Valet Digital Instruction Manual Download Page 2

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Contents

CONTENTS

...............................................................................................................2

INTRODUCTION

.......................................................................................................4

VALET DIGITAL BACK-TO-BASE MONITORED ALARM SYSTEM ...............8

1. General System Description .............................................................................8

ABOUT THE VALET DIGITAL™ BACK-TO-BASE MONITORING CENTRE

(Valet MONITORING CENTRE)..........................................................................9

3. GENERAL TERMS OF SALE: ....................................................................... 10

4. MONITORING SERVICE PLANS .................................................................. 11

5. MONITORING PLAN COSTS ........................................................................ 12

6. AUTOMATED BILLING PROCEDURE VIA 1900 (AVAILABLE SOON)...... 13

7. CHANGING SYSTEM SETTINGS .................................................................. 13

8. Frequently Asked Questions (FAQ)................................................................ 13

INSTALLATION

......................................................................................................15

LANNING THE

NSTALLATION

................................................................................. 15

TEP

1: I

NSTALL THE

IRELESS

PIR D

ETECTORS

................................................ 16

About The Wireless Passive Infrared Detector (PIRW) ...................................... 16

Tips for positioning ............................................................................................ 17

Powering the Detector ....................................................................................... 18

Warm up period ................................................................................................. 18

Test Mode for the Passive Infrared detectors ..................................................... 19

Intelligent Power Saving and Normal Operation ............................................... 19

Adjusting the sensitivity...................................................................................... 20

Dual Edge Sensing (DES) technology ‘explained’.............................................. 20

The Tamper Switch ............................................................................................ 23

TEP

2: I

NSTALL THE

AIN

ONTROL

NIT

........................................................... 24

TEP

HANGING

OUR

YSTEM

ROM

ESIDENTIAL

OMMERCIAL

ASIC

LANS

................................................................................................... 25

Valet Digital Main Control Unit Basic Connection Diagram............................. 26

TEP

4: C

ONNECTING

VALET M

ONITORING

ENTRE

.............................. 27

Step A- Register Your Alarm System .................................................................. 27

Step B – Add your account details...................................................................... 28

Step C – Add your contact details ...................................................................... 29

Step D- Login to the Valet Monitoring Centre................................................... 30

Step E- Set Up My Sensors................................................................................. 31

Step F (Optional) – Enable Patrol Guard Responses for your account .............. 31

Step G- Test Your Account ................................................................................. 31

TEP

5: I

NSTALLING

XTERNAL

IREN

........................................................... 35

OPERATION

...........................................................................................................37

ASTER

EYSWITCH

AIN

ONTROL

NIT

..................................................... 37

XIT

& E

NTRY

ELAYS

.......................................................................................... 37

NTRY

ELAY

ITH

PTIONAL

IRELESS

EYPAD

)

..................... 38

LED I

NDICATOR

AIN

ONTROL

NIT

........................................................... 38

Summary of Contents for Digital

Page 1: ...rs Remote Controls External Siren Designed in Australia Made in Taiwan I N S T R U C T I O N M A N U A L R e v 2 2 Thank you for purchasing an Australian Designed product Please read this manual carefully before installation and keep it in a safe place for future reference ...

Page 2: ... Intelligent Power Saving and Normal Operation 19 Adjusting the sensitivity 20 Dual Edge Sensing DES technology explained 20 The Tamper Switch 23 STEP 2 INSTALL THE MAIN CONTROL UNIT 24 STEP 3 CHANGING YOUR SYSTEM FROM THE RESIDENTIAL TO THE COMMERCIAL OR BASIC PLANS 25 Valet Digital Main Control Unit Basic Connection Diagram 26 STEP 4 CONNECTING TO THE VALET MONITORING CENTRE 27 Step A Register Y...

Page 3: ...M BEEPS 54 MAINTENANCE 55 Replacement batteries when required are available by calling 1800 050 333 55 REAL TIME CLOCK BATTERY 55 MAIN CONTROL UNIT BACKUP BATTERY 55 THE REMOTE CONTROL 56 THE WIRELESS PIR DETECTOR 56 Replacing the batteries 56 Wireless PIR Detector Battery Specifications 57 Cleaning the pyro detector 57 Cleaning the case and lens 57 EXTERNAL WIRELESS SIREN BACKUP BATTERY 58 WARRAN...

