NOTE
Depending on the system, compatibility issues with the computer
might prevent proper operation.
Please understand beforehand that there are no perfect solutions to
ensure problem-free use with every computer.
o
Checklist when noise occurs or sound drops out
Connect this unit by USB directly to the computer.* Do not use a USB
hub.
Restart the computer before beginning.
*When using a desktop computer, disconnect all USB devices
other than this unit, a keyboard and a mouse. When using a lap-
top computer, disconnect all USB devices other than this unit.
1. Confirm that the operating system is compatible with this
product.
Always complete all operating system updates and use the latest
version.
2. Confirm that the product firmware is the latest version.
3. When using software that uses the ASIO driver on Windows,
confirm that the driver is the latest version.
4. When using Windows, disable all devices other than this one
for “Recording” and “Playback” in the Windows Sound settings
(Sound Control Panel).
5. When using Windows, check the power settings.
o
In the “USB settings”, set the “USB selective suspend setting”
to “Disabled”.
o
Set “Processor power management” “Minimum processor
state” to “100%”.
6. Adjust the buffer size.
Raise or lower the default setting value of 256 one step at a time,
With software that uses the ASIO driver, open the Settings Panel
from the software.
7. Change the USB port and USB cable.
Try connecting to a USB 2.0 port on the computer if it has one.
8. When using macOS, try resetting the NVRAM (or PRAM) and the
SMC.
o
https://support.apple.com/ja-jp/HT204063
o
https://support.apple.com/ja-jp/HT201295
9. Stop antivirus software and other software running in the back-
ground, and disable wireless LAN. Then, check whether the
problem continues to occur.
10 - Troubleshooting
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TASCAM Mixcast 4