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Toshiba Magnia 550D User Manual Download Page 216

If Something Goes Wrong

Troubleshooting

  216

❖

If the software runs from the hard disk drive, check that the software is properly 
installed. Are all the required procedures implemented and all the necessary files 
present?

❖

Is the correct device controller installed?

❖

Is the software correctly set up?

❖

Is the software being used correctly?

If you are unable to resolve the problem, contact the software manufacturer technical 
support.

Common problems

This section lists some common problems and their solutions. If you are unable to 
resolve the problem, contact your authorized service representative.

Power indicator does not light

❖

Is the server plugged into a live 115/230V AC outlet?

❖

Does the AC outlet work properly? To check, plug in another appliance, such as a 
lamp.

Is the server operating normally? If so, the Power light circuit is defective.

Screen is blank

❖

Is the video signal cable connected correctly?

❖

Is the monitor connected to a working AC outlet? Is the monitor turned on?

❖

Is the keyboard locked? Try rebooting the system to unlock the keyboard.

❖

Are the brightness and contrast of the monitor adjusted correctly?

❖

Are the display settings (resolution and synchronous frequency) correct?

❖

Is the system in a suspended mode of operation?

Characters displayed on the screen are distorted or abnormal

❖

Are the brightness and contrast of the monitor adjusted correctly?

Refer to the monitor user’s manual.

❖

Are the video signal cable and the monitor power cable connected correctly?

❖

Are the display settings (resolution and synchronous frequency) correct?

FDD indicator does not light

❖

Are the floppy disk drive cables securely connected?

❖

Are the settings for the floppy disk drive correct?

Summary of Contents for Magnia 550D

Page 1: ......

Page 2: ...ad the latest drivers view detailed installation instructions and access the latest server information InTouch Center Calling within the United States 800 457 7777 Calling from outside the United States 949 859 4273 For troubleshooting information see If Something Goes Wrong on page 213 SV139 0202M1 TOSHIBA ...

Page 3: ... cables must be used between the external devices and the computer s parallel port PS 2 keyboard port PS 2 mouse port USB port and monitor port Changes or modifications made to this equipment not expressly approved by Toshiba or parties authorized by Toshiba could void the user s authority to operate the equipment TOSHIBA EU Declaration of Conformity EU Übereinstimmungserklärung Déclaration de con...

Page 4: ... CEE et de la directive EMC 89 336 CEE Información complementaria El Producto cumple los requisitos de baja tensión de la Directiva 73 23 CEE y la Directiva EMC 89 336 CEE Ulteriori informazioni Il prodotto é conforme ai requisiti della direttiva sulla bassa tensione 73 23 EG e la direttiva EMC 89 336 EG Ytteligare information Produkten uppfyller kraven enligt lägspänningsdirektiver 73 23 EEC och ...

Page 5: ...eam do not try to open the enclosure Use of controls or adjustments or performance of procedures other than those specified in the owner s manual may result in hazardous radiation exposure DANGER Power supply poses hazards of electrical shock injury to persons and damage to equipment It should be removed and replaced only by trained CAUTION When you open the panel to work inside the server observe...

Page 6: ...OVIDE NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN IN NO EVENT SHALL...

Page 7: ...mouse 25 Care of the keyboard 26 Keyboard comfort 26 Developing good work habits 26 Arranging your work area 27 Seating and posture 27 Using your arms and wrists 28 Chapter 2 Connecting Components 29 Installing optional devices 29 Before you start 29 Maintenance overview 31 Removing and replacing the server panels 33 Removing the front door panel 33 Replacing the front door panel 34 Removing the s...

Page 8: ... SCSI devices 57 Expansion cards 58 IRQ setup 58 Installing expansion cards 59 Removing expansion cards 60 Connecting peripherals 60 Connecting the power cable 61 Turning on the server 62 Turning off the server 62 System startup 63 Starting up from the floppy disk drive 63 Starting from the HDD must have an operating system installed 63 Starting from a bootable CD ROM 63 Chapter 3 System Configura...

Page 9: ... NT 4 0 Quick Installation 120 Windows 2000 Manual Installation using SST 132 Windows NT 4 0 Manual Installation using SST 134 Windows 2000 Windows NT 4 0 Manual Installation without SST 138 Post Installation Windows 2000 139 Post Installation Windows NT 4 0 140 NetWare Installation 141 NetWare 5 1 Post Installation Procedure 144 Additional Software Manual Installations 144 HarnessEye web 144 Tosh...

Page 10: ...alling Harness Eye web 156 Installing HarnessEye web 159 Removing HarnessEye web 164 Using HarnessEye web 165 Initial Screen 165 Management Proxy Main screen 166 Agent List screen 167 Error Log 168 Agent tab 169 Hardware Profile screen 171 Software Profile 172 Sensor Status 173 IDE RAID Status 174 SCSI RAID Status screen 176 S E L System Event Log 178 Automatic Server Restart screen 183 Remote Pow...

Page 11: ... Starting the Function 205 Using the Function 205 Local Configuration Tool 208 Starting the tool 208 Using the tool 208 Remote Management 210 Connection from the Guest 212 Verifying Connection on the Guest Side 212 Verifying Connection on the Host Side 212 Chapter 7 If Something Goes Wrong 213 Troubleshooting 213 Before calling for service 214 Error check 214 Initial startup 215 Application softwa...

Page 12: ...12 Appendix A Specifications 218 Appendix B Interfaces 224 Appendix C Battery Replacement 230 Appendix D Device Logs 232 Appendix E CMOS Setup 236 ...

Page 13: ...ave two slots occupied by a LAN card and a SCSI card 4X AGP bus slot Occupied by a video card Four 5 25 inch device bays One bay occupied by a CD ROM drive Three 3 5 inch device bays One bay occupied by a Floppy disk drive Easy to install memory modules and expansion cards About this guide This user s guide introduces the Toshiba Magnia 550D s features and explains how to set up configure and main...

Page 14: ...ighlight other helpful or educational information DANGER This icon indicates the existence of a hazard that could result in death or serious bodily injury if the safety instruction is not observed CAUTION This icon indicates the existence of a hazard that could result in damage to equipment or property if the safety instruction is not observed WARNING This icon indicates the existence of a hazard ...

Page 15: ...disc for a complete list of the documentation provided to support your server Service options Toshiba offers a full line of service options built around its warranty programs See the warranty material included with the server for registration information Maintenance contracts Periodic maintenance and inspection is essential to keep the server fully operational and assure its safe use Toshiba recom...

Page 16: ...y your Toshiba representative immediately Environmental considerations Place the server on a level surface in a clean dust free and well ventilated area free from Direct sunlight Vibration Liquids and corrosive chemicals Equipment that generates a strong electromagnetic field such as large motors or speaker phones Rapid changes in temperature or humidity and sources of temperature change such as a...

Page 17: ...ne to two hours before operating the server Allow sufficient space around the server and other equipment to allow for installation and maintenance Minimum installation clearances CAUTION Condensation can corrode server components and short circuit its electrical circuits if the unit is on Avoid exposing the server to condensation during use and storage HINT To inspect the server for moisture remov...

Page 18: ... audio output volume of the CD ROM drive Eject hole Provides access to a manual eject button allowing you to manually release the disc tray if it does not open when you press the Stop Eject button To open the disc tray manually turn off the server and insert a slender object such as a straightened paper clip into the pinhole Status light Illuminates when the CD ROM drive is in use System status Fl...

Page 19: ...e strokes from the center of the disc outward Never wipe in a circular motion Floppy disk drive FDD The drive reads 3 5 inch diskettes 1 44 MB 720 KB In use light Illuminates while the diskette is being accessed Eject button Releases the diskette from the drive CAUTION To avoid damaging the CD ROM drive never manually open the disc tray while the server is on Never insert a pencil lead plastic sti...

Page 20: ...rce of heat Never place heavy objects on diskettes Store diskettes under the following ambient conditions Temperature 32 F to 127 F 0 C to 53 C Humidity 8 to 90 RH System indicator lights Each system light provides information on the state of the server Type of light State of light State of server Power Off Not running Green Running normally Disk Off Disk not running Flashing green Disk running TE...

Page 21: ...on the server on page 62 Feet For better stabilization four feet are installed on the bottom of the server To stabilize the server rotate the four feet out to their extended position Type of button Usage Power Press to turn the server on or off Reset Press to restart the server Use a slender object to press the button Power button Reset button ...

Page 22: ... ports to connect USB Universal Serial Bus devices if supported by your operating system Monitor port Use this port to connect the monitor Ethernet port This port allows you to connect to a 100BASE TX or 10BASE T Ethernet LAN optional on some models The Duplex light indicates the Duplex status CAUTION To ensure proper ventilation and avoid overheating keep the area around the cooling fans clear On...

Page 23: ...ports built in SCSI devices Memory slots The server has four memory slots that support 64 MB 128 MB 256 MB and 512 MB modules See Memory modules on page 43 for more information On Communication at 100 Mbps Off Communication at 10 Mbps On Power is being supplied to the card and a good connection exists between the card and the device it is connected to Off Power is not being supplied Flashing Data ...

Page 24: ...n the disk activity indicators When the server is turned off the hard disk drive head automatically retracts and continues spinning Wait 30 seconds for the drive head to stop spinning before removing the hard disk drive CAUTION Installing or replacing the HDD requires special skills and knowledge Toshiba recommends that instead of replacing the hard disk drive yourself you contact an authorized se...

Page 25: ...he server to shock or vibration Care of the mouse If the mouse is used for a long period of time dust may adhere to the ball making the mouse pointer action sluggish or erratic Clean the mouse periodically 1 Turn off the server 2 Rotate the cover on the bottom of the mouse in the direction of the arrow counterclockwise remove the cover then remove the ball 3 Using a dry cloth remove any foreign ma...

Page 26: ... into your working day Finding ways to break up the routine can reduce stress and improve your efficiency Take recovery pauses from typing Take short breaks to change position stretch your muscles and rest your eyes A two or three minute break every half hour is more effective than one long break after several hours Stretch spontaneously throughout the day to reduce tension Avoid performing repeti...

Page 27: ... so that the paper is at the same height as the screen Position the monitor so that sunlight or bright indoor lighting does not reflect off the screen Use tinted windows or shades to reduce glare Avoid placing the monitor in front of a bright light that could shine directly in your eyes If possible use soft indirect lighting in your computer work area Seating and posture Correct posture and comput...

Page 28: ... while typing If necessary adjust the keyboard and chair height to keep wrists straight Avoid resting on your wrists while typing Use a light touch on the keys and mouse Avoid bending arching or twisting your wrists Keep them in a relaxed neutral position while typing Exercise your hands wrists and arms several times during the day to improve circulation Regular attention to your work habits can m...

