Symantec 4400 Series, Installation Manual

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41 License setup
Obtaining and organizing license serial numbers
■
Full company name.
■
Maintenance serial number for base license.
The Symantec System ID is an ID number that identifies your appliance to the
licensing system, which you can find through the product’s GUI or command-
line interface using the license command.
Warning:
The Symantec System ID is case sensitive.
You can locate the appliance serial number on a label on the bottom of your
appliance and also on the shipping carton.
Technical contact information (names, phone and FAX numbers) is required as
only these two people can contact Symantec for technical support. If you have
more than one appliance you may only have two contacts for your entire
company.
You must register for maintenance services at the same time that you request
your license file.
Complete the License File Organization worksheet recording the serial numbers
for the appliance.
The base license includes one year of Gold Maintenance service.
Plan for your license file
When your license file is emailed to you, the only identifying information you
receive is in the subject line of the email. The subject line contains one of the
serial numbers included inside the license file. You must check your records and
verify to which appliance the license email applies and rename the file
accordingly. You should create a distinguishable naming convention to easily
identify the licenses when you go to upload this license file to the individual
appliance.
Your license file is attached to your email in a .zip file. Open this file using a
decompression utility, such as WinZip or WinRAR.
The .slf file contained within the .zip file is the actual license file that you must
load into your product to make it function.
Do not attempt to edit the .slf file in a text editor such as Notepad or Wordpad as
this will corrupt your license file and prevent your product from working
properly.
If you need additional support, use the following URL to contact the Customer
Service team for your region:
http://www.symantec.com/licensing/els/help/en/help.html
You must upload your license file to the appliance before the 30-day grace period
expires.