Symantec 4400 Series, Installation Manual

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74 Legal agreements
SYMANTEC CLIENTLESS VPN GATEWAY APPLIANCE LICENSE AND WARRANTY AGREEMENT
Appliance for a period of thirty (30) days from the date of original purchase of
the Appliance. Your sole remedy in the event of a breach of this warranty will be
that Symantec will, at its option, repair or replace any defective Software
returned to Symantec within the warranty period or refund the money You paid
for the Appliance.
Symantec warrants that the hardware component of the Appliance (the
"Hardware") shall be free from defects in material and workmanship under
normal use and service and substantially conform to the written documentation
accompanying the Appliance for a period of three hundred sixty-five (365) days
from the date of original purchase of the Appliance. Your sole remedy in the
event of a breach of this warranty will be that Symantec will, at its option, repair
or replace any defective Hardware returned to Symantec within the warranty
period or refund the money You paid for the Appliance.
The warranties contained in this agreement will not apply to any Software or
Hardware which:
A.has been altered, supplemented, upgraded or modified in any way; or
B.has been repaired except by Symantec or its designee.
Additionally, the warranties contained in this agreement do not apply to repair
or replacement caused or necessitated by: (i) events occurring after risk of loss
passes to You such as loss or damage during shipment; (ii) acts of God including
without limitation natural acts such as fire, flood, wind earthquake, lightning or
similar disaster; (iii) improper use, environment, installation or electrical
supply, improper maintenance, or any other misuse, abuse or mishandling; (iv)
governmental actions or inactions; (v) strikes or work stoppages; (vi) Your
failure to follow applicable use or operations instructions or manuals; (vii) Your
failure to implement, or to allow Symantec or its designee to implement, any
corrections or modifications to the Appliance made available to You by
Symantec; or (viii) such other events outside Symantec's reasonable control.
Upon discovery of any failure of the Hardware, or component thereof, to
conform to the applicable warranty during the applicable warranty period, You
are required to contact us within ten (10) days after such failure and seek a
return material authorization ("RMA") number. Symantec will promptly issue
the requested RMA as long as we determine that You meet the conditions for
warranty service. The allegedly defective Appliance, or component thereof,
shall be returned to Symantec, securely and properly packaged, freight and
insurance prepaid, with the RMA number prominently displayed on the exterior
of the shipment packaging and with the Appliance. Symantec will have no
obligation to accept any Appliance which is returned without an RMA number.
Upon completion of repair or if Symantec decides, in accordance with the
warranty, to replace a defective Appliance, Symantec will return such repaired