Questions? Please call 1.800.483.2000
Whenever You Want to Use Your Verizon
Business Voice Mail Service*
If you call from your business telephone line:
When you pick up your telephone handset, if you have new messages you will
hear an
interrupted
dial tone.
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1. Dial the Business Voice Mail access telephone number.
2. Enter your personal Passcode, then press
≠
.
If Passcode Suppression
2
is on, this step is skipped (see page 20).
3. Business Voice Mail will tell you how many new and saved messages you
have in your mailbox, and play them to you.
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Visual Message Waiting Indicator/CLASS/FSK (a signal to activate a lamp on CLASS-
capable telephone sets or adjunct devices) is an optional service for business customers who require a visual
indicator (see page 46) to alert them when NEW messages are left in their mailboxes. For more information on
this service, call your Verizon representative.
2
Passcode Suppression not applicable to Group Mailboxes (see pages 47-52 for instructions on accessing Group
Mailboxes).
If you call from any other telephone number:
1. Dial the Business Voice Mail access telephone number.
2. Enter your telephone number with Business Voice Mail, then press
≠
.
3. Enter your personal Passcode, then press
≠
.
4. Business Voice Mail will tell you how many new and saved messages you
have in your mailbox, and play them to you.
*NOTE:
These instructions are not applicable to Group Mailboxes. See page 47-52 for
Group Mailboxes.
NOTES:
1) If you call the Business Voice Mail access telephone number from outside
your regional calling area, standard toll rates/charges will apply.
2) If you call a telephone number with Business Voice Mail, you can press
–
during the mailbox greeting to be prompted to log in as a user to that
specific mailbox only, or you can press
––
to be prompted to log into
another mailbox. (Not applicable for Gateway Greeting of Group Mailboxes.)
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Special Keys That are Always Available
–
Cancel, Exit or Move to a previous menu:
Press the star key for prompts to:
•
Stop or cancel the current action
•
Return to the previous menu
•
Access your own mailbox when you have forwarded into the mailbox
service of another Business Voice Mail user in your local calling area
•
Exit Voice Mail
≠
Complete Current Action:
Press the pound key to complete the current action and move
on to the next menu.
Additional Rates That May Apply
Long Distance
If you dial the Voice Mail access number from a location outside of your local
calling area, long distance rates will apply.
Measured Service
If you have measured local service, local-usage or message unit charges will
apply for each call forwarded to your mailbox, and for each time your dial in to
check your messages.
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