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SpectraLink 8440, Administration Manual

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SpectraLink 8440 Administration Manual Download Page 71

Spectralink 84-Series Series Wireless Telephones Administration Guide 

1725-86984-000_P.docx 
September 2016 

71 

Parameter 

Permitted Values 

Default 

np.silent.alert.barcodeBeep.tonePattern 
np.silent.alert.barcodeBeep.vibration 

Any tone (see se.pat.misc) 
0 or 1 

silent 
0 

The tone pattern and vibration (1 to enable) for the alert played when a barcode is scanned. 

np.silent.alert.docked.tonePattern 
np.silent.alert.docked.vibration 

Any tone (see se.pat.misc) 
0 or 1 

silent 
0 

The tone pattern and vibration (1 to enable) for the alert played if the handset is docked. 

np.silent.alert.undocked.tonePattern 
np.silent.alert.undocked.vibration 

Any tone (see se.pat.misc) 
0 or 1 

silent 
0 

The tone pattern and vibration (1 to enable) for the alert played if the handset is undocked. 

np.silent.alert.instantMessaging.tonePattern 
np.silent.alert.instantMessaging.vibration 

Any tone (see se.pat.misc) 
0 or 1 

silent 
0 

The tone pattern and vibration (1 to enable) for the instant message alert. 

np.silent.alert.localHoldNotification.tonePattern 
np.silent.alert.localHoldNotification.vibration 

Any tone (see se.pat.misc) 
0 or 1 

silent 
0 

The tone pattern and vibration (1 to enable) for the local hold notification alert. 

np.silent.alert.lossOfNetwork.tonePattern 
np.silent.alert.lossOfNetwork.vibration 

Any tone (see se.pat.misc) 
0 or 1 

silent 
0 

The tone pattern and vibration (1 to enable) for the alert played if the network is lost. 

np.silent.alert.lowBattery.tonePattern 
np.silent.alert.lowBattery.vibration 

Any tone (see se.pat.misc) 
0 or 1 

silent 
0 

The tone pattern and vibration (1 to enable) for the alert played if the battery is low. 

np.silent.alert.veryLowBattery.tonePattern 
np.silent.alert.veryLowBattery.vibration 

Any tone (see se.pat.misc) 
0 or 1 

silent 
0 

The tone pattern and vibration (1 to enable) for the alert played if the battery is very low. 

np.silent.alert.messageWaiting.tonePattern 
np.silent.alert.messageWaiting.vibration 

Any tone (see se.pat.misc) 
0 or 1 

silent 
0 

The tone pattern and vibration (1 to enable) for the alert played if there is a message waiting. 

np.silent.alert.negativeConfirm.tonePattern 
np.silent.alert.negativeConfirm.vibration 

Any tone (see se.pat.misc) 
0 or 1 

silent 
0 

The tone pattern and vibration (1 to enable) for the negative confirmation alert. 

np.silent.alert.positiveConfirm.tonePattern 
np.silent.alert.positiveConfirm.vibration 

Any tone (see se.pat.misc) 
0 or 1 

silent 
0 

The tone pattern and vibration (1 to enable) for the positive confirmation alert. 

np.silent.alert.pttTransmit.tonePatterna 
np.silent.alert.pttTransmit.vibration 

Any tone (see se.pat.misc) 
0 or 1 

silent 
0 

The tone pattern and vibration (1 to enable) for the alert played if sending a push-to-talk page. 

np.silent.alert.pttWait.tonePattern 
np.silent.alert.pttWait.vibration 

Any tone (see se.pat.misc) 
0 or 1 

silent 
0 

The tone pattern and vibration (1 to enable) for the push-to-talk wait alert. 

np.silent.alert.welcome.tonePattern 
np.silent.alert.welcome.vibration 

Any tone (see se.pat.misc) 
0 or 1 

silent 
0 

The tone pattern and vibration (1 to enable) for the alert played when the handset turns on. 

Summary of Contents for 8440

Page 1: ...1725 86984 000 Rev P September 2016 Spectralink 84 Series Wireless Telephone Administration Guide ...

Page 2: ...wings and specifications contained herein are the property of Spectralink and shall be neither reproduced in whole or in part without the prior written approval of Spectralink nor be implied to grant any license to make use or sell equipment manufactured in accordance herewith Spectralink reserves the right to make changes in specifications and other information contained in this document without ...

Page 3: ...of your Spectralink Handsets 20 Chapter 2 System Overview 21 What is SIP 21 Network Requirements 21 Network Configuration 22 Understanding Spectralink Phone Software Architecture 23 What is the Updater 23 What is the Spectralink Software 24 What are the configuration files 24 What are the resource files 25 Part II Setting Up Your Environment 26 Chapter 3 Setting Up Your Device Network 27 Wireless ...

Page 4: ...e IDs 47 Deploying and Updating Spectralink Handsets with a Provisioning Server 48 Shortcut Method to Deploy Spectralink Handsets with a Provisioning Server 49 Upgrading Spectralink Software 51 Chapter 5 Understanding the Files Written by the Handsets 52 Log Files 53 Overrides 53 Deleting the override file 54 Contacts 54 Call List 55 Part III Configuring Features 58 Chapter 6 Features that Cannot ...

Page 5: ...5 Background Images 86 Configuring Background Images 86 Backlight Off while Phone is Charging 87 Battery End of life Alert 87 Feature and Basic Settings Menu Password 88 Call Hold 89 Call Handling Features 91 Call Park and Retrieve 92 Call Waiting Alerts 92 Calling Party Identification 92 Missed Call Notification 93 Call Transfer 93 Call Lists 95 Miscellaneous Call Handling Parameters 95 CMS 2 0 9...

Page 6: ...33 Specialized Caller Treatments 133 Location Services Ekahau 135 Microsoft Exchange Calendar Integration 136 Open Application Interface 138 Passwords User and Administrator 139 Personal Alarms 141 Administrator Configurable Options 142 User Experience 144 Integration with Third Party Applications 147 XML API Detail 151 Viewing an Alarm Event 151 Configuration Template 152 Phone Lock 153 Provision...

Page 7: ...g Digital Certificates 193 About Digital Certificates 195 Types of certificates 195 Configuring certificates 196 Generating a Certificate Signing Request 207 Downloading Certificates to a Spectralink Phone 208 DNS SIP Server Name Resolution 208 Behavior When the Primary Server Connection Fails 209 Incoming Signaling Validation 211 Instant Messaging 212 IP Type of Service 215 qos 215 Logging Parame...

Page 8: ...arance 242 Local Digit Map 243 Understanding Digit Map Rules 244 Location Values for E 911 Services 249 Real Time Transport Protocol Ports 250 Shared Line Appearances 251 Shared Call Appearance Signaling 252 Static DNS Cache 253 Using Static DNS Cache for Redundancy 258 DNS Cache dns 259 NAPTR NAPTR 259 SRV SRV 260 A A 260 Voice Activity Detection 264 Part IV Troubleshooting and Maintaining your D...

Page 9: ...ess Issues 287 Calling Issues 287 Display Issues 288 Audio Issues 288 Upgrading Issues 289 Chapter 13 Miscellaneous Maintenance Tasks 291 Encrypting Configuration Files 291 Comparing encrypted and unencrypted files 295 Decrypting existing configuration files 295 Changing an existing key 296 Log messages 296 Multiple Key Combinations 297 Rebooting the Phone 297 Resetting to factory defaults 298 Upd...

Page 10: ...09 Response Support 312 Hold Implementation 314 Reliability of Provisional Responses 315 Transfer 315 Third party call control 315 SIP for Instant Messaging and Presence 315 Appendix C Open Source Information 316 OFFER for Source for GPL and LGPL Software 316 Contact Information for Requesting Source Code 316 Appendix D Library of device Settings 317 Appendix E Trusted Certificate Authority List 3...

Page 11: ...his Guide System administrators and network engineers should read this guide for advanced information on configuring and understanding Spectralink 84 Series handsets This guide describes administration level tasks and is not intended for end users Before reading this guide you should be familiar with the following The information in the Spectralink 84 Series Deployment Guide is not duplicated in t...

Page 12: ...oning server the Web Configuration Utility or the local handset user interface this document emphasizes the central provisioning server method It is the preferred method for deploying advanced configurations such as those covered in this document as it is the only method that is available for every feature The Web Configuration Utility and the local handset user interface do not provide access to ...

Page 13: ... and other resources are sorted by the date they were created so the most recently created resource is at the top of the list You can further sort the list by the tabs across the top of the list to find exactly what you are looking for Click the title to open the link Specific Documents Spectralink 84 Series Wireless Telephone Deployment Guide This document introduces deployment concepts and the m...

Page 14: ...on for implementation of the barcode application The Spectralink 84 Series User Guide also contains information about deploying the barcode feature The Spectralink 84 Series User Guide offers comprehensive instructions on using each of the features deployed on the handsets For information on IP PBX and softswitch vendors see the Spectralink 84 Series Call Server Interoperability Guide For informat...

Page 15: ...ion of interest or important information that will help you be successful in accomplishing a procedure or understanding a concept Tip The Tip icon highlights information that may be valuable or helpful for users to know such as special techniques shortcut methods or information that will make user tasks easier to perform Web The Web Info icon highlights supplementary information available online s...

Page 16: ...oint to other relevant troubleshooting reference information Settings The Settings icon highlights information to help you zero in on settings you need to choose for a specific behavior to enable a specific feature or access customization options Writing Conventions Convention Description MACaddress Indicates that you must enter information specific to your installation phone or network For exampl...

Page 17: ...1725 86984 000_P docx September 2016 17 Part I Getting Started Part I gives you an overview of the Spectralink 84 Series handsets and of the Spectralink Software ...

Page 18: ...of the Spectralink 84 Series handsets battery packs and chargers have been tested as a complete system by an independent testing organization and have been certified by that organization to meet applicable safety standards Use or operation of the Spectralink 84 Series handsets with batteries or chargers other than those authorized by Spectralink has not been tested or safety certified Spectralink ...

Page 19: ...ministrator s perspective the handsets are endpoints in an overall network topology designed to interoperate with other compatible equipment including application servers media servers internet working gateways voice bridges and other end points If you want to begin setting up your Spectralink handsets on the network go to Setting Up Your Device Network If you want to begin configuring the feature...

Page 20: ...bly reduced Field upgradeable Upgrade handsets as standards develop and protocols evolve Extends the life of the handset to protect your investment Application flexibility for call management and new telephony applications Large LCD Easy to use easily readable and intuitive interface Support of rich application content including multiple call appearances presence and instant messaging and XML serv...

Page 21: ...ard for multimedia communications over IP It is an ASCII based application layer control protocol defined in RFC 3261 that can be used to establish maintain and terminate calls between two or more endpoints Like other voice over IP VoIP protocols SIP is designed to address the functions of signaling and session management within a packet telephony network Signaling allows call information to be ca...

Page 22: ...ever connect to a WLAN to send and receive all data using 802 11a b g n technology to access telephony resources on the wired LAN There are many ways to set up a phone network using Spectralink wireless handsets and the diagram shown next is just one example of a network setup SIP Call Server Ethernet switch Wi Fi AP WLAN Controller Wi Fi AP PSTN Access point area Servers Time Server LDAP Server R...

Page 23: ...emory on the handset The Updater is installed at the factory and is already installed on your new Spectralink handsets When you start boot reboot the handset the Updater performs the following tasks 1 Enables you to open the setup menu so you can set various network and provisioning options The Updater requests IP settings and accesses the provisioning server also called the boot server to look fo...

Page 24: ...udio codecs Flexible provisioning methods to support single handset small business and large multi site enterprise deployments The software is a binary file image and contains a digital signature that prevents tampering or the loading of rogue software images Each release of software includes a new image file Both the Updater and Spectralink Software run on all 84 Series handset models that Spectr...

Page 25: ...llowing configuration methods Take note that there is a precedence order among the configuration methods changes made to settings using a higher priority method override settings made using a lower priority method Configuration changes are uploaded to the handset as override files that remain active until you remove them or reset to default The precedence order for configuration parameter changes ...

Page 26: ...hods you can use to set up handset features You will find basic and advanced instructions on how to set up a provisioning server how to deploy the Spectralink handsets from the provisioning server and how to upgrade the software Part II consists of the following chapters Chapter 3 Setting Up Your Device Network Chapter 4 Setting Up the Provisioning Server Chapter 5 Understanding the Files Written ...

Page 27: ...on to configure them prior to deployment using the USB interface USBNet to the device and the device set parameters in the configuration file See the Spectralink 84 Series Wireless Telephone Deployment Guide for full information about using the USB interface and basic wireless settings More advanced wireless settings that may need to be set up to connect your device to the Wireless LAN WLAN are lo...

Page 28: ... more information on DHCP options see RFC 2131 and RFC 2132 Settings Overriding the SNTP values set by DHCP The configuration file value for SNTP server address and SNTP GMT offset can be configured to override the DHCP value See tcpIpApp sntp address overrideDHCP If you do not have control of your DHCP server or do not have the ability to set the DHCP options you will need to enable the handset t...

Page 29: ...pported provisioning protocols The Updater performs the provisioning functions of uploading log files master configuration files software updates and device setting menu changes By default handsets are shipped with FTP enabled as the provisioning protocol You can change the provisioning protocol by updating the Server Type option Or you can specify a transfer protocol in the Server Address for exa...

Page 30: ...ord to be saved in reversible encryption The user account on the server must have administrative privileges The wildcard must be set as MIME type otherwise the handset will not download cfg ld and other required files This is because the Microsoft Internet Information Server cannot recognize these extensions and will return a File not found error To configure wildcard for MIME type see http suppor...

Page 31: ...ss and subnet mask will never be used in this configuration Settings Resetting network configurations The basic network configuration referred to in the subsequent sections can be reset to factory default settings using the handset s main menu Select Settings Advanced Settings enter password Administration Settings Reset to Defaults Reset Device Settings Or use a multiple key combination as descri...

Page 32: ...d Provisioning Protocols Note Active FTP is not supported for BootROM version 3 0 or later Passive FTP is supported Only implicit FTPS is supported Server address Dotted decimal IP address OR URL Domain name string or a URL All addresses can be followed by an optional directory The address can also be followed by the file name of a cfg master configuration file which the handset will use instead o...

Page 33: ...lue is also stored in the handset s override file on the provisioning server If this field in the handset menu is populated then you cannot get code onto the phone from any other method than using the WebUI upgrade method because handset settings have highest precedence and this setting is basically a mirror of the override file If you want to download code into a particular handset using a provis...

Page 34: ...ng server The String provided must match one of the formats described for Server Address in Provisioning Server Menu Option 60 Format 0 RFC 3925 Binary 1 ASCII String RFC 3925 Binary Vendor identifying information in the format defined in RFC 3925 ASCII String Vendor identifying information in ASCII For more information see Technical Bulletin Using DHCP Vendor Identifying Options with Spectralink ...