Page 29: ...g removing optional devices or if the job seems difficult consult your authorized service provider Toshiba assumes no liability for damages if you install and or remove optional devices yourself DANGER Never handle any electrical component that is not described in this manual Some parts carry high voltages and are dangerous To avoid electrical shock shut down the server and disconnect the power ca...

Page 30: ...n the order written Before disconnecting any cables check their positions to make sure you reconnect them correctly Check cable connectors for broken or bent pins If a cable connector has screws tighten the screws finger tight when securing the cable If a failure occurs consult your authorized service provider WARNING To avoid electrical shock never operate the server with the side panel removed C...

Page 31: ...red system checks Some optional devices require you to reconfigure the server s software and or change jumper and or DIP switch settings before the device can be used In addition to the instructions in this chapter refer to the manufacturer s user manuals for the devices you are installing removing WARNING Never disassemble the server more than described in this manual Failure to observe this prec...

Page 32: ...the same type of screws when installing devices Type Usage Screw A SAE Installing HDDs on the drive carrier Installing SCSI HDDs and adapter plate in the 5 25 inch device bay Installing expansion cards Screw B metric Installing units except HDDs MO or DAT on the drive carrier or the rails Screw C SAE Installing HDDs or SCSI devices in the 5 25 inch device bay Installing the drive carrier on the se...

Page 33: ...f removal Removing the front door panel To remove the front door panel proceed as follows 1 Shut down and turn off the server if it is in operation For procedures refer to Turning off the server on page 62 2 Unplug the power cable from the AC outlet 3 Unlock the key lock 4 Pull down the latch of the lower front door panel and pull it toward you The lower front door panel detaches Removing the fron...

Page 34: ...ont door panel by fitting the hooks located at the upper and middle parts of the door panel in to the mounting holes on the server Attaching the front door panel 2 To attach the lower part of the door fit the latch at the lower part of the door panel in to the corresponding hole in the server 3 Plug the power cable in to an AC outlet NOTE When releasing the plastic hooks be careful not to break th...

Page 35: ...operation For procedures refer Turning off the server on page 62 2 Unplug the power cable from the AC outlet 3 Release the key lock and remove the front door panel 4 Remove the screw securing the left side panel Removing the screws 5 Remove the left side panel by sliding it toward the front of the server about 2 inches tilting out the top and lifting it away Detaching the side panel ...

Page 36: ...de panel toward the rear of the server until it is locked Check whether the hooks at the upper and lower parts of the side panel fit in their corresponding holes in the server chassis then secure the panel to the server chassis with a screw Attaching the side panel 2 Attach the front door panel 3 Plug the power cable in to an AC outlet ...

Page 37: ...CPU server configurations must operate at the same clock speed frequency and have the same cache size WARNING Installing a CPU module with the power on could result in electrical shock and damage the CPU and or the server To avoid burn injuries never install a CPU module immediately after turning off the server Wait until the heat around the CPU socket dissipates CAUTION CPU modules can be serious...

Page 38: ...of the additional CPU module with the holes in the CPU socket and gently press the CPU module into the socket Inserting the CPU module 5 Press the lock lever down until it locks into the CPU socket Press down the lock lever WARNING Do not touch the raised center of the CPU ...

Page 39: ...the bottom of the heat sink functions as a guide in placing the heat sink onto the CPU 7 While preventing the heat sink from sliding around on top of the CPU attach the clip with the latch to the right side of the CPU socket Installing the heat sink 8 Connect the fan cable attached to the secondary CPU module to the CPU2 fan connector J15 on the system board NOTE Toshiba does not recommend reusing...

Page 40: ...nels on page 33 11 Plug in the power cable then press the Power button to turn on the server 12 Reinstall the operating system if necessary NOTE The JP25 and SW1 should not be changed from the default settings as shown below CPU Speed 1 2 3 4 1 13GHz On Off On On 1 26GHz Off On On On 1 4GHz ON On Off On HINT When the server detects both CPU modules correctly one line of CPU information appears on ...

Page 41: ...tions must operate at the same clock speed frequency and have the same cache size WARNING Installing a CPU module with the power on could result in electrical shock and damage the CPU and or server To avoid burn injuries never install a CPU module immediately after turning off the server Wait until the heat around the CPU socket dissipates CAUTION CPU modules can be seriously damaged by static ele...

Page 42: ...ondary CPU module on page 37 7 Reinstall the front and side panels For instructions see Removing and replacing the server panels on page 33 8 Plug in the power cable then press the Power button to turn on the server 9 Follow the on screen messages to confirm that the server recognizes the installed CPU module HINT When the server detects both CPU modules correctly one line of CPU information appea...

Page 43: ...city Remarks Slot 1 Slot 2 Slot 3 Slot 4 512 512 512 512 2048 256 512 512 512 1792 128 512 512 512 1664 256 256 512 512 1536 512 512 512 1536 256 256 256 512 1280 128 128 512 512 1280 256 512 512 1280 128 512 512 1152 256 256 256 256 1024 256 256 512 1024 512 512 1024 128 128 128 512 896 128 256 256 256 896 128 128 256 256 768 128 128 512 768 256 256 256 768 256 512 768 128 128 128 256 640 128 256...

Page 44: ...he heat around the memory modules to dissipate TECHNICAL NOTE Memory modules can be seriously damaged by static electricity Wear a wrist or heel ground cable to discharge static electricity carried on your body If such equipment is not available touch a grounded metal object to discharge static electricity before working on sensitive electronic components Slot 1 Slot 4 Slot 2 Slot 3 ...

Page 45: ...e memory module with the notches in the connector then carefully press down on the module until the latches on the connector lock the memory module into place Inserting the memory module 3 Reinstall the front and side panels For instructions see Removing and replacing the server panels on page 33 CAUTION Installing a memory module the wrong way could damage the memory module and or the memory slot...

Page 46: ...panels on page 33 2 Rotate the levers securing the memory module away from the module then lift the memory module from the connector Removing a memory module 3 Reinstall the front and side panels For instructions see Removing and replacing the server panels on page 33 HINT Handle the module with care The memory module may pop out when you open the latches ...

Page 47: ...e on the server s system board The first hard disk drive is the assigned primary or master and the second drive is the secondary or slave In the Toshiba Magnia 550D the primary hard disk drive is connected as the master drive the primary IDE interface and the CD ROM drive is connected as the master drive on the secondary IDE interface IDE interface locations on the system board CAUTION Take care w...

Page 48: ...signal cables from the back of the hard disk and floppy disk drives 3 Remove the two screws securing the drive carrier 4 Press the latches on the sides of the drive carrier then slide the carrier out of the server chassis Removing the drive carrier 5 Remove the 3 5 inch shield cover from the drive carrier and store it for possible reuse Removing the drive shield Primary IDE interface Secondary IDE...

Page 49: ...oosened in step 6 9 Insert the drive carrier so that the rails on the upper side of the carrier latch to the ones in the server Push the drive carrier in until you hear a click indicating that carrier is locked in place Secure it with the two screws removed in step 3 Inserting the drive carrier into the server 10 Reconnect the power and signal cables to the hard disk and floppy disk drives 11 Rein...

Page 50: ...Connect the power and signal cables to the floppy disk drive and any remaining hard disk drive 9 Reinstall the front and side panels For instructions see Removing and replacing the server panels on page 33 Using System Setup after installing an IDE HDD To add a hard disk drive when the manufacturer s installation software is not available perform the following to configure the system to recognize ...

Page 51: ...Ds SCSI configuration When installing SCSI HDDs start at the bottom of the 3 5 inch device bay and work up to the top of the 5 25 inch device bay SCSI HDD installation order Jumper settings for SCSI HDDs To connect a hard disk drive to the SCSI chain you must set the jumper for each drive according to its position in the chain Jumper block locations and settings CAUTION Take care when handling har...

Page 52: ... Pins 5 6 Pins 3 4 Pins 1 2 0 Open Open Open Open 1 Open Open Open Short 2 Open Open Short Open 3 Open Open Short Short 4 Open Short Open Open 5 Open Short Open Short 6 Open Short Short Open 7 Open Short Short Short 8 Short Open Open Open 9 Short Open Open Short 10 Short Open Short Open 11 Short Open Short Short 12 Short Short Open Open 13 Short Short Open Short 14 Short Short Short Open 15 Short ...

Page 53: ...ove the front and side panels For instructions see Removing and replacing the server panels on page 33 2 Set the SCSI ID for the hard disk drive For instructions see Jumper settings for SCSI HDDs on page 51 3 Attach the adapter plate for the 5 25 inch device bay to the hard disk with the four screws on the back side Use Screw A supplied with the server Attaching the adapter plate view from bottom ...

Page 54: ...ng the shield 6 Insert the SCSI HDD into the slot and secure it with two screws Inserting the SCSI hard disk drive 7 Connect the power and SCSI cable to the SCSI HDD 8 Connect the SCSI cable to the SCSI adapter Connecting the SCSI cables 9 Reinstall the side panel and bezel For instructions see Removing and replacing the server panels on page 33 SCSI cable ...

Page 55: ...cing the server panels on page 33 RAID configuration When using a RAID configuration in the Toshiba Magnia 550D server follow the procedures shown in SCSI configuration on page 51 Installing the RAID card To install a RAID card see Installing expansion cards on page 59 Setting up the RAID card Refer to the user s guide that came with the RAID card Adding SCSI I O devices Installing SCSI devices on...

Page 56: ...tall up to three 5 25 inch internal SCSI devices in the 5 25 inch device bays 1 Remove the front and side panels For instructions see Removing and replacing the server panels on page 33 2 Set the SCSI ID of the SCSI device 3 Position the rails on the SCSI device and secure them with four screws Use Screw B designated in the table Toshiba supplied hardware items on page 32 Installing the rails for ...

Page 57: ...evice 1 Remove the front and side panel For instructions see Removing and replacing the server panels on page 33 2 Remove the two screws securing SCSI device with metal fittings and partially extract the SCSI device 3 Disconnect the power cable and the signal cable from the device 4 Remove the SCSI device 5 Install the shield cover and secure it with screws 6 Install a blank panel in the empty slo...

Page 58: ...charge static electricity carried on your body If such equipment is not available touch a grounded metal object to discharge static electricity before working on sensitive electronic components Once you remove a device from its antistatic package if necessary place the antistatic package and the device on a flat grounded surface Store the antistatic package To prevent static build up never drag th...

Page 59: ... Save the cover for future use Removing an expansion slot cover 3 Align the contacts on the edge of the expansion card with the expansion slot connector on the system board then press down on the card to secure it in the connector Using Screw A shown in the table of Toshiba supplied hardware items on page 32 secure the expansion card in the slot Installing an expansion card 4 Reinstall the front a...

