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About This Document

NetBackup 5020

Routine Maintenance

B.1.1-2

Symantec Corporation Issue 01 (2010-12-10)

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Update History

Updates between document revisions are cumulative. Therefore, the latest version of this
document contains all of the updates that were made in previous versions.

Updates in Issue 01(2010-12-10)

Initial commercial release.

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Summary of Contents for NetBackup 5020

Page 1: ...Symantec Corporation NetBackup 5020 Release 1 2 Routine Maintenance Issue 01 Date 2010 12 10 Part Number...

Page 2: ...ment are the property of their respective holders Notice The purchased products services and features are stipulated by the contract made between Symantec and the customer All or part of the products...

Page 3: ...Site 3 1 3 1 Checking Equipment Running Environment 3 1 3 2 Checking the Internal Cabinet Environment 3 2 3 3 Checking Indicator Status 3 5 4 Guide to the Routine Maintenance Using the System Monitor...

Page 4: ...n Issue 01 2010 12 10 B 3 Technical Support B 2 B 3 1 Contacting Technical Support B 2 B 3 2 Licensing and Registration B 3 B 3 3 Customer Service B 3 B 3 4 Maintenance Agreement Resources B 3 B 3 5 A...

Page 5: ...em monitoring interface 4 3 Figure 4 4 Hardware Alerts option 4 4 Figure 4 5 Alarm list 4 4 Figure 4 6 CPU option 4 6 Figure 4 7 CPU status 4 6 Figure 4 8 Disk option 4 8 Figure 4 9 Disk status 4 8 Fi...

Page 6: ......

Page 7: ...iew of NetBackup 5020 3 5 Table 3 4 Description of the indicators of the rear view of NetBackup 5020 3 7 Table 3 5 Description of the indicators of the 10GE NIC 3 8 Table 4 1 Description of alarm para...

Page 8: ......

Page 9: ...ocedure This document is intended for Network monitoring engineer System maintenance engineer Field maintenance engineer Symbol Conventions The symbols that may be found in this document are defined a...

Page 10: ...solve a problem or save time Provides additional information to emphasize or supplement important points of the main text Update History Updates between document revisions are cumulative Therefore th...

Page 11: ...aser safety precautions to ensure the safety of the human body and the device 1 4 Using Optical Fiber You should use optical fibers properly to ensure the normal running of the device otherwise bodily...

Page 12: ...ifier Indicates the grounding position Warning for removing or inserting the system disks Indicates that you should not remove or insert the system disks at will Weight warning identifier Indicates th...

Page 13: ...used by static electricity To protect the devices note the following Do not touch the exposed device modules with bare hands because the static electricity of the human body may damage the electrostat...

Page 14: ...R disconnect the patch cord between the peer device and the local device to protect the optical transceiver from the optical power Do not remove or insert the optical transceiver that connects to fibe...

Page 15: ...y occur Avoid dropping screw into the sub rack or the device otherwise short circuit may occur 1 6 Electrical Safety When you install and maintain the equipment follow the electrical safety precaution...

Page 16: ...ectricity inside the electrical wires and communication cables could result in electrical shock When you operate a device in the ESD sensitive area you must take ESD preventive measures such as wearin...

Page 17: ...ools This section describes the maintenance tools and their functions 2 1 Purpose To verify that the equipment environment and status are functional To maintain the equipment in good condition through...

Page 18: ...AID status Checking the Fan status Checking the Power Supply status Checking Temperature It is recommended to check the alarm information every day and other items every week 2 3 Tools This section de...

Page 19: ...NetBackup 5020 Routine Maintenance 2 Overview of Routine Maintenance Issue 01 2010 12 10 Symantec Corporation 2 3...

Page 20: ......

Page 21: ...net Environment This section describes the criteria for checking the cabinet helping to ensure the cabinet environment and avoid faults due to environmental issues 3 3 Checking Indicator Status This s...

Page 22: ...All fire facilities in the equipment room are functional and in good condition Dust Check the cabinet surface and inside equipment room floor and worktable surface All parts must be clean and dust fr...

Page 23: ...ht and free from loosening and corrosion 2 All equipment is free from deformation and evidence of long term overheating at contacts 3 Given an input voltage of 110 V AC the measured voltage should ran...

Page 24: ...ould be approximately 1 ohm or less If the resistance measured at a grounding point exceeds 1 ohm check the grounding cable connecting terminal and fastening screw and make appropriate corrections Set...

Page 25: ...ew of the NetBackup 5020 Table 3 3 lists the indicator status of the front view of NetBackup 5020 Figure 3 1 Front view 1 System alarm location indicator 2 System power indicator 3 Disk online status...

Page 26: ...a Off The disk is not powered on Disk read write status indicator Green Blinking The device is transferring data Off The device is not transferring data a A location command is sent through the manage...

Page 27: ...ed to the mains power supply Rear panel Link indicator of the IPMI management network port Green On The link of the management network port is normal Off No link Active indicator of the IPMI managemen...

Page 28: ...On Data is being transferred at a rate of 10 Gbit s Yellow On Data is being transferred at a rate of 1 Gbit s End Exception Handling System power indicator If the indicator is off see Device Cannot B...

Page 29: ...hooting Guide If the fan running alarm indicator remains off unplug and then plug in the fan module The NetBackup 5020 must be powered off before replacement of a fan A scheduled outage period must be...

Page 30: ......

Page 31: ...atus of the CPU you can know whether the CPU works normally 4 3 Viewing the Disk Status This section describes how to check the disk status on the system monitoring interface By checking the disk stat...

