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Sierra Wireless 4G LTE Tri-Fi Hotspot, User Manual

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Sierra Wireless 4G LTE Tri-Fi Hotspot User Manual Download Page 140

Frequently Asked Questions 

139 

 

How Do I Access My Corporate Network Through a 
VPN? 

The answer to this question depends on whether you’re using Sprint Data Link

SM

. 

Using Sprint Data Link 

Sprint Data Link is a network feature that allows you to directly connect to your corporate VPN. 

With Data Link, you and your mobile workforce can maintain a secure, seamless VPN 
connection between your enterprise network and the advanced Sprint Mobile Broadband 
Network. 

To learn more about Data Link, to arrange a connectivity solution that works for you, or to 
configure Data Link, please contact Sprint. 

If You’re Not Using Sprint Data Link 

Once you complete a wireless connection, you may need to launch an extranet client provided 
by your company and supply the appropriate user name and password to gain access. For 
support, contact your company help desk. 

Are Terminal Sessions Supported? 

Terminal sessions (for example, via telnet or ssh) are not supported. 

Summary of Contents for 4G LTE Tri-Fi Hotspot

Page 1: ...Sierra Wireless 4G LTE Tri Fi Hotspot User Guide 2012 Sprint Sprint and the logo are trademarks of Sprint Other marks are trademarks of their respective owners ...

Page 2: ...Online Help 20 Device Basics 22 Components of Your Device 23 3G and 4G Networks 23 Battery 24 Installing the Battery 24 Charging the Battery 25 Power Button 27 Turning Your Device On and Off 27 Using the Power Button to Determine the Device State 28 Controlling the Device Using the Power Button 28 Other Buttons and Switches 29 Reset Button 29 Restarting the Device 30 LCD 31 Interpreting the LCD 31...

Page 3: ... 42 Displaying the Home Page of the Device 42 Logging On as an Administrator 43 Device Views 43 Turning Your Device Off 45 Setup Pages 45 Home Page Buttons 46 Admin Setup Button 46 Advanced Settings 47 Map me Button 47 Support Button 47 Feedback 47 Help Button 47 Connect Disconnect Button 48 WPS Button 48 Power Off Button 48 Icons and Text 48 Signal Information 50 Mobile Broadband Information and ...

Page 4: ... Updates 66 Upgrading Firmware From a File 67 Device Settings 69 Power Settings 69 Battery and USB Power Settings 69 AC Power Settings 70 Login Settings 70 Changing the Administrator Password 70 Automatic Login Remember Me 70 Display Settings 71 Turning the LCD On or Off 72 Setting the LCD Timeout 72 Setting the LCD Brightness 72 Enabling and Disabling the Power Button LED 72 Sound Settings 73 Ena...

Page 5: ... and Play 94 Basic Panel SPI Stateful Packet Inspection 94 LAN Panel General 94 LAN Panel DHCP 96 LAN Panel DNS Mode 98 Port Forward Panel General 99 Port Forward Panel Enabling Port Forwarding 100 Port Forward Panel Enabling Port Forwarding for an Application 100 Port Forward Panel Disabling Port Forwarding for an Application 100 Port Trigger Panel General 101 Port Trigger Panel Enabling Port Tri...

Page 6: ... Password 114 Allowing or Denying Computers Access to the Network 116 Displaying a List of Currently Connected Computers 117 Host Name Device Name 118 Setting the Maximum Number of Wi Fi Users 118 Wi Fi Channel 119 Disabling Wi Fi When Connected Through USB 119 Configuring 3G 4G and 4G LTE 120 Viewing 3G Activation Information 120 Resetting the 3G and 4G Configurations to Default Settings 120 Rese...

Page 7: ...nected to 3G or 4G 133 How Do I Connect to Wi Fi 133 Is Roaming on 4G Supported 134 What Do I Do if I Forget the Wi Fi Password 134 What Do I Do if I Forget the Administrator Password 135 What Do I Do if the Home Page Displays Charging paused 135 If the Connection is Always On Am I Always Being Billed 136 How can I Stream Files to my Computer Tablet or Mobile Phone 136 Questions About GPS and Spri...

Page 8: ...Wi Fi Performance 142 Security Tips 143 Finding the MAC Address 144 Finding the IP Address 145 Troubleshooting 146 General Tips 146 Connection Errors 147 LCD Is Dark 148 Insufficient Signal Strength 148 Messages Displayed on the Device LCD 149 3G Activation Failed 149 Connecting to 3G 4G 149 Connection Error 150 Device Activation Required 150 Searching for Network 150 Update Failed 150 Cannot Conn...

Page 9: ...the 3G or 4G Network 156 The Device Seems to Have Stopped Charging 157 Sprint Location Services Aren t Working or Don t Seem to Be Available 157 GPS Fix Not Available 157 Cannot Check for Updates 157 Sounds Are Enabled but the Device Doesn t Generate Any Sounds 157 Technical Specifications 158 LED Operation 158 Radio Frequency and Electrical Specifications 158 Software Specifications 159 Environme...

