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Installation

Stratagy DK

Stratagy DK I&P R2 November 1998

1-39

Refer to the Stratagy Library CD-Rom for more details.

7.

Press any key to continue.

Trace Diagnostics

Trace is a diagnostic tool that is designed to assist you in troubleshooting Stratagy’s activity.
When Trace is enabled, it is automatically turned on when Stratagy loads up and logs data
until Stratagy software is shut down.
To log the trace data, you can use a text file called TRACE.OUT. The size of the trace file can
be configured using the

“trace_cap”

parameter (

See Chapter 2 – Configuring Stratagy Table

). This parameter defines the size of the trace file in kilobytes. When the size of the trace

file reaches the setting limit, the existing file is overwritten, beginning with the oldest record.

Enabling Trace Out

➤

To enable Trace Out

➤

Using the Shutdown function on the Stratagy Admin Main Menu, select the option
“Shutdown and Trace CURRENT Version.” For more details, see

Step 17 “Shut Down

the Stratagy DK” on Page1-40

.

Stratagy shuts down, then restarts in TRACE mode. Trace will run continuously until
Stratagy is shut down. At that point, the Trace stops but data will still reside in the text file
TRACE.OUT.

Note

The Stratagy DK must be restarted without the trace running in order to view the
TRACE.OUT file.

Copying Trace Files

The TRACE.OUT file can be copied to a floppy disk and edited.

➤

To copy a Trace file to the portable/desktop computer’s floppy-disk or hard drive

1.

From the Stratagy Admin Main Menu, press

Alt+T

to select the Tools menu.

2.

Press

7

to select the Retrieve Trace File option.

3.

Enter the trace file name and the directory to which you want the file to be copied. Press

Enter

.

4.

The file may be edited using an available editing program on the portable/desktop
computer.

Upgrading Stratagy DK Voice Ports

Upgrading the number of voice ports on the Stratagy DK, does not require any hardware.
Please call Toshiba Sales Order Processing with the following information:

◆

Dealer Name and Number

◆

Dealer Purchase Order Number

◆

Customer Contact and telephone number

◆

Stratagy DK serial number

◆

Remote system’s password

And the port upgrade will be activated by Toshiba remotely.

Note

The Stratagy DK must be restarted for the new ports to be activated.

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Summary of Contents for Stratagy DK

Page 1: ...November 1998 TOSHIBA Telecommunications Division Voice Processing Systems Release 2 Programming and Installation Guide Installation Programming Guide H ...

Page 2: ...November 1998 Part No IVM TECH MAN Copyright 1998 Toshiba Information Systems UK Ltd Telecommunications Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this...

Page 3: ...s greater than 20 F cause condensation on Stratagy DK s hard drive Wait 24 hours before installation if there is such a temperature variation 2 Do you have everything you need Need more details They re inside the Stratagy DK Installation Programming Guide What comes shipped Stratagy DK comes complete with pre loaded operating software documentation package and the anti static wrist strap Make sure...

Page 4: ...31 or 51 DK40 use any expansion cabinet slot DK16 use any expansion cabinet slot Be sure to set code 31 in Program 03 for the slot where Stratagy DK will be installed All Strata DK s if receiving Calling Party Control CPC or Disconnect Clear from the Exchange use Program 15 to enable Set Program 31 for Voice Mail operation on the Strata DK ports connected to Stratagy DK Always remember to shut dow...

Page 5: ... 64 Set code 64 using Program 03 for the PDKU slot See the Installation Programming Guide to program Stratagy DK for this option 6 Are you going to have SMDI DK424 DK280 SMDI is only available on a B processor or higher Make sure a PIOU PIOUS RSSU RSIU card is available Set code 43 in Program 03 for PIOU PIOUS RSSU or code 49 for RSIU RSIS The PIOU PIOUS RSSU RSIU card must be located close to the...

Page 6: ...min only works with COM 1 and 2 not COM 3 or 4 Do not write over any previous Stratagy Admin subdirectory on your remote PC when installing any new versions of the Stratagy Admin software Always retain any previous versions of Admin Make sure your Strata I M Programming Manuals and Stratagy I M Manuals are handy Be sure to read the entire Stratagy DK Installation Programming guide before installin...