Page 60: ...ecting a keyboard a mouse a monitor a printer or other peripheral devices Connect peripherals before the turning on the server To connect peripherals 1 Turn off the server and any connected peripheral devices 2 Unplug all power from the server and any connected peripheral devices WARNING Use genuine Toshiba peripherals or recommended equivalents and refer to the manuals supplied with them Some per...

Page 61: ...your location before turning on the server WARNING Use the power cable provided with your server and plug it into a grounded AC outlet Failure to use a grounded AC outlet or set the voltage switch to the proper voltage can cause a fire or electric shock When plugging or unplugging the power cable hold it securely by the connector Otherwise you risk damaging the cable which can result in a fire haz...

Page 62: ...UP allowing you to enter the setup routine When you press Del the setup function starts Otherwise the boot sequence continues If an error is detected during the POST a beep code sounds or a message is displayed Refer to Error check on page 214 for more information Turning off the server Always follow the proper shutdown procedure for your operating system before turning off the server If you fail ...

Page 63: ...bootable CD ROM 1 Make sure the floppy disk drive is empty 2 Press the Power button to turn on the server 3 Press the Stop Eject button on the CD ROM drive and insert a bootable startup CD If the startup CD is not recognized simultaneously press the Ctrl Alt and Del keys to restart the server and check the server s boot order in the BIOS setup program in the BIOS FEATURES SETUP menu TECHNICAL NOTE...

Page 64: ...rver The configuration data created by Setup is stored in CMOS memory which is powered by an internal battery The configuration data is retained by the internal battery However if the internal battery discharges or is replaced Setup will revert to the system s default values To ensure your ability to restore your system s configuration copy the data and store it in a safe place NOTE Failure to pro...

Page 65: ...PCI Personal Computer Interface resources Check System Health OK CPU ID XXXX Patch ID XXXX Pentium III XX XXXX MHz Checking NVRAM XXXXXX kB OK Hit DEL if you want to run SETUP C American Megatrends Inc XX XXXX XXXXXX XXXXXXXX XXXXXX XXXXXXXX XXXXXXXX X Released xx xx xxxx AMI BIOS C 1999 American Megatrends Inc American Megatrends XXXXX XXX AMIBIOS SIMPLE SETUP UTILITY VERSION X XX C 1999 American...

Page 66: ...her level password of the two passwords normally used on the system On most systems when the supervisor password has been set it must be entered in order to access the BIOS setup program or to change the user password USER PASSWORD Sets the user password The user password is the lower level password of the two passwords normally used on the system The user password allows the system to be booted b...

Page 67: ... Right arrow Move to the item to the right PgUp or Increase a value PgDn or Decrease a value Shift F2 Change the colors of the setup display F5 Restore the previous value from CMOS only for submenu pages F6 Resets all options in a submenu to their default value To do so you may need to reset the Magnia 550D default settings in this and other submenus as well For more information refer to the recom...

Page 68: ...pe you will be asked to supply information about the drive Enter the information directly from the keyboard and press Enter Such information should be provided in the documentation from your hard disk vendor HINT The settings shown are the recommended values TECHNICAL NOTE The information you enter must match the drive s specification A hard disk will not work properly if you enter inaccurate info...

Page 69: ...omp LANDZONE Landing zone SECTORS Number of sectors None No floppy disk drive installed 360K 5 25 in 5 25 inch PC type standard drive 360 KB capacity 1 2M 5 25 in 5 25 inch AT type high density drive 1 2 MB capacity 3 5 inch when 3 Mode is enabled 720K 3 5 in 3 5 inch double sided drive 720 KB capacity 1 44M 3 5 in default 3 5 inch double sided drive 1 44 MB capacity 2 88M 3 5 in 3 5 inch double s...

Page 70: ...ROM SCSI Boots up the system from a SCSI device NETWORK Boots up the system over the network IDE 0 IDE 3 Boots up the system from the IDE 0 IDE 1 IDE 2 or IDE 3 device Disabled Invalid HINT The settings shown are the recommended values AMIBIOS SETUP BIOS FEATURES CMOS SETUP C 1999 American Megatrends Inc All Rights Reserved 1st Boot Device Floppy 2nd Boot Device CDROM 3rd Boot Device IDE 0 S M A R...

Page 71: ...ion active or inactive BIOS Write Protect Specifies whether the BIOS should be write protected Enabled default Enables S M A R T analysis and reporting Disabled Disables S M A R T analysis and reporting On default Keypad is number keys Off Keypad is arrow keys Enabled default The BIOS locates the floppy drive Disabled The BIOS does not locate the floppy drive Always default System will not start w...

Page 72: ...bled SPD not used to control SDRAM timing 3 For 67 83 MHz SDRAM DIMM module 2 For 100 MHz SDRAM DIMM module Auto default CAS latency time will be set automatically if you have SPD on SDRAM Auto default CPU DRAM speed is automatically set AMIBIOS SETUP CHIPSET FEATURE CMOS SETUP C 1999 American Megatrends Inc All Rights Reserved DRAM Timing Top Performance Disabled SDRAM Timing by SPD Enabled SDRAM...

Page 73: ... 64 MB is the default USB Controller Select the USB Port 0 1 option USB Legacy Support Select Disabled 100 100 System bus 100 MHz DRAM 100 MHz 100 133 System bus 100 MHz DRAM 133 MHz 133 100 System bus 133 MHz DRAM 100 MHz 133 133 System bus 133 MHz DRAM 133MHz Enabled default Enables CPU to PCI Concurrency and Master function Disabled Disables CPU to PCI Concurrency and Master function Non ECC Fo...

Page 74: ...ndby mode Suspend Powers down the hard disk when placed in Suspend mode Disabled Disables the hard disk power down function AMIBIOS SETUP POWER MANAGEMENT SETUP C 1999 American Megatrends Inc All Rights Reserved USB Wakeup From S4 S5 Disabled Video Power Down Mode Stand By Hard Disk Power Down Mode Stand By Suspend Time Out Minute Disabled Display Activity Ignore IRQ3 Monitor IRQ4 Monitor IRQ5 Ign...

Page 75: ...IRQ11 Ignore IRQ13 Ignore IRQ14 Monitor IRQ15 Ignore Soft off by PWR BTTN Determines whether the Power button switches the server off immediately or after a 4 second delay Disable default Disables Suspend Mode 1 min to 1 hour Sets the period of inactivity which causes the server to enter Suspend Mode Ignore default Switches to a power saving mode when the monitor is turned on Monitor Does not swit...

Page 76: ...larm Power On Specifies the date and time when the server is automatically started Memory Restarts the system based on the previous setting Soft Off or Full On Soft Off default Restarts the system when the power button is pressed Full On Restarts the system when the power is turned on Disable default Disables this function Enabled default Enables the PME Event Wake Up function Disabled Disables th...

Page 77: ...used by a PnP device PCI AGP Specifies the VGA card in the AGP slot for startup PCI Specifies the VGA card in a PCI slot for startup AMIBIOS SETUP PNP PCI CONFIGURATION SETUP C 1999 American Megatrends Inc All Rights Reserved Plug and Play Aware O S No Reset Configuration Data No VGA Boot From AGP PCI VGA Palette Snoop Disabled DMA Channel 0 PnP DMA Channel 1 PnP DMA Channel 3 PnP DMA Channel 5 Pn...

Page 78: ...efaults F7 key Resets all BIOS setup options to their default values To do so you need to reset the Magnia 550D default settings in the submenu as well See How to return to the Toshiba defaults on page 82 Sample Integrated Peripherals Enabled Enables this function Disabled default Disables this function Legacy ISA The resource is used by legacy ISA devices PCI ISA PnP The resource is used by PCI P...

Page 79: ...tically set up the Serial port 1 address 3F8 IRQ4 default Enables the onboard Serial port 1 with address 3F8 2F8 IRQ3 Enables the onboard Serial port 1with address 2F8 3E8 IRQ4 Enables the onboard Serial port 1with address 3E8 2E8 IRQ3 Enables the onboard Serial port 1with address 2E8 Disable Disables the onboard Serial port 1 Auto BIOS will automatically set up the Serial port 2 address 3F8 IRQ4 ...

Page 80: ... by default JP20 Auto default Automatically sets the parallel port address 278 IRQ5 Enables the onboard LPT port with address 278 IRQ5 Disable Disables the onboard LPT port 3BC IRQ7 Enables the onboard LPT port with address 3BC IRQ7 Normal Uses the parallel port as a Standard Printer Port EPP Uses the parallel port as an Enhanced Parallel Port ECP default Uses the parallel port as an Extended Capa...

Page 81: ...Displays CPU voltage Supervisor password When you select this function the password dialog appears Type the supervisor password do not exceed eight characters then press Enter When prompted to confirm the password enter the supervisor password again HINT The settings shown are the recommended values 65 203 Enables automatic shutdown at the specified CPU temperature Disabled default Disables this f...

Page 82: ...ration and exits Setup Entering N ignores any changes made and exits Setup EXIT WITHOUT SAVING This item closes Setup without saving the changes Entering Y ignores any changes made and exits Setup How to return to the Toshiba defaults To reset all setup options to their default values follow these steps 1 Select Load Setup Defaults from the Setup menu 2 Using Standard CMOS Setup in the Setup menu ...

Page 83: ...tem Configuration Setup How to return to the Toshiba defaults 83 5 If Windows 2000 Server is installed change the following setting using PNP PCI Configuration in the Setup menu Plug and Play Aware O S Yes ...

Page 84: ...s 95 98 or Windows 2000 operating system 2 At the DOS prompt change the drive letter to that of the CD ROM and press Enter 3 Access the FIMG folder on the CD ROM for example D FMIG and press Enter 4 Insert a formatted diskette in the diskette drive At the diskette drive prompt type fdimg w hwdiags img a 5 Press Enter 6 When the process is complete remove the diskette Create an identification label...

Page 85: ...is option is used to test hardware 02 RUNNING TEST This option automatically executes the Diagnostics tests in a user defined sequence 03 LOG UTILITIES This option displays error information 04 SYSTEM CONFIGURATION This option displays the system configuration 99 EXIT This option terminates the Hardware Diagnostics Program The server reboots and the CD Menu displays NOTE Use the up down right and ...

Page 86: ... test to test 5 On any sub menu select one of the sub tests and press Enter When a test is selected the TEST PARAMETER screen displays This screen may also vary depending on the test chosen Refer to the following sections for test details TEST PARAMETER Screen for 01 DIAGNOSTIC TEST 1 Select one of the following using the arrow keys 01 MEMORY TEST 02 KEYBOARD TEST 03 DISPLAY TEST 04 FLOPPY DISK TE...

Page 87: ...hen an error is detected 2 Press Enter Running Test 02 RUNNING TEST Execute multiple tests chosen from the Diagnostic Test list 1 Using the arrow keys highlight 02 RUNNING TEST on the Hardware Diagnostics Program Main Menu 2 Press Enter The Running Test Menu displays Select one of the above items using the arrow keys The functions of each are as follows 01 Go to Test Select this option to start th...