Page 4: ...tem or send a panic alarm from anywhere within operating range on your premises The remote controls utilise Code Hopping technology to protect against scanning and code grabbing with more than 4 billion security combinations chosen at random 8 Zones allowing up to 8 wireless sensor devices including smoke detectors passive infrared movement sensors reed switches and impact sensors to be utilised L...

Page 5: ... unit and the siren Simply connect to AC mains via the included plug pack which is supplied with a ready to connect cable which is 10m in length This unit incorporates a powerful siren and flashing blue strobe It receives radio signals from the main control unit to sound upon alarm activation as well as provide audible visual arm disarm confirmation when using the wireless remotes or wireless keyp...

Page 6: ...echnologies These detectors have been developed to virtually eliminate false alarms yet still provide maximum security The Advanced Wireless Supervision AWS technology constantly monitors battery and tamper conditions An innovative swivel bracket design allows for a quick and simple installation With the power saving mode and lithium batteries the detectors will give you an extended battery life o...

Page 7: ...an alarm whenever smoke or fire is detected The detector contains a long life battery and the system will notify you when it requires replacing Optional 12 Wireless Impact Sensor Reed The Wireless Impact Sensor will trigger an alarm when it detects a sudden impact to an adjacent window or door The sensor has long life batteries and the system will notify you when it needs replacing It also include...

Page 8: ... to completely customise your system The compact stylish design makes for an easy and discreet installation without any unsightly cable or wires The unit incorporates a powerful internal piezo siren and a rechargeable backup battery allowing the system to continue to operate in the event of a complete power failure If a remote control is lost or damaged two override keys are supplied so you can ma...

Page 9: ...ervice The Valet Monitoring Centre is a 24 Hour operational station equipped with custom designed digital servers for processing incoming alarm data and is also constantly manned 24 hours a day by security trained professionals for whenever human intervention may be required The Valet Monitoring Centre servers automatically process the data they receive within seconds from your Valet Digital Alarm...

Page 10: ...ll find that you will simply not be able to arm the system anymore What will happen if I do not connect my Valet Digital to a phone line or the line fails When you connect power to the main control unit 1 hour after power connection your Valet Digital will attempt to dial out via the phone line If unsuccessful the unit will keep trying once every hour for a total of 24 hours If still unsuccessful ...

Page 11: ... Furthermore he can also be notified if there is an out of hours opening or closing i e the shop owner wants to be notified if anyone turns the alarm on or off on a Saturday or Sunday when the shop should be closed With your Valet Digital you can also assign staff members with their own individual remote controls or wireless keypads so you can identify exactly which staff member has turned the sys...

Page 12: ...The plan includes up to 20 voice SMS alarm notification calls to all nominated recipients per month unlimited email notifications Additional voice SMS alarm notification calls will be charged at 1 each per alarm event The cost of the RESIDENTIAL BASIC PLAN is 15 00 per month including GST This cost is exclusive of all local call charges made by the system to the Valet MONITORING CENTRE The plan in...

Page 13: ...also update zone descriptions and user names yourself Furthermore you also have access to a full history log of all alarm activations showing the date time zone number etc Commercial Plan subscribers will also have details recorded of each time the system has been armed disarmed and by what user If you do not have internet access you can always speak to one of our customer service representatives ...

Page 14: ...em please call during business hours on 1300 302 293 Is there anything I need to do before I go on holidays Yes Review the list of people and telephone numbers the Valet MONITORING CENTRE should call in response to alarms and events during your absence Ensure these contact details are current and accurate and update via the internet or alternatively advise us of any change by contacting 1300 302 2...

Page 15: ...it and each detector is no further than 50 metres Typically the range inside your house will vary from only 10 to 20 metres Typical Alarm System Layout with optional wireless smoke sensor wireless reed switch shown Installation Sequence 1 Install the Wireless PIR Sensors 2 Install the Main Control Unit 3 If required change your Monitoring Plan from the Residential Standard Plan factory setting to ...