Page 35: ...t s default router AC Required Yes No A flag to determine if handsets will connect only to APs access points that enforce access control Wi Fi Multimedia Admission Control WMM AC See Caution note below SSID string The Service Set Identifier SSID of the wireless network Security 0 No security 1 WEP 2 WPA PSK 3 WPA2 PSK 4 WPA2 Enterprise The wireless security mode WEP See WEP Menu WPA 2 PSK See WPA ...

Page 36: ...ypted Key1 Key2 Key3 Key4 Hexadecimal value The authentication keys There are four possible keys The key length is determined by the Key Length parameter WPA 2 PSK Menu You can modify the following Wi Fi Protected Access WPA WPA2 Pre Shared Key PSK configuration parameters on the WPA 2 PSK menu Table 3 22 WPA 2 PSK Menu Name Possible Values PSK Type 0 Passphrase default 1 Hexadecimal key The pre s...

Page 37: ...ag to determine whether or not EAP FAST Inband Provisioning is enabled Note This parameter is unavailable when EAP Method is 2 Table 3 8 802 1X Menu Name Possible Values EAP Method 0 None 1 EAP TLS 2 EAP PEAPv0 MSCHAPv2 3 EAP PEAPv0 GTC 4 EAP TTLS EAP MSCHAPv2 5 EAP TTLS EAP GTC 6 EAP FAST 7 EAP MD5 The selected EAP type to be used for authentication For more information see Supporting 802 1X Auth...

Page 38: ...must set the regulatory domain before the handsets can be used There is no default setting for this option and the handsets will not associate with an access point AP until you specify a value 5 GHz See 5 GHz Menu 2 4 GHz See 2 4 GHz Menu 5 GHz Menu You can modify the following parameters from the 5 GHz menu Table 3 55 5 GHz Menu Name Possible Values 5 GHz Enable Enabled Disabled A flag to determi...

Page 39: ...e if USB networking is supported USBnet is used by SLIC and USB Setup for initial provisioning SLIC disables it when the files are produced Parameter device usbnet enabled IP Address Dotted decimal IP address The handset s dotted decimal IP address on the USBNet interface For Spectralink handsets the default value is 169 254 1 2 Subnet Mask Dotted decimal subnet mask The handset s subnet mask For ...

Page 40: ...d Facility 0 to 23 A description of what generated the log message For more information see section 4 1 1 of RFC 3164 The default value is 16 which maps to local 0 Render Level 0 to 6 Specifies the lowest class of event that will be rendered to syslog It is based on device syslog renderLevel and can be a lower value See Appendix D for device parameters Note Use left and right arrow keys to change ...

Page 41: ...o A flag to determine whether or not the device certificate can be removed from the handset Configure TLS Profiles There are two TLS Platform Profiles and six TLS Application Profiles See TLS Profile Menu Configure TLS Applications See Applications Menu TLS Profile Menu You can modify the following parameters from the TLS Profile Menu Table 3 11 TLS Profile Name Possible Values SSL Cipher Suite St...

Page 42: ...4 000_P docx September 2016 42 Table 3 12 Applications Menu Name Possible Values 802 1X 1 or 2 The TLS Profile to use for 802 1X authentication Provisioning 1 or 2 The TLS Profile to use for provisioning authentication Syslog 1 or 2 The TLS Profile to use for syslog authentication ...

Page 43: ... log directory and override files on the server If you allow the handset write access to your provisioning server the handset can use the server to upload all of the file types and store administrator and user settings The handset is designed such that if it cannot locate a provisioning server when it boots up it will operate with internally saved parameters This is useful when the provisioning se...

Page 44: ...issues that may occur with the handset operation The handset s server account needs to be able to add files that it can write to in the log file directory and the provisioning directory It must also be able to access files in all directories mentioned in the MAC address cfg file All other files that the handset needs to read such as the application executable and the standard configuration files s...

Page 45: ... the status bar 4 Select Add 5 Enter the user name for the handset and select OK For example bill123 6 Select the Password checkbox and enter a password For example 1234 The handset will use this password to log in Settings FTP username and password When you set up the initial provisioning server as an FTP server use administrator for the username and admin123 for the password Ensure all checkboxe...

Page 46: ...Business and open SIP and odd numbered releases support open SIP only Release 4 7 and above differentiate Skype for Business and open SIP releases by the build number The last four digits of the build number denotes the build ID For Lync Skype for Business releases the first digit is set to 1 For non Lync SIP Generic releases the first digit is set to 2 For example Skype for Business 5 0 0 1077 SI...

Page 47: ... not differentiated on the label as to Lync or Lync All handsets manufactured before June 2013 are Microsoft Lync Server 2013 2010 compatible Please consult the label date to determine Lync compatibility To help understand if your 84 Series handset supports Skype for Business or Microsoft Lync Server 2013 or 2010 look at the manufacturing date on the label in the battery compartment ALL 84 Series ...

Page 48: ...intaining the same folder hierarchy To simplify provisioning Spectralink recommends as a best practice to start creating new configuration files from unedited template files containing the default values Rename the template file to your specific file name as you configure and add specific parameter values for your site You will see one sip ld file that includes all handset models Accompanying fold...

Page 49: ...erver The following steps are a shortcut method for provisioning procedure Please use the Spectralink 84 Series Wireless Telephone Deployment Guide for detailed instructions for each of these steps To deploy handsets with a provisioning server using a shortcut method 1 Obtain a list of MAC addresses for the handsets you want to deploy The MAC address is a 12 digit hexadecimal number on a label on ...

Page 50: ...o the organization s contact directory d Optional Edit the USER_PROFILES_DIRECTORY attribute of master configuration file if you intend to enable the User Login feature so that it points to the directory where user profile files are stored e Optional Edit the CALL_LISTS_DIRECTORY attribute of master configuration file so that it points to the user call lists 5 Perform the following steps to config...

Page 51: ... log You can now test your deployment by making calls and testing features Upgrading Spectralink Software You can upgrade the software that is running on the Spectralink handsets in your organization The upgrade process varies with the version of Spectralink Software that is currently running on your handsets and with the version that you want to upgrade to The Updater Spectralink Software executa...

Page 52: ... For example Filenames for the files produced by the handset start with the MACaddress and use an extension to signify the type of information in it E g 00907a0cd989 phone cfg is the filename of an override file created when the user changed a parameter in the handset keypad menus If User Profiles are deployed files start with the login name instead of the MACaddress E g lgates phone cfg Log files...

Page 53: ... to lowest priority 1 Local handset user interface 2 Web Configuration Utility 3 Central Provisioning Server 4 Default values If you set a parameter in the central provisioning server and the user later changes it in the handset menus the setting made by the user will take precedence and override the setting in the central provisioning server This action updates an overrides file that is stored in...

Page 54: ...ely The remote method could work in conjunction with a shift change where the likelihood of the phones power cycling is high It is also possible to automate this process with scripts 1 Modify the override files to have empty PHONE_CONFIG tags Open the override file and remove all tags The file should only have these active parameters PHONE_CONFIG PHONE_CONFIG 2 Make the override file read only Thi...

Page 55: ...l information such as remote party identification time and date of the call and call duration All call logs are enabled by default but can be disabled by turning off the unwanted parameter The Call List directory on the central provisioning server is a real time file When a new call is made the call is logged When the lists are cleared on the handset the calls in the cleared list are also cleared ...

Page 56: ...1 05T12 38 05 in local time duration String The duration of the call beginning when it is connected and ending when the call is terminated For example PT1H10M59S count Positive Integer The number of consecutive missed and abandoned calls from a call destination destination Address The original destination of the call For outgoing calls this parameter designates the outgoing call destination the na...

Page 57: ...ties in chronological order As a call progresses the connected party at the far end may change for example if the far end transfers the call to someone else The connected element allows the progression of connected parties when known to be saved for later use All calls that contain a connected state must have at least one connection element created finalDestination Address The final connected part...

Page 58: ...n some cases once the feature is configured user menus contain options that the user can configure to customize the feature for individual use and preferences System settings that the administrator configures to adjust the way the handset interacts with the greater infrastructure Configuration parameters are named for the function they provide but frequently several types of parameters must be con...

Page 59: ... in noisy environments Comfort Noise Fill Comfort noise fill is designed to help provide a consistent noise level to the remote user of a handsfree call Fluctuations in perceived background noise levels are an undesirable side effect of the non linear component of most acoustic echo cancellation AEC systems This feature uses noise synthesis techniques to smooth out the noise level in the direction...

Page 60: ... and does not match IDs to entries in the Local Contact Directory or Corporate Directory There are no related configuration changes Connected Party Identification By default the handset displays and logs the identity of remote parties you connect to if the call server can derive the name and ID from the network signaling Note that in cases where remote parties have set up certain call features the...

Page 61: ...000_P docx September 2016 61 Synthesized Call Progress Tones Spectralink handsets play call signals and alerts called call progress tones such as busy signals ringback sounds and call waiting tones The built in call progress tones on your handset match standard North American tones ...

Page 62: ...the Web Configuration Utility are covered in the next chapter Call Forwarding The handset provides a flexible call forwarding feature that enables you to forward incoming calls to another destination To enable and set call forwarding from the handset navigate to Home Settings Feature Settings Forward From this menu you can apply call forwarding in the following ways To all calls When your handset ...

Page 63: ...idual settings for call forward all call forward busy call forward no answer reg x fwd Enable or disable server based call forwarding as a per registration feature Table 7 1 Configuring Call Forwarding Parameter Permitted Values Default voIpProt SIP serverFeatureControl cf1 0 or 1 0 If set to 1 server based call forwarding is enabled The call server has control of call forwarding If set to 0 serve...

Page 64: ...n 1 have been changed from the default values The forward always contact for registration 1 is 5557 and this number will be used if the parameters divert busy divert dnd or divert noanswer are not set Parameters you set in those fields will overrule divert 1 contact To enable these three divert options for each registration you will need to enable the divert fwd x enabled parameter and the enabled...

Page 65: ... Default divert x contact1 contact address ASCII encoded string containing digits the user part of a SIP URL or a string that constitutes a valid SIP URL 6416 or 6416 Spectralink com Null The forward to contact used for all automatic call diversion features All automatically forwarded calls will be directed to this contact The contact can be overridden by a busy contact DND contact or no answer co...

Page 66: ...rd softkey will display on the flyout menu when you press the Features softkey divert noanswer x enabled2 divert noanswer x contact1 divert noanswer x timeout1 0 or 1 contact address positive integer 1 Null 55 If no answer call diversion is enabled calls that are not answered after the number of seconds specified by timeout will be sent to the no answer contact If the no answer contact is set to N...

Page 67: ... Multi Key Answer feature for Open Application Interface OAI calls Group Paging or Push to talk PTT calls Navigate to the option by going to Settings Basic Settings Preferences Multi Key Answer Table 7 4 Enabling Multi Key Answer Parameter Permitted Values Default up multiKeyAnswerEnabled 0 or 1 0 If 1 incoming calls can be answered by pressing any key If 0 incoming calls can only be answered usin...

Page 68: ...nger You can select off continuous shortPulse or longPulse Configure the default notification profile by setting the parameter shown in the following table Table 7 5 Notification Profile Selection Parameter Parameter Permitted Values Default np selected Normal Silent Meeting Custom1 Normal The initial profile that is selected when the handset powers on and active during operation The user can over...

Page 69: ...pattern and vibration 1 to enable for the alert played if there is a message waiting np normal alert negativeConfirm tonePattern np normal alert negativeConfirm vibration Any tone see se pat misc 0 or 1 negativeConfirm 0 The tone pattern and vibration 1 to enable for the negative confirmation alert np normal alert positiveConfirm tonePattern np normal alert positiveConfirm vibration Any tone see s...

Page 70: ...set 1000 to 1000 21 The attribute is set on adjusting ring volume when ringing termination is Headset and Normal profile is active Although the permitted values are 1000 to 1000 the practical limits used by the handset are 50 to 10 np normal ringing toneVolume chassis 1000 to 1000 0 The attribute is set on adjusting ring volume when ringing termination is Chassis and Normal profile is active Altho...

Page 71: ...Pattern np silent alert lowBattery vibration Any tone see se pat misc 0 or 1 silent 0 The tone pattern and vibration 1 to enable for the alert played if the battery is low np silent alert veryLowBattery tonePattern np silent alert veryLowBattery vibration Any tone see se pat misc 0 or 1 silent 0 The tone pattern and vibration 1 to enable for the alert played if the battery is very low np silent al...

Page 72: ...tPulse The vibration pattern for a private line registered to Microsoft Skype for Business or Microsoft Lync Server 2013 or 2010 np silent ringing toneVolume handset 1000 to 1000 21 The attribute is set on adjusting ring volume when ringing termination is Handset and Silent profile is active Although the permitted values are 1000 to 1000 the practical limits used by the handset are 50 to 10 np sil...

Page 73: ...enable for the instant message alert np meeting alert localHoldNotification tonePattern np meeting alert localHoldNotification vibration Any tone see se pat misc 0 or 1 localHoldNotification 0 The tone pattern and vibration 1 to enable for the local hold notification alert np meeting alert lossOfNetwork tonePattern np meeting alert lossOfNetwork vibration Any tone see se pat misc 0 or 1 misc1 0 Th...

Page 74: ...ing ringing oai2 tonePattern A ringer see se pat ringer ringer1 The ringtone see se pat ringer and vibration 1 to enable for Open Application Interface OAI version 2 2 communications np meeting ringing oai2 vibration off continuous shortPulse longPulse continuous The vibration pattern for Open Application Interface OAI version 2 2 communications np meeting ringing privateLine tonePattern default r...

Page 75: ...n 1 to enable for the alert played when a barcode is scanned np custom1 alert docked tonePattern np custom1 alert docked vibration Any tone see se pat misc 0 or 1 postiveConfirm 0 The tone pattern and vibration 1 to enable for the alert played if the handset is docked np custom1 alert undocked tonePattern np custom1 alert undocked vibration Any tone see se pat misc 0 or 1 negativeConfirm 0 The ton...

Page 76: ...e pat misc 0 or 1 Welcome 0 The tone pattern and vibration 1 to enable for the alert played when the handset turns on np custom1 ringing calls tonePattern A ringer see se pat ringer ringer2 The ringtone see se pat ringer and vibration 1 to enable for normal calls np custom1 ringing calls vibration off continuous shortPulse longPulse continuous The ringtone see se pat ringer and vibration 1 to enab...

Page 77: ... 50 to 10 np custom1 ringing toneVolume reserved 1000 to 1000 21 Not currently used Reserved for future use np custom1 ringing toneVolume usbHeadset 1000 to 1000 21 The attribute is set on adjusting ring volume when ringing termination is a USB headset and Custom1 profile is active Although the permitted values are 1000 to 1000 the practical limits used by the handset are 50 to 10 Time and Date Di...

Page 78: ...wo commas may be included For example D dM Thursday 3 July or Md D July 3 Thursday The field may contain 0 1 or 2 commas which can occur only between characters and only one at a time For example D dM is illegal lcl datetime date longFormat 0 or 1 1 If set to 1 display the day and month in long format Friday November otherwise use abbreviations Fri Nov lcl datetime time 24HourClock 0 or 1 0 If set...

