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Troubleshooting
> Reading Books and Periodicals
Reading Books and Periodicals
Cannot open a book.
The book may have expired. Check the expiration for the borrowed book.
You must be the account holder who purchased the book to read it.
A book protected by Adobe digital rights management requires entering
corresponding Adobe ID and password to authorize your Reader. (A maximum of ten
IDs can be saved on the Reader.) For US/Canada, Reader Store sign-in screen will
appear if the Reader has not been authorized yet.
The book or the periodical issue may be in an unsupported file type. For details on
supported file types, see
Details
.
“Continue Reading” does not work, or the bookmark is missing.
If the file status has changed (such as in the following cases), data under [Continue
Reading] or notes may be deleted.
A text/PDF file is edited.
A book purchased with an authorized Reader is read on another deauthorized
Reader by memory card transfer.
Cannot find content on the Reader.
If you have formatted the Reader on your computer, the Reader may not be able to
display transferred content. In this case, use the Reader’s [Format Memory] function
to reformat the Reader. See
Details
.
Although protected on the Reader, books and periodicals may be deleted if you sync
the Reader after they have been deleted from the Reader application.
If you delete or modify folders or files in the “database” folder on your computer,
content or notes may be deleted.
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