Page 88: ...hen a test is selected the TEST PARAMETER Screen displays TEST ITEM EDIT Parameters Select this option to see the items currently in RUNNING TEST and to add or delete individual tests 1 Highlight using the arrow keys 02 Test ITEM EDIT NOTE To check the error log select 03 LOG UTILITIES from the Hardware Diagnostics Program Main Menu For more details on the error log display refer to Key Operations...

Page 89: ...subtests Test Item Subtest Item 01 MEMORY TEST 01 Conventional memory 03 DISPLAY TEST 01 VRAM W R C 03 DISPLAY TEST 02 640 480 Mode display 03 DISPLAY TEST 03 1024 768 Mode display 04 FLOPPY DISK 01 Sequential address read 11 IDE HDD TEST 01 Sequential read 07 NPX TEST 01 NPX Test 08 CACHE TEST 01 Constant data test 08 CACHE TEST 02 Address pattern test 08 CACHE TEST 03 Increment Decrement test 08...

Page 90: ...s NO to not save the settings Test Execution The IN PROGRESS screen displays when executing tests on the DIAGNOSTIC TEST menu and the RUNNING TEST menu NOTE Do not add the subtest 01 Press Key Display of 02 KEYBOARD TEST to the RUNNING TEST The 01 Press Key Display subtest requires a key input so that a RUNNING TEST in progress is stopped if this subtest is added Do not select 08 CACHE MEMORY TEST...

Page 91: ...status of the test being executed If any error occurs during the test the message ERROR OCCURRED is displayed The error name is also displayed next to ADDRESS Details of Test Items and Error Log Information The following are Test Items and Error log Information items 01 MEMORY TEST is used to run the memory MEMORY TEST RAM Error Log 01 CONVENTIONAL MEMORY TEST writes data to conventional memory 0 ...

Page 92: ...t select Keyboard Type in the test parameters 02 KEYBOARD LED ON enables the system to display the Num Lock Caps Lock and Scroll Lock LEDs 03 PS 2 MOUSE test checks whether or not a PS 2 mouse is connected During the test no message appears on the screen KEYBOARD TEST KBD Error Log 03 DISPLAY TEST checks the function of the display DISPLAY TEST CRT Error Log NOTE The 02 EXPANSION MEMORY TEST 03 RA...

Page 93: ...SS DATA W R C subtest writes random data to random addresses on all tracks on the diskette The data is then read and compared to the original data Parameter Meaning Test Drive number Designates the floppy disk drive as drive A or B Media Type Designates the format type 1 44 MB or 720 KB for the diskette for the test Test start track number Designates the first track number for the test Change disk...

Page 94: ...T PRT Error Log 01 Status Error name Meaning 01 BAD COMMAND ERROR Bad command error 02 ADDRESS MARK NOT FOUND The address mark has not been found 03 WRITE PROTECTED Floppy disk is write protected 04 RECORD NOT FOUND The record has not been found 06 MEDIA CHANGE LINE ERROR The media change line is bad 08 DMA OVERRUN ERROR DMA OVERRUN occurred 09 DMA BOUNDARY ERROR DMA BOUDARY occurred 10 CRC ERROR ...

Page 95: ...ost adapter number When you choose ALL the subtest tests all disks connected to the server and the next options SCSI ID and CHANNEL number will be ignored SCSI ID NUMBER Sets the SCSI ID to test You can specify just one ID to test except ID 7 CHANNEL NUMBER If the server has multiple SCSI channels this option sets the channel number to test NOTE The 01 SEQUENTIAL ADDRESS READ tests all area of the...

Page 96: ...ndition does not satisfy for the command execution 83 MEDIUM ERROR Error occurred because of the failure of a medium 84 HARDWARE ERROR Hard error that is impossible to recover occurred during command execution 85 ILLEGAL REQUEST CBD is illegal 86 UNIT ATTENTION Function of hard disk drive has been changed 87 DATA PROTECT Data protection error 89 VENDOR UNIQUE Unique error of disk maker 8A COPY ABO...

Page 97: ...r BB Driver completion status CC ASPI status DD Host status EEEE Sense data FFFF Sense code Status Error name Meaning 01 NO CO PROCESSOR Co processor recognition error 02 CONTROL WORD ERROR Set control word error 03 STATUS WORD ERROR Status word error 04 BUS ERROR BUS error 05 ADDITION ERROR Addition test error 06 MULTIPLICATION ERROR Multiplication test error 07 XCEPTION ERROR Exception error Sta...

Page 98: ... screen provides an example of when the built in CD ROM drive is connected to a SCSI controller and the built in hard disk drives are connected to the MegaRAID Adapter Parameter Meaning CHAN Indicates the ASPI angle ID and host adapter HOST Indicates the channel number in the target host adapter ID00 01 02 15 Indicates the SCSI ID number in the target host adapter NOTE If HOST ID NUMBER is set as ...

Page 99: ... number SCSI ID and channel number with model name For example HT ID CH VENDOR PRODUCT FAN PS SLOT XX XX XX XXXXX XXXX XX XX XX After detecting the SAF TE controller the following message displays SAF TE LED Steady ON Faulty Flag Hit any key Check that all LEDs of the hard disk drives are lit orange Then press Enter The following message displays SAF TE LED Blinking Rebuilding Flag Hit any key Che...

Page 100: ... errors PASS COUNT is displayed if the test parameter Test Loop is set as Yes in the test CNT shows the number assigned according to the order of occurrence of the error TEST XXX XX XXX Where digits 1 3 show the abbreviation of the test in which the error occurred Where digits 4 5 shows the subtest number in which the error occurred Status Error name Meaning 01 SAF TE TEST ERROR SAF TE controller ...

Page 101: ...guration information Information on screens varies depending on the configuration Use the following keys to check and change your configuration NOTE Depending on the test digits 6 7 are not always displayed Key Function Down Arrow Scrolls to the next page Up Arrow Scrolls to the previous page Esc Finishes the error log screen and returns to the Main Menu 1 Clears the error log information 2 Prints...

Page 102: ...mouse adapters RS 232C ADAPTER Number of communication ports PRINTER ADAPTER Number of printer ports LAN ADAPTER Vendor name of LAN card CPU Number of CPUs family model and stepping number of CPU SCSI Host Adapter Name of SCSI host adapter SCSI DEVICES SCSI information is on the SCSI tab See below HDD Number of hard disk drives CMT Number of CMT drives SAF TE Number of SAF TE drives CD Number of C...

Page 103: ...not work correctly with certain optional hardware devices for example a SCSI card If the SST does not work properly remove the optionally installed hardware device s When the SST is running do not turn off or reset the server or remove the Startup Disk or SST CD ROM The SST cannot be used to install the operating system when hard disk drives are connected to two or more disk controllers To install...

Page 104: ... Windows Me Windows 98 Windows 95 To start the Server Setup Tool from another system 1 Place the SST CD ROM into the CD ROM drive 2 Select a keyboard layout from the drop down list on the Input Locale screen In a moment the Main Menu appears NOTE The Input Locale screen only displays when you start the SST from the Startup Disk the first time If the keyboard layout needs to be changed create a new...

Page 105: ... Main Menu SST Main Menu Setup The Setup option allows you to install and configure the RAID and operating system Utilities The Utilities option allows you to customize the installation create diskettes and manage the RAID configuration ...

Page 106: ...RAID type Hot Spare option and other RAID configuration information Detailed Setup This option starts the RAID configuration utility and allows you to manually configure the array Select this option when you need to configure multiple array groups multiple RAID adapters or other advanced features Skip RAID Setup Bypasses the RAID setup NOTE The following screen appears only if an Express 500 RAID ...

Page 107: ...Ds are grouped and constructed as a single logical device Data and parity are recorded randomly in the grouped HDDs If one HDD is damaged operation is continued by the other HDDs Hot Spare can be used if RAID1 or RAID5 is selected Hot Spare is a spare HDD in stand by mode when one HDD is damaged the hot spare automatically goes on line HDD Assignment Select the number of HDDs for the RAID configur...

Page 108: ...ver Setup Tool s automatic installation procedure Manual Installation Allows you to perform a manual installation of Windows 2000 Server Windows 2000 Advanced Server automatically creating the necessary diskettes Install Windows NT 4 0 Quick Installation Allows a quick installation of Windows NT 4 0 Server using Server Setup Tool s automatic installation procedure Manual Installation Allows a manu...

Page 109: ...d on the Operating System Installation screen the Locale Settings Screen displays Locale Settings screen Select a Language for your operating system from the drop down list and click Next Create Disk Partition After specifying the Locale Settings the Create Disk Partition screen appears Create Disk Partition screen Select a file system NOTE If you want to install Windows 2000 or Windows NT Server ...

Page 110: ...he size of the disk partition you want to create then press Enter User Information Settings After specifying the disk partition parameters the User Information Settings screen appears User Information Settings screen Enter the following user settings User Name Name of the system administrator Organization Company or organization name optional Product ID CD Key Windows 2000 Product ID or CD key Com...

Page 111: ... more than the number of client computers that can simultaneously connect to that server Per Seat Mode Each client computer seat has its own license which allows it to access any Windows 2000 computer on the network Select one of the two license options and click Next Server Role Setting After specifying the License Mode Setting the Server Role Setting screen appears Server Role setting screen NOT...

Page 112: ...e Network Protocol Setting screen appears This screen allows you to specify the network communication protocol for on board LAN controller Network Protocol Setting screen TCP IP Protocol Transport Control Protocol Internet Protocol If you select this option the SNMP service will automatically be installed NetBEUI Protocol NetBIOS user interface Select the communication protocol being used and then...

Page 113: ...Setting screen allows you to specify an IP Address Subnet Mask and Default Gateway Address for the on board LAN Controller TCP IP Protocol Setting screen 1 Enter an IP Address 2 Enter a Subnet Mask 3 Enter the Default Gateway Address To have the DHCP server automatically assign the IP addresses Subnet Masks and Default Gateway to your computer select Assign an IP Address from DHCP Server 4 After m...

Page 114: ... address for each of the DNS Servers in the Primary DNS Server and Secondary DNS Server fields When using DHCP you can obtain the DNS Server address automatically by selecting Obtain DNS Server address automatically If you are using the Windows Name Service WINS enter the IP address for each of the WINS Servers in the Primary WINS Server and Secondary WINS Server fields After making your entries c...

Page 115: ... Next Domain Workgroup Setting After completing the settings on the Network Services Setting screen if you specified TCP IP as the network protocol or the Network Protocol Setting screen if you did not specify TCP IP as the network protocol the Domain Workgroup Setting screen appears Use this screen to specify the computer s domain or workgroup Domain Workgroup Setting screen To specify the domain...