Page 79: ...ghtSavings fixedDayEnable 0 or 1 0 If 0 month date and dayOfWeek are used in the DST calculation If 1 only month and date are used tcpIpApp sntp daylightSavings start date 1 to 31 8 The start date for daylight savings time If fixedDayEnable is set to 1 the value of this parameter is the day of the month to start DST If fixedDayEnable is set to 0 this value specifies the occurrence of dayOfWeek whe...

Page 80: ...time 0 to 23 2 The time of day to stop DST in 24 hour clock format 0 12am 1 1am 12 12pm 13 1pm 23 11pm tcpIpApp sntp gmtOffset positive or negative integer 0 The offset in seconds of the local time zone from GMT 3600 seconds 1 hour 3600 seconds 1 hour tcpIpApp sntp gmtOffset overrideDHCP 0 or 1 0 If 0 the DHCP values for the GMT offset will be used If 1 the SNTP values for the GMT offset will be u...

Page 81: ...ures from the Screen Capture menu on the handset Note when the handset reboots screen captures are disabled from the Screen Capture menu on the handset up simplifiedSipCallInfo 0 or 1 0 If 1 the displayed host name is trimmed for both incoming and outgoing calls and the protocol tag information is not displayed for incoming and outgoing calls up warningLevel1 0 to 2 0 If 0 the handset s warning ic...

Page 82: ...ng matches is to match the entered characters to the starting characters in the fields checked following this logic For the Call List entries the handset checks for matches within the name and the contact fields For the Contact Directory items the handset checks for matches within the first name last name and contact fields The search is always case insensitive The administrator can configure the ...

Page 83: ...Bluetooth headset receive volume will automatically reset to a nominal level after each call If 1 the volume for each call will be the same as the previous call voice volume persist handset1 0 or 1 0 If 0 the handset receive volume will automatically reset to a nominal level after each call If 1 the volume for each call will be the same as the previous call voice volume persist headset1 0 or 1 0 I...

Page 84: ...oice traffic and push to talk interface voice traffic Caution Do not change these settings Changing any rxQoS settings can impair system operation Do not change any rxQoS parameters without prior consultation with Spectralink Technical Support Table 8 3 Voice Jitter Buffer Parameters Parameter Permitted Values Default voice rxQoS avgJitter1 voice rxQoS maxJitter1 0 to 80 0 to 200 20 160 The averag...

Page 85: ...ill be automatically configured to handle this level of intermittent jitter without packet loss Actual jitter above the average but below the maximum may result in delayed audio play out while the jitter buffer adapts but no packets will be lost Actual jitter above the maximum value will always result in packet loss Note if legacy voice audioProfile x jitterBuffer parameters are explicitly specifi...

Page 86: ... Background Images You may want to define a set of images that the user can select from and set one of them as the default This feature is commonly used to set the company logo as a background or to distinguish handsets that are provisioned for specific purposes or in specific groups Limit the configurable options by limiting the number of images available Table 8 5 Background Parameters Parameter...

Page 87: ...nfiguration parameter is available in the everything cfg file Parameter Modification Default up backlight onAcCharger enabled Added 1 If 1 after an idle timeout display backlight is always ON to low intensity If 0 after an idle timeout display backlight will be OFF Battery End of life Alert When a battery degrades through normal use it will eventually not last as long between charges When a worn o...

Page 88: ...d Certain installations need to restrict access to options on the Settings menu The Advanced Settings option is already behind an admin password These parameters allow you to require a password to access Basic Settings and Feature Settings Parameter Permitted values Defaul settingsLock basicSettingsPassword String 1 32 characters null If set the indicated password is required to enter the Basic Se...

Page 89: ...the obsolete c 0 0 0 0 RFC2543 technique In either case the handset processes incoming hold signaling in either format Note voIpProt SIP useRFC2543hold is effective only when the call is initiated voIpProt SIP useSendonlyHold 0 or 1 1 If set to 1 the handset will send a reinvite with a stream mode parameter of sendonly when a call is put on hold This is the same as the previous behavior If set to ...

Page 90: ...ion The following two illustrations show a sample configuration for the call hold feature In the first illustration the three localReminder parameters have been configured to play a tone to remind you of a party on hold that the tone will begin to play 45 seconds after you put a party on hold and that the tone will repeat every 30 seconds ...

Page 91: ...ion the musicOnHold uri parameter has been configured so the party on hold will hear music played from SIP URI moh example com Call Handling Features The call handling features described in this section require support from a SIP server and setup of these features depend on the SIP server For example while some SIP servers implement ...

Page 92: ...r 1 1 If 1 the handset alerts you to an incoming call while you are in an active call If 0 you are not alerted to incoming calls while in an active call and the incoming call is treated as if you did not answer it If 1 and you end the active call during a second incoming call you are alerted to the second incoming call call callWaiting ring1 beep ring silent beep Specifies the ringtone of incoming...

Page 93: ...ed is set to and regardless of how the server is configured There is no Missed Call List provided under Menu Features of the handset If call missedCallTracking x enabled is set to 1 and call serverMissedCalls x enabled is set to 0 then the number of missedCall counter is incremented regardless of how the server is configured If call missedCallTracking x enabled is set to 1 and call serverMissedCal...

Page 94: ...you to change the Transfer softkey to use the blind transfer functionality Table 8 10 Using Call Transfer Parameter Permitted Values Default call transfer blindPreferred 0 to 1 0 If set to 1 the default softkey will be for blind transfer If set to 0 the default softkey will be for consultative transfer The other method is always available on the Features softkey menu when the handset is in call Ex...

Page 95: ... size callLists collapseDuplicates 0 or 1 1 If 0 all calls are archived and presented in the call lists If 1 consecutive incomplete calls between the same party in the same direction outgoing incoming are collapsed into one record with the most recent call displaying callLists logConsultationCalls 0 or 1 0 If 1 all consultation calls are logged Calls made to a third party while the original party ...

Page 96: ...l no ringer applies call dialtoneTimeOut1 positive integer 60 The time is seconds that a dial tone will play before a call is dropped If set to 0 the call is not dropped call enableOnNotRegistered1 0 or 1 1 If 1 users can make calls when the handset is not registered If 0 calls are not permitted without registration call offeringTimeOut1 positive integer 60 Specify a time in seconds that an incomi...

Page 97: ...s 1 the Ignore softkey will not show up on the incoming call screen Instead the softkey will be blank 1 Change causes handset to restart or reboot CMS 2 0 Configuration Management Software is a UI administrative tool to accelerate configuration of individual handsets and facilitate management of all handsets in a facility It is a licensed product accessible through an account key which must be pre...

Page 98: ...server to the local contact directory on the handset Spectralink 84 Series handsets currently support the following LDAP servers Microsoft Active Directory 2003 SP2 Sun ONE Directory Server 5 2 p6 Open LDAP Directory Server 2 4 12 Microsoft Active Directory Application Mode ADAM 1 0 SP1 Spectralink handsets support corporate directories that support server side sorting and those that do not For ha...

Page 99: ...e label of the attribute on the handset dir corp attribute x type1 first_name last_name phone_number SIP_address H323_address URL other last_name Defines how parameter x is interpreted by the handset Entries can have multiple parameters of the same type The value other is used for display purposes only If the user saves the entry to the local contact directory on the handset first_name last_name a...

Page 100: ... if a full URL is not provided dir corp useContainsSearch1 0 or 1 0 When set to 0 the search will compare the entered characters against the starting characters of each field searched This is the default behavior When set to 1 the search will look for the entered characters anywhere inside each corporate directory field dir corp user1 UTF 8 encoded string Null The user name used to authenticate to...

Page 101: ...s The built in wave files can be replaced with files downloaded from the provisioning server or from the Internet These are stored in volatile memory so the files will need to remain accessible should the handset need to be rebooted Files will be truncated to a maximum size of 300 kilobytes The following sampled audio WAVE wav file formats are supported mono 8 kHz G 711 u Law G 711 A Law Your cust...

Page 102: ...rovisioning server If set to a URL the handset will attempt to download this file at boot time from the Internet Note A TFTP URL is expected to be in the format tftp host pathname filename for example tftp somehost example com sounds example wav Note See the above wave file format restrictions Specifying the saf x parameter simply tells the phone to make the ringtone available in the ringtone menu...

Page 103: ... chord sets silence periods and wave files Table 8 16 Sound Effect Parameter Parameter Permitted Values Default se appLocalEnabled1 0 or 1 1 If set to 1 local user interface sound effects such as confirmation error tones will be enabled se stutterOnVoiceMail 0 or 1 1 If set to 1 a stuttered dial tone is used in place of a normal dial tone to indicate that one or more voicemail messages are waiting...

Page 104: ...uction In the following table x is the pattern name y is the instruction number Both x and y need to be sequential There are three categories cat of sound effect patterns callProg Call Progress Patterns ringer Ringer Patterns and misc Miscellaneous Patterns Table 8 18 Sound Effects Pattern Parameters Parameter Permitted Values se pat cat x name UTF 8 encoded string Sound effects name where cat is ...

Page 105: ...rder Reorder tone ringback Ringback tone secondaryDialTone Secondary dial tone stutter Stuttered dial tone Example Configuration The following example configuration illustrates how to add a custom sound effect from a sampled audio file In the example the custom audio files Classic phone wav and Chirp wav have been added as sound effects 12 and 13 The welcome sound has been customized to use the sa...

Page 106: ...e not all users may want DND enabled call donotdisturb perReg1 0 or 1 0 This parameter determines if the Do Not Disturb feature will apply to all registrations on the handset globally or apply on a per registration basis If 0 DND will apply to all registrations on the handset when it is active If 1 the user can activate DND on a per registration basis 1 Change causes handset to restart or reboot D...

Page 107: ...ncy tone will be two dB lower tone dtmf offTime1 positive integer 50 When a sequence of DTMF tones is played out automatically this is the length of time in milliseconds the handset will pause between digits This is also the minimum inter digit time when dialing manually tone dtmf onTime1 positive integer 50 When a sequence of DTMF tones is played out automatically this is the length of time in mi...

Page 108: ...on on the 8453 handset can be programmed to be used as a duress button if PTT is not programmed These two contingencies are explained below Emergency Dial via Authorized Call menu When the phone is locked and requires a PIN before it will respond to keypad presses a New Call softkey is available for emergency calls When pressed it opens the Authorized Call menu which lists numbers that call be rea...

Page 109: ...aving to unlock the keypad or unlock the handset When the button is pressed twice within two seconds a call is placed to the programmed number A pop up window on the display will inform the user that this mode is being activated If you enable Emergency Dial PTT cannot be deployed If both are enabled Emergency Dial will overrule and PTT will not work The Emergency Dial feature places the call on Li...

Page 110: ...ble in the site cfg template Macro Mode The macro mode is configured by programming a macro as the dial string for the emergency number EFK must be enabled A sample file is shown below xml version 1 0 encoding UTF 8 standalone yes Example PTT Emergency Dial Macro Mode handsetConfig key key 20 function prim SpeedDial ptt ptt pttMode enable 0 ptt emergencyDial description CODE BLUE Emergency ptt eme...

Page 111: ... values for the description and number parameters are Emergency Call and 911 respectively Table Emergency Dial Parameters Parameter Permitted values Default key 20 function prim SpeedDial Null Changes key 20 the PTT button to a speed dial function ptt pttMode enable 0 or 1 0 If Emergency Dial is enabled disable PTT by setting this value to 0 ptt emergencyDial description string Emergency Call Ente...

Page 112: ...he first one will be used and the subsequent ones will be ignored A sequence of characters prefixed with are parsed as a macro name The exception is the speed dial reference which starts with and contains digits only A sequence of characters prefixed with is the action string and macro prefixes cannot be mixed in the same macro line The sequence of characters must be prefixed by either or so it wi...

Page 113: ...tring expanded_macro The unique identifier used by the speed dial configuration to reference the enhanced feature key entry Cannot start with a digit Note that this parameter must have a value it cannot be Null efk efklist x status 0 or 1 0 If 0 key x is disabled If 1 the key is enabled Table 8 24 Enhanced Feature Key EFK Parameters Parameter Name Permitted Values Default feature enhancedFeatureKe...

Page 114: ...k address 1955 and line key 2 a Call Retrieve function The parameter acton string shows you the macro definition for these two functions In addition status is enabled 1 and a label has been specified to display next to the line key The entry in the mname parameter corresponds to the contact ct field in the contact directory In the efk prompt parameters status has been enabled 1 The label on the us...

Page 115: ...acro action string LCallPark 20371 P1N4 Trefer Cwaitconnect Note that this example does not contain all actions Macro Actions and Descriptions L label This is the label that describes the macro action to be performed and will be displayed on the line key or softkey on the handset The value can be any string including the null string in this case no label displays This label will be used if no othe...

Page 116: ...pes include invite dtmf refer Note Spectralink recommends that you always define this field If it is not defined the supplied digits will be dialed using INVITE if no active call or DTMF if an active call The use of refer method is call server dependent and may require the addition of star codes The refer method is the equivalent of a call transfer In the above example the type of action being per...

Page 117: ...d N are both capitalized If a macro attempts to use a prompt that is disabled the macro execution fails A prompt is not required for every macro Enhanced Feature Key EFK Prompt Parameters Parameter Name Permitted Values Default efk efkprompt x label 1 string Null The prompt text that is presented to the user on the user prompt screen If Null no prompt displays Note If the label does not fit on the...

Page 118: ...ion string Example Macro The action string Changup 444 P1N4 Tinvite Cwaitconnect P2N3 Cpause2 Tdtmf Ch angup is executed in order as follows 1 The handset terminates any active call 2 The handset receives digits 444 3 The user is prompted for 4 digits For example 1234 4 The handset issues a new call to 444 1234 using the INVITE method 5 The handset waits until the call connects before processing t...

Page 119: ...ut menu on the handset Speed Dial Example If your organization s voicemail system is accessible through 7700 and your voicemail password is 2154 you can use a speed dial key to access your voicemail by entering 7700 Cpause3 2154 as the contact number in the contact ct element Tip Ensuring Users Do Not Delete Definitions in the Contact Directory To avoid users accidentally deleting the definitions ...

Page 120: ...u can hear a dial tone Proceeding or outgoing proceeding This state starts when the handset sends a request to the network It stops when the call is connected Setup This state starts when the user starts keying in a handset number This state ends when the Proceeding state starts Hold The call is put on hold locally New Features options can be created as An Enhanced Feature Key sequence A speed dia...

Page 121: ...fault is 0 softkey feature directories 0 or 1 0 If 1 the Dir softkey displays on all platforms If 0 the Dir softkey is disabled for all platforms The default value is 0 softkey feature endcall 0 or 1 1 If 0 the End Call softkey is not displayed If 1 the softkey is displayed softkey feature mystatus 0 or 1 1 If 0 the MyStatus softkey is not displayed If 1 the softkey is displayed if pres idleSoftKe...

Page 122: ...first empty space from the left If 1 the softkey is displayed before to the left of the first default softkey softkey x use active Display in the active call state softkey x use alerting Display in the alerting state softkey x use dialtone Display in the dial tone state softkey x use hold Display in the hold state softkey x use idle Display in the idle state softkey x use proceeding Display in the...

