As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you:
• Try charging with different wall outlets.
• Try charging with multiple, different types of charging equipment at different locations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 164
for more details. Additional third-party charging stations may
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights,
refer to the product's Owner's Manual at
Charging & Adapter Product Guides
external charging equipment, refer to the manufacturer's provided documentation for
troubleshooting tips.
(PCS_a017)
Charging stopped - Power lost while charging
Check power source and charging equipment
Power has been lost during charging. This could result from the charging equipment losing
power from the source (for example, a wall outlet) or from an issue with the charging
equipment.
This alert is often accompanied by other alerts that can help you identify and troubleshoot the
issue. Start by investigating any other displayed alerts that relate to charging issues.
Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power
to the device, and also refer to the product owner’s manual for troubleshooting information
based on blink codes. If using other (non-Tesla) external charging equipment, check for a
display or other user interface that provides troubleshooting help.
If there is clearly no power to the charging equipment, check the circuit breaker for the wall
outlet / Wall Connector to make sure it has not tripped.
Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging the vehicle with a different wall outlet.
◦
If the vehicle starts to charge, the issue was likely with the original wall outlet. It is
recommended that you contact an electrician to inspect the building wiring connection
to that outlet.
◦
If the vehicle still does not charge, the issue may be with the Mobile Connector.
• If using a Wall Connector, try charging the vehicle with different charging equipment like a
Mobile Connector powered by a separate wall outlet.
◦
If the vehicle starts to charge, the issue was likely with the Wall Connector. Contact an
electrician to inspect the building wiring connection to the Wall Connector. They should
make sure that all wires are properly connected and torqued according to the
installation guide for the Wall Connector.
As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you:
• Try charging with different wall outlets.
Troubleshooting Alerts
291
Consumer Information