Page 32: ...act on the System None Reference Standard None Procedure Step 1 Log in to the system monitoring interface 1 Open a browser on a Windows PC Enter https xxx xxx xxx xxx in the address bar the xxx xxx xx...

Page 33: ...enance Using the System Monitor Interface Issue 01 2010 12 10 Symantec Corporation 4 3 Figure 4 2 Main interface of the NetBackup 5020 4 Choose Monitor System and enter the system monitoring interface...

Page 34: ...Expand the node in the navigation tree and then click Hardware Alerts as shown in Figure 4 4 Figure 4 4 HardwareAlerts option Step 3 View hardware alarms in the alarm list as shown in Figure 4 5 Tabl...

Page 35: ...ction can be Deasserted or Asserted Deasserted clearing alarms Asserted alarm End Exception Handling Collect alarms Based on the alarm troubleshoot the problem by referring to System Alarm Location In...

Page 36: ...ace NetBackup 5020 Routine Maintenance 4 6 Symantec Corporation Issue 01 2010 12 10 Figure 4 6 CPU option Step 3 View the CPU status as shown in Figure 4 7 Table 4 2 lists the parameter description ID...

Page 37: ...us If the value of ErrorStatus is 0 it indicates that a CPU is working normally If the value of ErrorStatus is 1 it indicates that a CPU is working abnormally End Exception Handling If the CPU is in t...

Page 38: ...as shown in Figure 4 9 Table 4 3 lists the parameter description Figure 4 9 Disk status Table 4 3 Description of parameters related to the disk status Parameter Description Slot Number The slot number...

Page 39: ...line Capacity The disk capacity Unit TB NOTE A 2 Terabyte disk has 2x1012 bytes this is represented as 1 817 TB Type The physical type of the disk The type of disks in the NetBackup 5020 is SATA Enclo...

Page 40: ...group status you can know whether the RAID group works normally Impact on the System None Reference Standard The normal state of a RAID Group is Optimal Procedure Step 1 Log in to the system monitorin...

Page 41: ...s that the RAID group is normal Degraded indicates that the RAID group is degraded Capacity The capacity of the RAID group Unit TB Type The level of the RAID group The level of a RAID group that consi...

Page 42: ...in the Degraded state contact the technical support engineers if the RAID group does not successfully rebuild automatically 4 5 Checking the Fan Status This section describes how to check the fan stat...

Page 43: ...System Monitor Interface Issue 01 2010 12 10 Symantec Corporation 4 13 Figure 4 12 Fan option Step 3 View the fan status as shown in Figure 4 13 Table 4 5 lists the parameter description ID x indicate...

Page 44: ...n rotational speed The value is 11 468 RPM ErrorStatus Fan status If the value of ErrorStatus is 0 it indicates that a fan is working normally If the value of ErrorStatus is 1 it indicates that a fan...

Page 45: ...orporation 4 15 Step 2 Expand the node in the navigation tree and then click Power Supply as shown in Figure 4 14 Figure 4 14 Power supply option Step 3 View the power supply status as shown in Figure...

Page 46: ...ue is 1 Watts HighWaterMark Highest value of the power supply The value is 700 Watts ErrorStatus Power supply status If the value of ErrorStatus is 0 it indicates that a power supply is working normal...

Page 47: ...tec Corporation 4 17 Step 2 Expand the node in the navigation tree and then click Temperature as shown in Figure 4 16 Figure 4 16 Temperature option Step 3 View the state of the temperature of the enc...

Page 48: ...mp indicates the temperature of the inner inlet of the chassis Outtake Vent Temp indicates the temperature of the inner outlet of the chassis Backplane Temp indicates the temperature of the backplane...

Page 49: ...e value of ErrorStatus is 0 it indicates that the temperature is normal If the value of ErrorStatus is 1 it indicates that the temperature is abnormal End Exception Handling If the value of Intake Ven...

Page 50: ......

Page 51: ...Abnormal Fire safety Normal Abnormal Dust Normal Abnormal Enclosure power supply Normal Abnormal Checking environme nt inside the cabinet Power system Normal Abnormal Cable system Normal Abnormal Gro...

Page 52: ...tive indicator of the IPMI management network port Normal Abnormal Link indicator of the service network port NIC1 NIC2 Normal Abnormal Active indicator of the service network port NIC1 NIC2 Normal Ab...

Page 53: ...utine Maintenance A Maintenance Record Issue 01 2010 12 10 Symantec Corporation A 3 Maintenance Item Maintenance Condition Remarks Maintenan ce Owner Problems and troublesho oting Remaining problems V...

Page 54: ......

Page 55: ...for our online Knowledge Base The Technical Support group works collaboratively with the other functional areas within Symantec to answer your question in a timely fashion For example the Technical S...

Page 56: ...our online Knowledge Base The Technical Support group works collaboratively with the other functional areas within Symantec to answer your question in a timely fashion For example the Technical Suppor...

Page 57: ...the following URL http www symantec com techsupp and then click Business Product Support B 3 3 Customer Service Customer service information is available at the following URL http www symantec com te...

Page 58: ...es remove the burden of managing and monitoring security devices and events ensuring rapid response to real threats Consulting Services Symantec Consulting Services provide on site technical expertise...

Page 59: ...nyms and Abbreviations A AC Alternating Current ACPI Advanced Configuration and Power Interface C CPU Central Processing Unit E ESD Electrostatic Discharge F FC Fiber Channel I IPMI Intelligent Platfo...

Page 60: ...C Acronyms and Abbreviations NetBackup 5020 Routine Maintenance C 2 Symantec Corporation Issue 01 2010 12 10 PC Personal Computer R RAID Redundancy Array Independency Disk...

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