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Questions? Please call 1.800.483.2000
Optional Mailbox Arrangement
Group Mailboxes
(Extension Mailboxes)
1
Group Mailboxes is an optional arrangement of regular mailboxes fronted by a
Gateway Greeting.
Callers will first hear the Gateway Greeting. While listening to the Gateway
Greeting, callers select transfer to an associated Group Mailbox (based on
instructions in the Gateway Greeting).
After callers make their choice — by pressing the appropriate key on their
telephone keypad — they will hear the greeting for the selected Group Mailbox.
At the tone, they can leave a message (if selected mailbox is a mailbox type that
accepts messages).
Or
callers can listen to the Gateway Greeting and wait for automatic system
transfer to Group Mailbox #1 and leave a message at the tone*.
Standard Numeric ID for Group Mailboxes is: Group Mailbox “1”, Group Mailbox
“2” or Group Mailbox “3”, etc.
NOTE:
Numeric ID for the Gateway Greeting is always “0”.
1
Group Mailboxes (except the Gateway Greeting) are mailbox “types” of your choice (i.e., Standard, OnePoint
Voicemail or Announcement-Only Mailboxes). For instructions on how to manage the feature settings for your
mailbox, refer to the appropriate section of this user guide (see pages 2 and 3 for the Table of Contents).
2
Your business can select the quantity of mailboxes in the group (maximum 99), and select the mailbox pack-
age — with any applicable optional features — for each mailbox in the group.
*IMPORTANT:
Announcement-Only Mailbox not recommended for Mailbox 1; the OnePoint Voicemail is only
applicable to Mailbox 1.
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Multiple Number Service
(OnePoint Voice Mail Only)
Multiple Number Service allows you to point up to four numbers in addition to
your business telephone number to your OnePoint Voice Mail. For example you
could have calls to your Verizon Wireless number and lines from other work
locations all reach your OnePoint Voice Mail. No more checking multiple
mailboxes.
The alternate numbers can be any combination of wireline or wireless telephone
numbers. Each alternate number requires Fixed Call Forwarding No Answer/Busy
Transfer to your voicemail system access number to allow calls to forward into
the mailbox.
If your Verizon Wireless number will be answered by your OnePoint Voice Mail,
you will need to utilize the No Answer/Busy Transfer feature included with your
Verizon Wireless service to forward your calls to your OnePoint Voice Mail. You
can activate this feature this feature on your Verizon Wireless phone by press
–¶¡
followed by your OnePoint Voice Mail system access number and
then press send. After you hear the confirmation tone, press end. (To deactivate
press
–¶£
and press send. After you hear the confirmation tone, press
end.) Service is subject to customer agreement and calling plan. Regular airtime
charges and long distance (if applicable) apply to any calls that are forwarded to
OnePoint Voice Mail. If you have any questions on charges or activation, you can
visit www.verizonwireless.com, dial
–§¡¡
from your wireless phone,
or call 1.800.922.0204.
Important Notes:
1) Charges for call forwarding on alternative numbers may vary by state and
carrier. Long distance charges may apply
2) Verizon Wireless service is subject to customer agreement and calling plan.
Regular airtime charges and long distance (if applicable) apply to any calls
that are forwarded to OnePoint Voice Mail.
3) If your alternate number(s) is provided by a carrier other than Verizon or is
located outside the regional calling area, it may not be compatible with
Multiple Number Service or may require callers to re-enter the telephone
number they dialed in order to leave you a message.