Page 16: ...on sent every 2 5 hours to the main control unit Low Battery sent when the batteries need replacing During the warm up period first 3 minutes after installing the batteries the detector will not respond to the tamper switch or to movement in front of the detector You must wait 3 minutes before it will respond This detector has Intelligent Power Saving IPS This means that in normal operation the li...

Page 17: ...to look inside DON T mount detector facing hot areas or areas where the temperature may change suddenly e g open fire places direct sunlight or air conditioning vents Select a location where the detector can provide the best detecting range Always ensure that you do not cover an area with multiple detectors so as to avoid simultaneous transmission back to the receiver in your Valet Digital Home Al...

Page 18: ... pull the piece of plastic out from beneath one of the battery terminals as seen in figure 3 As soon as the plastic is removed the red and green lights will flash for a few seconds You must wait approximately 3 minutes for the detector to warm up after connecting the batteries This time starts from when the detector starts flashing both red and green lights after removing the piece of plastic from...

Page 19: ...movement and that the alarm code signal has been sent back to the main control unit Intelligent Power Saving and Normal Operation This detector has Intelligent Power Saving IPS This means that in normal operation the green light will not flash to indicate pulse counts but the red light will flash to indicate a valid movement detection then the detector will go into IPS mode for approximately 3 min...

Page 20: ...he Pulse Count Select jumper or by placing it across both pins When the jumper is placed across both pins default then the detector is set to 3 pulse counts least sensitive When the jumper is removed or only attached to 1 of the pins then the detector is set to 2 pulse counts most sensitive Pulse count jumper Once you have set the jumper you must press the tamper switch in for 1 second then releas...

Page 21: ...ture environment is shown in figure 6 and figure 7 Each time you walk into or out of an infrared beam zone this will be sensed and processed by the DES technology built into the detector The red trigger light will not turn on until the detector has made a valid movement detection in normal mode This will only happen if the detector is not in Intelligent Power Saving IPS mode Figure 5 detection pat...

Page 22: ...ill create a third pulse If the detector is set to least sensitive default and the body moves from position 1 to position 4 within 10 seconds then the detector will have received 3 pulses in 10 seconds This means the detector will have made a valid movement detection and will trigger indicated by the red light only if in test mode or normal mode but not in IPS mode This also applies if moving in t...

Page 23: ...o trigger body movements are body movements which are too small to be recognized as valid body movements to trigger the detector In the example shown by figure 9 a body walking into one side of the infrared beam zone then back out the same side of the infrared beam zone will not trigger the detector A body moving from position 1 to 2 into the infrared beam zone will only create pulsing A body movi...

Page 24: ...in mind In some instances however due to the construction of the building range may be diminished and this may require you to locate either the main control unit the external siren or the alarm detector closer to one another to achieve reliable performance Installing the Main Control Unit 1 Drill mounting holes 7mm Diameter into the chosen location preferably 1 5m or greater from the floor 2 Push ...

Page 25: ...conds 5 One beep Residential Standard Plan Two beeps Commercial Standard Plan Three Beeps Residential Basic Plan TO CHANGE BETWEEN PLANS 1 Turn the Main control Unit off via the key switch 2 After waiting at least 5 seconds turn the main control unit key switch back to the on position 3 The RED LED indicator on the main control unit will now flash very quickly 4 Press hold button s until unit beep...

Page 26: ...le to allow for both old and new style phone sockets 3 Optional Connection For Your Existing Phone i e if you wish to share an existing phone fax line access point with your Valet Digital connect your phone to this socket Please note Whenever your Valet Digital communicates with the VALET Monitoring Centre it will automatically disconnect any phone connected to this socket so as to give immediate ...

Page 27: ...urself Before you can connect to the Valet MONITORING CENTRE your Main Control Unit must be connected to a phone line that is capable of dialling 1900 and 1300 numbers Once your phone line is connected you should follow the steps below to register with the Valet Monitoring Centre Note occasionally your alarm panel will need to dial the Valet Monitoring Centre to send alarm and panel information su...

