If this alert appears while a charge cable
is
connected, it should be determined whether the
issue is caused by the charging equipment or the vehicle. Try charging the vehicle using
different external charging equipment (charge cable, charging station, charging stall, etc.).
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
If this alert appears while a charge cable is
not
connected or if the issue is suspected to be with
the vehicle, inspect the charge port inlet and the charge cable connector for any obstructions
(use a flashlight as necessary). Debris, moisture, and/or foreign objects present in the charge
port inlet or the charge cable connector can prevent the charge port from properly detecting
charge cables.
It is recommended that any debris / foreign objects be removed and any moisture be allowed to
dry. Afterward, try re-inserting the cable into the charge port. Charging should now be possible.
As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you:
• Try charging with multiple, different types of charging equipment.
• Make sure any charge port inlet obstruction has been removed.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 164
for more details. Additional third-party charging stations may
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights,
refer to the product's Owner's Manual at
Charging & Adapter Product Guides
external charging equipment, refer to the manufacturer's provided documentation for
troubleshooting tips.
For more information on charging, see
Charging Instructions on page 204
(CP_a010)
Charging equipment communication error
Try again or try different equipment
Your vehicle is unable to charge because it cannot communicate effectively with the external
charging equipment. It cannot sense a valid control pilot signal coming from the charging
equipment.
First, confirm the lack of effective communication is caused by the external charging equipment
rather than an issue with your vehicle. This is usually the case.
Try charging the vehicle using different external charging equipment (including charge cable,
charging station, or charging stall).
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
If the issue is suspected to be with the vehicle, inspect the charge port inlet and the charge
cable connector for any obstructions (use a flashlight as necessary). Debris, moisture, and/or
foreign objects present in the charge port inlet or the charge cable connector can prevent the
charge port from properly communicating with the charging equipment.
Troubleshooting Alerts
277
Consumer Information