Page 10: ...l SSLeay License 174 PPPD License 176 PPPStats License 177 PPPDump License 177 SSH2 License 178 UUID License 179 Zlib License 179 Trademarks 180 Copyright 180 Limitation of Liability 180 Additional Information and Updates 180 Index 181 ...

Page 11: ...ou need to set up your device and Sprint service the first time Your Device System Requirements Setting Up Your Device Getting Help Your Device The following illustrations show your device s primary external features and buttons Front View Bottom View Battery Cover Removed ...

Page 12: ...the device Protect the device from liquids dust and excessive heat Do not handle or operate the device while driving or operating a vehicle Doing so may distract you from properly operating the vehicle In some jurisdictions operating communication devices while in control of a vehicle is a criminal offense Do not apply adhesive labels to the device They may cause the device to overheat and may alt...

Page 13: ...or setting up the device Device Setup Activating Your Device Device Setup This section describes how to set up your device 1 Install the battery as described in Installing the Battery 2 Connect the device to the AC charger as described in Using the AC Charger with Your Device s micro USB Port in Charging the Battery 3 Plug the AC charger into an electrical outlet 4 Important Charge the device unti...

Page 14: ...our Web browser The Welcome to your Sierra Wireless 4G LTE Tri Fi Hotspot window opens Note This window displays the administrator password and the address of the device home page Please remember this information or write it down in a safe place This window provides several options To keep the default settings of the device click one of the following The Internet to connect immediately to the Inte...

Page 15: ...below Wi Fi password The maximum length of this field is determined by the Wi Fi security option the previous item See the Help bubble that s displayed when you move the cursor to the Wi Fi password field If you ll be sharing your Internet connection you may need to give the Wi Fi password to other users don t use your banking or other important passwords Also don t use a password that s easily gu...

Page 16: ...ss your device and use your Internet connection You are responsible for payment for data usage fees If Basic Rate is 802 11b g n compatibility these options are shown WPA2 Personal AES This is a stronger newer security standard that is limited to newer Wi Fi devices WPA WPA2 Personal recommended setting if any of your devices are more than two years old Wi Fi devices that use either WPA or WPA2 ca...

Page 17: ...cation some consider shared WEP to be less secure than open WEP WEP 128 Bit Shared This option provides security but it s relatively weak but stronger than WEP 64 Bit Shared This option works with older and newer Wi Fi devices and is recommended only if any of your devices don t support WPA or WPA2 Shared WEP uses the same key for encryption and authentication some consider shared WEP to be less s...

Page 18: ...ter to Wi Fi Network 2 Connect your computer to the Wi Fi network using the information you ve written down If you don t know how to do this see How Do I Connect to Wi Fi 3 After the Wi Fi connection was successfully established click the Click here text in the window Activating Your Device Normally your device will be set up on your account at the time of purchase If this has not happened the bro...

Page 19: ... coverage Once you initiate the activation process you won t be able to connect to the Internet through 4G or 4G LTE until the activation process has completed To activate your device 1 Make sure you re in 3G coverage and the signal strength is strong 2 In the address bar of your Web browser type http 192 168 0 1 to display the home page 3 In the Admin Login section in the upper left area of the h...

Page 20: ...cel You should retry the activation at a later time If after trying the above options you haven t successfully completed the activation contact Sprint Customer Service and have the following available Your billing information MEID of the device displayed on the packaging and inside the battery compartment To manually start the Device Self Activation wizard for example at a later time 1 Make sure y...

Page 21: ...sprint com Calling us toll free at 1 888 788 4727 business use or 1 888 211 4727 personal use Online Help In the browser interface click Help and from the menu select Online Help The Help system opens in a new Web browser window or tab You have several options to find the information you need Browse the Table of Contents Use the Index or Search feature click the appropriate button in the lower lef...

Page 22: ...over an item in Advanced Settings help information on this item if available appears to the right of the window To turn this feature on or off 1 Make sure you re logged in to the home page 2 Click Advanced settings Device Basic 3 Set Help for Advanced Settings to Show or Hide 4 Click Save ...

Page 23: ... LTE Tri Fi Hotspot Components of Your Device 3G and 4G Networks Battery Power Button Other Buttons and Switches Reset Button LCD microSD Card Slot Your device provides a simple way to use your 3G or 4G Internet connection with any Wi Fi enabled device and to share your Internet connection with friends and family ...

Page 24: ...ing hardware handles traffic between the 3G or 4G LTE 4G modems the Wi Fi access point and the Wi Fi network 3G and 4G Networks These wireless networks connect you to the Internet Depending on your coverage area you may have Both 3G and 4G coverage Only 3G coverage Only 4G coverage Your device automatically connects to the fastest network that is available to you If you have both 3G and 4G coverag...

Page 25: ...t sierrawireless com eStore Chargers and other accessories are also available from the Sprint Store at sprint com Installing the Battery Before you use your device install the battery 1 Using slight finger pressure slide the battery compartment cover towards you to remove it 2 Insert the battery into the device contacts end first Make sure the battery contact points are aligned with those inside t...

