Prompts Available to Callers When They
Forward to Your Mailbox
While callers are listening to your mailbox greeting:
Your caller can press
≠
at any time to bypass your greeting and skip to
start recording a message.
NOTE: You can use your Personal Greeting or Alternate Greeting to let callers know
how to bypass your greeting. This can be especially valuable to callers if you have
a detailed greeting and/or if they frequently leave messages in your mailbox.
Example:
“Welcome to (your company name), if you’d like more information, please
listen to this greeting and leave a message at the tone. Or, you can press
≠
now to
bypass this greeting and leave a message after the tone....”
After callers leave you a recorded message:
Your caller can press
≠
to choose from the following options:
•
Press
¡
to mark the message as Private.
•
Press
¢
to mark the message as Urgent.
•
Press
∞
to hear the message they just recorded.
•
Press
–
to erase the original message and record a new message.
•
Press
≠≠
when finished recording to send the message and exit the
mailbox.
NOTE:
You can use your Personal or Alternate Greeting to let callers know they can
listen to and re-record their messages. This may be especially valuable to callers
who need to leave a detailed message or who wish to re-record. Example:
“Welcome to (your company name), we are open but unavailable to take your call
right now. Please leave a message at the tone. When your message is complete, you
can hang up, or press
≠
and select an option.”
Whenever You Want to Use Your Group Mailbox
To access a Group Mailbox via the Voice Mail access telephone number from
the main Group Mailbox telephone number:
1. Dial the Business Voice Mail access telephone number.
2. Enter your personal Passcode
1
, then press
≠
.
3. Enter the Numeric ID for your Group Mailbox, then press
≠
(Mailbox 1, press
¡≠
; Mailbox 2, press
™≠
, etc.).
If you call from any other telephone number:
1. Dial the Business Voice Mail access telephone number.
2. Enter the 10-digit telephone number for Group Mailboxes
(main telephone number), then press
≠
.
3. Enter your personal Passcode, then press
≠
.
4. Enter the Numeric ID for your Group Mailbox, then press
≠
(Mailbox 1, press
¡≠
; Mailbox 2, press
™≠
, etc.).
Via the Gateway Greeting from any telephone number:
1. Dial the main telephone number for Group Mailboxes.
2. When you hear the Gateway Greeting, press
–
.
3. Enter your personal Passcode, then press
≠
.
4. Enter the Numeric ID for your Group Mailbox, then press
≠
(Mailbox 1, press
¡≠
; Mailbox 2, press
™≠
, etc.).
NOTE:
With this access method, the user can only access a Group Mailbox support-
ed by this Gateway Greeting.
To Send or Forward a message within Voice Mail
from your mailbox to a Group Mailbox
2
Follow the steps on page 28 to create and send or forward a message. Address
message to the 10-digit telephone number for the Group Mailbox (main tele-
phone number), followed immediately by the appropriate Group Mailbox number
(Area Code + XXX-XXXX + Group Mailbox number (1, 2, or 3, etc.)).
1
Passcode Suppression not applicable to Group Mailboxes.
2
Applicable to sending from a single mailbox to a Group Mailbox, as well as for sending from one Group
Mailbox to another Group Mailbox — including different Groups Mailboxes within your local calling area.
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Questions? Please call 1.800.483.2000
53
