Reader™ User Guide
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Troubleshooting
> Wireless Connectivity
Wireless Connectivity
Reader Store
Reader Store provides comprehensive support information. For Reader Store support,
press the
(Home) menu
tap the [Reader Store] application
press the
(Menu) button
tap [Help and Support].
Cannot connect to the store.
The Wi-Fi network connection may have been interrupted. Make sure that Wi-Fi is
turned on and set up correctly, check the signal strength of the access point and try
again. See
Details
.
Cannot find the purchased eBooks or periodicals.
eBooks are downloaded to the [Books] application, and newspapers/magazines are
downloaded to the [Periodicals]* application. Tap on the status bar to open the
notification window, and check under [Notification] to check your downloaded items.
See
Details
.
* Available in certain countries/regions only.
Wi-Fi connection
The Reader does not connect to the Wi-Fi network.
The network feature could not be turned on because the remaining battery power is
too low. Charge the Reader for a few minutes, and then try again.
Make sure that Wi-Fi is turned on and check the signal strength of the access point.
Scan the available access points in the vicinity and select a new one.
Make sure that the security method (WEP/WPA), the static IP address and the proxy
settings are correct.
The access point is using an unsupported security method or encryption key.
Public Wi-Fi networks may require a user ID and password. In this case, you must
enter a correct user ID and password to establish a network connection.
The access point has the MAC address filter enabled. To check the MAC address,
press the
(Home) button
tap [Applications]
[Settings]
[About]
[Device Information]. Make sure that this MAC address is accepted by the access
point.
The Wi-Fi network settings of the access point are not correct. Adjust the settings as
described in the manuals that came with the access point and in any information
provided by the network administrator.
The Reader is too far from the access point. Move the Reader closer to the access
point and scan again.
Obstacles such as walls, metal or concrete between the Reader and an access point
may adversely affect the connection. Try moving the Reader to a different location
and scan again.
