(UI_a006)
Service is required
Schedule service now
This alert is set remotely by Tesla when a condition requiring service is detected on your vehicle.
This alert can be set due to various conditions. When you schedule service, more information
should be available.
This alert can only be cleared by a service technician after your vehicle has been serviced.
As this alert can be present due to various conditions, it is recommended that you schedule
service at your earliest convenience.
(UI_a137)
Active service connection to vehicle
Service performing remote diagnostics
A service technician is remotely logged into your vehicle for diagnosis or repair. You may notice
some loss of Infotainment functionality while the connection persists, but this alert does not
indicate an issue with your vehicle.
Your vehicle is OK to drive.
This alert should clear automatically after the technician completes vehicle diagnosis or repair.
You may find it necessary to restart your touchscreen to restore full Infotainment functionality
after the alert has cleared. For more information, see Restarting the Touchscreen in your
If this alert does not clear after 24 hours, it is recommended that you schedule service via your
Tesla Mobile App or with an independent service provider. Please note that independent service
provider options may vary, based on your vehicle configuration and your location.
(UMC_a002)
Unable to charge - Mobile Connector GFCI tripped
Unplug charge handle from charge port and retry
The vehicle cannot charge because the ground-fault circuit interrupter (GFCI) in the Mobile
Connector has tripped.
Like the GFCI in a wall outlet, this feature is designed to stop the flow of electricity when there
is a problem. It has interrupted charging to protect your vehicle and the charging equipment.
This could happen for many reasons. The problem could be in the charge cable, the charge
handle, the charge port, or even an onboard vehicle component.
Inspect the charge port as well as the charge handle for pooled water or unusual levels of
moisture.
• If you find excessive moisture, wait and let both the inside area of the charge port and the
exposed portion of the charge handle dry sufficiently before trying again.
Inspect the charge equipment for damage.
• If the cable is in any way damaged or deteriorated,
do not use it
. Try different charging
equipment instead.
Troubleshooting Alerts
297
Consumer Information