Page 123: ... is displayed To map a Send to Voicemail Enhanced Feature Key sequence to a softkey 1 Update the configuration file as follows softkey 2 label ToVMail softkey 2 action 55 P1N10 Tinvite softkey 2 use alerting 1 2 Reboot the handset When another party calls the ToVMail softkey is displayed When the user presses the ToVMail softkey the other party is transferred to voicemail Tip Active Call Transfer ...

Page 124: ...it cannot be Null For a list of macro definitions and example macro strings see Macro Action efk efklist x label string Null The text string that will be used as a label on any user text entry screens during EFK operation If Null the Null string is used Note If the label does not fit on the screen the text will be shortened and will be appended efk efklist x mname expanded_macro The unique identif...

Page 125: ... options Table 8 29 Audio Options for the Handset Headset and Speakerphone Parameter Permitted Values Default up headsetOnlyAlerting 0 or 1 0 If 1 only an auxiliary or Wi Fi headset is used for alerting such as incoming call alerting when the headset is present up headset phoneVolumeControl1 disable enable auto auto When a headset is connected to the handset the handset s behavior with respect to ...

Page 126: ...radio is on The Bluetooth radio must be turned on before the handset can use a Bluetooth headset feature bluetooth enabled 0 or 1 1 If 0 the Bluetooth headset feature is disabled If 1 the feature is enabled Language Support The handset language is selectable by the user by navigating to Settings Basic Settings Preferences Language The default language is English but a different language may be con...

Page 127: ...f parameter present overrules lcl datetime date format D day of week d day M month Up to two commas may be included For example D dM Thursday 3 July or Md D July 3 Thursday The field may contain 0 1 or 2 commas which can occur only between characters and only one at a time For example D dM is illegal lcl ml lang clock x longFormat 0 or 1 none If parameter present overrules lcl datetime date longFo...

Page 128: ...Wireless Telephones Administration Guide 1725 86984 000_P docx September 2016 128 From the list select the language you want to use and enter it in lcl ml lang In the following example the handset is set to use the Korean language ...

Page 129: ...s The language can be changed on the Settings menu Local Contact Directory The Spectralink 84 Series handsets feature a contact directory you can use to store frequently used contacts Open the Contact Directory by navigating to Home Contacts Call Lists Contact Directory When it first starts up the handset locates the contact directory by following a specific order ...

Page 130: ... above 3 locations the contact directory will remain empty The only time the handset makes it to 3 is when has been restored to factory defaults and there is no seed directory provisioned Provisioning the Seed Directory The seed directory gives the administrator a way to populate the contact directory with global contact information at initial deployment Unless a handset is returned to factory def...

Page 131: ...iates a particular entry with a speed dial key for one touch dialing or dialing from the speed dial menu lb Label UTF 8 encoded string of up to 40 bytes1 An element in the displayed name of the contact The label field is usually used for a title If the label field is not populated the first and last names will display If the label field is populated then the label will precede the first and last n...

Page 132: ...e intended to mimic corresponding fields that might be configured in the LDAP server When Corporate Directory entries are saved the values are saved to the corresponding fields in the Contact Directory See the Tech Bulletin Configuring Contact Fields The field names for contact fields are drawn first from the dir contact attribute x label parameter then from the dir corp attribute parameter and if...

Page 133: ...s MACaddress directory xml File In certain rare cases an administrator might want to edit the user s contact directory file that has been written to the central provisioning server Simply open the file with an xml editor and make the changes using the table above to identify the fields that need to be changed Specialized Caller Treatments When setting up a seed directory or editing a user s contac...

Page 134: ...ange of speed dial numbers is from 1 to 9999 Usually this link is made by the user when the contact is set up or edited However it can be added in the seed directory or in the MACaddress directory xml files through the sd element as described in the Contact Directory Elements table Distinctive Call Waiting You can use the alert info values and class fields in the SIP header to map calls to distinc...

Page 135: ...cified by the value visual Location Services Ekahau You can use location services to send reports for Ekahau Real Time Location Systems RTLS on the Spectralink handsets You can select a transmit interval and enter a static IP address for the Ekahau Positioning Engine EPE Location services are provided by the EPE 4 0 using Ekahau Location Protocol ELP For more information see the Ekahau website des...

Page 136: ... value Note that this setting will overrule any interval set in the handset Administration Settings menu Example Location Service Integration Configuration To use RTLS enable the wifi rtls ekahau enable parameter as shown next All other Ekahau parameter vales shown in the following example are the default values Microsoft Exchange Calendar Integration Spectralink handsets can display the Microsoft...

Page 137: ...r Permitted Values Default feature exchangeCalendar enabled1 0 or 1 0 If 0 the calendaring feature is disabled If 1 the feature is enabled exchange server url1 String Null The Microsoft Exchange server address exchange meeting phonePattern String Null The pattern used to identify phone numbers in meeting descriptions where x denotes any digit and separates alternative patterns for example xxx xxx ...

Page 138: ...fts In this scenario the MAC address will not identify the user Configuration of the oai userid parameter allows you to configure an ID for a specific user That way that user has the some ID whenever they are logged in Web Info Using the Spectralink 8000 OAI Gateway OAI v2 2 is supported by the Spectralink 84 Series handsets For more information see the Spectralink 8000 Open Applications Interface...

Page 139: ...or a user or administrator password before you can access certain menu options If the handset requires the administrator password you may be able to use the user password but you will be presented with limited menu options If the handset prompts you for the user password you may use the administrator password you will see the same menus as the user The Web Configuration Utility is protected by the...

Page 140: ...e handset Use 0 to allow null passwords sec pwd length user1 0 32 2 The minimum length for user passwords changed using the handset Use 0 to allow null passwords device auth localAdminPassword string 32 character max 456 The handset s local administrative password The minimum length is defined by sec pwd length admin If the value is Null 456 will be used device auth localUserPassword string 32 cha...

Page 141: ...rgency number Coupled with a security alarm application program real time location information from the alarming handset can be displayed on security monitors and sent to other Spectralink 84 Series handsets for mobile response The existing functionality of Location Services allows an alarming handset s location to be pinpointed so that aid can be directed to the exact scene When deployed in conju...

Page 142: ...fg file contains the parameters that are listed in this document Spectralink Personal Alarms configuration options are not offered on the handset menus or through the Web Configuration Utility They are only configurable through the central provisioning server configuration files See the Spectralink 84 Series Deployment Guide for a full explanation of how to use a central provisioning server for Sp...

Page 143: ...alarm tone and or vibration Otherwise the alert and warning tones will not be played when the handset is in the Silent profile The feature is disabled by ensuring the sensitivity for all motion events is set to zero Note Emergency call functionality The ability to make an emergency call can be configured on every Spectralink 84 Series handset model and is not unique to Spectralink Personal Alarms ...

Page 144: ...s alarm triggered Spectralink Personal Alarms temporarily suspended if configured No icon handset in charger or the feature has been disabled by the administrator Note Personal alarm icon for the 8440 8452 handsets The Spectralink 8440 8452 models display the red icon during an Emergency Call until the alarm is cleared No other icon is displayed A security application may override a user or the no...

Page 145: ...ancel an impending alarm during the warning state by pressing the Cancel softkey and the alert audio will turn off and an alarm will not be sent to any configured security application and the handset resumes monitoring If the user does not cancel during the running tilt still warning state the handset goes into the alarm state The alarm sounds and the alarm window appears If configured an XML alar...

Page 146: ...o the monitoring state by selecting the Clear alarms option on the Features softkey menu Clear alarm returns the handset to the monitoring state and sends an xml notification of the end of the alarm If an emergency call has been placed as well the call must be terminated as would any call If the Duress alarm is activated a similar process occurs as for running tilt still alarms except there is no ...

Page 147: ...d by third parties and customized according to a facility s needs Location tracking systems can provide pin point accuracy in real time to reduce the time spent finding the incident location The following section describes several integration options when employing mandown handsets See the Spectralink 84 Series Web Developer s Guide for full information about API applications Note Web applications...

Page 148: ...degree of integration with other systems may vary These examples assume that one or more of the Running Tilt and Still conditions are configured and that the Duress call is also configured aka Emergency Dial The automatic emergency call may or may not be configured 1 When a handset enters the alarm state if XML notification for alarms is configured the handset will send an alarm event AlarmNotific...

Page 149: ...alarms Parameter Permitted values Default up PersonalAlarm still sensitivity 0 7 0 0 disable 1 least sensitive 7 most sensitive As the sensitivity increases the handset must be more stationary to trigger a no movement alarm The specific sensitivity setting appropriate for a given application is site user specific up PersonalAlarm still timeout 5 300 secs 7 The still condition must persist for this...

Page 150: ...e and will generate an XML alarm notification if apps telNotification alarmEvent is enabled up PersonalAlarm emerDialForceSpeakerPhone 0 1 1 This parameter requires correct configuration of the Emergency Dial feature as detailed in the Spectralink 84 Series Administration Guide This parameter is enabled by default Allows you to force the speakerphone on an emergency call If 1 force speakerphone on...

Page 151: ...file the behavior must be set in the configuration file These tones cannot be overridden by the user as these alerts do not appear on the editable alert menu for the notification profiles This is especially important for the silent notification profile as the silent notification profile default behavior is silent for all alerts Alert settings can be programmed in the personal alarm application to ...

Page 152: ... 00 TimeStamp AlarmNotificationEvent PolycomIPPhone Where Phone IP is the IP address of the handset MAC Address is the MAC address of the handset BSSID is the MAC address of the AP the handset is currently using StillAlarm is the current state of this alarm detector 0 no alarm 1 alarm TiltAlarm is the current state of this alarm detector 0 no alarm 1 alarm RunningAlarm is the current state of this...

Page 153: ...M or OAI session and another call comes in the handset behaves normally and only locks when it returns to the idle state for the configured amount of time A handset may be set to alert when it is locked or it may be set to DND The following table details the different handset behaviors when Alert or DND is turned on Table 8 42 Phone Lock Behavior Alert DND Incoming Phone call Call Alert screen wit...

Page 154: ...will only go through if the phone is registered and the numbers are recognized by the call server Additional numbers configured in the dialplan may also appear on the Authorized Call menu See Emergency Dial via Authorized Call menu for additional information phoneLock browserEnabled 0 or 1 0 If 0 the browser or browser is not displayed while the handset is locked and the handset cannot receive any...

Page 155: ...than 3600 Random The handset polls randomly based on a time interval you set If the time period is less than a day or equal to one day the first poll is at a random time between the handset starting up and the polling period Afterwards the handset will poll every x seconds If you set the polling period to be greater than one day the handset polls on a random day based on the handset s MAC address ...

Page 156: ...s in absolute mode In relative mode the polling period starts once the handset boots In random mode if this is set to a time greater than 86400 one day polling occurs on a random day based on the handset s MAC address prov polling time hh mm 03 00 The polling start time Used in absolute and random modes prov polling timeRandomEnd hh mm Null The polling stop time Only used in random mode Example Pr...

Page 157: ...ferent IP multicast address The Push to talk and Group Paging features use a IP multicast address If you want to change the default IP multicast address ensure that the new address does not already have an official purpose as specified in the IPv4 Multicast Address Space Registry Push to talk You specify the same IP multicast address in the parameter ptt address for both PTT and Paging mode PTT ad...

Page 158: ...1 string 0 or 1 1 1 1 ch1 All ch24 Priority ch25 Emergency others Null ch1 24 25 1 others 0 A push to talk channel x where x 1 to 25 The label is the name used to identify the channel during broadcasts If available is disabled 0 the user cannot access the channel or subscribe and the other channel parameters will be ignored If enabled the user can access the channel and choose to subscribe If allo...

Page 159: ...d in the incoming message ptt defaultChannel 1 to 25 1 The PTT channel used to transmit an outgoing page if the user does not explicitly specify a channel ptt displayName string Null This display name is shown in the caller ID field of outgoing pages If Null the value from reg 1 displayName will be used If the reg 1 display name is also Null the handset s MAC address will be used ptt emergencyChan...

Page 160: ...1 1 ch24 Priority ch25 Emergency others Null ch1 24 25 1 others 0 A page mode group x where x 1 to 25 The label is the name used to identify the group during pages If available is disabled 0 the user cannot access the group or subscribe and the other page mode group parameters will be ignored If enabled the user can access the group and choose to subscribe If allowTransmit is disabled 0 the user c...

Page 161: ...2 Spectralink com of the registration SIP URI reg x applyServerDigitMapLocally 0 or 1 0 If 1 and reg x server y specialInterop is set to lync2010 lync2013 or Skype for Business the handset uses the dialplan from the Microsoft Lync Server Any dialed number will apply the dial plan locally If 0 the dialplan from the Microsoft Lync Server is not used reg x auth domain string Null The domain of the au...

Page 162: ...Warning If you do not provide a location emergency services may be delayed in reaching your location should you need to call for help This parameter is set by in band provisioning when the handset is registered to Microsoft Skype for Business or Microsoft Lync Server 2013 or 2010 reg x lync autoProvisionCertLocation 0 to 6 6 If 0 the certificate download is disabled If non 0 the certificate corres...

Page 163: ...ill not perform local DND call behavior If set to 1 the handset will perform local DND call behavior on all calls received This parameter overrules voIpProt SIP serverFeatureControl localProcessing dnd reg x serverFeatureControl signalingMethod subscribeAsFeatureEvent inviteFACSubscribePresence serviceMsForwardContact serviceMsForwardContact Controls the method used to perform call forwarding requ...

Page 164: ... the parameters specified in voIpProt server The server registration parameters are listed in the following table Table 8 50 Registration Server Parameters Parameter Permitted Values Default reg x server y address dotted decimal IP address or hostname Null The IP address or host name of a SIP server that accepts registrations If not Null all of the parameters in this table will overrule the parame...

Page 165: ...t available server reg x server y retryTimeOut 0 to 65535 0 The amount of time in milliseconds to wait between retries If 0 use standard RFC 3261 signaling retry behavior reg x server y specialInterop standard ocs2007r2 lcs2005 lync2010 lync2013 Skype for Business standard Specify if this registration should support Microsoft Office Communications Server 2007 R2 ocs2007r2 Microsoft Live Communicat...

Page 166: ...e overruled by the per registration parameter of reg x callsPerLineKey reg x callsPerLineKey1 1 24 24 Set the maximum number of concurrent calls for a single registration x This parameter applies to all line keys using registration x If registration x is a shared line an active call counts as a call appearance on all handsets sharing that registration This parameter overrules call callsPerLineKey ...

Page 167: ...ce leg counts as one call The total number of concurrent calls in a conference indicated in this table includes all conference participants minus the moderator User Profiles User Profiles are designed to be used when handsets are shared by several users such as in shift situations Users log on to any handset with a username and password and the handset uses their personal settings The default pass...

Page 168: ...that you create a single default user password for all users You can restore this default password by removing the password parameter from the override file This will cause the handset to use the default password in the user cfg file Summary Parameter Used to prov login enabled Enable or disable the user profile feature prov login automaticLogout Specify the amount of time before a non default use...

