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CUSTOMER SUPPORT
SUMMARY:
This section provides you information necessary to contact our Customer Support Team, such as hours of operation and
phone numbers, along with our website that can be used to look up videos, printable material or submit for a trouble ticket.
DETAILS:
Contact Information:
If you need to contact Customer Support, call 1-800-717-
8076, if you receive no answer, please submit a support ticket
by emailing [email protected] and request a return
call back.
Hours of Operation:
Customer Support is available from 6:00am-5:00pm
Monday- Friday, Pacific Standard Time.
Website:
If you need to look up parts, review our FAQ’s, look at
manuals or videos, or open a customer support ticket, feel free
to go onto our website at:
https://stagesindoorcycling.freshdesk.com/support/home
.
Pictures and Videos:
Depending on the problem you are having with the bike, you
may be asked to supply pictures or videos when calling in for
support.
Return Labels:
If a replacement console or power meter is sent to repair a bike,
Customer Support will send an electronic return label to you
to ship the part back. We request that the used console or
power meter be put in the box that the new part was sent in,
taped shut, label attached and sent back to us as soon as
possible.
Parts:
When calling in for assistance, we request that you have the serial
number of the bike and part number from the manual that you are
requesting. If the part request is for a console or power meter,
please have the serial number available, part number isn’t
required.
Standard Warranty Information:
1.
Stages Indoor Cycling bikes carry the following warranty
durations:
Frame: 15 years
Carbon Drive Belt: 10 years
Mechanical Systems: 3 years
Electronics: 1 year
Wear Items (Saddle and Pedals): 6 months
2.
Extended warranties are not available at this time.