Page 26: ...e Using the AC Charger with Your Device s micro USB Port below Alternatively you can connect the device to your computer although this charges more slowly See Charging Through Your Computer below Using the AC Charger with Your Device s micro USB Port 1 Insert the larger end of the micro USB cable into the AC charger 2 Insert the other end of the cable into the micro USB port on the side of your de...

Page 27: ... driver See Making a Tethered Connection Note If you re using Mac OS X 10 4 x after you connect the device you may see a warning message that your computer is running on UPS backup battery and that you should perform a computer shutdown You can continue with your work To prevent this message from being displayed install the device driver See Making a Tethered Connection 1 Make sure your computer i...

Page 28: ...tton to Determine the Device State Controlling the Device Using the Power Button Turning Your Device On and Off Use the power button on your device to turn it on and off Turning Your Device On 1 Make sure that The device has a charged battery inserted or The device is connected to the AC charger or a computer through the micro USB cable 2 If the LCD is blank press and hold the power button until t...

Page 29: ...ction required Lit flashing approximately every 8 seconds The device is in standby low power mode The following are off LCD Wi Fi radio 3G 4G radios For more information see Standby Low Power Mode in Battery Information and Settings To exit standby mode Connect the device to the AC charger or computer through the micro USB cable or Press the power button Controlling the Device Using the Power Butt...

Page 30: ...users The WPS button is on the top of the device as shown in the figure in Top View Press this button if you want to connect a device that supports WPS to your network See Connecting Through WPS Mute Switch The mute switch is used to turn device sounds on or off The mute switch is located on the top of your device to the left of the WPS button as shown in the following drawing Tip You can also dis...

Page 31: ... the reset button Tip Alternatively you may be able to restart the device by pressing and holding the power button on the device for three to four seconds To restart the device 1 Using slight finger pressure slide the battery compartment cover towards you to remove it 2 Locate the small hole labeled RESET near the micro USB port The reset button is inside this hole 3 Insert a thin object for examp...

Page 32: ...tions If the LCD is not lit see Turning Your Device On in Turning Your Device On and Off Interpreting the LCD LCD Information Screens Interpreting the LCD The LCD shows icons and text that reflect the status of the device and your connection Item Description 1 Signal strength 2 3G or 4G status 3 Roaming indicator 4 Alerts 5 GPS 6 Number of Wi Fi users ...

Page 33: ...information screen Network status Device information for example MEID or whether an update is available displayed on the About LCD information screen Software update status When more than one information screen is available the upper right corner of the LCD displays x y where x and y represent screen x out of y screens For example 1 6 means that the first of six LCD information screens is shown To...

Page 34: ...nection to the 3G or 4G network is launched automatically unless you ve disabled Connect Automatically You will need to manually launch a connection if The connection was not successful You ve disabled auto connect You ve enabled auto connect and also Disable when roaming and have lost the connection while roaming You ve manually ended a connection by clicking Disconnect To launch a connection Cli...

Page 35: ...s of sharing your network connection with other users User manually enters the Wi Fi information User connects by using WPS Manually Entering the Wi Fi information Connecting Through WPS Manually Entering the Wi Fi information One option for connecting to the network is for users to manually enter the Wi Fi information For other users to share your network connection 1 Provide the Wi Fi network na...

Page 36: ... See Wi Fi Tab Network Panel The Wi Fi security option is WPA Personal WEP or WEP related for example WEP 64 Bit Open Note WPS is available if the Wi Fi security option is WPA WPA2 Personal SSID Broadcast is not enabled See Wi Fi Tab Network Panel WPS is turned off from the WPS Setup window MAC filter mode is Allow all in list but no computers have been added to the list See Specifying Computers T...

Page 37: ... encountered the LCD of your Sierra Wireless 4G LTE Tri Fi Hotspot displays WPS in Progress Adding Device and then WPS Session Complete If problems are encountered see WPS Related Messages Using the home page of your Sierra Wireless 4G LTE Tri Fi Hotspot 1 Make sure you re logged in to the home page 2 Click WPS below the Virtual Device 3 In the WPS Setup window make sure Enable is selected 4 Perfo...

Page 38: ...epending on the manufacturer of the device In the WPS Setup window select Use PIN method Enter the PIN for the Wi Fi device Click Connect Within 2 minutes start connecting from the WPS related PIN option in the device s software or from the Wi Fi Protected Setup Wizard Your Sierra Wireless 4G LTE Tri Fi Hotspot and the wireless device will communicate and establish the connection The status is dis...

Page 39: ...o connect the device to your computer 1 Insert the larger end of the micro USB cable into your computer 2 Insert the other end of the cable into the micro USB port on the side of your device Note If you re having problems see Cannot Connect Through USB Making a Tethered Connection Your device supports a direct connection through a USB cable to a Windows or Mac computer This is commonly referred to...

