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Troubleshooting
157
● Check with Sprint — a network or account problem may be preventing your device from
obtaining service.
The Device Seems to Have Stopped Charging
If the “About...” LCD information screen shows “chrg paused” or the text after the battery icon
(on the home page) includes “Charging paused,” see
What Do I Do if the Home Page Displays
“Charging paused”?
(For more information on the LCD information screens, see
LCD Information Screens
.)
Sprint Location Services Aren’t Working or Don’t
Seem to Be Available
Make sure that GPS is enabled. (See
Enabling GPS
.)
For best results, minimize the number of obstructions between your device and the GPS
satellites.
GPS Fix Not Available
Make sure you have a clear view of the sky; if you’re in a forested area, or in or near tall
buildings, move to another location.
To retry a fix, click
Retry Now
. Otherwise, click
Cancel
.
Cannot Check for Updates
Make sure your device is connected to the AC charger or computer through the micro-USB
cable.
Note:
If you’ll be using USB for data transfer (and not just for charging the device), you must
install the device driver. (See
Making a Tethered Connection
.)
Sounds Are Enabled, but the Device Doesn’t
Generate Any Sounds
Check that sounds are not turned off through the mute switch on the device. (See “Mute Switch”
in
Other Buttons and Switches.
)