For Sales and Support, Contact Walker EMD • Toll-free: (800) 876-4444 • Tel: (203) 426-7700 • Fax: (203) 426-7800 • www.walkeremd.com
The following product warranty and returned goods information
summarizes the product warranty and return policy of Tol-O-Matic.
A copy of the formal Returned Goods and Field Service Policy is
available upon request.
Defective Equipment
If the user is unable to correct a problem, and the product is defective,
the unit may be returned to any distributor of Tol-O-Matic products
for repair or replacement.
There are no field serviceable parts in the drive. If the drive fails, the
unit should be returned to the factory for repair or replacement. To
save unnecessary work and repair charges, please verify that the
drive unit is defective before returning it for repair.
Axiom drives are warranted against defects in material and assembly.
Limitations to warranty coverage are detailed in Terms/Condi-
tions of Sale: items #10 Return of Product and #11 Warranty.
Products that have been modified by the customer, physically
mishandled, or otherwise abused through incorrect wiring,
inappropriate settings, and so on, are exempt from the warranty
plan.
Return Procedure
To ensure accurate processing and prompt return of any Tol-O-Matic
product, the following procedure must be followed:
1. Call the nearest distributor of Tol-O-Matic products to obtain a Return
Material Authorization (RMA) number. Do not return the drive or any
other equipment without a valid RMA number. Returns lacking a
valid RMA number will not be accepted and will be returned to the
sender.
2. Pack the drive in the original shipping carton. Tol-O-Matic is not
responsible or liable for damage resulting from improper packaging
or shipment.
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Warranty Information
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