Gateway Greeting
When you set up the Gateway Greeting, the tutorial prompts you to create a
personalized Gateway Greeting. Personalized Gateway Greeting example:
“You
have reached Voice Mail for [company name]. If you know the ID number for the
mailbox you wish to reach, please press that number on your keypad now, followed
by
≠
. For Staff Assistance, press
¡≠
; for Billing, press
™≠
...”,
etc.
The Gateway Greeting functions the same for all Group Mailboxes. The Gateway
Greeting features are Automatic Greeting, Personal Greeting and Personal
Receptionist.
As an alternative to a personalized Gateway Greeting, you can select the
Automatic Greeting (system default greeting) for your Gateway Greeting, which
includes all Recorded Names for the Group Mailboxes (see page 51).
After you set up your Gateway Greeting, you can override the personalized
greeting by turning the Automatic Greeting ON for the group. The Automatic
Gateway Greeting for a Group Mailbox is...
“You have reached Voice Mail for (the
10-digit telephone number). If you know the number of the mailbox, please key it in
now, followed by
≠
. Or you can press the Group Mailbox number from the
following options: (callers hear Recorded Names for all mailboxes in the group in
numeric order).”
1
To Set Up Your Gateway Greeting
2
If you call from your business telephone line:
1. Dial the Voice Mail access telephone number.
2. Enter the default Passcode (last four digits of the main telephone number)
for the Gateway Greeting, then press
≠
.
3. Enter Numeric ID (
º
for Gateway Greeting), then press
≠
.
4. Follow the voice prompts to set up your Gateway Greeting.
NOTE:
You will be prompted to create a new Passcode and a personalized
Gateway Greeting.
1
If Automatic Greeting is used, all Group Mailbox users must include their mailbox Numeric ID in their
Recorded Name...
“Mailbox number 1, Mary Smith.” or... “Mailbox number 2, Accounting Department.”
2
Passcode Suppression not applicable to Gateway Greeting.
Getting Started — Group Mailboxes
The first time you dial into Business Voice Mail, you will be asked to set up your
mailbox.
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You will need the following information.
Business Voice Mail Access Telephone Number:
Group Mailbox Number:
This is the specific Numeric ID for your Group Mailbox. Example: Group
Mailbox “1”, Group Mailbox “2” or Group Mailbox “3”, etc. Numeric ID for the
Gateway Greeting is always “0”.
Your Business Office Sales Consultant provides the information above when your
Group Mailboxes are ordered. If you do not have this information, please contact
the person within your company who ordered the Group Mailboxes.
1
1
If your company does not have this information, an authorized representative can call our Help Desk at
1.800.483.2000. Representatives are available 24 hours a day, 7 days a week. Or your company can re-contact
our Business Office.
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Questions? Please call 1.800.483.2000
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