138
Chapter
7
Diagnosing Problems
ERROR: LOCKED
SN=nnnnnnnnnnnnnnn
nnnnnn
No
nnnnnnnnnnnnnnnnnnnn
n is the serial number of
the printer’s security key.
The SPX serial number
does not match the
printer’s serial number
and cannot be used with
the printer.
Contact your authorized service
representative.
1
ERROR: NO DRAM
DETECTED
No
The printer could not find
any DRAM.
Contact your authorized service
representative.
1
ERROR: NVRAM
FAILURE
No
The non-volatile SRAM
on the controller board
has failed.
Contact your authorized service
representative.
1
ERROR OCCURRED
FLUSHING QUEUES*
No
An interim message that
displays while the printer
discards host data it
cannot use because a
fault condition exists.
Wait for another message. When
the asterisk (*) stops rotating, a
different fault message will appear.
Troubleshoot the final message.
ERROR: PROGRAM
NEEDS MORE DRAM
No
The printer requires more
DRAM to run the
downloaded program.
Contact your authorized service
representative.
1
ERROR: PROGRAM
NEEDS MORE FLASH
No
The printer requires more
flash memory to run the
downloaded program
Contact your authorized service
representative.
1
ERROR: PROGRAM
NOT COMPATIBLE
Yes
The printer is not
compatible with the
downloaded program.
Use the correct emulation software
options(s) for this printer model.
ERROR: PROGRAM
NOT VALID
Yes
The printer does not see
a program in flash
memory.
There is no program in printer
memory. Download the emulation.
ERROR: SECURITY
KEY NOT DETECTED
No
The security key is not
present or failed.
Contact your authorized service
representative.
1
ERROR: SHORT AT
ADDRESS XXXX
No
Hardware failure in
SDRAM or controller
circuitry.
Contact your authorized service
representative.
1
ERROR: WRITING TO
FLASH
No
Hardware or software
fault in flash memory.
Contact your authorized service
representative.
1
ERROR: WRONG
CHECKSUM
No
The printer received the
complete program but the
checksum did not match.
The data may have been
corrupted during
downloading.
Contact your authorized service
representative.
1
Table 8. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation
Solution
Summary of Contents for 6605
Page 1: ...TallyGenicom 6600 Series Printers User s Manual ...
Page 3: ...User s Manual TallyGenicom 6600 Series Printers ...
Page 14: ...14 Chapter 1 Contact Information ...
Page 114: ...114 Chapter 5 RS 232 Serial Interface ...
Page 150: ...150 Chapter 7 Diagnosing Problems ...
Page 158: ...158 Appendix B ...
Page 170: ...170 Appendix C Performance Limitations ...
Page 176: ...176 Appendix D Stacker Operation ...
Page 196: ...196 Appendix G Software License Agreement ...
Page 211: ......
Page 212: ...255552 001B 255552 001 ...