Page 40: ... exe or If you re running Windows Vista and the AutoPlay window opens click Run setup exe 4 In the TRU Install window click OK 5 Install the Sierra Wireless USB driver Follow the onscreen instructions Mac To install the device driver on Mac 1 Make sure the device is turned on 2 Connect the device to your computer through the micro USB cable 3 In the window that appears double click the pkg file 4 ...

Page 41: ...he home page the text Admin Logged in is displayed near the upper left corner of the home page If you re not logged in in the Admin Login section in the upper left area of the home page enter the administrator password 1 20 characters or numbers The default password is password 3 Click Advanced settings Device Basic 4 Select a value for TRU Install ...

Page 42: ...uttons Icons and Text Alerts Viewing Device Information Updates The home page is the entry page of the browser interface that lets you Display status information for your device and your data connection Launch and end a network connection Change the settings for your device and your data connections if you re logged in Access additional resources the user guide and the Important Information docume...

Page 43: ...before takeoff and the device is in your overhead bag This button is available only if you re logged in 6 Start a WPS session to add to your network a device that supports WPS or enable or disable WPS See Connecting Through WPS 7 Disconnects a connection or connects if currently there s no connection This button is available only if you re logged in Home Page Basics Learn how to display the home p...

Page 44: ...can access the Advanced Settings window where you can modify additional settings You can rerun the device setup if required Admin Setup You can install updates To log in 1 Make sure that nobody else is already logged in other people can use the home page at the same time but only one user can be logged in 2 In the Admin Login section in the upper left area of the home page enter the administrator ...

Page 45: ...me page contains an image of your device This is a virtual device it reflects most of the icons and text displayed on the real device Mini Window If you click the virtual device in the home page the Mini Window opens an image of the device in a separate Web browser window ...

Page 46: ...ge Click Power Off Tip You can also turn the device off by pressing and holding the power button until the device turns off Setup Pages At any time you can rerun the device setup if required The Welcome to your Sierra Wireless 4G LTE Tri Fi Hotspot window opens in two cases Automatically as part of the initial setup of your newly purchased device When you click Admin Setup from the home page make ...

Page 47: ...that shows your current location See Viewing Your Current Location in a Web Browser Search for the closest gas station restaurant other points of interest or do a custom search See Performing a Location Search Support This button opens the online support site in a new Web browser window or tab See Support Button Feedback Use this button to send your comments on the device See Feedback Help This bu...

Page 48: ... Window in Online Help To access the Advanced Settings window 1 Make sure you re logged in to the home page 2 Click Advanced settings Map me Button The Map me button is used for GPS Location Based Services you can for example search for the closest gas station restaurant other points of interest or do a custom search See Sprint Location Services Support Button The Support button opens the online s...

Page 49: ... off Note This button appears only when you re logged in Note You can turn the device on only by using the physical power button on the device or by disconnecting and reconnecting the micro USB cable Icons and Text Learn about the various icons and text that provide status information Signal Information Mobile Broadband Information and Settings Roaming Information and Settings Alert Information GP...

Page 50: ... Device Virtual Device When you hold the mouse over an icon the corresponding icon on the Virtual Device is highlighted If you click an icon or the text a window opens with additional information as shown in the following screenshot If you re logged in the window may also display configurable settings ...

Page 51: ...nd Ec Io for 3G RSSI and CINR for 4G WiMAX and RSRP and RSRQ for 4G LTE RSSI reflects the signal strength of the network Ec Io is a dimensionless ratio of the average power of a channel typically the pilot channel to the total signal power RSRP stands for Reference Signal Received Power and reflects the LTE signal strength CINR stands for Carrier to Interference plus Noise Ratio and is a measureme...

Page 52: ... but are not connected or You have service and are connected The text next to the icon displays the connection status for example No service or Connected Click the icon to display the Mobile Broadband Information window The window displays The active network the network that is currently being used for your data connection For example 4G 4G LTE or 3G EVDO Rev A 3G and 4G status For example Connect...

Page 53: ... when the device powers on select Connect Automatically To prevent this from happening when you re roaming also select Disable when roaming Note Disable when roaming does not prevent you from roaming it only prevents a connection that was lost while roaming from automatically being reestablished Roaming Information and Settings The roaming indicator shows whether you are roaming The text near the ...

Page 54: ...e One or more alerts are available The text next to the icon indicates the number of alerts Click the icon to display the Alert window For more information see Alerts GPS Information and Settings The GPS icon indicates whether GPS is off available or active Icon Description GPS is off not enabled Before you can use GPS you must accept the GPS privacy agreement and enable GPS See GPS Privacy Agreem...

Page 55: ...tion Continuous Fixes are obtained on a regular basis also known as auto tracking This is useful for turn by turn TBT navigation applications such as driving directions Get fix now This button starts a one time fix not displayed if GPS Mode is Continuous or a GPS session is already in progress If you change the value from Continuous to One time you must click Save before your changes take effect a...

Page 56: ...ed the Ethernet ID See Finding the MAC Address Block Use this to block a computer s access to the device You might want to do this if You don t recognize a listed computer You have lots of data to transfer you want to be the sole user of the bandwidth You re approaching the data limit on your account Max Wi Fi users You can limit the number of Wi Fi users maximum of eight that can connect to the d...

