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What should I do if my system develops a fault?
Our products have demonstrated a very high immunity to false activations and faults. Here
are some checks you can make to identify any potential causes (or remedies) before calling
us.
•
Is the Mains Power OK?
o
Test that other household appliances have power.
•
Is the Telephone line OK?
o
Check your telephone/s to ensure you have a normal dial tone.
o
Check that other devices, such as answering or facsimile machines, are
operating normally.
If you are still experiencing difficulties with your system, please call during business hours
on 1300 302 293
Is there anything I need to do before I go on holidays?
Yes.
•
Review the list of people (and telephone numbers) the Valet MONITORING
CENTRE should call in response to alarms and events during your absence.
•
Ensure these contact details are current and accurate and update via the internet or
alternatively advise us of any change by contacting 1300 302 293 during business
hours
Remember:
•
The information we hold for your account is central to providing a rapid and
appropriate response to alarms and events.
•
Please review your contact details periodically and notify us of any changes.
•
It is your responsibility to provide us with up-to-date information so we can effectively
provide our service.