Page 7: ...onnection 1 12 Remote Connection 1 13 Local Access 1 19 Remote Access 1 19 Quit 1 21 System Date and Time 1 21 Daylight Time 1 22 Toshiba Plug and Play 1 23 Telephone System Configuration 1 24 Stratagy System Configuration 1 26 Tools 1 32 Trace Diagnostics 1 39 Upgrading Stratagy DK Voice Ports 1 39 Chapter 2 Configuring Stratagy System Parameters 2 1 Chapter 3 System Administrator User ID System ...

Page 8: ...S 232 DB9 to DB9 Cabling 1 13 Figure 1 6 RS 232 DB25 to DB25 Cabling 1 13 Figure 1 7 Main Menu with Sample Data 1 20 Figure 1 8 Main Menu with Sample Data 1 22 Figure 1 9 Options Screen with Sample Data 1 28 Figure 3 1 System Administrator Menu 3 5 List of Tables Table 1 7 Stratagy Admin Compatibility 1 2 Table 1 8 Stratagy DK Slot Assignment 1 8 Table 1 9 Stratagy DK Status Port LEDs 1 11 Table 1...

Page 9: ...emote administration and maintenance With the release of the Stratagy DK a new enhanced version of Stratagy Admin VSA 2N is available This enhanced version provides new utilities explained in detail later in this Guide for configuring and maintaining the Stratagy DK Voice mail integration is provided by Strata DK in band DTMF integration Strata DK424 and DK280 can also provide integration using th...

Page 10: ...ieve BLF busy station information for the assigned DSS Port field located on the Users Menu Options screen see Step 13 Program the Mailboxes on Page 1 27 for information on programming the field ksu_time synchronises Stratagy DK s system clock with the system clock of the supporting Strata DK telephone system Note When enabled the system time cannot be changed from the System Administrator Mailbox...

Page 11: ...nce on Page 1 32 Backup Utility Restore Utility Upgrade Utility Telephone System Configuration Toshiba Plug and Play Stratagy System Configuration Retrieve Trace File Filecopy Tools Menu select menu item Backup Utility Stratagy System Configuration Edit Telephone Systems Dial Codes select dial codes Upgrade Utility Toshiba Plug and Play Restore Utility Edit System Integration Patterns Retrieve Tra...

Page 12: ...e feature which is not available with the Stratagy DK The Message Volume feature although displayed on the screen is not supported by the Stratagy DK DSS Port The DSS Port field corresponds to the LED on the DSS BLF console 0 57 That shows the physical port number of the Strata DK station This field enables the Stratagy DK to monitor the Busy Lamp field of a DSS console port to determine if the st...

Page 13: ...ate Routing Using the new KT token a new feature called Night Transfer Alternate Routing is now available The feature monitors the DSS Night Transfer key in order to activate the KT token for alternate routing applications Limiting the Trace File Size Trace is a diagnostic tool that is designed to assist you in troubleshooting Stratagy s activity To log the trace data you can use a text file calle...

Page 14: ...tion Maintenance Manual To the Strata DK processor the Stratagy DK functions as an analogue card PSTU RSTU Although there are some special program settings required for the Stratagy DK e g DSS BLF feature the Strata DK should be programmed just as it would for any external voice mail system that is to be connected to it Important The Strata DK may need to be reset to initialise some Strata program...

Page 15: ...Program the Strata DK system for voice mail integration See the Programming section in the relevant Strata DK Installation Maintenance Manual for details Step 3 Shut Down the Strata DK Turn off the main power switch to the Strata DK system Step 4 Install the Stratagy DK CAUTION See cautions above Step 1 on Page 6 before proceeding 1 Locate the proper slot for the Stratagy DK see Table 1 14 2 Ensur...

Page 16: ...ny slot in the Expansion KSU where an eight port card can be inserted A K4RCU3 K5RCU must be installed in the Base KSU to enable end to end signalling Note Putting a Stratagy DK into a Strata DK16 or DK40 eliminates eight extension ports DSS Busy Lamp Feature For the DSS Busy Lamp feature to operate see Busy Station Identification on Page 1 5 for detailed information the Stratagy DK must monitor t...