Page 28: ...o log on to the website in the future Enter an account name that will be used to refer to your account if you ever speak to a customer service operator Enter the phone number and address of the property where the alarm will be installed This is very important because it is used by our monitoring station to send guard or emergency services to your premises ...

Page 29: ...ther by phone email or SMS in the event of an alarm They should be people you can trust to make a responsible decision concerning the safety of your home family and property Apart from the default contact the account owner typical contacts may include family members close friends neighbours or trusted employees To add a new contact simply fill in their first and last name their email address and a...

Page 30: ...appear containing fields for your username and password the site uses 128 bit SSL encryption to protect your information Your username is your 6 digit account number given to you when you created your account Once you have successfully logged in you will be taken to your account home page shown below The menu on the left of the page will allow you to do many things including update your account de...

Page 31: ...s are billed separately from the monitoring service Click on the billing button in the main menu enter your credit card details and click save Your credit card details are encrypted stored on our server You will never be charged unless you request a guard to visit your premises Once completed you now have the added security of a 24hr guard service on call Step G Test Your Account Once you have reg...

Page 32: ...gered Message Description Zone Alarm One of your sensors has been triggered Restore Zone Alarm The sensor status has been reset upon disarming Tamper Alarm Case and Wireless device tamper The case of the wireless sensor has been opened or the cover of your alarm panel is removed Restore Tamper Alarm The alarm is disarmed after is has been set off by the tampers on the wireless sensors or the alarm...

Page 33: ...led to call 1900 and 1300 numbers Your control panel will not work until your billing is successful High Level Radio Interference System is experiencing a high level of interference which may prevent normal alarm activation External Siren Reboot The external siren has been turned off and back on again External Siren Power Loss There has been no power supplied to the External Siren for 15minutes Th...

Page 34: ...ollowing information Message Date The time and the date when the message is sent Detail Provides the area zone and event that caused the message to be sent Account Name The name of the premises where the alarm is installed Address The address of the premises ...

Page 35: ...The mounting position must NOT be exposed to direct rain or other water sources This means that under an eave or roof overhang is a good location as shown in the diagram below The position should allow line of sight viewing from both the street for visual deterrent and from your main point of entry for visual confirmation of arming disarming Use the wall plugs and screws provided if suitable for y...

Page 36: ... mounting screws then tighten the top two screws 7 Now run the 10m of low voltage cable through the roof to the closest power point 8 Plug the power adapter into your power point connect the 10m cable and then turn the power point on 9 Now turn the keyswitch on the outdoor siren to the ON position clockwise Note If for any reason your external siren does not beep when you arm disarm your Valet Dig...

Page 37: ...h to the ON position Two keys are provided with the kit and it is suggested you keep them on each key ring with your remote controls When you switch on the system the LED on the Main Control Unit will flash once every 5 seconds to indicate that the unit is active Keyswitch Located On the Main Control Unit Exit Entry Delays Your Valet Digital is equipped with Entry and Exit Delay Warning capabiliti...

Page 38: ...you would like an entry delay on must be programmed via the optional Wireless Keypad For information on how to program Entry Delay please refer to the programming section of this manual Red LED Indicator Main Control Unit The red LED indicator is located on the bottom right corner of the main control unit The red LED indicator will flash to indicate the current status of the system Flashing once e...

Page 39: ...nd Press Button 2 DISARMING Press once to disarm the system The internal screamer will give one long beep and the outside siren will beep twice The strobe will flash twice LEARN NEW REMOTE mode Press and hold approximately 3 seconds to activate learn new remote mode The internal screamer will beep 9 times During this time press and hold down the button on the new remote Press Button 1 2 QUIET ARMI...

Page 40: ...D indicator will begin flashing at 1 second intervals on the Main Control Unit Triggering If a detector is triggered when the system is fully armed the siren and internal screamer will sound for 5 minutes or until the system is disarmed which ever occurs first Each detector zone can only trigger the siren once in one arming period When an alarm is triggered your panel will connect to the VALET Mon...