Page 116: ... making your entries on the Domain Workgroup settings screen the Update Driver Settings screen appears Update Driver Settings screen SCSI Driver Driver for a SCSI controller if the ASC 29160N SCSI controller is not installed this item will be unavailable for selection SCSI RAID Controller Driver Driver for a SCSI RAID controller if the Express 500 RAID controller is not installed this item will be...

Page 117: ... for installation SCSI MegaRAID Utility Express 500 only The SCSI MegaRAID Controller utility this option can be selected only if the Express 500 is installed Power Console Monitors the RAID configuration Service Extracts log information SNMP Agent Used by TCP IP based management applications To install each application automatically select the Install option To install each application driver fro...

Page 118: ...r to which the Agent is registered Alias If you want to assign an alias to the Agent enter it An Alias may make it easier to specify the node name Setup Option After you specify HarnessEye web options if you selected HarnessEye web Agent on the Services and Application Installation screen or Services and Application options if you did not select HarnessEye web Agent on the Services and Application...

Page 119: ...the existing partition If a disk partition already exists a confirmation message appears asking if you want to delete the partition If this option is not selected setup deletes the partition without prompting for confirmation After making your entries click Next Confirm Parameter Settings After you specify setup installation options the Confirm Parameter Settings screen appears This screen display...

Page 120: ...elect a Language for your operating system from the drop down list and click Next Create Disk Partition After specifying the Locale Settings the Create Disk Partition screen appears Create Disk Partition screen 1 Select one of the following options FAT16 Creates the file system using the FAT16 File Allocation Table with 16 bit entries format FAT 16 limits the size of any given disk drive such as a...

Page 121: ...create the partition User Information Settings After specifying the disk partition parameters the User Information Settings screen appears User Information Settings screen 1 Enter the following user settings User Name Name of the administrator Organization Company or organization name optional Product ID CD Key Product ID or CD key of the Windows NT Server 4 0 CD ROM Computer Name Identifies the c...

Page 122: ...o less than the number of client computers that can simultaneously connect to that server Per Seat Mode Each client computer seat has its own license which allows it to access any Windows NT computer on the network Select one of the two license options and click Next Server Role Setting After specifying the License Mode Setting the Server Role Setting screen appears Server Role Setting screen NOTE...

Page 123: ...in controlled by a domain controller Workgroup User accounts and resources are controlled by the individual computers After selecting the server s role click Next Network Setting After you have specified the server role the Network Setting screen appears This is the screen where you specify the network setup method for on board LAN Controller Network Setting screen Simplified Setting Allows you to...

Page 124: ...creen TCP IP Protocol Send communication protocol Internet protocol NetBEUI Protocol NetBIOS expansion user interface After selecting a communication protocol click Next TCP IP Protocol Setting If TCP IP was specified as the network communication protocol on the Network Protocol Setting screen the TCP IP Protocol Setting screen appears This screen allows you to specify the IP Address Subnet Mask a...

Page 125: ...reen the DNS WINS Setting screen appears This screen allows you to specify the Primary DNS Server Address Secondary DNS Server Address Primary WINS Server Address and Secondary WINS Server Address for an on board LAN Controller DNS WINS Setting screen If you are using the Domain Name System DNS enter the IP address for each of the DNS Servers in the Primary DNS Server and Secondary DNS Server fiel...

Page 126: ...ddress to be automatically assigned to a host when the host is connected to the network Domain Name System DNS DNS is a service that allows Domain Names to be translated into Internet Protocol addresses A Domain name is a meaningful and easy to use easy to remember handle for an Internet address Windows Internet Name Service WINS This resolves the NetBIOS computer name to its I P address Select th...

Page 127: ...or workgroup to which your computer belongs 1 Enter the domain or workgroup name To make the server a part of a domain for the first time select Create Computer Account 2 If the server has already been registered for a domain or you want to make the server a part of a workgroup click Next In this case it is not necessary to create the computer account 3 In the Administrator text box enter the name...

Page 128: ...ion SCSI RAID Controller Driver Driver for a SCSI RAID controller if the Express 500 RAID controller is not installed this item will be unavailable for selection LAN Driver Driver for a network adapter Select an option A list of devices will appear Select the device you want to install Drivers are located on the SST CD ROM If you have newer drivers on disk insert the disk into the floppy drive bef...

Page 129: ...Express 500 The SCSI MegaRAID Controller utility this option can be selected only if the Express 500 is installed Power Console Monitors the RAID configuration Service Extracts log information SNMP Agent Used by TCP IP based management applications To install each application automatically select the Install option To install each application driver from diskette or CD ROM select the From FD CD op...

Page 130: ...er to which the Agent is registered Alias If you want to assign an alias to the Agent enter it An Alias may make it easier to specify the node name Setup Option After you specify HarnessEye web options if you selected HarnessEye web Agent on the Services and Application Installation screen or Services and Application options if you did not select HarnessEye web Agent on the Services and Applicatio...

Page 131: ...you want to delete the partition If this option is not selected setup deletes the partition without prompting for confirmation After making your entries click Next Confirm Parameter Settings After you have specified setup installation features the Confirm Parameter Settings screen appears This screen displays a window listing the configuration and setup parameters that you have chosen After you sp...

Page 132: ...e Magnia 550D Service Server Setup SST CD ROM in the CD ROM drive 2 Right click My Computer and select Properties 3 Select the Hardware tab in the My Computer Properties window 4 Click Device Manager Expand the Network adapters category 5 Right click your Network Interface Card and select Properties 6 When the Properties window for the Network Interface Card opens select the Driver tab 7 Click Upd...

Page 133: ...iver supplied on the Magnia 550D Service Server Setup SST CD ROM fixes a conflict between Windows 2000 power management features and the video driver installed by Windows 2000 Server installation program Please update the video driver after you have properly installed Windows 2000 Service Pack 1 and the VIA 4 IN 1 chipset driver Update the GigaByte GA 620 video driver using the following procedure...

Page 134: ...ver Wizard Click Next 12 Click Finish when the Upgrade Device Driver Wizard informs you that the software installation is complete 13 Click Close to return to the Device Manager window Click Yes to restart the server Windows NT 4 0 Manual Installation using SST When Install Windows NT 4 0 Manual Installation is selected from the Operating System Installation Selection menu the RAID system is autom...

Page 135: ... v3 1 Express 500 Drivers and Utilities if a RAID controller is installed Selecting a driver for a SCSI controller To select a driver for the SCSI controller 1 When the Windows NT Server 4 0 Setup Disk 2 displays a message asking whether or not to detect large capacity storage devices select S Skip Detection If you are booting from the Windows NT Setup CD ROM press F6 when the following message ap...

Page 136: ...in the Windows NT Setup window Installing Windows NT Networking prompting you to select between Remote Access to the Network and Wired to the Network select Wired to the Network mark the Connect to the Network checkbox and click Next 2 Choose Select from list from the driver selection menu and then select Have Disk from its submenu 3 Insert the Windows NT LAN adapter driver backup floppy disk crea...

Page 137: ...g on as an administrator or a user with administrator rights 2 Click Start then Settings then Control Panel and choose Display to open the Display Properties dialog box 3 Click the Settings tab and then choose Display Type In the displayed submenu click Change 4 Insert the Magnia 550D Service Server Setup SST CD ROM in the CD ROM drive and specify the following directory under Have Disk CD ROM Sof...

Page 138: ... s automatic installation procedure you must create installation diskettes from the Create Floppy Disks menu Create Floppy Disks for Manual Installation 1 Insert the SST Startup Disk 2 Turn on the server 3 Insert the SST CD ROM and press any key when the message Please insert the Server Setup Tool CD then press any key message displays The Server Setup Tool Main Menu displays 4 Select the Utilitie...

Page 139: ...s screen 7 Insert a blank diskette and click OK 8 After creating the diskettes you need to label them To check label descriptions select Detail and then Create Floppy Disks For more information refer to the SST online Help Post Installation Windows 2000 After installing Windows 2000 Server 1 Start Windows 2000 Server and log on as an administrator or a user with administrator rights 2 If no networ...

Page 140: ... want to designate the server as a domain controller in your network you must install Active Directory For more information refer to the Windows 2000 Server Help Post Installation Windows NT 4 0 After installing Windows NT Server 4 0 1 Start Windows NT Server 4 0 and log on as an administrator or a user with administrator rights 2 If no network has been created set up the network 3 Set up the TCP ...

Page 141: ...eck it in the View Options menu 4 Change the current directory to CD ROM PUBLIC VIDEO ATI RAGEXL NT 5 Double click SETUP EXE 6 When the Welcome window appears click Next 7 When the Software License Agreement window appears read the contents carefully and click Yes 8 When the Setup Complete window appears check the Yes I want to restart my computer now option and click Finish 9 After Windows NT Ser...

Page 142: ... 5 1 When installation of NetWare 5 1 starts the installer detects the SCSI controller and the network adapter and automatically assigns drivers contained on the NetWare CD ROM However use the driver that comes with this system instead of these drivers Selecting the Onboard SCSI Controller driver The installer detects the SCSI controller and the following menu appears Select Modify and replace the...

Page 143: ...SCSI Controller has two channels the two drivers are selected Continue the installation by following the on screen instructions Selecting the Onboard Network Adapter driver When the installer detects the network adapter the following screen appears Select Modify to replace the driver 1 Move the cursor to Network boards using the arrow keys and press the Enter key 2 When the List of network drivers...

Page 144: ...r be sure to set up the MegaRAID Manager that is a RAID Controller Utility after installing NetWare If the MegaRAID Manager is not set up the system cannot be recovered from a disk error during operation Additional Software Manual Installations This section reviews additional software manual installations HarnessEye web When Windows 2000 Windows NT Server 4 0 is installed using the Server Setup To...

Page 145: ...s 2000 as the Administrator or a user having equivalent rights 2 Insert the SST CD ROM 3 Start Explorer 4 Change the current directory to CD ROM PUBLIC UTILS TOSHIBA DPS 5 Double click setup exe 6 Restart the system AFT and ALB functions The server s Network Adapter Card supports both the adapter fault tolerance AFT and adaptive load balance ALB functions These can be used if an optional expansion...

Page 146: ...ALB settings refer to the network adapter documentation Troubleshooting When an error occurs during installation SST displays error messages Use these messages to solve the problem according to the procedure described and perform the installation procedures from the beginning Errors occurring during RAID creation Failed to communicate with the RAID controller Point During the RAID creation Reason ...

Page 147: ...d inside the RAID controller Action 1 Check that the HDD s are operating correctly by using HW Diagnostics Program 2 Check that the RAID controller is operating correctly by using HW Diagnostics Program Failed to create the RAID configuration Point During the RAID creation Reason Problem occurred inside the RAID controller or the HDD during the RAID creation Action 1 Check that the HDD s are opera...

