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Troubleshooting
151
● The maximum number of Wi-Fi users has not been reached. (To determine the number
of connected Wi-Fi users and set the maximum, see
Wi-Fi Users Information and
Settings
.)
● You’re connecting to the correct Wi-Fi network (SSID), and you’re using the correct Wi-
Fi password. If the Wi-Fi Password Reminder feature is enabled, you can use it to
display the SSID and Wi-Fi password on the device LCD. (See “Wi-Fi Password
Reminder” in
Wi-Fi Password
.)
● Nobody has changed the name or password of the Wi-Fi network. If the Wi-Fi Password
Reminder feature is enabled, you can use it to display the SSID and Wi-Fi password on
the device LCD. (See “Wi-Fi Password Reminder” in
Wi-Fi Password
.)
● Nobody is connected through the micro-USB cable when
When connected to USB
is
selected (for
Advanced settings > Wi-Fi > Network > Disable Wi-Fi
).
●
Always
is not selected (for
Advanced settings > Wi-Fi > Network > Disable Wi-Fi
).
● Your computer supports the type of Wi-Fi security that the network is set to use.
Note:
All the devices used with the Sierra Wireless 4G LTE Tri-Fi Hotspot must support the
selected security type.
● Your computer supports Wi-Fi 802.11g (if
Basic Rate
is set, in
Advanced settings >
Wi-Fi > Security
, to
802.11g only
).
● Your computer has not been blocked through MAC filtering. (See “Specifying Computers
That Are Not Allowed to Access the Network” in
Allowing or Denying Computers Access
to the Network
.)
Tip:
If some settings are preventing you from connecting to Wi-Fi, connect to the device
through the micro-USB cable, and then change the settings. (See
Connecting Through
USB
.)
WPS-Related Messages
Use this section to look up a specific WPS-related message and find out what steps to take.
WPS Failed. WPS could not add the device to the network
WPS Not Available. WPS feature not enabled
WPS Not Available. SSID Broadcast disabled
WPS Not Available. Wi-Fi currently disabled
WPS Not Available. WEP or WPA security not allowed
WPS Not Available. Max connected devices