Page 169: ...0 0 The time in minutes before a non default user is automatically logged out of the handset If 0 the user is not automatically logged out settingsLock userProfileLogoutPassword String 1 32 characters 0 Logout password When set and the phone is configured for user profiles the phone will 1 require a password to access the following menu Settings Feature Settings User Login Logout This means when t...

Page 170: ...cy SIP call server must be configured to allow anonymous inbound SIP calls Otherwise the emergency calls will not be recognized User experience The handset will display the login screen When the off hook START key is pressed the user will be presented with the Place an Authorized Call screen enabling the user to place emergency calls Voicemail Integration The Spectralink 84 Series handset is compa...

Page 171: ...ssage retrieval mode and notification for registration x contact a call is placed to the contact specified by msg mwi x callback registration the registration places a call to itself the handset calls itself disabled message retrieval and message notification are disabled msg mwi x callBack ASCII encoded string containing digits the user part of a SIP URL or a string that constitutes a valid SIP U...

Page 172: ...P Protocol parameters to set up the call server and DTMF signaling Settings many voIpProt settings are overruled by counterpart reg x settings Many voIpProt parameters have been replaced by reg x parameters which will overrule their counterpart voIpProt parameters if both are set We recommend using reg x parameters whenever possible Some but not all voIpProt parameters have replacement reg x param...

Page 173: ...aseTimeOut and reg x server y registerRetry baseTimeOut are set the value of reg x server y registerRetry baseTimeOut overrules the similar voIpProt parameter voIpProt server x registerRetry maxTimeOut 60 1800 60 The maximum time period to wait before a registration retry Used in conjunction with voIpProt server x registerRetry maxTimeOut to determine how long to wait The algorithm is defined in R...

Page 174: ... x server y register voIpProt server x retryTimeOut 0 to 65535 0 The amount of time in milliseconds to wait between retries If 0 use standard RFC 3261 signaling retry behavior voIpProt server x retryMaxCount 0 to 20 3 If set to 0 3 is used The number of retries that will be attempted before moving to the next available server voIpProt server x specialInterop standard ocs2007r2 lcs2005 lync2010 lyn...

Page 175: ...s disabled voIpProt SIP compliance RFC3261 validate contentLength 0 or 1 1 If set to 1 validation of the SIP header content length is enabled If set to 0 validation is disabled voIpProt SIP compliance RFC3261 validate uriScheme 0 or 1 1 If set to 1 validation of the SIP header URI scheme is enabled If set to 0 validation is disabled voIpProt SIP conference address ASCII string up to 128 characters...

Page 176: ...e end point asks for it voIpProt SIP lineSeize retries 3 to 10 10 Controls the number of times the handset will retry a notify when attempting to seize a line BLA voIpProt SIP local port1 0 to 65535 5060 The local port for sending and receiving SIP signaling packets If set to 0 5060 is used for the local port but is not advertised in the SIP signaling If set to some other value that value is used ...

Page 177: ...set to 1 server based missed calls is enabled The call server has control of missed calls If set to 0 server based missed calls is not enabled This is the old behavior voIpProt SIP serverFeatureControl localProcessing dnd 0 or 1 1 If set to 0 and voIpProt SIP serverFeatureControl dnd is set to 1 the handset will not perform local DND call behavior If set to 1 the handset will perform local DND cal...

Page 178: ...ange causes handset to restart or reboot Web Browser There are two aspects to the web browser One is the list of apps that are accessible from the Applications icon The other is the development of these apps and the parameters that are used to implement them The Spectralink handsets support a full Web browser that the user can launch by navigating to Home Applications The label and url for the web...

Page 179: ...ameter is 0 where the timer does not start at all so there is no change to the behavior unless the apps telNotification heartbeatTimeoutSeconds parameter is set to a non zero value With a heartbeat set when the phone goes out of range or is power cycled notifications are not disrupted apps push messageType 0 to 5 0 Choose a priority level for push messages from the application server to the handse...

Page 180: ...nable the push functionality the parameters apps push username and apps push password must be set not null apps statePolling password string null Enter the password that the handset requires to authenticate handset state polling apps statePolling URL URL null The URL to which the handset sends call processing state device network information The protocol used can be either HTTP or HTTPS Note To en...

Page 181: ... through a power cycle as well as any login logout cycle mb This parameter s settings control the home page proxy and size limits to be used by the browser when it is selected to provide services Table 8 59 Web Browser Parameters Parameter Permitted Values Default mb main autoBackKey1 0 or 1 1 If 0 the handset does not provide a Back softkey all softkeys are created and controlled by the applicati...

Page 182: ...hown next Table 8 60 Open Application Interface OAI Parameters Parameter Permitted values Default oai gateway address IP address Null The address of the OAI server oai userId String of eight hexadecimal characters Null The lower four bytes of the six byte OAI handset identifier in the OAI gateway If the value is null or invalid the handset identifies itself to the OAI gateway using the MAC address...

Page 183: ...ons Push requests Telephone event notifications Phone state polling A sample configuration is shown in Sample Configurations Application menu configuration apps Table 9 1 Apps listed on the phone Parameter Permitted Values Default apps x label2 The descriptive text that displays in the Applications menu apps x url2 The URL of an application String null The label and URL of up to 12 applications fo...

Page 184: ...a Back soft key all soft keys are created and controlled by the application If 1 the phone automatically supplies a Back soft key in all main browser screens The Back soft key will take the user back to the previous page in the browser history mb main home Any fully formed valid HTTP URL Length up to 255 characters Null The URL of the browser s Home page For example http www example com xhtml fron...

Page 185: ... the password that the phone requires to authenticate phone state polling apps statePolling URL URL null The URL to which the phone sends call processing state device network information The protocol used can be either HTTP or HTTPS Note To enable state polling the parameters apps statePolling URL apps statePolling username and apps statePolling password must be set to non null values apps statePo...

Page 186: ... 0 there is no sound when an alert is pushed If 1 the handset s selected ring profile s configured API Push alert tone is played np meeting alert apiPush vibration 0 or 1 0 If 0 there is no sound when an alert is pushed If 1 the handset s selected ring profile s configured API Push alert tone is played np custom1 alert apiPush tonePattern 0 or 1 0 If 0 there is no sound when an alert is pushed If ...

Page 187: ...hone address and sent to the phone s browser For example if the application server root URL is http 172 24 128 85 8080 sampleapps and the relative URL is examples sample html the URL that is sent to the microbrowser is http 172 24 128 85 8080 sampleapps examples sample html Can be either HTTP or HTTPS apps push username string null The user name to access the push server URL Used with the password...

Page 188: ... are made apps telNotification callStateChangeEvent 0 or 1 0 If 0 call state change notification is disabled If 1 notification is enabled apps telNotification incomingEvent 0 or 1 0 If 0 incoming call notification is disabled If 1 notification is enabled apps telNotification InChargerEvent 0 or 1 0 If 0 notification is disabled If 1 notification is enabled apps telNotification OutChargerEvent 0 or...

Page 189: ...pen Application Interface OAI Parameters Parameter Permitted values Default oai gateway address IP address Null The address of the OAI server oai userId String of eight hexadecimal characters Null The lower four bytes of the six byte OAI handset identifier in the OAI gateway If the value is null or invalid the handset identifies itself to the OAI gateway using the MAC address of the handset otherw...

Page 190: ...ns for off hook events apps telNotification onhookEvent is set to 1 to enable notifications for on hook events apps telNotification userLogInOut is set to 1 to enable notifications for user login and logout events apps telNotification callStateChange is set to 1 to enable notifications for call state change events State Polling apps statePolling URL is set to the location where requested state pol...

Page 191: ...tration Guide 1725 86984 000_P docx September 2016 191 Personal Alarms The PersonalAlarm cfg template is provided with the Spectralink software download in the Config Features folder Use it to as a starting point to customize your deployment of this feature ...

Page 192: ...c encryption upload callLists1 0 or 1 0 The encryption on the handset specific call lists that is uploaded to the provisioning server If 0 the file is uploaded unencrypted and overwrites whatever handset specific configuration file is on the server even if the file on the server is encrypted If 1 the call list is uploaded encrypted regardless of how it was downloaded The file replaces any existing...

Page 193: ...e Note that the certificate is set to expire on March 9 2044 Note How do I get the Spectralink certificates Spectralink CA certificates can be obtained from http pki spectralink com aia Spectralink 20Issuing 20CA crt http pki spectralink com aia Spectralink 20Root 20CA crt Spectralink uses the X 509 standard which defines what information can go into a certificate An X 509 digital certificate is a...

Page 194: ...o Using custom certificates with Spectralink handsets As of 84 Series software 4 0 0 you can install custom device certificates on your Spectralink handsets These certificates are installed in the same way custom CA certificates are installed See Technical Bulletin CS 13 06 Using custom certificates with Spectralink 8400 handsets To determine if there is a custom device certificate on a Spectralin...

Page 195: ...rop or tamper with any message Certificates also allow for securely encrypted data to be passed between a SIP client and the PBX including Skype for Business for secure provisioning under the FTPS HTTPS protocols for secure browser communications and for secure syslogging A number of commonly used certificates are loaded in the phone at the factory These are called built in certificates See Append...

Page 196: ...P TLS for Wi Fi security The Spectralink device certificate uses the handset s MAC address as its common name which is also its Identity PAC file The Protected Access Credential PAC is a proprietary Cisco method for provisioning certificates The PAC can be either a specific to a device or common to a group of devices It is generated by the RADIUS server and must be loaded either manually or automa...

Page 197: ... certificate store can be used for authentication purposes There are two profile lists CaCertList1 and CaCertList2 The default is All which means the handset will look through all certs loaded on the phone to locate the one it needs for a particular use The options are single Platform1 or Platform2 or various combinations All references any loaded certificate All is the default Platform1 reference...

Page 198: ... are used to set Wi Fi security method EAP TLS How the parameters work device wifi securityMode WPA2 Enterprise Establishes WPA2 Enterprise as the type of Wi Fi security device wifi wpa2Ent method EAP TLS Establishes the WPA2 Enterprise method device wifi wpa2Ent user MACaddress Sets the identity for the method The MACaddress is used for the device certificate A generic identity that is accepted b...

Page 199: ...file2 Null The TLS Platform Profile to use for provisioning either Platform Profile 1 or TLS Platform Profile 2 device sec TLS profileSelection syslog1 PlatformProfile1 PlatformProfile2 Null The TLS Platform Profile to use for syslog either Platform Profile 1 or TLS Platform Profile 2 Example FTPS Your configuration for implementing FTPS on a provisioning server could look like this How the parame...

Page 200: ...always verifies the server certificate for commonName SubjectAltName match with the server hostname that the handset is trying to connect Must be disabled for FTPS device sec TLS syslog strictCertCommonNameValidation 0 or 1 1 If set to 1 syslog always verifies the server certificate for commonName SubjectAltName match with the server hostname that the handset is trying to connect sec TLS SIP stric...

Page 201: ...tionProfile1 certificate 2 Connecting the certificate to the application In this step you will link the certificate loaded to the defined profile You have these options Platform1 or Platform2 Applicationx 1 6 the certificates loaded above for an application Parameter Permitted Values Default sec TLS profileSelection SIP sec TLS profileSelection syslog sec TLS profileSelection LDAP sec TLS profileS...

Page 202: ...ing situations Mutual TLS Authentication Allows a server to verify that a device is truly a Spectralink device and not a malicious endpoint or software masquerading as a Spectralink device This could be used for tasks like provisioning or SIP signaling using TLS signaling Secure HTTP https access to the web server on the phone at https IP ADDRESS OF PHONE The web server is used for certain configu...

Page 203: ...he system administrator and can be used for all of the operations listed above for platform certificates with the exception of 802 1X syslog and provisioning Configuration options are used to select which type of device certificate is used for each of the secure communication options By default all operations will utilize the factory installed device certificate To configure your web servers and o...

Page 204: ...r device parameters have their own corresponding set parameter that will enable or disable that parameter From the phone Navigate to Settings Advanced Setti ngs Admin Settings TLS Security Configure TLS Profiles Custom Device Credentials You must enter a URI linking to a PEM formatted certificate in PKCS 7 certificate format By generating a Certificate Signing Request CSR See Generating a Certific...

Page 205: ...Exposing the device key is insecure This method is available but exposes the private key This is not secure and is generally not recommended Allow the phone to generate a certificate signing request instead Example custom device Cert and Key From the phone Navigate to Settings Advanced Admin Settings TLS Security Configure TLS Profiles Custom Device Credentials You must enter a URI linking to a PE...

Page 206: ...Permitted Values Default device sec TLS profile cipherSuite1 Platform Profile 1 device sec TLS profile cipherSuite2 Platform Profile 2 String Null The cipher suites to use for Platform Profile 1 and Platform Profile 2 Use the Cipher Suites table above device sec TLS profile cipherSuiteDefault1 Platform Profile 1 device sec TLS profile cipherSuiteDefault2 Platform Profile 2 0 or 1 Null The cipher s...

Page 207: ...doesn t have its own CA you will need to forward the CSR to a company like Symantec If successful the CA will send back a certificate that has been digitally signed with their private key After you receive the certificate you can download it to the handset Using a configuration file Through the handset s user interface To generate a certificate signing request on a Spectralink handset 1 Navigate t...

Page 208: ...tserver1 vancouver Spectralink com ca crt 4 Select the Enter softkey The certificate is downloaded The certificate s MD5 fingerprint displays to verify that the correct certificate is to be installed 5 Select the Accept softkey The certificate is installed successfully The appropriate certificate menu displays the certificate s common name DNS SIP Server Name Resolution If a DNS name is given for ...

Page 209: ...ailable the handset will try all possible servers even those not currently registered until it either succeeds in making a call or exhausts the list at which point the call will fail At the start of a call server availability is determined by SIP signaling failure SIP signaling failure depends on the SIP protocol being used If TCP is used then the signaling fails if the connection fails or the Sen...

Page 210: ...h multiple servers per registration and it is expected that some of these servers will be unavailable Phone Operation for Registration After the handset has booted up it will register to all the servers that are configured Server 1 is the primary server and supports greater SIP functionality than other servers For example SUBSCRIBE NOTIFY services used for features such as shared lines presence an...

Page 211: ...no validation is made Otherwise this sets the type of validation performed for the request source ensure request is received from an IP address of a server belonging to the set of target registration servers digest challenge requests with digest authentication using the local credentials for the associated registration line both or all apply both of the above methods voIpProt SIP requestValidation...

Page 212: ...e server on registration x If 1 login credentials are used for authentication to the server Note This must be set to 1 for instant messaging on the Spectralink handsets reg x server y address dotted decimal IP address or hostname Null The IP address or host name of a SIP server that accepts registrations If not Null all of the parameters in this table will overrule the parameters specified in voIp...

Page 213: ... to 6 This parameter is not in the template but may need to be added It is not required if you use DHCP option 43 to tell the handset where to get its certificate automatically but if that is not available then add the certificate using this parameter sec TLS profileSelection SIP a TLS profile PlatformProfile1 The TLS platform profile or TLS application profile to use for SIP operations Permitted ...

