Symantec 4400 Series, Installation Manual

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52 License setup
Explanation of the appliance licensing and maintenance
30-day grace period
The appliance runs for 30 days without a license file. However, a license file is
necessary to enable the software on the appliance to run after this 30-day grace
period has expired. You obtain a license file by accessing the Symantec licensing
Web site. See
“Getting started with your 30-day grace period” on page 39.
Maintenance contracts
Except for the first year, separate one and two year maintenance renewal
contracts are available for appliance base license functionality and additive
licenses.
Appliance
All base licenses include a Gold Maintenance contract. This Gold Maintenance
contract starts from the day the base license is purchased and lasts for one year.
The Gold Maintenance contracts include:
■
Business-hour telephone support.
■
Upgrade insurance, which includes an entitlement to any new versions of
the appliance software released by Symantec during the term of the
contract.
■
Advanced replacement of failed hardware.
If the appliance hardware fails during the term of the contract and this
failure is confirmed by Symantec, Symantec ships (during normal business
hours) a replacement unit within 24-hours of this confirmation. Symantec
has depots around the world to ensure timely delivery of the replacement.
Additive session licenses include maintenance for the increased number of
sessions if the base appliance is currently covered by a maintenance agreement.
This maintenance is tied to the basic appliance contract and expires on the same
date.
Platinum support is available as an uplift to Gold maintenance. The contract co-
terminates with the base appliance contract. You must purchase Gold and
Platinum renewals at the same time and for the same duration as the appliance
renewal.