YH4
GRAND
VITARA
ANTILOCK BRAKE SYSTEM (ABS) (OPTIONAL)
5E1-9
1-1. CUSTOMER COMPLAINT ANALYSIS
Record details of the problem (failure, complaint) and how it occurred as described by the customer.
For this purpose, use of such a questionnaire form as shown below will facilitate collecting information to the
point required for proper analysis and diagnosis.
CUSTOMER QUESTIONNAIRE (EXAMPLE)
Customer’s name:
Model:
VIN:
Date of issue:
Date Reg.
Date of problem:
Mileage:
Problem Symptoms
D
“ABS” warning light abnormal: fails to turn on/fails to go off /
flashes
D
Abnormal noise while vehicle is running: from motor, from valve,
other__________________
D
Wheel is locked at braking:
D
Pump motor does not stop (running):
D
Braking does not work:
D
Other:
Frequency of occurrence
D
Continuous/Intermittent (
times a day, a month) /
other______________
Conditions for Occurrence
of Problem
D
Vehicle at stop & ignition switch ON:
D
When starting: at initial start only / at every start / Other______________
D
Vehicle speed: while accelerating / while decelerating / at stop /
while turning / while running at constant speed /
other________________
D
Road surface condition: Paved road / rough road / snow-covered
road / other_________________
D
Chain equipment:
Environmental Condition
D
Weather:
fair / cloudy / rain / snow / other___________________
D
Temperature:
_
F (
_
C)
Diagnostic Trouble Code
D
First check: Normal code/malfunction code (
)
D
Second check after
test drive:
Normal code / malfunction code (
)
Summary of Contents for Grand Vitara 1998
Page 225: ...YH4 GRAND VITARA FRONT SUSPENSION 3D 23 TIGHTENING TORQUE SPECIFICATIONS ...
Page 531: ...YH4 GRAND VITARA 8 6 BODY ELECTRICAL SYSTEM POWER SUPPLY DIAGRAM Refer to Section 8A ...
Page 659: ...YH4 GRAND VITARA BODY SERVICE 9 41 1 Side body outer panel A Apply sealant B Brush treatment ...
Page 673: ...YH4 GRAND VITARA BODY SERVICE 9 55 B B C C 2 DOOR MODEL ...