Page 214: ...0 If 0 the instant messaging feature is disabled If 1 the feature is enabled reg x lineKeys 1 to 24 1 Specify the number of line keys to use for a single registration 1 Change causes handset to restart or reboot Example Instant Messaging Configuration The following illustration shows you how to enable instant messaging in the site cfg template Table 10 5 Other Instant Messaging Parameters Paramete...

Page 215: ... is not set If 1 the bit is set qos ip rtp dscp1 Null 0 to 63 Null Specify the DSCP of packets If the value is not null this parameter will overrule the other qos ip rtp parameters The default value is Null so the other qos ip rtp parameters will be used qos ip rtp max_reliability1 qos ip rtp max_throughput1 qos ip rtp min_cost1 qos ip rtp min_delay1 qos ip rtp precedence1 0 or 1 0 or 1 0 or 1 0 o...

Page 216: ... a per protocol setting 1 Change causes handset to restart or reboot Logging Parameters Logs formed by these logging parameters are written to the provisioning server A small subset of these parameters can be set for a single phone in the Admin menu at Advanced Settings Administrative Settings Logging Skype for Business only Caution Changing the Logging Parameters Logging parameter changes can imp...

Page 217: ... the internal memory based log system which produces the MACaddress app log file The most commonly used values for xxx are listed below Additional log modules can be found in the log cfg file app1 brow cfg dot1x httpd ice key pps push sip so tickt tls utilm wlan wmgr This parameter and the associated render level see below can be set for a single phone in the Admin menu at Advanced Settings Admini...

Page 218: ...or log render realtime 0 or 1 1 Set to 1 Spectralink recommends that you do not change this value log render stdout 0 or 1 0 Set to 1 Spectralink recommends that you do not change this value Note that on Spectralink handsets the default value is 0 log render type 0 to 2 2 Refer to Table 10 9 Event Timestamp Formats for timestamp type sched The handset can be configured to schedule certain advanced...

Page 219: ...e parameters define port and IP address changes used in NAT traversal The port changes will change the port used by the handset while the IP entry simply changes the IP advertised in the SIP signaling This allows the use of simple NAT devices that can redirect traffic but does not allow for port mapping For example port 5432 on the NAT device can be sent to port 5432 on an internal device but not ...

Page 220: ...e handset will use for SIP signaling This parameter will overrule voIpProt local Port In the example below the handset will use port 5070 for SIP traffic Use the nat keepalive interval to specify the keepalive interval in seconds This parameter sets the interval at which handsets will send a keepalive packet to the gateway NAT device The keepalive packet keeps the communication port open so that N...

Page 221: ...ignaling If 1 the handset may advertise its serial number through protocol signaling 1 Change causes handset to restart or reboot srtp As per RFC 3711 you cannot turn off authentication of RTCP Table 10 16 SRTP Parameters Parameter Permitted values Defaults sec srtp answerWithNewKey1 0 or 1 1 If 0 a new key is not provided when answering a call If 1 a new key is provided when answering a call sec ...

Page 222: ...s supported 1 Change causes handset to restart or reboot dot1x eapollogoff Table 10 17 802 1X EAP over LAN EAPOL Logoff Parameters Parameter Permitted Values Default sec dot1x eapollogoff enabled1 0 or 1 0 If 0 the handset will not send an EAPOL Logoff message on behalf of the disconnected supplicant If 1 the feature is enabled and the handset will send an EAPOL Logoff message on behalf of the dis...

Page 223: ...ffer Include crypto in offered SDP sec srtp require Secure media stream required in all SIP INVITEs sec srtp requireMatchingTag Check tag in crypto parameter in SDP sec srtp sessionParams Specify if the handset offers and or requires RTP encryption RTP authentication and RTCP encryption Table 10 18 Secure Real Time Transport Protocol Parameter Permitted Values Default sec srtp enable1 0 or 1 1 If ...

Page 224: ...P If this parameter is set to 1 sec srtp sessionParams noAuth offer will also be set to 1 regardless of the value in the configuration file sec srtp sessionParams noEncrypRTCP offer1 0 or 1 0 If 0 encryption of RTCP is offered If 1 no encryption of RTCP is offered a session description that includes the UNENCRYPTED_SRTCP session parameter is sent when initiating a call sec srtp sessionParams noEnc...

Page 225: ...IP message In Example 2 the srtp_2 cfg configuration file is shown below This would result in an offer SIP INVITE with SDP with 4 crypto attributes with the following session parameters UNENCRYPTED_SRTP UNENCRYPTED_SRTP UNENCRYPTED_SRTCP UNAUTHENTICATED_SRTP UNENCRYPTED_SRTP UNAUTHENTICATED_SRTP UNENCRYPTED_SRTP UNENCRYPTED_SRTCP In the above example every crypto includes the UNENCRYPTED_SRTP sess...

Page 226: ...andset must successfully register with a server before communications can take place If a server fails and a handset must communicate with another server for example a secondary server the handset must register with the secondary server before communications can take place Failback A type of server redundancy in which a secondary server remains operational while communications with a primary serve...

Page 227: ...an take place between the handset and the failover server Recovery behavior This behavior requires handsets to communicate with the server that processed the last successful transaction rather than always with the primary server If this behavior is configured you must set up rules to determine when the primary server is tried again for example whenever the handset has a new request or after a spec...

Page 228: ...the primary RRoFO aware SBC fails handsets can no longer communicate with it The handsets will attempt to register with a secondary RRoFO aware SBC as shown next If registration is successful as shown next handsets can communicate with the secondary RRoFO aware SBC and traffic flow will continue without interruption ...

Page 229: ...ion uses a reg 1 server 1 address and reg 1 server 2 address and the handset registers to both servers When a handset makes a call the invites are sent to server 1 When server 1 is unavailable the calling handset detects this condition and sends the invite to server 2 The handset continues to attempt to register to server 1 with every call When server 1 comes back online invites are once again rou...

Page 230: ...er Specify server redundancy options including failback mode failback timeout and failover registration behaviour reg x auth optimizedInFailover Specify which server to contact if failover occurs reg x outboundProxy failOver Overrule the default server redundancy options for a specific registration The following table shows the parameters you need to define Table 10 19 Basic FailOver Configuration...

Page 231: ...the server the handset is registered to or via for the outbound proxy scenario When set to registration the primary server is retried when the current working server s registration requires renewal When set to duration the primary server is retried after the amount of time defined by the timeout parameter as shown in the next row Note When failback mode is set to DNSTTL or duration re registration...

Page 232: ...aling will be accepted from and sent to a server that has failed even though failback hasn t been attempted or failover hasn t occurred reg x outboundProxy failOver reRegisterOn 0 or 1 0 This parameters overrules reg x server y failOver failBack RegisterOn When set to 1 the handset will attempt to register with or via for the outbound proxy scenario the secondary server If the registration succeed...

Page 233: ...the handset will attempt to register with or via for the outbound proxy scenario the secondary server If the registration succeeds a 200 OK response with valid expires signaling will proceed with the secondary server When set to 0 the handset won t attempt to register with the secondary server since the handset will assume that the primary and secondary servers share registration information reg x...

Page 234: ...d for the EAP FAST PAC file Table 10 21 Supporting 802 1X Authentication Parameter Permitted Values Default device net dot1x anonid1 string Null EAP TTLS and EAP FAST only The anonymous identity user name for 802 1X authentication device net dot1x eapFastInBandProv1 0 or 1 0 EAP FAST only optional Choose 1 to enable EAP In Band Provisioning by server unauthenticated PAC provisioning using anonymou...

Page 235: ...elease is performed after the loss and recovery of the network dns The dns parameters provide a way to set Domain Name System DNS However any values set through DHCP will have a higher priority and any values set through the device parameter in a configuration file will have a lower priority Table 10 23 Domain Name System DNS Parameters Parameter Permitted Values Default tcpIpApp dns server1 Dotte...

Page 236: ...String Null Enter the IP address of the TURN server tcpIpApp ice turn tcpPort 1 65535 443 The TCP port number of the TURN server tcpIpApp ice turn udpPort 1 65535 443 The UDP port number of the TURN server tcpIpApp ice username String Null Enter the user name to authenticate to the TURN server keepalive These parameters enable the configuration of TCP keep alive on SIP TLS connections the handset ...

Page 237: ...here are three chord sets callProg misc and ringer Each chord set has different chord names represented by x in the following table The chord names are as follows For callProg x can be one of the following chords dialTone busyTone ringback reorder stutter_3 callWaiting callWaitingLong howler recWarning stutterLong intercom callWaitingLong precedenceCallWaiting preemption precedenceRingback or spar...

Page 238: ...isabled for applications where it is not needed or where it poses a security threat The Web server supports both basic and digest authentication The authentication user name and password are not configurable for this release Table 10 27 HTTPD Web Server Parameters Parameter Permitted Values Default httpd enabled1 0 or 1 1 If 0 the HTTP server is disabled the Web Configuration Utility will also be ...

Page 239: ...mitting natural full duplex communication patterns Caution Contact Spectralink Support Before Modifying Acoustic Echo Cancellation Parameters Consult Spectralink customer support before you make changes to any acoustic echo cancellation parameters Audio Codecs The following table details the audio codec support and priority for Spectralink handsets Table 11 1 Audio Codec Priority Supported Audio C...

Page 240: ...mS packet length is critical to maintaining delay times which comply with PTC220 requirements for Customer Equipment 50mS Note Network Bandwidth Requirements for Encoded Voice The network bandwidth necessary to send the encoded voice is typically 5 10 higher than the encoded bit rate due to packetization overhead Use the parameters in the following table to specify the priority for audio codecs on...

Page 241: ... 65db Spectralink recommends that users experiment with values between 65db and 55db The 10db is added the threshold to prevent it from ping ponging between two APs On the other end of the signal strength range is the point where signal strength is so low the wireless performance is impacted Below this threshold the handset uses the access point with the best signal strength regardless of which ba...

Page 242: ...t have better signal strength No other changes are made to the 84 Series handset roaming behavior Setting preferredBandRoaming band to noPreference results in the same roaming behavior as in previous versions of software The 84 Series handset still does not actively roam in standby to preserve battery life but will use the inter band roaming rules if the handset loses the network and must reacquir...

Page 243: ...nce BLA It must be Null in all other cases divert x sharedDisabled1 0 or 1 1 If 0 call diversion features can be used on shared lines If 1 call diversion features are disabled on shared lines 1 Change causes handset to restart or reboot Local Digit Map The handset has a local digit map feature that when configured will automatically call a dialed number eliminating the need to press the Dial or Se...

Page 244: ...st two R s For example R555R604R would replace 555 with 604 Digit map timer letter T indicates a timer expiry The following examples illustrate the semantics of the syntax R9R604Rxxxxxxx Replaces 9 with 604 For example a customer dials 91524810 the digits sent to the PBX will be 6041524810 xxR601R600Rxx When applied to 1160122 gives 1160022 R9RRxxxxxxx Remove 9 at the beginning of the dialed numbe...

Page 245: ...ws the user to create a specific routing path for outgoing SIP calls independent of other default configurations All characters of a digit map must conform to the rules explained in section 2 1 5 of RFC3435 The following list defines the valid character types and characters usable within a digit map Digit A digit from 0 to 9 Timer The symbol T matching a timer expiry DTMF A digit a timer or one of...

Page 246: ...sed for local dialing in situations where area codes and local exchange codes are not required This string may also match internal extension based dialing depending on the digits being dialed It will match a digit between 2 and 9 followed by three additional digits 0 9 until the inter digit timeout expires 3 seconds by default Please note that the default dial plan may not be sufficient for your p...

Page 247: ...e Send softkey dialplan digitmap1 string compatible with the digit map feature of MGCP described in 2 1 5 of RFC 3435 2 9 11 0T 011xxx T 0 2 9 xxxxxxxxx 1 2 9 xxxxxxxx 2 9 xxxxxxxxx 2 9 xxxT The digit map used for the dial plan The string is limited to 2560 bytes and 100 segments of 64 bytes a comma is also allowed a comma will turn dial tone back on is allowed as a valid digit extension letter R ...

Page 248: ...ergency server defined by address Note Blind transfer for 911 or other emergency calls may not work if registration and emergency servers are different entities dialplan routing server x address1 dotted decimal IP address or hostname Null The IP address or hostname of a SIP server that will be used for routing calls Multiple servers can be listed starting with x 1 to 3 for fault tolerance Note Bli...

Page 249: ...lan x removeEndOfDial1 0 or 1 1 dialplan x routing emergency y value1 string max number of characters 64 Null dialplan x routing emergency y server z1 0 to 3 0 For all x y and z 1 to 3 dialplan x routing server y address1 string max number of characters 256 Null dialplan x routing server y port1 1 to 65535 5060 dialplan x routing server y transport1 DNSnaptr TCPpreferred UDPOnly TLS TCPOnly DNSnap...

Page 250: ...e Transport Protocol Ports You can configure the handset to filter incoming RTP packets You can filter the packets by IP address or by port For greater security you can also configure RTP settings to reject packets arriving from a non negotiated IP address or from an unauthorized source You can reject packets that the handset receives from a non negotiated IP address or a non negotiated port You c...

Page 251: ... the SDP protocol If set to 1 the handset will reject RTP packets arriving from sent from a non negotiated port tcpIpApp port rtp forceSend1 0 to 65535 0 Send all RTP packets to and expect all RTP packets to arrive on this port If 0 RTP traffic is not forced to one port Note Both tcpIpApp port rtp filterByIp and tcpIpApp port rtp filterByPort must be set to 1 for this to work tcpIpApp port rtp med...

Page 252: ...specialEvent lineSeize no nStandard specify standard or non standard behavior for processing a line seize subscription for mutual exclusion divert x sharedDisabled specify per registration whether diversion should be disabled on shared lines Table 11 10 Shared Call Appearances Parameter Permitted Values Default call shared disableDivert1 0 or 1 1 If set to 1 the diversion feature for shared lines ...

Page 253: ...nored When a handset is not configured with a DNS server it will behave as follows When the handset attempts to resolve a hostname within the static DNS cache it will always return the results from the static cache Support for negative DNS caching as described in RFC 2308 is also provided to allow faster failover when prior DNS queries have returned no results from the DNS server For more informat...

Page 254: ... order in which NAPTR records with equal order values should be processed Low numbers are processed before high numbers dns cache NAPTR x regexp string containing a substitution expression Null This parameter is currently unused Applied to the original string held by the client The substitution expression is applied in order to construct the next domain name that will be looked up The grammar of t...

Page 255: ...ecord and once the timer expires the next lookup for that record will retry a dynamic network request before falling back on the static entry and its reset TTL timer again dns cache SRV x weight 0 to 65535 0 A server selection mechanism For more information see RFC 2782 Example Static DNS Cache Configuration The following examples show you how to configure the static DNS cache Example 1 This examp...