Page 148: ...rrectly Hard disks not found Point During the HDD access Reason Response was not returned from the HDD Action 1 Check that the HDD s are operating correctly by using HW Diagnostics Program 2 Check that the HDD s are connected correctly 3 Check that the SCSI cable is connected correctly Failure to open a parameter file for RAID configuration Point When reading information file for the RAID configur...

Page 149: ...returned from the HDD Action 1 Check that the Startup Disk was not broken If broken create the Startup Disk using Utility menu and perform the installation again 2 Check that the FDD cable is connected correctly 3 Check that the FDD is operating correctly by using HW Diagnostics Program Error occurring during OS installation The winnt command terminated abnormally Point During the Windows 2000 NT ...

Page 150: ...t still able to install correctly perform the Windows 2000 NT installation manually Failure to create the System Partition Reason The system partition for installation could not be created Action 1 Check that the RAID array is created correctly 2 Check that the RAID controller SCSI controller and HDD s are operating correctly by using HW Diagnostics Program Errors occurring during FD reading Wrong...

Page 151: ...nable to continue the installation because the system does not recognize a Hard Disk Drive or Logical Drive Reason The HDD is not found physically Action 1 Check that the HDD s are operating correctly by using HW diagnostic program 2 Check that the HDD s are connected correctly 3 Check that the SCSI cable is connected correctly 4 Check that the BIOS configuration of SCSI and RAID is set up correct...

Page 152: ... machine The HTTP protocol is used to communicate between the Management Console and the Management Proxy The SNMP protocol is used to communicate between the Management Proxy and the Agent Individual Functions This section provides an outline of individual HEW functions Fault list display Displays Agent fault information stored on the Management Proxy Inventory collection RAID controller informat...

Page 153: ...formation Warning Error Success Audit Failure Audit Events written to the Agent event log are reported to the Management Proxy These events can be filtered as desired Error information reported to the Management Proxy can be filtered and forwarded to the Management Console or to a designated e mail address Front panel indicators Enables you to type a specified character string via the Management C...

Page 154: ...nsole from being duplicated The primary Management Proxy should be set up to send e mail and Alert Messages to the Management Console and the backup Management Proxy should be set up not to send them to the Management Console Install the HEW Management Proxy on at least one Magnia Server that resides on the network Management Console The Management Console receives error information from the Manag...

Page 155: ...anagement Proxy runs 24 hours a day to monitor each Agent including the Management Proxy itself Large configuration A large scale configuration has several Management Proxies each of which monitors dozens of Agent Magnia servers Management Console Management Proxy CPU Pentium II 300MHz or faster Memory 64 MB or more Display 1024 x 768 or higher resolution 65 000 colors or higher OS Windows NT 4 0 ...

Page 156: ... procedures refer to the respective manuals To install SNMP follow the procedures specific to each OS For details refer to the applicable OS manual To enable an Agent to output SNMP traps or display Agent information on the Management Console the SNMP properties must be properly set up prior to the installation of the Agent Before Installing the Management Proxy SNMP Settings 1 Install the SNMP Se...

Page 157: ...sts radio button If you choose the latter you must supply the SNMP Service with the resolvable host names or the IP addresses of those Magnia Servers that will be sending Agent SNMP packets to this machine Install IIS To install IIS follow the procedure specific to each OS If the Management Proxy is to be used on a Magnia Server running the Microsoft Windows NT Server Operating System you must ins...

Page 158: ...The SNMP Service Configuration window appears SNMP Service Configuration window 6 Enter the Host Name or the IP address es of the Management Proxy or Proxies that this Agent will send traps to Install the SNMP Agent Software for any installed RAID Controllers Refer to the RAID Controller documentation for specific instructions Before Installing the Manager Console Software Install Internet Explore...

Page 159: ...ent rights 2 Open Explorer and double click SETUP EXE in the Public Utils Toshiba HEYE directory on the Server Setup Tool installation CD The HarnessEye web Setup Welcome Screen displays HarnessEye web Setup Welcome screen 3 Select Next The following screen asks you to choose a Destination Location for the installation Choose Destination Location screen ...

Page 160: ...he Agent module depend on the Magnia Server model on which the installation is being performed See the table below to determine which sub components are available based on Magnia Server model number OK Installable N A Not Available on this unit The ASD function is needed in order to use this function 5 Select the modules and sub components you want to install and click Next Magnia Z300 Magnia 3200...

Page 161: ...nt Registration Screen 2 Select whether you want to register the Agent as part of the current Setup process or register the Agent manually at a later time If you choose to register the HEW Agent at a later time you will need to use the Agent Information Add Delete Tool When you have made your selection click Next 3 If you have selected to register the HEW Agent as part of the Setup process the Man...

Page 162: ...tation for more information If the registration fails it will be necessary to run the registration process manually using the Agent Information Add Delete Tool 5 Specify the Management Proxy s and click Next The Alias Entry window displays Alias Entry window 6 If you want to assign an alias to the Agent enter it An alias is an alternative name that you can specify for a node name If a node name is...

Page 163: ...hich the Management Console is to be connected You can specify more than one Management Proxy Management proxies can be added or removed after installation 3 After specifying the management proxy s click Next to start the installation Completing HEW Installation Selecting the Management Proxy module on the Component screen does not generate additional installation screens 1 When installation compl...

Page 164: ...operties dialog box 3 Select HarnessEye web V1 1 from Install Uninstall 4 Click Add Remove 5 Follow the on screen instructions In Windows 2000 1 Select HarnessEye web V1 1 from Add Remove Programs 2 Click Add Remove 3 After HarnessEye web is removed some files and folders may not have been removed If so reboot the computer and then remove the files and folders using Windows Explorer ...

Page 165: ...e Management Proxies displayed are the ones that were defined when HEW was installed The screen actually displayed may be different based on the machine model and the Agent components installed If you want to add or remove the Management Proxy name displayed on the initial screen use the tool for adding removing Management Proxies Item Explanation Management Proxy List Displays a listing of regist...

Page 166: ...n Proxy Allows selection of a Management Proxy The Agents managed by the selected Management Proxy are listed on the right pane The same Agents are also arranged in the Agent tab tree on the left pane Agent List Displays an Agent list screen Error Log Displays a fault log of the Agents managed by the Management Proxy Agent tab Lists the Agents managed by the Management Proxy Advanced Settings tab ...

Page 167: ...t Software Using HarnessEye web 167 Agent List screen When you click Agent List the management Agents are listed Item Explanation Node Name Displays the Agent node names Alias Name Displays the Agent alias names ...

Page 168: ...ettings and forwarding via Management Proxy s Item Explanation Level Displays the error level Time Displays the date and time of the error occurrence Source Displays the name of the application or driver in which the error event occurred Agent Displays the Agent on which an error occurred Message Displays the error message button Displays the next 15 older logs button Displays the previous 15 newe...

Page 169: ...s based on information when installing the HEW Agent function When an Agent s Node Name IP Address or MAC Address is changed perform the following operation on an agent machine 1 Delete the existing Agent information using Agent Information Add Delete tool 2 Add the Agent information changed using Agent Information Add Delete tool Item Explanation Node Name Displays the node name of the Agent Alia...

Page 170: ... below the Agent name Function In band Out of band Error Log YES NO Hardware Profile YES NO Software Profile YES NO Sensor Status YES NO IDE RAID Status NO NO SCSI RAID Status YES NO S E L System Event Log NO NO Automatic Server Restart NO NO Remote Power Control NO NO Front Panel Indicators NO NO Performance YES NO Configure Alerts YES NO ...

Page 171: ...e the following screen displays Item Explanation Components Lists hardware components Value Displays information obtained for each component Refresh Obtains latest information Save Saves information as an HTML document Set Timer Changes the interval at which new information is obtained from the Agent ...

Page 172: ...o not cover product information on all software products installed on agents Item Explanation Components Lists hardware components Value Displays information obtained for each component Refresh Obtains latest information Save Saves information as an HTML document Set Timer Changes the interval at which new information is obtained from the Agent ...

Page 173: ...e status vary depending on the sensor type Sensor Type Displays the type of sensor Sensor Name Displays the name of the specific sensor Detailed Status Provides detailed information on the sensor status Refresh Obtains latest information Set timer Sets the interval at which new information is collected from the Agent Buzzer Stop Stops the Agent Buzzer from sounding Image Severity Normal Informatio...

Page 174: ...gnia 550D If you click IDE RAID Status for an Agent where IDE RAID is in use the following screen displays Item Explanation Status Displays the sensor status The types of possible status vary depending on the sensor type Sensor Type Displays the type of sensor Sensor Name Displays the name of the specific sensor Detailed Status Provides detailed information on the sensor status ...

Page 175: ... Base Displays the channel 3 base address Channel 3 Control Displays the channel 3 control address Channel 4 Base Displays the channel 4 base address Channel 4 Control Displays the channel 4 control address Array Displays disk array information Index Displays the array index Array ID Displays the array ID Mode Displays the array mode RAID level Status Displays the array status Stripe Size Displays...

Page 176: ...r of logical drives Firmware Version Displays the firmware version BIOS Version Displays the adapter BIOS version Dram Size in MB Displays the amount of DRAM installed on the adapter Rebuild Rate In Percent Displays the rebuild rate Flush Interval Displays the Internal Cache Flush Interval of the logical drive in WriteBack mode Max Concurrent Cmds Displays the maximum number of concurrent commands...

Page 177: ...ng on the status of this logical drive For example Check Consistency 4 or Initialize 3 Physical Displays information on the physical drive Channel Displays the adapter channel number that the disk is connected to Index Displays the number of the physical drive Status Displays the status of the physical drive Array Position Displays the array position Size in MB Displays the capacity of the physica...

Page 178: ...er frame displays settings corresponding to the selected tab Service Setting Back Up or Log File Download Click on a tab to select it Item Explanation Header Information Displays header information Event Type An icon indicating the event type Event Time The date and time the event occurred Sensor Type Sensor Name The type and name of the sensor involved Message A detailed message Service Settings ...

Page 179: ...vice Setting tab the following screen displays Icon Type Information Warning Error Unknown Item Explanation Service Setting Sets the Service of S E L on Agent Update interval Specifies the monitoring interval in seconds A range from 1 to 3600 can be entered Set Sets the monitoring interval to the specified number ...

Page 180: ...ition to automatic backup you can also make backup files manually 1 Specify the header of the backup file by editing header information in the edit box 2 Click the Set button to perform the manual backup A backup file is then made with the specified header Item Explanation Automatic Sets automatic backup options Do Automatic Backup Specifies whether to enable automatic backups Maximum log size Spe...

Page 181: ...u want to download and then click the Create Log File button The corresponding Agent then converts the selected backup file from binary to text format and sends it to the Management Proxy ITEM ARGUMENT The date which started logging the System Event Log STARTLOGDATE The date which logged latest System Event Log by the Agent ENDLOGDATE Item Explanation Select download file Specifies the log file to...

