Entering Your Group Mailbox the First Time
(applicable for Mailbox #1, #2, #3, etc.)
If you call from your main Group Mailbox telephone number:
1. Dial the Business Voice Mail access telephone number.
2. Enter the default Passcode for your Group Mailbox, then press
≠
.
Default Passcode is Numeric ID for Group Mailbox
(Example: Mailbox 1, press
¡≠
; Mailbox 2, press
™≠
, etc.).
3. Enter the Numeric ID for your Group Mailbox, then press
≠
(Mailbox 1, press
¡≠
; Mailbox 2, press
¡≠
, etc.).
4. Follow the voice prompts to set up your Group Mailbox.
NOTE:
You will be prompted to create a new Passcode, Recorded Name
1
and
Personal Greeting.
If you call from any other telephone number:
1. Dial the Business Voice Mail access telephone number.
2. Enter the 10-digit telephone number for Group Mailboxes (main telephone
number), then press
≠
.
3. Enter the default Passcode for your Group Mailbox, then press
≠
.
Default Passcode is Numeric ID for Group Mailbox
(Example: Mailbox 1, press
¡≠
; Mailbox 2, press
™≠
, etc.).
4. Enter the Numeric ID for your Group Mailbox, then press
≠
(Mailbox 1, press
¡≠
; Mailbox 2, press
™≠
, etc.).
5. Follow the voice prompts to set up your Group Mailbox.
NOTE:
You will be prompted to create a new Passcode, Recorded Name
1
and
Personal Greeting.
1
If Automatic Greeting is used, all Group Mailbox users must include their mailbox Numeric ID in their
Recorded Name...
“Mailbox number 1, Mary Smith.” or...“Mailbox number 2, Accounting Department.”
If you call from any other telephone number:
1. Dial the Business Voice Mail access telephone number.
2. Enter the 10-digit telephone number with Business Voice Mail (main
telephone number), then press
≠
.
3. Enter the default Passcode (last four digits of the main telephone number)
for the Gateway Greeting, then press
≠
.
4. Enter the Numeric ID ( for Gateway Greeting), then press
≠
.
5. Follow the voice prompts to set up your Gateway Greeting.
NOTE:
You will be prompted to create a new Passcode and a personalized
Gateway Greeting.
To change the personalized Gateway Greeting:
Access the Gateway Greeting following steps above, then see page 16 for steps to
change the personalized Gateway Greeting.
To use the Automatic Greeting (system default) for the Gateway Greeting:
Access the Gateway Greeting following steps above, then see page 17 for steps to
toggle on the Automatic Greeting. Repeat steps to toggle off the Automatic
Greeting.
To activate or change Personal Receptionist feature setting for the Gateway
Greeting:
Access the Gateway Greeting following steps above, then see page 22 for steps to
manage feature settings for Personal Receptionist feature.
Personal Receptionist provides a “zero-out” option for your callers who prefer (or
must have) “live answer.” Destination telephone number for Personal Receptionist
transfer must be local or toll-free telephone number only. Caller must press
º
for Personal Receptionist transfer before the Gateway Greeting performs a default
transfer to Group Mailbox 1.
50
Questions? Please call 1.800.483.2000
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