Page 57: ...tery Battery is charged Click the icon to display the Battery Information and Settings window When you re logged in you can set the behavior for when the device is Battery or USB powered Choose one of the following Short Range This setting improves battery life at the cost of shorter Wi Fi range Long Range This setting allows you to use your wireless devices farther from your Sierra Wireless 4G LT...

Page 58: ...cable or Press the power button Internet Connection Information Click the data icon to display the Internet Connection Information window Note Data usage amounts are approximate and should not be used for billing purposes For accurate data usage amounts check with Sprint or click the check carrier usage link When you click the Internet Connection Information window displays Data statistics for the...

Page 59: ...Connection Information window displays a table showing data use In the current cycle or since you last reset the data usage figures whichever occurred more recently These numbers get automatically reset to 0 on the day selected in the Starts on day list Over the lifetime of the device By network 3G 4G and 4G LTE and by sent received and total From this window you can Reset the data usage figures f...

Page 60: ...cription The device speaker is on The device speaker is off Click the sounds icon to display the Sounds window The window displays Status of the device speaker on or off If you re logged in check boxes to enable or disable sounds for the following events Internet connected A sound is played when you connect to the Internet Low battery A sound is played when the battery is low This is useful as a r...

Page 61: ... logged in for each of the above events click to play each corresponding sound Tip You can also disable all sounds through the mute switch on the device See Mute Switch in Other Buttons and Switches If you ve enabled the sounds through the home page but there are no sounds when an event occurs check the position of the mute switch Alerts Alerts notify you about situations that require your attenti...

Page 62: ... In the 3G Activation Required alert window click Activate now If activation is successful Activation complete is displayed You can now connect to the 3G network If the connection is not established automatically click Connect on the home page or Mini Window If activation was not successful Activation failed is displayed Retry the activation If it is not successful contact Sprint Customer Service ...

Page 63: ...ure erases all the data on the microSD card after which the files CANNOT be retrieved To prevent the loss of important data please check the contents before you format the microSD card Software Update Available The update may improve performance and add or modify features Note During installation of the update your Internet and Wi Fi connections won t be available When the installation is complete...

Page 64: ...formation is not available if WAN Mode is 3G Only WAN Mode is in Advanced settings WAN Setup The following information is displayed Model Number This is the manufacturer s model of your device Network Operator This field shows the carrier that your device was activated with Manufacturer This is the company that made your device Wi Fi Firmware Version This is the firmware version for the Wi Fi acce...

Page 65: ...the PRI version of the 3G component of the device Firmware Version This is the firmware version of the 3G component of the device Total Bytes This is the amount of data transferred over the 4G network during the lifetime of the device Firmware Version This is the firmware version of the 4G component of the device MAC Address This is the MAC address of the 4G module Each wireless device has a uniqu...

Page 66: ...ic page Automatically Checking for Updates Manually Checking for Updates Upgrading Firmware From a File Note If a software update is available the device LCD displays a message and an alert is available from the home page See Software Update Available The updates may improve performance and add or modify features The updates may include the following Device firmware The browser interface Help file...

Page 67: ... Wi Fi and Internet connections won t be available When the installation is complete you will need to reconnect to Wi Fi See How Do I Connect to Wi Fi 1 Log in to the home page 2 Make sure you re connected to 3G or 4G 3 Click Advanced settings 4 Click Device Basic 5 Click Check for updates now The message next to the button indicates whether updates are available Installing the updates To install ...

Page 68: ...nplug the device Your Wi Fi and Internet connections won t be available When the installation is complete you will need to reconnect to Wi Fi See How Do I Connect to Wi Fi To upgrade the device firmware from a file 1 Log in to the home page 2 Make sure When connected to USB is selected for Disable Wi Fi See Disabling Wi Fi When Connected Through USB 3 Make sure your device is connected to the AC c...

Page 69: ...atus The device will restart possibly several times Once the upgrade is complete the LCD device shows the usual icons and text for example the device name 10 Compare the current version information in Device About to the values you wrote down in step 5 to confirm that the upgrade was successful 11 If you ve saved the current configuration reload it Click the Browse button next to the Import Router...

Page 70: ...er Settings AC Power Settings Battery and USB Power Settings You can specify the settings for battery power and USB power Short Range This setting improves battery life at the cost of a shorter Wi Fi range Long Range This setting allows you to use your wireless devices farther from your Sierra Wireless 4G LTE Tri Fi Hotspot at the cost of shorter battery life and the increased possibility of inter...

Page 71: ...y Information and Settings window opens or Click Advanced settings Wi Fi Network 3 Select an option in the AC Powered section Login Settings You can change the administrator password and also enable automatic login Changing the Administrator Password Automatic Login Remember Me Changing the Administrator Password For security reasons change the administrator password on a regular basis Note If you...

