Chapter 4
Tips and Troubleshooting
Troubleshooting
Page 130
Xgig1000 Hardware Guide
March 2017
Troubleshooting
The information in this chapter provides tips and troubleshooting for second generation
chassis; those with a power switch on the back of the chassis that came with a USB
System Recovery Drive. For troubleshooting information for first generation chassis, refer
to
Appendix A “Accessories for the Xgig1000 System”
.
Power up problems following chassis shutdown
If after removing and then reapplying power to the Xgig1000 chassis the system does not
boot properly, you can try one of the following options.
If you can connect through the web interface but suspect a corrupt system image you
should perform a system upgrade rather than use the USB system recovery drive.
If you cannot connect to the system at all, you can try booting the chassis using the Backup
System Image on the USB system recovery drive. Refer to the
Chassis with the Backup System Image Using USB System Recovery Drive” on page 133
to bring the system back up. Once the system is booted up using the backup image,
replace the system’s image by going through the system upgrade process.
You should use the USB system recovery drive only as a last resort when you cannot
connect to the system at all. If the operating system has been corrupted, the recovery drive
can allow you to access the system by installing the latest system image onto the partition
that had not been is use and then configuring the chassis to boot to that unused partition.
To prevent these problems, follow the shutdown procedures as described in
Chassis Shutdown Sequence” on page 99
Cannot ping the Xgig1000 chassis
The connection between the Xgig1000 chassis and the PC is down as indicated by the
failure of the Ping operation.
•
Verify the Ethernet cables are securely plugged in for both the Xgig1000 chassis and
the PC you are using.
•
Try the Ping operation with IP address instead of the Xgig1000 chassis name. If the
address is not known, use the console port to get its IP address. See
Chapter 2 “Xgig1000 System Setup”
•
If DHCP information is used to address devices:
–
Verify that your PC has a valid IP address.
–
Verify the Xgig1000 chassis has a valid IP address. See Chapter 2 for instruc-
tions on using the Console port to check the Xgig1000 chassis IP address.
–
If either device does not have a valid IP address, contact your network adminis-
trator.