Page 256: ...he where your DNS provides A records for reg x server y address but not SRV In this case the static DNS cache on the handset provides SRV records For more information see RFC 3263 When the static DNS cache is not used the site cfg configuration will look as follows When the static DNS cache is used the site cfg configuration will look as follows Settings Port Value Settings The reg 1 server 1 port...

Page 257: ...16 257 Example 3 This example shows how to configure static DNS cache where your DNS provides NAPTR and SRV records for reg x server x address When the static DNS cache is used the site cfg configuration will look as follows When the static DNS cache is used the site cfg configuration will look as follows ...

Page 258: ... be utilized when the configured IP server hostname resolves through SRV or A record to multiple IP addresses Unfortunately some customer s are unable to configure the DNS to take advantage of failover redundancy The solution is to provide the ability to statically configure a set of DNS NAPTR SRV and or A records into the handset When a handset is configured with a DNS server it will behave as fo...

Page 259: ...html rfc2308 Configuration File Changes Configuration changes can be performed centrally at the boot server Central boot server Configuration file sip cfg Specify DNS NAPTR SRV and A records for use when the handset is not configured to use a DNS server For more information refer to DNS Cache dns DNS Cache dns In the tables below a maximum of 12 entries of NAPTR SRV and A record can be added This ...

Page 260: ...V prefix Null The next name to query for NAPTR SRV or address records depending on the value of the flags field It must be a fully qualified domain name SRV SRV This configuration attribute is defined as follows Attribute Permitted Values Default Interpretation dns cache SRV x name domain name string Null The domain name string with SRV prefix dns cache SRV x ttl 0 to 65535 seconds 300 Specifies t...

Page 261: ...ation would look as follows reg 1 address 1001 reg 1 server 1 address 172 23 0 140 reg 1 server 1 port 5075 reg 1 server 1 transport UDPOnly reg 1 server 2 address 172 23 0 150 reg 1 server 2 port 5075 reg 1 server 2 transport UDPOnly When the static DNS cache is used the configuration would look as follows reg 1 address 1001 reg 1 server 1 address sipserver example com reg 1 server 1 port 5075 re...

Page 262: ... would look as follows reg 1 address 1002 reg 1 server 1 address sipserver example com reg 1 server 1 port reg 1 server 1 transport UDPOnly reg 1 server 2 address reg 1 server 2 port reg 1 server 2 transport dns cache SRV 1 name _sip _udp sipserver example com dns cache SRV 1 ttl 3600 dns cache SRV 1 priority 1 dns cache SRV 1 weight 1 dns cache SRV 1 port 5075 dns cache SRV 1 target primary sipse...

Page 263: ...R 1 ttl 3600 dns cache NAPTR 1 order 1 dns cache NAPTR 1 preference 1 dns cache NAPTR 1 flag s dns cache NAPTR 1 service SIP D2U dns cache NAPTR 1 regexp dns cache NAPTR 1 replacement _sip _udp sipserver example com dns cache SRV 1 name _sip _udp sipserver example com dns cache SRV 1 ttl 3600 dns cache SRV 1 priority 1 dns cache SRV 1 weight 1 dns cache SRV 1 port 5075 dns cache SRV 1 target prima...

Page 264: ...frames and also decodes CN packets to efficiently regenerate a facsimile of the background noise at the remote end These settings control the performance of the voice activity detection silence suppression feature Table 11 12 Voice Activity Detection VAD Parameters Parameter Permitted Values Default voice vad signalAnnexB1 0 or 1 1 If 0 there is no change to SDP If 1 Annex B is used and a new line...

Page 265: ...ovides you with the information you need to troubleshoot issues with your Spectralink 84 Series handsets and for basic advanced audio user and telephone security features Part IV consists of the following chapters Chapter 11 Troubleshooting Your Spectralink handsets Chapter 12 Miscellaneous Maintenance Tasks ...

Page 266: ...ng the Phone s Memory Testing Phone Hardware Uploading a Phone s Configuration Network Diagnostics Network Protocols and Ports Used by Spectralink handsets This chapter also addresses handset issues likely causes and corrective actions Issues are grouped as follows Power and Startup Issues Dial Pad Issues Screen and System Access Issues Calling Issues Display Issues Audio Issues Licensed Feature I...

Page 267: ...Telephones Administration Guide 1725 86984 000_P docx September 2016 267 Troubleshooting Flow Diagram A troubleshooting flow diagram provides an easy to follow list of symptoms to facilitate problem isolation data collection and resolution ...

Page 268: ...s handset connected to the WLAN o Does the AP signal strength indicator at the top left of the handset display show connected to the WLAN as shown below or does it have a red X across the AP signal strength bars o A red X across the AP signal strength bars indicates the handset is not connected to the WLAN In this case ensure the handset has the proper parameters set These are configured either du...

Page 269: ...ay be related to DHCP configuration or it could be a problem with the provisioning server itself The handset can recover from this error so long as it previously downloaded a valid application BootROM image and all of the necessary configuration files Check the provisioning boot server IP address known by the handset at Settings Status Platform Configuration This screen shows Boot server IP and pr...

Page 270: ... next A persistent list of current warnings which can be viewed from Settings Status Diagnostics Warnings Wi Fi No APs Found This message displays on Spectralink handsets if the handset is unable to connect to an access point AP on the wireless network Check the following Ensure the initial configuration parameters are set properly in the handset using the USB cable or keypad to set domain SSID tu...

Page 271: ...ly for the WLAN SSID security RF radio and channels If there is no red X then the handset has connected to an AP This means the handset and AP agree for SSID wireless security RF radio and channels etc Does the handset have an IP address If DHCP is enabled then it must supply an IP address to the handset If DHCP is disabled then the handset will have a static IP address assigned Check handset for ...

Page 272: ...is and other areas of the facility Does the handset work in other areas of the facility other APs Does the failure occur in one area or the same area each time Invalid Regulatory Domain This message will display on Spectralink 84 Series handsets if you set the regulatory domain on your handset to an incorrect regulatory domain for your location If you see this message press the Details softkey to ...

Page 273: ...his message displays when the user enters incorrect login credentials Settings Basic Settings Login Credentials Ensure the username entered matches a cfg file which has extension parameters Example User enters Username Sallyj A Sallyj cfg file must exist User enters a password The Sallyj cfg file must have a password parameter which matches the password entered by the user Finally the Sallyj cfg f...

Page 274: ...n the log files Table 11 1 Event Codes and Descriptions Event Code Description Comments 1 Unknown events This includes any event listed in this table 2 Mismatch in EAP Method type Authenticating server s list of EAP methods does not match with clients 30xxx TLS Certificate failure The TLS certificate related failures xxx when having a non zero value is the standard TLS alert message code For examp...

Page 275: ... SNTP DNS info and up time and statistics on packets sent and received since last boot The Neighbors screen shows the MAC and IP address of neighbor nodes in this subnet The Lines menu will show you details about the status of each line that has been configured on the handset as well as Server IP address The Diagnostics menu offers a series sub menus to test the following Hardware tests to verify ...

Page 276: ... handset s software For example if you are troubleshooting a SIP signaling issue you are not likely interested in DSP events Logging levels are adjusted in the configuration files or via the Web Configuration Utility You should not modify the default logging levels unless directed to by Spectralink Customer Support Inappropriate logging levels can cause performance issues on the handset In additio...

Page 277: ...ed log render file upload append sizeLimit Controls the maximum size of log files on the provisioning server default 512 kb log render file upload append limitMode Controls whether to stop or delete logging when the server log reaches its maximum size default delete Scheduled Logging Scheduled logging is a powerful tool that can help troubleshoot issues that occur after the handset has been operat...

Page 278: ...5 9 When the log files are manually uploaded the word now is inserted into the name of the file for example 00907a0e360b now boot log Logging Modules Logging Modules include app1 brow cfg dot1x httpd ice key pps push sip so tickt tls utilm wlan wmgr Additional log modules can be found in the log cfg file WLAN syslog entries can be very useful in determining AP RSSI packet retry rates Network Jitte...

Page 279: ...cket count Missed packet count Dropped packet count Jitter in ms NStats AP MAC address AP RSSI TX packet count RX packet count BTX Broadcast TX packet count BRX packet count MTX Multicast TX packet count MRX packet count TX Drop packet count TX Retry packet count RX Retry packet count NThresh AP MAC address AP RSSI TX packet count RX packet count BTX Broadcast TX packet count BRX packet count MTX ...

Page 280: ...o and poor roaming Web Info Using Syslog on Spectralink handsets For more information about syslog see Technical Bulletin CS 14 20 Syslog on Spectralink Handsets Managing the Phone s Memory Resources Spectralink handsets are designed to operate optimally in a variety of deployments and real world environments Each new software release adds new features and capabilities that require varying degrees...

Page 281: ...gs Status Diagnostics Graphs Memory Usage as shown next Use the Memory Usage chart to check what the current Memory Usage amount is Typically you want to ensure that the handset is running at less than 95 percent of its available memory If the handset is using more than 95 percent of its available memory you may need to take steps to reduce this amount For information and tips on freeing memory on...

Page 282: ... the following table as a reference guide to the amount of memory a feature can use and for tips on balancing features so that you can optimize the handset features you want for your deployment Table 11 2 Managing the Phone Features Feature Typical Memory Size Browser Variable Optimized to display three or four elements The browser is optimized to display three or four application elements If you ...

Page 283: ...for more images try disabling the browser or reduce the number of available ringtones If you want to make room for other features try reducing the number and size of available background images Phone Interface Language 90KB The average size of the XML dictionary files for languages that display on the handset s interface is about 90KB Some of these language files use an expanded character set that...

Page 284: ...on Files Local Web or SIP 3 Press the Upload softkey The handset uploads the configuration file to the location that you specify in prov configUploadPath For example if you select All Sources a file MACaddress update all cfg is uploaded Network Diagnostics Ping and traceroute are available as diagnostics tools These diagnostics can be used for troubleshooting network connectivity problems in the w...

Page 285: ... Logs Pull Web interface Poll TCP 123 NTP Time Server UDP 389 LDAP 443 HTTPS Provisioning Logs HTTP Pull Web interface HTTP Push TCP 514 Syslog Logs 636 LDAP 1719 H 3232 RAS Signaling RAS Signaling 1720 H 3232 Signaling Signaling 2222 RTP3 Media Packets Media Packets 2223 RTCP3 Media Packet Statistics Media Packet Statistics 5060 SIP SIP signaling SIP signaling 5061 SIP over TLS Secure signaling S...

Page 286: ...ndset is pointing to the provisioning server on the network Check Settings Status Platform Configuration Boot Server shows IP address Check to see load protocol configured FTP TFTP HTTP HTTPS Check Config for files which load to the handset Reboot the handset Battery Pack power specifications The battery pack voltage measurement triggers the low battery or very low battery alert 3 625 V Low batter...

Page 287: ...y registered to the call server Reboot the handset to attempt re registration to the call server see Rebooting the Phone The display shows the message Network Link is Down Ping the handset from another machine Reboot the handset to attempt re registration to the call server navigate to Settings Basic Settings Restart Phone Calling Issues The following table provides possible solutions to a number ...

Page 288: ...settings Reboot the handset to obtain the default level of contrast see Rebooting the Phone Use the screen capture feature to see if the screen displays properly in the capture See Capturing the Phone s Current Screen The time and date are flashing If the time and date are flashing you have disconnected the handset from the LAN or there is no SNTP time server configured Do one of the following for...

Page 289: ...for many of the above items during the call Go to Settings Status Diagnostics WiFi Stats 1 6 Packet Count to see Missed RX Missed TX packets RX Retry count and TX Retry count This screen shows cumulative packet counts not percentage If any of these counters are incrementing frequently it is a bad sign 2 6 General Information shows SSID Last TX rate and TX power 3 6 AP List shows last few bytes of ...

Page 290: ...server Note Cannot upgrade through a Web proxy Spectralink Software does not support internet access for software upgrades through a Web proxy To troubleshoot an upgrade issue Verify that new software is available for your handset Verify that your network s configuration will allow the handset to connect to http downloads Spectralink com Check the web site with a computer to verify it is available...

Page 291: ... key downloading it to the phone encrypting all config files used by the phone and making these files available to the phone by referencing them in the master config file which itself is not encrypted Note Not all config files can be encrypted Note that the master configuration file or the bootrom ld or sip ld software files cannot be encrypted All exe files referred to in this section can be foun...

Page 292: ...these components k the key filename d the key description Your generated key key1 is a string that looks like this Crypt 1 KeyDesc hello Key 93750C896A35F74EF704CEA66CC89049 The string contains three attributes The type of encryption 128bit AES encryption Crypt 1 A description of the key KeyDesc hello The key itself Key 93750C896A35F74EF704CEA66CC89049 Admin Tip Problems with key generation Try ge...

Page 293: ... part of the string 3 Load the key in the phones This should be done securely through a USB connection or within a secure wireless lab The assumption here is that this is part of the initial deployment all phones are available config files are developed and the SLIC configuration is complete Whether connected through usb or through the secure LAN the phone will find the server and look for the mas...

Page 294: ...ers to phones site cfg config file or other config file that all encrypted phones will access The sec encryption parameters specify whether the phone uploads its configuration files in an encrypted or unencrypted format See Configuration File Encryption for exact information 5 Encrypt the config files used by the phones Use the configFileEncrypt exe program to encrypt the config files used by the ...

Page 295: ... This shows the digest field E g configFileEncrypt exe i site cfg d The command has these components i the un encrypted filename d the digest field request 9 View the Digest line in the resulting file 10 Look at the encrypted file using text editor and check the Digest field 11 If the two fields are the same then the encrypted and un encrypted file are the same Decrypting existing configuration fi...

Page 296: ...s new one The phone will load the key2 cfg file containing the new key by using the old key still on the phone The phone will then replace the old key key1 with the new key key2 At this point the phone can no longer read the config files encrypted with key1 5 Use key2 to generate new versions of the encrypted config files You will need to decrypt each file with the old key and then encrypt each fi...

Page 297: ... phone keeps displaying an error message for my encrypted file If a handset downloads an encrypted file that it cannot decrypt the action is logged and an error message displays The handset will continue to do this until the provisioning server provides an encrypted file that can be read an unencrypted file or the file is removed from the master configuration file list Multiple Key Combinations Yo...

Page 298: ...plays Enter the administrator password to initiate the reset Resetting to factory defaults will also reset the administrator password factory default password is 456 Spectralink recommends that you change the administrative password from the default value Updating log files Uploading the log files copies the log files from the handset to the provisioning server The files called MACaddress now xxx ...

Page 299: ...y a table that shows the available handset key functions Spectralink 84 Series Table 12 2 Spectralink 8440 and 8450 handset key functions Key ID Function Key ID Function Key ID Function 1 Dialpad1 12 VolUp 23 ArrowRight 2 Dialpad2 13 DialpadPound 24 ArrowDown 3 Dialpad3 14 Green 25 Select 4 Dialpad4 15 DialpadStar 26 Home 5 Dialpad5 16 SoftKey1 27 Back 6 Dialpad6 17 SoftKey2 28 Red 7 Dialpad7 18 S...