Page 41: ...n STAY mode When any stay mode detectors are triggered in this mode after the 20 second exit delay the siren and internal screamer will beep 5 times DISARMING Remotes The system should be disarmed via button number 2 on the remote before entering the building or premise Optional Wireless Keypad Enter the building and within 30 seconds go to the keypad and press the key Then enter your 4 digit pin ...

Page 42: ...s disarmed This means your premises will be protected until you return Only then will the system enter Shut Down mode You will know when the system is in shut down mode as you will hear 4 beeps from both the main unit low tone beeps and external siren loud beeps whenever you try to arm disarm the system Once a working phone line is restored when you next try to arm disarm the system it will re att...

Page 43: ...ing mistakes If at any stage you become lost or forget where you are up to simply stop and wait for the 3 low toned beeps that tell you that the alarm timed out of programming mode and no changes will be saved For ease of programming ensure that there is no movement in front of any of the detectors unless otherwise required ...

Page 44: ... as the beeps finish press and hold down button 2 on the new remote control for 3 seconds 5 Press new remote control to test The new remote control is now programmed into the alarm To confirm this press Button 1 on the new remote to ensure it arms the system If this new remote doesn t work restart this procedure from step one Your Valet Home Alarm System can only store a maximum of Eight 8 remotes...

Page 45: ...he first press you will hear a beep On the second press you will hear a low tone beep 3 Press 7 times within 8 secs Within 3 seconds of STAY arming press Button 1 another 7 times within 8 seconds 4 Internal Siren 5 times low tones For confirmation that safety lock is off you will hear 5 beeps from the internal siren after you have completed the steps above If you don t hear these beeps then try th...

Page 46: ...ng You will hear 1 beep as confirmation 4 Press 1 time Within 30 seconds press Button 1 to ADD a detector You will hear 1 beep as confirmation 5 Open the detector you wish to add Trigger the detector to be added If you are learning a Passive Infrared detector remove the front cover or press the tamper switch then release Learning mode will timeout in 60 seconds When the system has successfully rec...

Page 47: ...k Test mode During this time the siren will beep the number of times of the zone that has been triggered Label the detector with its zone number for future reference Detectors which have been set to 24 hour mode will still trigger the alarm If a tamper switch is pressed on the main control unit or a wireless detector the siren will sound a low tone beep 8 Press to exit When you press Button 2 the ...

Page 48: ...tton 2 to DELETE a detector You will hear 2 beeps as confirmation 5 Press the number of times of the zone you want to delete Within 5 seconds press Button 1 The first beep you hear indicates zone 1 Each additional press of Button 1 will increment the zone you wish to delete and you will hear 1 beep each time For example if you push Button 1 five times then this would select zone 5 to be deleted 6 ...

Page 49: ...irm you have entered programming mode 3 Press 1 time Within 3 seconds press Button 2 to select special features You will hear 2 beeps as confirmation 4 Press 1 time Within 30 seconds press Button 2 to enter Walk Test mode You will hear 2 beeps as confirmation 5 Walk Test mode The system will enter Walk Test mode During this time the siren will beep the number of times of the zone that has been tri...

Page 50: ...w tone beep confirming that the alarm is ready to enable an Entry Delay for a detector zone immediately 2 Select the Detector Zone you wish to have an Entry Delay enabled on 1 Press the key then enter your 4 digit Pin Code 2 Press the number of the Zone Detector you wish to enable an Entry Delay for 3 You will hear the number of beeps equivalent to the number of the zone you have enabled for an En...

Page 51: ...y Delay from 3 You will not hear beeps for this detector zone now because it is disabled If you have multiple zones enabled for Entry Delay The beeps will indicate the remaining zones that are still enabled for an Entry Delay Example Zone 1 zone 3 and zone 4 are enabled for Entry Delay when you delete zone 3 from the list you will hear the internal screamer make a single beep pause then make 4 bee...

Page 52: ...zone is triggered This only applies to STAY mode Default Entry Guard Tones Option 1 Full Siren TO CHANGE THE STAY MODE ENTRY GUARD SOUND 1 Safety Lock must be off Ensure Safety Lock has been turned off within the last 5 minutes See Page 43 2 Press both buttons for 3 seconds Enter Programming mode by pressing buttons 1 2 together for 3 seconds The siren will beep 3 times to confirm you have entered...