Page 72: ... time only the first person to display the home page will be logged in Viewing Computers That Are Set to Automatically Log In as Administrator 1 Log in to the home page 2 Click Advanced settings Device Basic 3 Next to Remember me Client List click show list Disabling Automatic Login For a Specific Computer 1 Log in to the home page 2 Click Advanced settings Device Basic 3 Next to Remember Me Clien...

Page 73: ...ed in to the home page 2 Click Advanced settings Device Display 3 Make sure LCD Backlight is set to On 4 In the Turn Backlight Off list click a value A smaller value helps prolong the battery life Note The LCD turns on if an important system event occurs Setting the LCD Brightness Adjust your screen s settings to suit your surroundings 1 Make sure you re logged in to the home page 2 Click Advanced...

Page 74: ... be individually enabled or disabled 1 Log in to the home page 2 Click Advanced settings Device Sounds 3 Next to each of the event types select Enable or Disable Sounds for the following events can be individually enabled or disabled Low Battery A sound is played when the battery is low This is useful as a reminder to charge the device In the Alert When list you can select a battery level to trigg...

Page 75: ...ers standby mode See Standby Low Power Mode in Battery Information and Settings Low Battery Alert You can set an alert to sound when the battery level is low Setting the Alert From the Home Page 1 Make sure you re logged in to the home page 2 Click the Sounds icon 3 In the Sounds window select Low battery Setting the Alert From the Advanced Settings Window 1 Log in to the home page 2 Click Advance...

Page 76: ...e Device Tab WAN tab See WAN Tab Wi Fi tab See Wi Fi Tab Router tab See Router Tab Settings For most fields and buttons contextual help if enabled appears to the right of the window when you move the cursor over an item For more information see Contextual Help in the Advanced Settings Window in Online Help Accessing the Advanced Settings Window 1 Make sure you re logged in to the home page 2 Click...

Page 77: ...ettings See Importing Settings Export Router Settings You can export configuration settings See Exporting Settings Update Firmware from File You can upgrade the device firmware from a file See Upgrading Firmware From a File Standby Timer on Battery and On AC Power You can enable standby low power mode See Standby Low Power Mode in Battery Information and Settings TRU Install This feature installs ...

Page 78: ...home page 2 Click Advanced settings 3 Click Device microSD Card From this window you can view or adjust these settings or perform the following actions Status This field reflects the status of the microSD card slot for example the slot is disabled or a card is detected SD Card Slot Before you can use the microSD Card slot you must enable it See Enabling the microSD Card Slot microSD Shared Folder ...

Page 79: ...ert Information Note System alerts include several types of events for example Critical battery Critical temperature Software update available Routing hardware settings reset Device startup failure Internet Connected A sound is played when you connect to the Internet Internet Disconnected A sound is played when you lose the connection to the Internet Wi Fi User Has Joined Useful for example if you...

Page 80: ...e device Router PRI Version This is the PRI version for the routing hardware of the device The PRI Product Release Instructions is a file that contains the settings used to configure wireless products for a particular service provider customer or purpose Wi Fi MAC Address This is the MAC address of the 4G module Each wireless device has a unique MAC address assigned by its manufacturer Activation ...

Page 81: ...our 4G channel plan which determines the frequencies to scan and 4G networks to detect Total Bytes This is the amount of data transferred over the 4G LTE network during the lifetime of the device Firmware Version This is the firmware version of the 4G LTE component of the device MAC Address This is the MAC address of the 4G LTE module Each wireless device has a unique MAC address assigned by its m...

Page 82: ...tion History Enable logging of connects and disconnects See Enabling and Disabling Logging of Connects and Disconnects in Connection History Set the method used for time acquisition See Setting the Method Used for Time Acquisition WAN Tab Configure your 3G 4G 4G LTE and GPS settings WAN Tab Setup Panel WAN Tab 3G Panel WAN Tab 4G Panel WAN Tab 4G LTE Panel WAN Tab GPS Panel WAN Tab Setup Panel Fro...

Page 83: ...ablished to either 3G or 4G if both are available 4G is used This setting is recommended if your service provider has no data limit for 4G but does for 3G or you want to take advantage of the faster data transfer speeds of 4G 3G Only The connection can be established only to 3G If you don t have 4G or 4G LTE coverage you can save power by selecting 3G Only 4G Only The connection can be established...

Page 84: ...til the update is complete The 4G connection won t be affected Update 3G Profile You can check whether an updated profile for your 3G connection is available An updated profile may improve your 3G network service Active IP Addresses These are the IP addresses of the 4G LTE connection Channel UL This is the channel that is used to upload data to the 4G LTE network Channel DL This is the channel tha...

Page 85: ...Also known as IMSI International Mobile Station Identity the MSID is an identifier of a device on the 3G network NAI Network Access Identifier This is your User ID for accessing the 3G network DRC Cover Technical support staff may request this value from you PN 1xRTT Technical support staff may request this value from you DRC Value Technical support staff may request this value from you PN EVDO Te...

