Symantec 4400 Series, Installation Manual, Page: 3 / 100

Alerting Services and Virus Definition Updates for virus outbreaks and security
alerts.
Symantec technical support offerings include:
■
A range of support options that give you the flexibility to select the right
amount of service for any size organization
■
Telephone and Web support components that provide rapid response and
up-to-the-minute information
■
Upgrade insurance that delivers automatic software upgrade protection
■
Content Updates for virus definitions and security signatures that ensure
the highest level of protection
■
Global support from Symantec Security Response experts, which is
available 24 hours a day, 7 days a week worldwide in a variety of languages
for those customers enrolled in the Platinum Support program
■
Advanced features, such as the Symantec Alerting Service and Technical
Account Manager role, offer enhanced response and proactive security
support
Please visit our Web site for current information on Support Programs. The
specific features available may vary based on the level of support purchased and
the specific product that you are using.
Licensing and registration
If the product that you are implementing requires registration and/or a license
key, the fastest and easiest way to register your service is to access the
Symantec licensing and registration site at
www.symantec.com/techsupp/ent/
enterprise.html , select licensing and Registration, then select the product and
version that you wish to register.
Contacting Technical Support
Customers with a current maintenance agreement may contact the Technical
Support group by phone or online at
www.symantec.com/techsupp/ .
Customers with Platinum support agreements may contact Platinum Technical
Support by the Platinum Web site at
www-secure.symantec.com/platinum/ .
When contacting the Technical Support group, please have the following:
■
Product release level
■
Hardware information
■
Available memory, disk space, NIC information
■
Operating system
■
Version and patch level
■
Network topology
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Router, gateway, and IP address information