Page 17: ...t is blinking amber and should turn solid green when finished see Figure 1 4 and Table 1 15 The process should take approximately four to five minutes R11 R11 S11 S11 RCTU RCTU S12 S12 S13 S13 S14 S14 S15 S15 S16 S16 S_3 S_3 S_6 S_6 S_7 S_7 S_8 S_8 S_1 S_1 S_2 S_2 S_4 S_4 S_5 S_5 S_3 S_6 S_7 S_8 S_1 S_2 S_4 S_5 S_3 S_3 S_6 S_6 S_7 S_7 S_8 S_8 S_1 S_1 S_2 S_2 S_4 S_4 S_5 S_5 R11 R11 S11 S11 RCTU RC...

Page 18: ... R2 November 1998 Refer to the Stratagy Library CD Rom for more details 1775 Front View Side View Backplane Connector Hard Drive Strap Port 2 Port LEDs Status Light J4 Port 1 Port LEDs Ensure the jumper is installed on J4 Figure 1 4 Stratagy DK H ...

Page 19: ...o play the Toshiba Plug and Play caller instructions greeting To reach the person greeting 1 in User ID mailbox 991 Table 1 15 Stratagy DK Status Port LEDs Status LED Port LEDs At boot up Dark Port is on hook and idle Dark Blinking Amber Red No power Power on self test Failed self test The port LEDs indicate which test s failed Port LED Green Test Failed 1 DRAM 2 RTC 3 EEPROM 4 EPROM Checksum 5 Ha...

Page 20: ...AM memory free Communication between the portable desktop computer and the Stratagy DK is accomplished by one of two methods local or remote Stratagy DK uses the serial Port 2 by default to communicate with the portable desktop computer see Figure 1 4 This setting can be changed using the admin_port parameter in the Stratagy System Configuration file Chapter 2 Configuring Stratagy Table 2 18 for d...

Page 21: ...purchase individual cabling connectors adapters in lieu of purchasing the Toshiba Stratagy Admin cable we have provided the following wiring diagrams Figure 1 5 RS 232 DB9 to DB9 Cabling 1 4 2 3 5 6 7 8 6 3 2 5 1 4 8 7 9 pin female 9 pin female 2 3 4 5 6 7 8 20 2 3 8 7 1 4 5 6 25 pin female 9 pin female Figure 1 6 RS 232 DB25 to DB25 Cabling H ...

Page 22: ...y DK for a communication speed of 9600 baud If 9600 baud communication is desired 1 Equip the Stratagy DK with a Hayes compatible 14400 V32 bis modem Toshiba s remote modem SG RMOD has been tested for consistent operation and is recommended Use of other modem models cannot be guaranteed for trouble free operation Note The default setting configured for the Stratagy DK remote access is serial port ...

Page 23: ...he Stratagy DK the Stratagy Admin Serial Port definitions for COM1 must be identical to the serial port definitions i e set serial_port in the Stratagy System Configuration file on the Stratagy DK Note The menu screens detailed in this section are only available with Admin version VSA 2N or later 1 From the C ADMIN3 DOS prompt type admin and press Enter The Stratagy Admin Main screen is displayed ...

Page 24: ...emote LOG Serial Port 2 Baud Rate 9600 Modem Init String AT F C1 D2L0Q0V0X0E1 ESC Exit F1 Help Table 1 16 Admin PC Configuration Fields Field Description Default Advertising Advertising string that displays when the Main Menu screen blanks after a specified number of minutes of inactivity per tmo_blank parameter in the install cfg file Possible values 60 character string The single quotes are requ...

Page 25: ... D2L0Q0V0X0E1 where AT The command that tells the modem to come to Attention F Return to factory defaults Instructs the modem to use the factory set parameters C1 Data Carrier Detect DCD signal Set to on it indicates presence of a data carrier D2 Data Terminal Ready selected L0 Speaker volume Off or low volume Q0 Mode responses Enables result codes to be issued to the screen V0 Result code format ...

