Sony VAIO Digital Studio PCV-RX490TV, User Manual

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VAIO Support Agent
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VAIO Support Agent
VAIO Support Agent helps you repair your own software problems without the
assistance of a Sony technical support analyst. VAIO Support Agent's advanced
diagnostic technology identifies and tracks characteristics of your software
applications and basic network settings. These diagnostics protect and store
information in a retrievable format that enables you to restore your software to a
previous working state. Sony has identified the software items that are protected
by the VAIO Support Agent utility.
VAIO Support Agent has three features to help you fix your software problems:
Quick Fix Wizard, Common Solutions, and Support Central. This section briefly
describes these three features.
Using the Quick Fix Wizard
The Quick Fix Wizard records and maintains a history of the VAIO Support
Agent protected applications by taking a “snapshot” of the application at regular,
timed intervals and storing it for future use. If you develop a problem with one of
the protected applications, you can use the Quick Fix Wizard feature to retrieve
the date/time (snapshot) that was recorded when the application worked properly.
The Quick Fix Wizard repairs the protected application files without altering the
data files you have created using the application.
VAIO Support Agent main window