Page 182: ... above example to display the download dialog box from which you can start downloading When you click S E L with the OS stopped the following screen displays Item Explanation Event Type An icon indicating the event type Event Time The date and time the event occurred Sensor Type Sensor Name The type and name of the sensor involved Message A detailed message Displays the next 10 older logs Displays...

Page 183: ... may be rebooted before the memory dump is completely saved To prevent this set a reasonably large value that allows completion of memory dump saving Item Explanation Disable Select this radio button to disable Automatic Server Restart Enable Select this radio button to enable Automatic Server Restart Time out Specify the time out period in this edit box in minutes A number from 2 to 3600 can be s...

Page 184: ...u click Remote Power Control while the Agent OS is active and the OS is running the following screen displays On this screen you can set the Agent shutdown mode Item Explanation Shutdown and Power off Turns off the power after shutdown Shutdown and Restart Restarts the server after shutdown Submit Performs the selected operation ...

Page 185: ...playing up to 16 characters if a scroll is used it displays 40 characters The front panel indicator has three display screens and displays one of them These screens can be selected using the Display Change Button One of the three screens is used for notification of hardware dependent errors This screen is not displayed during normal operation but is given priority over other screens if an error oc...

Page 186: ... the agent machine Upper Specifies the characters provided on the upper part of the front panel indicator Lower Specifies the characters provided on the lower part of the front panel indicator Set Saves the specified character strings Panel View 2 Displays the fault message from the agent Upper Displays the characters provided on the upper part of the front panel indicator Item Explanation Lower D...

Page 187: ... monitoring CPU and memory utilization When you click Performance the following screen displays Item Explanation Performance Information Displays the thresholds and current utilization of the CPU and memory Watch Item Displays the status of the CPU and memory Alert Level Displays thresholds Activity Ratio Size Displays current CPU and memory utilization Refresh Updates information ...

Page 188: ...en CPU utilization exceeds the threshold Watch Item Memory You can specify the memory condition to be monitored Watch this item Select this check box to direct the Agent Performance Monitoring Service to monitor memory utilization Alert Level Specify the threshold The current memory utilization is shown for your reference Write Event Log Select this check box to write to the event log when memory ...

Page 189: ...Displays the previous 10 information items Change page Changes the data list currently displayed in units of 10 items Specifying the target page number moves to the specified page The number of the page currently displayed is not underlined Detail When you select a condition data number button a detail window for the corresponding condition data appears on the lower part of the screen Edit Display...

Page 190: ...Displays the data filter bytes in hexadecimal Data Filter Offset Displays the data filter offset in decimal Event Merging Interval Displays the Event Merging Interval in seconds Description Keyword If this keyword is contained in the description of the event log the event is found Data Filter Bytes If this Data Filter Bytes is contained in the data of the event log the event is found Data Filter O...

Page 191: ...t ID Specify the event ID When specifying two or more event IDs separate them with a comma Up to 16 event IDs can be specified Use a hyphen to specify a range If no event ID is specified all event IDs are applicable Description Keyword Specify the description keyword The keyword can be specified with up to 64 characters Data Filter Bytes Specify the data filter bytes in hexadecimal Up to 64 charac...

Page 192: ... Settings tab If you click a Detail button the condition number data button for the data you want to display while the Exception Settings tab is active the same screen is displayed as when the Filter Settings tab is active except that the Event Merging Interval field is not displayed If you click the Edit button while the Exception Settings tab is active the same screen is displayed as when the Ed...

Page 193: ...plays the screen that was displayed before you selected the Advanced Setting tab The following functions are available for selection on the Advanced Setting tab Agent Entry Data Base Maintenance Backup Alert Delivery Configuration Alert Message Location Alert Message Contents Email Address Email Contents Item Explanation Display alerts on the front panel indicator Select whether alerts is displaye...

Page 194: ...ent managed by the selected Management Proxy Data Base You can maintain the database installed on the selected Management Proxy Alert Delivery Configuration You can make settings for error log reporting Item Explanation Node Name Displays the node name Alias Name Displays the alias name New Entry Adds Agent information Edit Changes existing Agent information Delete Deletes existing Agent informati...

Page 195: ...ollowing characters space When you select the Edit button on the Agent Entry screen the same screen is displayed as when the New Entry button is selected However edit boxes are filled by the information of the selected Agent Item Explanation Node Name Specify the node name Alias Name Specify the alias name IP Address Specify the IP address Add Adds the IP address Set Sets this Agent information ...

Page 196: ...e You can specify a database maintenance schedule Never Disables maintenance on the database Every day Performs database maintenance every day Once a Week Performs database maintenance every week Click the down arrow on the right side to open a drop down list and select the day of the week for maintenance Once a Month Performs database maintenance every month Click the down arrow on the right side...

Page 197: ...a will be deleted in the next maintenance operation If nothing is specified no threshold is defined Alert Retention Period Specify the validity period of alert data Data older than the valid period will be deleted during maintenance Deleted data will be stored in another database If 0 is specified all data will be deleted in the next maintenance operation If nothing is specified no period is defin...

Page 198: ... screen displays Item Explanation Backup Alert File List Lists the files in which alert data was backed up Each filename is ALYYYYMMDD csv where YYYY is the year MM is the month and DD is the day You can click a filename to download it Delete Deletes the corresponding alert data file Backup Database File List Lists the files in which databases were backed up Each filename is DBYYYYMMDD mdb where Y...

Page 199: ...plays an addition window on the lower half of the screen so that you can specify a computer name or an IP address of the Management Console machine Filter Displays a filter setting window on the lower half of the screen Delete Deletes the corresponding Alert Message destination Filter All Sets the same filter for all destinations Delete All Deletes all destinations Item Explanation Alert Message F...

Page 200: ...ormat Specifies the format using desired character strings in combination with command arguments explained below Set Saves the Alert Message Contents Setting ITEM COMMAND ARGUMENTS Date and Time of Alert Occurrence OT Node Name NN MAC Address MA IP Address IA Alias Name AN Logfile LF Source Name SN User Account UA Event Category EC Event ID EI Event Type ET Alert Message AM Date and Time of Alert ...

Page 201: ...Message Location screen is active In case you use Email function of HEW specify destinations for alert e mail messages and input all items in the Email Contents Even if you specify the destinations when you do not specify all items in the Email Contents a e mail is not sent Item Explanation Registered List You can specify destinations for alert e mail messages Add Displays an addition window on th...

Page 202: ... can design the e mail message headers and text Email Subject Header Specify the e mail Subject line Email Server Specify the SMTP server name Email From Header Specify the e mail From address Message Format Specify the message text using desired character strings in combination with command arguments explained below Set Saves the E Mail Contents settings ...

Page 203: ...ster Service available Enter the following command at the command prompt on the agent machine add delete flag Specifies whether to add or delete agent information To add a To delete d p proxy server Specifies the management proxy server l alias name Specifies an alias This parameter can be omitted Examples Enter a command at the command prompt to add information to a Management Proxy or delete it ...

Page 204: ...ivate this command to start the tool Using the Tool When the tool starts the following screen is displayed Item Explanation New Management Proxy name A Management Proxy name to be added can be specified The Management Proxy name can consist of up to 255 bytes Add Clicking this button adds the Management Proxy name specified in the edit box to the list box Up to 256 Management Proxy names can be ad...

Page 205: ...ts to use the Alert Message function and then log in again HEWRcv exe is stored in C HEW Manager if the HEW Manager function is installed in the C HEW folder Method 2 From the Start menu select Program then HEW and then HEWRcv When the Alert Message function starts the following icon is displayed in the task tray Task Tray with the HEWRcv icon Using the Function If an error occurs on an Agent the ...

Page 206: ...ndow is displayed Detail window Item Explanation Agent column Displays the Agent on which a fault occurred Date column Displays the date and time the fault occurred Contents column Displays information about the fault in the format defined by the user Action Starts a web browser and displays the main screen Detail Displays the detailed information window Clear Deletes all records displayed in the ...

Page 207: ...mation about the fault in the format defined by the user Previous Displays detailed information on the event just above the one currently selected in the list view in the Alert Message window Next Displays detailed information on the event just below the one currently selected in the list view in the Alert Message window Close Closes the detail window and returns to the Alert Message window ...

Page 208: ...eed to copy HewConf directory from the Public Utils Toshiba HEYE directory on the Server Setup Tool installation CD to a directory you want to copy Activate this file to start the Local Configuration Tool Using the tool The Local Configuration Tool can include the following screens The items labeled NO are not available on a Magnia 550D When the Local Configuration Tool starts it displays the Buzz...

Page 209: ...Magnia 550D In Panel View 1 information specific to the machine currently selected can be displayed or edited Panel View 2 displays alarm information when an alarm is reported to the Management Proxy Setting of transmittingTrap to Insight Manager screen If an error occurs on a Magnia Server it is possible to transmit a SNMP trap to a Compaq Insight Manager Item Explanation Trap is transmitted to I...

Page 210: ...ool To close the Local Configuration Tool window click the Exit button Remote Management To setup the LAN environment 1 Open Network Properties and then click the Protocols tab 2 Click Add 3 In the Select Network Protocol window select Point To Point Tunneling Protocol in Network Protocol and click OK 4 Set Number of Virtual Private Networks and click OK 5 In the Setup Message dialog box click OK ...

Page 211: ...telephone directory entry name and then click Next In this example vpn is entered for the entry name 15 In the Server window select the I am calling the Internet check box and then click Next Even though the input box is labeled Phone number specify the name or IP address of the host instead of a phone number and then click Next In this example an IP address is specified because DNS is not used 16...

Page 212: ...tart connection Verifying Connection on the Guest Side To verify the guest side connection 1 Open the Control Panel and then double click Dial Up Networking Monitor to start the Dial Up Networking Monitor 2 Double click Summary to verify that vpn is enabled Verifying Connection on the Host Side To verify the host side connection 1 Open the Control Panel and then double click Dial Up Networking Mon...

Page 213: ...nitor and set the brightness and contrast to at least two thirds of the maximum Refer to the monitor manual for details 4 Verify that the floppy disk drive is empty then turn on the power 5 Check that the server starts and that the POWER indicator lights green If the POWER indicator does not light refer to Power indicator does not light on page 216 in this chapter Once the server has started the P...

Page 214: ...rating system menu appears If it is not displayed refer to Initial startup on page 215 in this chapter Before calling for service If you are unable to resolve a problem check that you have the following information before calling an authorized service representative The model number and the serial number of the server They are indicated on the label on the back of the server A list of the installe...