Page 26: ... the Connect to Stratagy option and press Enter 3 The Admin software prompts for the Stratagy DK s system password Enter the password the default is Stratagy and press Enter The following messages are displayed while the Stratagy Admin software checks for the portable desktop computer s connection to Stratagy Depending on whether or not the Stratagy Admin software finds an internal external modem ...

Page 27: ...to the number directly Manual Dialling Mode the Stratagy modem does not have a dedicated telephone line and an operator must transfer the call to the modem number Note Manual dialling requires a standard telephone be connected to the modem being used on the portable desktop computer Direct Dialling Mode Enter the telephone number 15 digits maximum Do not use dashes e g 9 7678989 Press Enter Once t...

Page 28: ... information on using the Users Menu screens Reports generates reports See Generating Reports on Page 17 4 of the Stratagy I M Manual for more information Shutdown shuts down the system See System Shutdown Via User ID Access in this chapter Tools which supplies filecopy backup restore Toshiba plug and play system configuration trace file retrieval and software upgrade options Date Time sets system...

Page 29: ...Stratagy 1 Press Alt Q 2 The remote PC exits Admin and returns to the DOS prompt System Date and Time To set date and time 1 From the Main Menu select Date Time by pressing Alt D 2 Stratagy prompts Password Type the password and press Enter The default password is Stratagy with the first letter uppercase The following screen displays 3 The current date and time settings display with the date field...

Page 30: ...y available when Stratagy DK is using its own system clock and is not synchronised to the Strata DK clock See ksu_time on Page 2 9 for more information Step 12 Configure Stratagy DK To configure the Stratagy DK you may need to use the following Tools menu selections Toshiba Plug and Play Telephone System Configuration Stratagy System Configuration For a complete description of the standard menu se...

Page 31: ... this selection Otherwise go to Telephone System Configuration on Page 1 24 Selecting this function will change all the settings to the new Toshiba telephone system default values delete any User ID mailbox customisations install the Strata DK default mailboxes Note Existing messages and mailbox greetings are not deleted when Plug and Play is selected For example if mailbox 200 has messages and gr...

Page 32: ...en See Chapter 2 Configuring Stratagy Table 2 18 for details The DK40 CPU software level R1 will not support SMDI 3 When the Toshiba telephone system is complete press any key to reboot 4 The DOS prompt is displayed To continue re enter Stratagy Admin and access the Tools submenu Note The new telephone system designation will display in the Main Menu Telephone System Configuration This function is...

Page 33: ...reen is displayed See Figure 4 3 in the Stratagy I M Manual or press 2 the System Integration Patterns screen is displayed See Figure 4 6 in the Stratagy I M Manual 3 After making the change press ESC and the following screen displays If your system is configured for voice first you would 1 Press 1 to Edit System Dial Codes 2 From the Telephone System Dial Codes screen add the suffix 1 to the line...

Page 34: ...agy s system options and parameters and define time out values Most Stratagy System Configuration options do not require modification We recommend that you modify the system password immediately All other options have default values but may be modified as required 1 From the Tools menu press 6 The system configuration file with all parameters in alphabetical order is displayed See Chapter 2 Config...

Page 35: ...4 Press 3 to save the changes Stratagy shuts down and restarts 5 Press any key to reboot The DOS prompt is displayed To continue with Step 13 you must re enter Stratagy Admin Step 13 Program the Mailboxes Program the User mailboxes for the customer s application You ll notice some changes in the User Menu Options screen The changes see Figure 1 9 are A new field called DSS Port has been added This...

Page 36: ...ield Stratagy DK must be re started two times The first re start configures the DSS parameters field The second re start loads the DSS parameters field into active memory All other Users Menu Auto Scheduling and Notify screens remain unchanged See Chapter 6 Users Menu Chapter 7 Auto Scheduling Menu and Chapter 8 Notify Menu in the Stratagy I M Manual for complete details on using the screens 2091 ...

Page 37: ...0 baud by sending the call to User ID 993 Example KM KT Directs calls to a designated User ID when DSS function is active dss_active true the DSS port is assigned in the answering mailbox and the Night Transfer on the DSS console is ON Syntax KT XXX G YYY where XXX Box number used when Night Transfer is ON Table 1 17 Defined Tokens Summary J file string J file tokens Receive fax S port S Sn termin...

