• The control pilot signal between the charging station and the vehicle is interrupted.
Try charging the vehicle with different charging equipment or at a different charging station.
If the vehicle starts to charge, the issue was likely with the equipment.
If using a Mobile Connector or Wall Connector, first check the status lights on the front. If no
status lights are visible, check the power source and contact an electrician to inspect the
building wiring connection to the wall outlet or the Wall Connector to confirm that all wires are
properly connected and torqued.
If using other external charging equipment, consult the product's owner's manual to learn how
to confirm that the station is powered. Contact an electrician to inspect the building wiring and
charging equipment as necessary.
If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you:
• Try charging with different charge equipment / at different stations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 164
for more details. Additional third-party charging stations may
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights,
refer to the product's Owner's Manual at
Charging & Adapter Product Guides
external charging equipment, refer to the manufacturer's provided documentation for
troubleshooting tips.
(CP_a054)
Charge port latch not engaged
Fully insert charge cable or check for obstruction
The charge port latch is unable to latch the charge cable in the charge port inlet. If the latch is
not engaged, AC charging (for example, charging with a Mobile Connector or Wall Connector)
will be limited to 16A and DC Fast Charging / Supercharging will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging and will be solid
amber if this alert appears when attempting to DC Fast Charge / Supercharge.
Try re-inserting the charge cable fully into the charge port inlet.
If your vehicle begins charging and the charge port light pulses green, the charge cable may not
have been fully inserted before. The latch may not have engaged during previous attempts
because the cable was not fully inserted. AC charging should no longer be limited, and DC Fast
Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and
the charge cable connector for any obstructions (use a flashlight as needed). Debris and/or
foreign objects in the charge port inlet or the charge cable connector can prevent you from fully
inserting the charge cable. If the cable is not fully inserted, the charge port latch will not
engage.
Troubleshooting Alerts
280
MODEL X Owner's Manual