Page 86: ...work CINR stands for Carrier to Interference plus Noise Ratio and is a measurement of signal effectiveness For the receiver to decode the carrier signal the latter must be in an acceptable CINR range TX Power This number indicates the transmitter power A higher number is better Center Frequency This number indicates the frequency of the 4G channel used for the data connection NSP ID This number is...

Page 87: ...If you don t know this login information contact the network administrator WAN Tab 4G LTE Panel From the 4G LTE panel of the WAN tab you can view various 4G LTE information 1 Log in to the home page 2 Click Advanced settings 3 Click WAN 4G LTE Note 4G LTE information is not available if WAN Mode is 3G Only or 4G Mode is WiMAX Only WAN Mode and 4G Mode are in Advanced settings WAN Setup From this w...

Page 88: ... From the GPS panel of the WAN tab you can enable GPS and configure GPS settings 1 Log in to the home page 2 Click Advanced settings 3 Click WAN GPS From this window you can view or adjust these settings or perform the following actions Enable GPS To use GPS and to configure other GPS settings this check box must be selected If the GPS privacy agreement opens you must accept it before you can use ...

Page 89: ...accurate Note If the value is very small that is very high accuracy the fix may fail Fix Rate The smaller the number the more up to date the location tracking will be at the cost of shorter battery life of the device This setting is available only if GPS Mode is set to Continuous Metric Units This specifies whether to use the metric system when displaying the GPS results for example the altitude s...

Page 90: ...d the Host Name SSID Broadcast If broadcast is enabled the wireless network is displayed in the list of Wi Fi networks available in the local area For increased security set this field to Disable You will need to give the SSID to the people who will be accessing your network WPS won t be available Max Number of Users You can limit the number of Wi Fi users maximum of eight that can connect to the ...

Page 91: ...ri Fi Hotspot enters power save mode when possible If your computer tends to lose the Wi Fi connection and stops responding set this field to Off Wi Fi Age Out Time This is the amount of time of inactivity no traffic after which the Sierra Wireless 4G LTE Tri Fi Hotspot drops the connection to a device WMM Support Wi Fi Multimedia WMM is a standard that defines quality of service QoS in Wi Fi netw...

Page 92: ...our network The MAC filter is used to grant whitelist or block blacklist wireless devices access to the Wi Fi 3G and 4G networks Access is based on the MAC address of each wireless device MAC filtering increases security of your network You can give access to your network based on the MAC address of the wireless devices This makes it harder for a hacker to use a MAC address to access your network ...

Page 93: ...ward Panel Enabling Port Forwarding Port Forward Panel Enabling Port Forwarding for an Application Port Forward Panel Disabling Port Forwarding for an Application Port Trigger Panel General Port Trigger Panel Enabling Port Triggering Port Trigger Panel Enabling Port Triggering for Specified Protocols and Ports Port Trigger Panel Removing Ports From the Port Triggering List DMZ Panel General DMZ Pa...

Page 94: ...ick Advanced settings 3 Click Router Basic From this window you can enable or disable these features and perform these actions USB Tethered Networking To prevent an unauthorized user from using the device through the micro USB cable set this field to Disable Users will be able to connect only through Wi Fi and only after they provide the correct Wi Fi password if Wi Fi security is enabled This set...

Page 95: ...security risks Enabling UPnP Before you can use UPnP you must enable it 1 Log in to the home page 2 Click Advanced settings Router Basic 3 Next to UPnP select Enable Basic Panel SPI Stateful Packet Inspection SPI also known as dynamic packet filtering helps to prevent cyber attacks by validating that the traffic passing through a session conforms to the protocol used for this type of session Packe...

Page 96: ... improve data transmission After selecting the radio button enter the value to use 1200 1500 DHCP Server This field enables DHCP Note The following settings are displayed only when DHCP is enabled DHCP IP Address Range This specifies the starting and ending address of the range of IP addresses available for the device to dynamically that is not permanently assign to computers connected to it DHCP ...

Page 97: ... Mode is Manual If DNS Mode is Auto DNS Relay is enabled by default DHCP Static IP Assignment List You can assign a permanent IP address to a MAC address and view the static IP assignment list See DHCP Static IP Assignment List in LAN Panel DHCP LAN Panel DHCP DHCP Dynamic Host Control Protocol automatically assigns an IP address to each device on the network and manages other network configuratio...

Page 98: ... lease After this time is up the computer is automatically assigned a new dynamic IP address Enter a number between 2 and 10080 Max DHCP Clients This is the number of DHCP addresses that can be assigned and active at one time It s recommended you set this to a number greater than the number of Wi Fi users DNS Mode This specifies how the DNS servers that the DHCP clients are to communicate with are...

Page 99: ...you don t know this address see Finding the MAC Address 4 In the IP Address field enter the IP address you want to assign to the device 5 Select the Enable check box to have the device use the designated IP address 6 Click Add 7 Click Save Removing an IP Address Based on a MAC Address 1 Click DHCP Static IP Assignment List on the LAN panel of the Router tab 2 To keep the device information in the ...