Page 38: ...arameter for the specific port and type in 900 Activate the dss_active parameter and set it to true 3 Access the User ID 901 mailbox via telephone and record greeting 1 When the Night Transfer key is enabled calls for the specific port will be routed to User ID 901 When the Night Transfer key is disabled calls route to the User ID 990 System Shutdown Via User ID Access Using the KS token a new fea...

Page 39: ...l number can be found on a label on the bottom edge of the Stratagy DK so once installed the Stratagy DK would have to be removed from the Strata DK to be able to read the serial number Probably the easiest way is to record the serial number in the System Administration Mailbox User ID999 when the system is first installed It would be a good idea to use a greeting that a caller would not hear if t...

Page 40: ...tratagy DK hard drive to the hard drive of the portable desktop computer CAUTION Because of possible errors that can be induced through the telephone network Toshiba advises that the Backup Utility be performed onsite Backup functions are available for either a customer s database or mailbox names and greetings or both They consist of Database All mailbox settings and information Stratagy system c...

Page 41: ...y Admin in the usual manner If the connection between the portable desktop computer and the Stratagy DK is by way of the internal modem that connection will be the only one NOT dropped if a Backup or Restore function is selected If this type of connection is dropped the Stratagy port will go idle and will accept new incoming calls Connection to the internal modem can be re established through this...

Page 42: ... computer returns to the C ADMIN3 DOS prompt When the Stratagy DK status light becomes a solid green Stratagy is operational Note You will not be able to reconnect to Stratagy using Stratagy Admin until the Stratagy DK status light is green Any attempt prior to that time will fail Restore Utility The Stratagy Restore Utility is used to restore information from the portable desktop computer s hard ...

Page 43: ...e 1 33 2 Enter the number of your selection and a second screen requesting the source directory is displayed The directory defaults to C ADMIN3 BACKUP If you have the file s in a different directory type over the default Be sure to enter the complete path including the drive letter Press Enter Note Restoring files from the portable desktop computer s floppy disk drive is not supported 3 If you ent...

Page 44: ...gy DK status light is green Any attempt prior to that time will fail Upgrade Stratagy Software To upgrade Stratagy system software you will need the correct set of software CAUTION Because of possible errors that can be induced through the telephone network Toshiba advises that the Upgrade Utility be performed onsite 1 From the Tools menu press 3 The following menu is displayed 2 Place the upgrade...

Page 45: ... file can be set using the trace_cap parameter in the install cfg file of Stratagy See Chapter 2 Configuring Stratagy Table 2 18 for a description of the parameter 1 From the Tools menu press 7 The following menu is displayed 2 The trace file name defaults to TRACE OUT If the file has a different name type over the default Press Enter Note Possible files you might want to retrieve are TRACE OUT an...

Page 46: ...ld type the directory name if necessary and the file name Note If a directory name is not entered Filecopy searches the Stratagy or Admin directory portable desktop computer for the file to be copied 4 Press Enter when finished 5 In the Copy To field type the directory name if necessary and the file name Note If a directory name is not entered Filecopy assigns the destination for the file to the S...

Page 47: ...tarts in TRACE mode Trace will run continuously until Stratagy is shut down At that point the Trace stops but data will still reside in the text file TRACE OUT Note The Stratagy DK must be restarted without the trace running in order to view the TRACE OUT file Copying Trace Files The TRACE OUT file can be copied to a floppy disk and edited To copy a Trace file to the portable desktop computer s fl...

Page 48: ...ed on and off Toshiba strongly recommend that the Shutdown and Stop for Power Off option in the Stratagy DK shutdown menu is selected first Alternatively call into the system to select the User ID set for system shutdown and stop The Stratagy DK PCB should then be gently pulled forward so that it is disconnected from the backplane Only on completion of all works when the Strata DK is ready for the...