Page 215: ...he expansion cards and peripherals correct Refer to the manufacturers manuals for the expansion cards and peripherals Are the expansion cards and disk drives properly connected If a hard disk drive is installed are the format and settings correct Are all the device drivers properly installed Are the ambient temperature and humidity within specification Is the operating system properly loaded and r...

Page 216: ... appliance such as a lamp Is the server operating normally If so the Power light circuit is defective Screen is blank Is the video signal cable connected correctly Is the monitor connected to a working AC outlet Is the monitor turned on Is the keyboard locked Try rebooting the system to unlock the keyboard Are the brightness and contrast of the monitor adjusted correctly Are the display settings r...

Page 217: ... Toshiba Technical Support Product name and model number of the server located on the rear of the server Serial number of the server List of hardware and software components installed in the server Brief statement of the problem How frequently the problem occurs Environment in which the problem occurred Method of simulating the problem Toshiba Technical Support If you need assistance www support t...

Page 218: ...512 KB 2 GB SYSTEM BOARD Form Factor Chipset Down Components I O Controller Graphics Controller SCSI Controllers Giga Byte GA 6VTXD ATX VIA Apollo Pro 133T VIA VT82C686B Super I O GA VL620 Adaptec AIC 7892 SYSTEM ARCHITECTURE PCI BUS V2 1 32 Bit 33 MHz 5 one slot occupied by LAN card HARDWARE MONITORING No MEMORY SD RAM Type Available Standard Configurations Maximum ECC Parity Support Access Speed...

Page 219: ... Plug Play compliant BitBLT Engine 8 MB 32 Bit 66 MHz Yes PCI Bus Support nVIDIA RIVA TNT2 VANTA NVIDIA Vanta LT Yes Yes SUPPORTED VIDEO RESOLUTIONS 640 x 480 800 x 600 960 x 720 1024 x 768 1152 x 864 1280 x 1024 1600 x 1200 1920 x 1080 1920 x 1200 Number of Colors 256 64K 4 3G 256 64K 4 3G 256 64K 4 3G 256 64K 4 3G 256 64K 4 3G 256 64K 256 64K 256 64K Horizontal Sync KHz 31 6 37 5 43 2 37 8 46 9 ...

Page 220: ...splay adapter POWER SUPPLY 300 W Input Voltage Frequency Hot pluggable Hot Spare Lockable Load sharing Redundant Power Supply Power Consumption W 110 240 VAC 50 60 Hz No No No No SUPPORTED SAFETY STANDARDS UL CSA CE Class A FCC Class A CCEE VCCI Class A ICES 003 Class A 89 336 EEC for CE Mark COOLING FANS Standard Variable Speed Fan Control Redundant Option 5 2 x CPU 2 x chassis 1 x PS No No SECUR...

Page 221: ...ndustry 1995 CD 8kV AD 15kV 1998 10V m 80 1000MHz 1kHz 80 AM 1995 10V m 895 905MHz 200Hz 50 PM 1995 AC line 2kV Signal line 1kV f 5kHz Polarity 1995 AC line 1kV 2kV Polarity 1996 10Ve m f 0 15 80MHz 80 AM 1994 80 10ms 60 100ms 95 5000ms WARRANTY 3 year limited warranty on site next business day ENVIRONMENTAL SPECIFICATIONS Temperature Relative Humidity 50 F 95 F 10 C 35 C 30 80 Rh COMPONENTS STORA...

Page 222: ...0 GB Part Number Form Factor Height Interface Buffer Hot swappable Certification Fujitsu MAN3367MP 3 5 1 SCSI Ultra 160 512 KB 528 KB No SMART RAID Controller Options Part Number Processor type I20 Ready Local Bus support Burst Data Transfer Rate Standard cache Memory Type Memory slots SCSI specifications SCSI Controller SCSI support Data Transfer SCSI channel Express 500 Intel i960RM 32 bit RISC ...

Page 223: ... for 8 or 16 bit Devices x 1 channel Yes Max 15 Physical Drives per 1 Physical Array 36 Logical Drives per MegaRAID Controller in the case of RAID 10 or 50 Logical drive is spanning RAID 1 or 5 Yes SAF TE Yes Automatic Yes CD ROM Type CD ROM speed Interface Buffer Random Access Time Internal 48x IDE ATAPI 128 KB 90 ms KEYBOARD Yes POINTING DEVICE Yes IRQ Device 0 1 Keyboard 2 3 Onboard serial port...

Page 224: ... signal O 2 Green Green video signal O 3 Blue Blue video signal O 4 RFU Reserved 5 GND Signal ground 6 GND Signal ground 7 GND Signal ground 8 GND Signal ground 9 VCCVGA Power supply for CRT O 10 GND Signal ground 11 RFU Reserved 12 DDCA Communication signal data between CRT and server I O 13 HSYNC Horizontal sync signal TTL O 14 VSYNC Vertical sync signal TTL O 15 DDCCL Communication signal clock...

Page 225: ...tes an input or output as viewed from the server Pin No Signal Meaning I O 1 DCD Data carrier detect I 2 RXD Received data I 3 TXD Sent data O 4 DTR Data terminal ready 5 GND Signal ground 6 DSR Data set ready I 7 RTS Request to send O 8 CTS OK to send I 9 CI Interrupted call display I 1 5 6 9 ...

Page 226: ...icating whether printer is ready to receive data I 12 PE DC level signal to notify detection of paper runout I 13 SELECT DC level signal indicating printer selection and directory state I 14 AUTFD_L Input output signal O 15 ERROR_L DC level signal indicating printer error status I 16 PRINT_L Output signal to initialize printer controller O 17 SLIN_L Unused I O 18 25 GND I Signal ground TECHNICAL N...

Page 227: ...l name Description I O 1 VCC Cable power 2 DATA Data I O 3 DATA Data I O 4 GND Cable ground TECHNICAL NOTE I O indicates an input or output as viewed from the server Pin No Signal Meaning I O 1 TX Sent data O 2 TX Sent data O 3 RX Received data I 4 Unused Unused 5 Unused Unused 6 RX Received data I 7 Unused Unused 8 Unused Unused 4 1 5 3 6 4 2 1 7 8 ...

Page 228: ... O INTC I O 8 INTD I O 5V 9 PRSNT1 O Reserved 10 Reserved 5V I O 11 PRSNT2_L O Reserved 12 GND GND 13 GND GND 14 Reserved Reserved 15 GND RST I 16 CLK I 5V I O 17 GND GNT I O 18 REQ I O GND 19 5V I O Reserved 20 AD 31 I O AD 30 I O 21 AD 29 I O 3 3V 22 GND AD 28 I O 23 AD 27 I O AD 26 I O 24 AD 25 I O GND 25 3 3V AD 24 I O 26 C BE3 I O IDSEL I 27 AD2 3 I O 3 3V 28 GND AD 22 I O 29 AD 21 I O AD 20 ...

Page 229: ...43 3 3V PAR I O 44 I O AD 15 45 AD 14 I O 3 3V I O 46 GND AD 13 I O 47 AD 12 I O AD 11 48 AD 10 I O GND 49 GND AD 09 I O 50 Connector key 51 Connector key 52 AD 08 I O C BE 0 I O 53 AD 07 I O 3 3V 54 3 3V AD 06 I O 55 AD 05 I O AD 04 I O 56 AD 03 I O GND 57 GND AD 02 I O 58 AD 01 I O AD 00 I O 59 5V I O 5V I O 60 ACK64 I O REQ64 I O 61 5V 5V 62 5V 5V Pin No 5V system environment Side B I O Side A ...

Page 230: ...o local government rules and regulations Set the electrodes of the battery properly Otherwise you risk causing heat an explosion or a fire To ensure proper system operation replace the battery with one of the same type Replacing the battery 1 Remove the bezel and the side panel of the server For instructions see Removing and replacing the server panels on page 33 2 If any expansion cards are obstr...

Page 231: ... Battery removal 4 Install a new battery with its pole facing up 5 Reinstall any expansion cards you removed 6 Reinstall the side panel and bezel For instructions see Removing and replacing the server panels on page 33 7 Turn on the server and enter System Setup to reset the system configuration to the previous settings ...

Page 232: ...tached to the back of the server The serial number of the system board is at the left end of the board close to the expansion card panel Record the model numbers and serial numbers of the system components the dates when you replaced components and the names of component manufacturers Also record hard disk drives expansion cards additional option cards and all other components that you have added ...

Page 233: ...board Mouse 5 25 device bay 1 CD ROM 5 25 device bay 2 5 25 device bay 3 3 5 device bay diskette HDD 0 HDD 1 CPU 1 CPU 2 Memory 1 Memory 2 Memory 3 Memory 4 Expansion slot PCI1 Expansion slot PCI2 Expansion slot PCI3 Expansion slot PCI4 Expansion slot PCI5 Expansion slot ISA1 Expansion slot PCIISA1 ...

Page 234: ...234 Component Make and model No Serial number Setting information Date of installation ...

Page 235: ...235 ...

Page 236: ...nd then change the setting to Normal 3 Turn on the server After the CMOS is cleared all setup information is lost and the following window appears Press the Del key Follow these steps to reset the CMOS to its default settings 4 Select Load Setup Defaults from the Setup menu JP1 1 2 Normal 2 3 Clear CMOS CMOS Setting Wrong CMOS GPNV Checksum Bad Press F1 to RUN SETUP Press F2 to load defaults value...

Page 237: ...ified below S M A R T for Hard Disks Enabled 7 Using Chipset Features Setup in the Setup menu change settings as specified below SDRAM Timing by SPD Enabled DRAM Integrity Mode Ecc USB Controller USB Port 0 1 8 If Windows 2000 Server is installed change the following setting using PNP PCI Configuration in the Setup menu Plug and Play Aware O S Yes ...

Page 238: ...09 C CMOS Setup Utility 65 configuration data 64 storing 64 configuration setting floppy disk drive 68 hard disk drive 68 Configure Alerts 189 Exception Settings 192 Filter Settings 190 Others 193 CPU 37 adding secondary module 37 replacing a module 41 D Data Base 196 Backup 197 Maintenance 196 date and time 68 device log 232 E ergonomics 27 error check 215 Error Log 168 expansion cards 58 install...

Page 239: ... P Panel Control 209 PCI expansion cards 58 installing 59 interfaces 228 Performance 187 peripherals connecting 60 power cable connecting 61 Power Management Setup 74 Power On Self Test POST 213 error detection 215 power supply 24 R Remote Power Control 184 S safety instructions 14 SCSI device ID 56 installing SCSI I O devices 51 55 removing SCSI devices 57 SCSI RAID Status 176 Sensor Status 173 1...

Page 240: ... diskette drive FDD indicator does not light 216 hard disk drive HDD indicator does not light 217 operating system does not run 217 problem during server startup 215 screen display characters are distorted or abnormal 216 screen is blank 216 V virus warning 70 ...

Page 241: ...241 ...

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