TSC CPX4P Series, Service Manual

Page: 133 / 232

129
5. Troubleshooting
Initial Check
Initial Check Items

Checking the Installation Environment
Check whether the installation place meets the following requirements:
1) The power supply voltage must be the rated voltage from -15% to +10% and the power supply
frequency must be the rated frequency ±2 Hz.
2) The printer must be held horizontal.
3) The ambient temperature must be held at 15 to 30 degrees and the humidity at 10 to 80%.
4) Avoid the place where both the temperature and humidity are high (near the faucet, boiler, or
humidifier), the temperature is extremely low, the temperature changes greatly. Also avoid the
palace near fire.
5) Avoid dusty locations.
6) Avoid the place exposed to direct sunlight. If it is inevitable to install the printer in such a place,
instruct the customer to hang curtains.
7) The room must be well-ventilated.

Checking the Paper
1) Check whether the dedicated paper is used.
2) Check whether the paper is moist. Unpack new paper, load it in Printer, and check for printing.

Checking Settings
Check whether the settings made for the printer are suitable for the paper used and other requirements,
specifically, in terms of the following:
1) Paper setting Paper size (length and width)
2) Printing condition Number of prints

Dew Condensation
If Printer is quickly brought from a cold warehouse to a warm room for installation in winter, dew
condensation occurs in every component of Printer, causing various problems.
If dew condensation occurs, wipe moisture off the components, leave Printer standing for a while until
Printer temperature rises to the room temperature, and turn on Printer. When the packed Printer has
been brought from the extremely cold warehouse to the warm installation place, leave it standing for 1
to 2 hours before unpacking Printer.