Page 49: ...d new Stratagy system software if any see Toshiba Plug and Play on Page 1 23 Shutdown and Start OLD Version Shuts down then restarts Stratagy using the software version previous to the upgraded software Shutdown SCANDISK and Restart Shuts down runs ScanDisk program and then restarts Stratagy Note There is no screen interaction during the running of the ScanDisk Utility Shutdown and STOP for power ...

Page 50: ...Stratagy DK Installation 1 42 Stratagy DK I P R2 November 1998 Refer to the Stratagy Library CD Rom for more details H ...

Page 51: ...ts serial ports Stratagy needs to know which port is to be used This parameter defines the logical port that Stratagy software uses Assignment of the logical port to the physical port of the computer is made using the set serial_port parameter Example Set this parameter to 1 for logical serial port 1 CAUTION The connection may fail if the baud parameter for this port is set higher than 9600 or the...

Page 52: ...arameter See Chapter 17 System Tracking in the Stratagy I M Manual to be used to generate automatically a report at the time specified by auto_report_time Example daily rpt Possible values valid DOS file name The single quotes are required Default no report name auto_report_ time When to generate the automatic report using the file specified in auto_report The value is in 24 hour format with the c...

Page 53: ...ll ports or the specified ports The Direct Message ID allows Stratagy to record a message for a User ID without having to execute the Extension field and or hear the User ID s greeting This is particularly useful for an Operator transferring directly to voice mail Examples Define this parameter as box_snd 998 1 to set User ID 998 as the Direct Message User ID for port 1 If no port is defined then ...

Page 54: ...s_active parameter KSU system time and Night Transfer For Strata DK16 40 the console_slot_id is always set to 0 zero Slot ID 0 corresponds to card slot S11 for DK16 40 CAUTION For Strata DK16 40 If this parameter is set to 1 Stratagy DK is disabled All ports return ring no answer when dialled For Strata DK424 and DK280 set this parameter per the following table DK280 DK424 Console_slot_id Slot Ass...

Page 55: ... the default values when creating a new User ID The field values in the Defaults Box User ID are copied into a new User ID upon initialisation The default Defaults Box User ID is 997 User s Information fields are not copied The User ID field contains the new User ID you specified Comment Extension and Directory Name fields are not defined If a Security Code is defined Stratagy uses it instead of t...

Page 56: ... For Stratagy to notify a user usually the System Administrator when hard drive space is low create a Notify record with the Type field set to DISK See Chapter 8 Notify Menu of Stratagy I M Manual Possible values 1 99 Default 5 Toshiba strongly recommend that this is set to 20 dss_active Enables the Stratagy DK to monitor the Busy Lamp Field BLF indicators on the Strata DK s DSS console port to de...

Page 57: ...20 90 units of 10 ms Default 20 2 sec future_ delivery Future delivery allows users to specify the time and or date when a message will be delivered When the messages are awaiting future delivery they are stored in the User ID specified in this parameter Therefore the Future Delivery User ID cannot be used for any other purpose The future delivery messages in this User ID cannot be deleted or list...

Page 58: ... Box settings before creating User IDs This initialises all new User IDs with a minimum number of settings This is useful for setting default settings such as message light ON OFF Except for the Group field values operates the same way as the defaults_box parameter Possible values valid User ID Default 996 guest_min Starting User ID that may be used when creating a Guest User ID When used with the...

Page 59: ...factory defined in the tone table to the defined User ID Syntax set hot_box XXX Where XXX User ID set hot_box 994sets all 8 ports to User ID 994 Possible values valid User ID Default 994 ksu_time Synchronises Stratagy DK s system clock with the system clock of the supporting Strata DK telephone system Information obtained by Stratagy DK from the Strata DK system does not contain second time theref...

Page 60: ...tenance Possible values valid DOS file name The single quotes are required Default Stratagy LOG max_dl_inits Number of simultaneous ports that may go off hook and dial the telephone system initialisation code This is necessary because some switches are blocking Possible values 1 2 number of ports Default 2 max_prompt Number of times a prompt should repeat until deciding to hang up Possible values ...

Page 61: ...tion list Possible values true false Default false notify_ restriction Whether Stratagy restricts Notify to use only the defined port The port still takes incoming calls This is particularly useful for those switches that require message lights to be turned off by the same port that turned them on Possible values 1 2 highest port number Default comment line set notify_restriction 1 To enable remov...