Page 300: ...data The steps for parsing are as follows 1 Check for the Spectralink signature at the start of the option 4 octet 00 00 36 3d 2 Get the length of the entire list of sub options 1 octet 3 Read the field code and length of the first sub option 1 1 octets 4 If this is a field you want to parse save the data 5 Skip to the start of the next sub option 6 Repeat steps 3 to 5 until you have all the data ...

Page 301: ...ge and configuration files based on a handset model name a firmware hardware ID or a single handset s MAC address The hardware ID has precedence over the model name which has precedence over the default CONFIG_FILES parameter For example CONFIG_FILES_3111 36150 001 phone1_3111 36150 001 cfg sip_3111 36150 001 cfg will override CONFIG_FILES_SL8450 phone1_SL8450 cfg sip_SL8450 cfg which will overrid...

Page 302: ...nfiguration file in an XML editor and add the following line 2 Save the configuration file and update your handset s configuration 3 On the handset turn on the screen capture feature from the Screen Capture menu Settings Basic Preferences Screen Capture You will need to turn the screen capture on again repeat this step each time the handset restarts or reboots 4 In a Web browser enter http handset...

Page 303: ...ber 2016 303 Part V Appendices Provides reference information about Ringtone Pattern Names and Sound Effects Session Initiation Protocol SIP and information about the third party software that is included in the 84 Series software ...

Page 304: ... Short double warble 1 ringer8 7 Highest Trill Long single Gb3 A4 major warble ringer9 8 Highest Double Trill Short double Gb3 A4 major warble ringer10 9 Beeble Short double E3 major ringer11 10 Triplet Short triple C3 E3 G3 major ramp ringer12 11 Ringback style Short double ringback ringer13 12 Low Trill Precedence Long single A3 Db3 major warble Precedence ringer14 13 Ring Splash Splash ringer15...

Page 305: ...o be specified answer Provide auto answer on an incoming call ring answer Provide auto answer on an incoming call after a certain number of rings The handset supports the following ring classes default visual answerMute autoAnswer ringAnswerMute ringAutoAnswer internal external emergency precedence splash and custom y where y is 1 to 17 In the following table x is the ring class name Sound Effects...

Page 306: ...in milliseconds before the call is auto answered The default is 2000 se rt ringClass type ring visual answer ring answer The answer mode for a ringtone as defined in list earlier in this section Miscellaneous Patterns The following table shows the miscellaneous patterns and their descriptions Miscellaneous Pattern Names Miscellaneous pattern name Description instant message New instant message loc...

Page 307: ...section This chapter also describes Request Support Header Support Response Support Hold Implementation Reliability of Provisional Responses Transfer Third party call control SIP for Instant Messaging and Presence RFC and Internet Draft Support The following RFC s and Internet drafts are supported For more information on any of the documents enter the RFC number at http www ietf org rfc html RFC 1...

Page 308: ...RFC 3892 The Session Initiation Protocol SIP Referred By Mechanism RFC 3959 The Early Session Disposition Type for the Session Initiation Protocol SIP RFC 3960 Early Media and Ringing Tone Generation in the Session Initiation Protocol SIP RFC 3968 The Internet Assigned Number Authority IANA Header Field Parameter Registry for the Session Initiation Protocol SIP RFC 3969 The Internet Assigned Numbe...

Page 309: ...FY Yes REFER Yes PRACK Yes INFO Yes RFC 2976 the handset does not generate INFO requests but will issue a final response upon receipt No INFO message bodies are parsed MESSAGE Yes Final response is sent upon receipt Message bodies of type text plain are sent and received UPDATE Yes Header Support The following SIP request headers are supported Note Reading the following tables In the following tab...

Page 310: ...Yes Content Disposition Yes Content Encoding Yes Content Language Yes Content Length Yes Content Type Yes CSeq Yes Date Yes for missed call not used to adjust the time of the handset Diversion Yes Error Info No Event Yes Expires Yes Flow Timer Yes From Yes In Reply To No Join Yes Max Forwards Yes Min Expires Yes Min SE Yes MIME Version No Missed Calls Yes ms client diagnostics Yes ms keep alive Ye...

Page 311: ...ute Yes Refer Sub Yes Refer To Yes Referred By Yes Referred To Yes Remote Party ID Yes Replaces Yes Reply To No Requested By No Require Yes Resource Priority Yes Response Key No Retry After Yes Route Yes RSeq Yes Server Yes Session Expires Yes SIP Etag Yes SIP If Match Yes Subject Yes Subscription State Yes Supported Yes Timestamp Yes To Yes Unsupported Yes User Agent Yes Via Yes voice missed call...

Page 312: ...mn means the header is sent and properly parsed The handset may not actually generate the response 1xx Responses Provisional Supported 1xx SIP Responses Response Supported 100 Trying Yes 180 Ringing Yes 181 Call Is Being Forwarded No 182 Queued No 183 Session Progress Yes 2xx Responses Success Supported 2xx SIP Responses Response Supported Notes 200 OK Yes 202 Accepted Yes In REFER transfer 3xx Re...

Page 313: ...es Response Supported 400 Bad Request Yes 401 Unauthorized Yes 402 Payment Required No 403 Forbidden No 404 Not Found Yes 405 Method Not Allowed Yes 406 Not Acceptable No 407 Proxy Authentication Required Yes 408 Request Timeout No 410 Gone No 413 Request Entity Too Large No 414 Request URI Too Long No 415 Unsupported Media Type Yes 416 Unsupported URI Scheme No 420 Bad Extension No 421 Extension ...

Page 314: ...Yes 502 Bad Gateway No 503 Service Unavailable No 504 Server Time out No 505 Version Not Supported No 513 Message Too Large No 6xx Responses Global Failure Supported 6xx SIP Responses Response Supported 600 Busy Everywhere No 603 Decline Yes 604 Does Not Exist Anywhere No 606 Not Acceptable No Hold Implementation The handset supports two currently accepted means of signaling hold The first method ...

Page 315: ...in draft ietf sip cc transfer 05 and RFC 3515 Third party call control The handset supports the delayed media negotiations INVITE without SDP associated with third party call control applications When used with an appropriate server the User Agent Computer Supported Telecommunications Applications uaCSTA feature on the handset may be used for remote control of the handset from computer application...

Page 316: ...n is available at http support spectralink com You may also obtain the same information by contacting Spectralink by regular mail or email at the addresses listed at the bottom of this notice For at least three 3 years from the date of distribution of the applicable product or software we will give to anyone who contacts us at the contact information provided below for a charge of no more than our...

Page 317: ...LS customDeviceCertX set parameter applies to both device sec TLS customDeviceCertX publicCert and to device sec TLS customDeviceCertX privateKey Caution Use Caution When Changing Device Parameters Use caution when changing device parameters as incorrect settings may apply the same IP address to multiple handsets Note that some parameters may be ignored For example if DHCP is enabled it will still...

Page 318: ...otSrvOptType1 IP or String String The type of DHCP option in which the handset will look for its provisioning server if device dhcp bootSrvUseOpt is set to Custom If IP the IP address provided must specify the format of the provisioning server If String the string provided must match one of the formats specified by device prov serverName device dhcp bootSrvUseOpt1 Default Custom Static CustomAndDe...

Page 319: ... will be used from the DNS device prov password1 string admin123 The password for the handset to log in to the provisioning server Note that a password may not be required Note If you modify this parameter the handset will re provision The handset may also reboot if the configuration on the provisioning server has changed device prov redunAttemptLimit1 1 to 10 3 The maximum number of attempts to a...

Page 320: ...formation see Encrypting Configuration Files device sec TLS dot1x strictCertCommonNameValidation 0 or 1 1 If set to 1 802 1X always verifies the server certificate for commonName SubjectAltName match with the server hostname that the phone is trying to connect device sec TLS customCaCert1 TLS Platform Profile 1 device sec TLS customCaCert2 TLS Platform Profile 2 string PEM format Null The custom c...

Page 321: ...h gets an address device usbnet ipGateway1 String 169 254 1 1 The provisioning server IP address device usbnet subnetMask1 String 255 255 0 0 The handset s subnet mask for USBNet device usbnet enabled1 0 or 1 1 If 0 USBNet is disabled If 1 USBNet is enabled device usbnet ipAddress1 String 169 254 1 2 The handset s dotted decimal IP address on the USBNet interface device wifi noBkgScanRssi 100 to 0...

Page 322: ...dio band5GHz subBand1 txPower1 device wifi radio band5GHz subBand2 txPower1 device wifi radio band5GHz subBand3 txPower1 device wifi radio band5GHz subBand4 txPower1 1 to 7 1 to 7 1 to 7 1 to 7 5 5 5 5 The maximum power that the handset will use to transmit in the sub band for sub band 1 2 3 and 4 In general this power should match the power setting at the access point so that the coverage radius ...

Page 323: ...n band device wifi wpa2Ent method1 EAP PEAPv0 MSCHAPv2 EAP FAST EAP TLS PEAPv0 MSCHAPv2 The Extensible Authentication Protocol EAP to use for 802 1X authentication device wifi wpa2Ent password1 String admin123 The WPA2 Enterprise password The password is used in EAP PEAP but is not used in EAP TLS device wifi wpa2Ent roaming1 OKC CCKM OKC The WPA2 Enterprise fast roaming method If OKC Opportunisti...

Page 324: ...CA Disig Root R1 CA Disig Root R2 Chambers of Commerce Root Chambers of Commerce Root 2008 Global Chambersign Root Global Chambersign Root 2008 AC RaÃz Certicà mara S A Certigna Certinomis Autorità Racine Certinomis Root CA certSIGN ROOT CA CFCA EV ROOT China Internet Network Information Center EV Certificates Root CNNIC ROOT ePKI Root Certification Authority AAA Certificate Services AddTrust Clas...

Page 325: ...st Global Root DigiCert Assured ID Root CA DigiCert Assured ID Root G2 DigiCert Assured ID Root G3 DigiCert Global Root CA DigiCert Global Root G2 DigiCert Global Root G3 DigiCert High Assurance EV Root CA DigiCert Trusted Root G4 Class 2 Primary CA E Tugra Certification Authority EBG Elektronik Sertifika Hizmet SaÄŸlayÄ cÄ sÄ ACEDICOM Root Entrust Root Certification Authority Entrust Root Certifi...

Page 326: ...CA Microsec e Szigno Root CA 2009 NetLock Arany Class Gold FÅ tanúsÃtvà ny NetLock Expressz Class C Tanusitvanykiado NetLock Kozjegyzoi Class A Tanusitvanykiado NetLock Minositett Kozjegyzoi Class QA Tanusitvanykiado NetLock Uzleti Class B Tanusitvanykiado PSCProcert QuoVadis Root CA 1 G3 QuoVadis Root CA 2 QuoVadis Root CA 2 G3 QuoVadis Root CA 3 QuoVadis Root CA 3 G3 QuoVadis Root Certification...

Page 327: ...Public PCA VeriSign Class 3 Public PCA MD2 VeriSign Class 3 Public PCA â G2 VeriSign Class 3 Public Primary Certification Authority G3 VeriSign Class 3 Public Primary Certification Authority G4 VeriSign Class 3 Public Primary Certification Authority G5 VeriSign Universal Root Certification Authority Deutsche Telekom Root CA 2 T TeleSec GlobalRoot Class 2 T TeleSec GlobalRoot Class 3 TWCA Global Ro...

Page 328: ...ntication Root CA AddTrust External Root AddTrust Low Value Services Root AddTrust Public Services Root AddTrust Qualified Certificates Root AffirmTrust Commercial AffirmTrust Networking AffirmTrust Premium AffirmTrust Premium ECC ApplicationCA Japanese Government Atos TrustedRoot 2011 A Trust nQual 03 Autoridad de Certificacion Firmaprofesional CIF A62634068 Baltimore CyberTrust Root Buypass Clas...

Page 329: ...ured ID Root G3 DigiCert Global Root CA DigiCert Global Root G2 DigiCert Global Root G3 DigiCert High Assurance EV Root CA DigiCert Trusted Root G4 DST ACES CA X6 DST Root CA X3 D TRUST Root Class 3 CA 2 2009 D TRUST Root Class 3 CA 2 EV 2009 EBG Elektronik Sertifika Hizmet Sa xC4 x9Flay xc4 xb1 x63 xc4 xb1s xc4 xb1 EC ACC EE Certification Centre Root CA Entrust Root Certification Authority Entrus...

Page 330: ...SK Microsec e Szigno Root CA Microsec e Szigno Root CA 2009 NetLock Arany Class Gold FÅ tanúsÃtvà ny NetLock Notary Class A Root Network Solutions Certificate Authority OISTE WISeKey Global Root GA CA PSCProcert QuoVadis Root CA QuoVadis Root CA 1 G3 QuoVadis Root CA 2 QuoVadis Root CA 2 G3 QuoVadis Root CA 3 QuoVadis Root CA 3 G3 Root CA Generalitat Valenciana RSA Security 2048 v3 Secure Global ...

Page 331: ...imary Root CA G2 thawte Primary Root CA G3 Trustis FPS Root CA T TeleSec GlobalRoot Class 2 T TeleSec GlobalRoot Class 3 TURKTRUST Certificate Services Provider Root 1 TURKTRUST Certificate Services Provider Root 2 TURKTRUST Certificate Services Provider Root 2007 TWCA Global Root CA TWCA Root Certification Authority USERTrust ECC Certification Authority USERTrust RSA Certification Authority UTN D...

Page 332: ...CA COMODO CA Limited COMODO Certificate Authority Deutsche Telekom AG Root CA Digital Signature Trust Co Global CA 1 Digital Signature Trust Co Global CA 2 Digital Signature Trust Co Global CA 3 Digital Signature Trust Co Global CA 4 Entrust Worldwide by DST Entrust net Premium 2048 Secure Server CA Entrust net Secure Personal CA Entrust net Secure Server CA Equifax Premium CA Equifax Secure CA Eq...

Page 333: ... Certificate Go Daddy Class 2 Certification Authority Root Certificate G2 National Retail Federation by DST RSA 2048 v3 Root CA Secure Certificate Services by COMODO TC TrustCenter Germany Class 1 CA TC TrustCenter Germany Class 2 CA TC TrustCenter Germany Class 3 CA TC TrustCenter Germany Class 4 CA Thawte Personal Basic CA Thawte Personal Freemail CA Thawte Personal Premium CA Thawte Premium Ser...

Page 334: ...hority G2 Verisign Class 3 Public Primary Certification Authority G3 Versign Class 3 Public Primary Certification Authority G5 Verisign Class 4 Public Primary Certification Authority G2 Verisign Class 4 Public Primary Certification Authority G3 Verisign RSA Commercial CA Verisign RSA Secure Server CA Windows Root Update by COMODO Troubleshooting My Certificate Authority is Not Listed Spectralink e...

Page 335: ...ber 2016 335 Appendix F Spectralink Certificates Spectralink CA certificates can be obtained from http pki spectralink com aia Spectralink 20Issuing 20CA crt http pki spectralink com aia Spectralink 20Root 20CA crt END OF DOCUMENT ...

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