Page 53: ...ry Guard Tones OR Press to choose Full Siren This option will enable Entry Guard tones when the system is triggered in STAY mode This option will sound the steady siren when the system is triggered in STAY mode The system will automatically exit programming mode ...

Page 54: ...essing buttons 1 2 together for 3 seconds The siren will beep 3 times to confirm you have entered programming mode 3 Press 1 time Within 3 seconds press Button 2 to select special features You will hear 2 beeps as confirmation 4 Press 1 time Within 30 seconds press Button 1 2 together to enter Beep Selection You will hear 3 beeps as confirmation Within 30 seconds Within 30 seconds Within 30 second...

Page 55: ...ration during times when the normal AC mains power is unavailable such as during a blackout The backup battery automatically charges when the Main Control Unit is connected to the AC adapter The system has a self test function to test the backup battery it will report a low backup battery on disarm by beeping 10 times and will also notify the user through the event logging through the monitoring s...

Page 56: ...e 3 Volts The Wireless PIR Detector Replacing the batteries The batteries can be removed by depressing the battery retention clip by pushing it in the direction indicated by the arrow in the image to the right The new batteries must be handled only by the edges as leaving fingerprints can cause a poor battery connection over time Fingerprints can be cleaned off the batteries with a soft cloth and ...

Page 57: ...ch has been dampened with Methylated Spirits Alcohol Gently wipe across the window of the pyro detector with the dampened cloth Be sure not to touch the pyro detector with you fingers Cleaning the case and lens Detectors are often left in position for long periods and spiders or other pests might stay around the detector It is important that the lens especially is kept clean of any spider webs or ...

Page 58: ...t a low back up battery on disarming indicated by 10 beeps To test manually Disconnect the Power Supply and ensure that normal system operation occurs when running from back up battery power only WARNING DO NOT OPEN THE SIREN COVER HIGH VOLTAGE INSIDE DO NOT ATTEMPT TO REPLACE THE BACKUP BATTERY Backup Battery Specifications Battery Type Sealed Lead Acid Battery Capacity 1 2Ah Voltage 12 Volts ...

Page 59: ...e sensing limitations No smoke detector can sense every kind of fire In general detectors may not always warn about fires caused by carelessness and safety hazards like smoking in bed violent explosions escaping gas improper storage of flammable materials overloaded electrical circuits children playing with matches or arson Depending on the nature of the fire and or the location of the smoke detec...

Page 60: ...ller has no obligation to attend the buyer s location to retrieve the goods or make repairs onsite There are no warranties expressed or implied of merchant ability or fitness for a particular purpose or otherwise which extend beyond the description on the face hereof In no case shall Seller be liable to anyone for any consequential or incidental damages for breach of this or any other warranty exp...

Page 61: ... Guard Services subject to Your configuration You have set or will set through this website Any notification will occur by means of either telephone SMS MMS or email subject to the configuration You have set or will set through this website In the event You or Your contacts can or can not be notified then subject to the configuration You have set on line Emergency Services and Guard Services may o...

Page 62: ... termination notice and that in relation to any fixed component of the fees You also pay those fees up to the end of the then current billing cycle period On termination of the agreement You must cease using the Monitoring Services and promptly destroy any of Our confidential information Intellectual Property All information on this website all documentation plans procedures logos and other materi...

Page 63: ...nd are fully licensed We have public liability insurance 10 million and applicable workers compensation insurance We are members of the industry regulatory body ASIAL Applicable Law This agreement shall be construed and take effect in all respects in accordance with the laws for the time being in force in the State or Territory in which the premises are located The parties hereto shall submit to t...

Page 64: ...and you can be certain that we will do everything possible to ensure that you are happy with your decision and that you have years of satisfaction from your Valet Digital System We take extreme care in the research design and development of our products to ensure they meet your needs Additionally we keep in close contact with our dealers worldwide and should any problem occur we will work closely ...

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