Page 62: ...g the prompt file during the call Possible values valid prompt file The single quotes are required Default British purge Number of days before a message is set for purging deletion Whenever a user accesses his User ID and presses 1 to Play Messages the system tells him how many messages he has that will be automatically deleted when he exits the Main Menu CAUTION Once a message is deleted by purgi...

Page 63: ...24 hour format with the colon omitted Example 9 30 p m is 2130 Default 2 130 Tuesday at 01 30 a m tape_length When a User selects option 1 Play Messages and then 78 continuous play or 76 continuous delete this parameter defines the total number of minutes to play or delete Usually defines the length of one side of a tape that might be used for recording a set of messages in a User ID Possible valu...

Page 64: ... digits provided the caller does not press Possible values 10 99 units of 100 ms Default 12 1 2 seconds tmo_dtmf_ login Amount of time Stratagy waits to determine that the caller has finished entering DTMF digits provided that the caller does not press when entering the User ID and security code during the log in process Recommended value 10 99 units of 100 ms Default 20 2 seconds tmo_hold Number ...

Page 65: ...Default 20 2 seconds tmo_resume Number of seconds Stratagy pauses the current message when the user is listening to one of his her messages If this period elapses and the user does not tell Stratagy to resume Stratagy automatically continues to play messages Possible values 0 255 seconds Default 30 seconds tmo_serial Maximum number of seconds Stratagy waits for a response when communicating with p...

Page 66: ...l feature not enabled On some switches setting this value to false avoids false answer detects Possible values true false Default true user_log Whether the system makes an entry in the log file specified whenever a User ID is accessed via DTMF The log entry consists of the date time and User ID This is useful for creating a data file which can later be analysed for call distributions and accesses ...

Page 67: ...o 1 to connect serial port 1 Stratagy to COM1 Possible values 0 not connected 1 COM1 2 COM2 3 COM3 4 COM4 Default 1 Note COM 3 4 are not supported by Stratagy DK serial_port2 In order for Stratagy to communicate with peripheral devices connected to COM RS232 ports it needs to know which ports are connected There is a mapping from the port that Stratagy knows to the physical port on the computer Th...

Page 68: ... port Stratagy uses for SMDI integration Possible values 0 disables SMDI integration 1 2 3 4 port number Default 0 smdi_pretime out Maximum number of seconds that an SMDI packet can PRECEDE the forwarded call Possible values 5 50 seconds Default 50 smdi_type Protocol Stratagy uses when using RS 232 data integration outband integration smdi standard SMDI integration s75 System 75 integration Possib...

Page 69: ... User ID beginning with 1 When changing this value make certain that it is still possible to log in and send messages to all existing User ID mailboxes that begin with this digit For example if there are five digit User ID mailboxes that begin with this digit then you should not set the value of this parameter less than five Check all User ID mailboxes including users guests and reserved 411 990 e...

Page 70: ... five Check all User ID mailboxes including users guests and reserved 411 990 etc Possible values 1 8 Default 8 fixed_len5 Maximum number of digits Stratagy expects when a caller dials a User ID beginning with 5 When changing this value make certain that it is still possible to log in and send messages to all existing User ID mailboxes that begin with this digit For example if there are five digit...

Page 71: ...t it is still possible to log in and send messages to all existing User ID mailboxes that begin with this digit For example if there are five digit User ID mailboxes that begin with this digit then you should not set the value of this parameter less than five Check all User ID mailboxes including users guests and reserved 411 990 etc Possible values 1 8 Default 8 fixed_len9 Maximum number of digit...

Page 72: ...Configuring Stratagy System Parameters 2 22 Stratagy DK I P R2 November 1998 Refer to the Stratagy Library CD Rom for more details H ...

Page 73: ...System Parameters Configuring Stratagy Stratagy DK I P R2 November 1998 2 23 Refer to the Stratagy Library CD Rom for more details H ...

Page 74: ...Configuring Stratagy System Parameters 2 24 Stratagy DK I P R2 November 1998 Refer to the Stratagy Library CD Rom for more details H ...

