xgig1000 Chassis with the Backup System Image
Using USB System Recovery Drive” on page 133. Once the system is booted up with
the backup image and the web-based connection is re-established, replace the
current system’s image by going through the system upgrade process. This method
should be used only as a last resort.
Can’t find the system or application upgrade on FTP server
The chassis cannot find the specified image or the system is unable to logon to the FTP
server.
•
Make sure the FTP server is on-line and available to the chassis.
•
Make sure the FTP server has the applicable images.
•
Make sure you have both the OS and the app kit installed.