Page 75: ...s and to monitor system wide functions System Distribution Lists System lists are available as a special attribute of the System Administrator Main Menu and are an excellent means of distributing interoffice memos to a large group of people in a timely manner The lists also eliminate the need of every user creating a similar personal list You can create up to seven system wide lists Examples of su...

Page 76: ...ist Each system distribution list 1 7 in User ID 999 is available to all users and may be accessed when a user sends or forwards a message to a list To send a system list message 1 Access Stratagy from your telephone by pressing your User ID number 2 Enter your security code 3 Press 2 to select Send Messages from the Main Menu 4 Press 02 to select a system list destination 1 7 5 Record your messag...

Page 77: ...r company or its products and services To make a recording you can use the telephone handset We recommend that you prepare a professional recording 4 Manage User IDs Manage User IDs enables you to perform special User ID functions 1 Lock User ID prohibits the user access to the mailbox 2 Unlock User ID unlocks a locked User ID 3 Reset User ID clears the User ID specified Resets the Info Status fie...

Page 78: ...usy Cancels function and returns to previous menu 6 Set Date and Time To set the date or time press 1 Sets the date Enter the date in the following format DD MM YY DD day MM month YY year and press You are asked to confirm 1 Confirms entry 2 Erases entry and enables you to re enter the date 9 Cancels function and returns you to the previous menu 2 Sets the time Enter the date in the following form...

Page 79: ...view System Status Return to Main Menu Set the Date Set the Time Cancels function returns to previous menu Send Messages Manage Mailbox System Administration Exit User Mode Hang Up Main Menu Enter User ID press Confirms entry Cancels function returns to previous menu Enter extension press Confirms entry assigns supervised transfer returns to previous menu Erases entry and prompts for re entry Mark...

Page 80: ...System Administrator User ID System Administration Menu 3 6 Stratagy DK I P R2 November 1998 Refer to the Stratagy Library CD Rom for more details H ...

Page 81: ...y DK 1 22 connect_tone parameter 2 4 console_id parameter 2 4 copy files 1 22 D databits1 2 parameter 2 16 date and time see system date and time daylight time 1 22 daylight_saving_time parameter 2 5 db_locking parameter 2 5 defaults box parameter 2 5 delete system announcement 3 3 user ID 3 3 dir_play_uid parameter 2 6 diskwarn parameter 2 6 distribution list system 3 1 dss_active parameter 2 6 d...

Page 82: ...28 P parameter n_ochan 2 11 parameters 2 1 active_hold 2 1 admin_port 2 1 adpcm_hq 2 1 adpcm_nq 2 2 adpcm_pq 2 2 auto_report 2 2 auto_report_time 2 2 baud1 2 2 16 begin_rec_prompt 2 2 box_grt 2 18 box_idx 2 3 box_snd 2 3 cancel_busy_hold 2 3 clock_sync 2 3 cmt_maxlen 2 4 connect_tone 2 4 console_slot_id 2 4 databits1 2 2 16 daylight_saving_time 2 5 db_locking 2 5 defaults_box 2 5 dir_play_uid 2 6 ...

Page 83: ...parameter 2 12 per port definitions parameters 2 18 play_skip parameter 2 12 please_hold parameter 2 12 ports parameters 2 16 per port definitions 2 18 prompt_file parameter 2 12 purge parameter 2 12 Q quit function 1 21 R record busy hold music 3 3 system announcement 3 3 remote access manual dialing mode 1 20 reset user ID 3 3 S security_max_length parameter 2 13 security_min_length parameter 2 ...

Page 84: ...2 14 tmo_dtmf parameter 2 14 tmo_dtmf_login parameter 2 14 tmo_hold parameter 2 14 tmo_idle parameter 2 15 tmo_menu parameter 2 15 tmo_pickup parameter 2 15 tmo_resume parameter 2 15 tmo_serial parameter 2 15 tmo_silence parameter 2 15 tmo_sound parameter 2 15 tokens defined KM internal modem 1 4 1 29 KS system shutdown 1 4 1 30 KT forwards calls 1 4 1 29 trace copying trace files 1 39 trace out e...

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