Page 100: ...work Normally incoming traffic from the Internet is blocked For example you can configure port forwarding so that You can access your Remote Desktop from the Internet by specifying the WAN public IP address that the device is using Internet users can access a Web FTP or email server or gaming or Internet application hosted by your computer Note Port forwarding creates a security risk When not requ...

Page 101: ...ick the Application field and select the application type from the list The values for Start and End ports are automatically filled in 4 If necessary change the range of port numbers associated with the application Traffic will be allowed not blocked if its destination port number is in the specified range In the Start field enter the number that starts the port range In the End field enter the nu...

Page 102: ...numbers trigger ports The device keeps track of the IP address of the computer that sends data on these trigger ports so that when incoming data on the forward ports arrives the device sends the incoming data to the same computer Before you can use or configure port triggering you must enable it as explained in Port Trigger Panel Enabling Port Triggering From the Port Trigger panel of the Router t...

Page 103: ... separate the start and end port number with a hyphen 5 In the second Protocol list click the protocol s used by the application for incoming traffic from the Internet 6 In the Forward Ports field enter the ports to forward to the computer that triggered the rule That is specify the port number or range of port numbers that the application uses for incoming traffic Check the user documentation for...

Page 104: ...ot routed as a result of the above If DMZ is enabled then incoming traffic is routed to the computer that uses the IP address specified by the DMZ settings If DMZ is not enabled the incoming traffic is blocked Note Putting a computer in the DMZ opens all the ports of that computer and exposes that computer to various security risks Use this option only as a last resort if possible use other option...

Page 105: ...uter that is in the DMZ See Assigning an IP Address Based on a MAC Address in LAN Panel DHCP or On the computer that is in the DMZ disable DHCP and manually assign the IP address gateway and DNS server Resetting the Software to Default Setting General In some cases you will need to reset the software to default settings WARNING If you reset the software to default settings You must go through the ...

Page 106: ...fault Settings Using the Reset Button You can reset the software to default settings from the device itself without having to use the browser interface 1 Using slight finger pressure slide the battery compartment cover towards you to remove it 2 Locate the small hole labeled RESET near the micro USB port The reset button is inside this hole 3 Insert a thin object for example the end of a paper cli...

Page 107: ...up as if you ve just purchased the device See Device Setup Any changes you ve made to the settings are lost Your 3G and 4G account information is not affected after reset the device remains provisioned for service 1 Log in to the home page 2 Click Advanced settings Router Basic 3 Click Router Settings Reset 4 Check the device LCD If it displays Reset to factory defaults Press to accept press the p...

Page 108: ...ice Basic 3 Browse to and click the file with the saved settings 4 Click Import Note Your device may reset and you may need to reconnect to Wi Fi and the Internet See How Do I Connect to Wi Fi and Launching Your Network Connection Device Logs Learn how to configure settings related to the logging of events export and clear logs Connection History System Events Setting the Method Used for Time Acqu...

Page 109: ... is set to Enable 4 Click Export Clearing the Connection History 1 Log in to the home page 2 Click Advanced settings Device Log 3 In the Connect disconnect section click Clear log System Events You can enable or disable as a group the logging of the several kinds of system events Software update available Network update available Primary WAN failover Primary WAN switchback Unexpected data connecti...

Page 110: ...g 3 Make sure Verbose System Event Logging is set to Enable 4 Click Export Clearing the System Events Log 1 Log in to the home page 2 Click Advanced settings Device Log 3 Make sure Verbose System Event Logging is set to Enable 4 Click Clear log Setting the Method Used for Time Acquisition Time information is stored in the connection history log and system events log To set the method used for obta...

Page 111: ...P The device s clock is synchronized to a Network Time Protocol server on the Internet not as accurate as when using the 3G setting but doesn t require 3G coverage Use this setting if you have 4G or 4G LTE but no 3G coverage ...

Page 112: ...ough the setup pages To display the setup pages 1 Make sure you re logged in to the home page 2 Click Admin Setup For more information see Changing the Password and Settings in Device Setup You can configure basic and advanced settings of the Wi Fi network through the Advanced Settings window To display the Advanced Settings window 1 Log in to the home page 2 Click Advanced settings 3 Click Wi Fi ...

Page 113: ...ust either edit Hostname and the SSID will get the same value or disable Link SSID and Hostname and edit the SSID 4 Click Save 5 Follow the onscreen instructions to reconnect to Wi Fi See How Do I Connect to Wi Fi Note If you re sharing your connection other users must also reconnect to Wi Fi provide them with the new SSID Note For security reasons it s recommended you disable SSID Broadcast See W...

Page 114: ...g Through WPS To change the security used by Wi Fi 1 Log in to the home page 2 Click Advanced settings Wi Fi Security 3 Select one of the following options Note that not all options may be displayed depending on the Basic Rate setting None No security is used no password is required to access the Wi Fi network this setting is not recommended Anyone may access your device and use your Internet conn...

Page 115: ...ion but not for authentication WPA Personal TKIP This is a strong security standard that is supported by most Wi Fi devices WPA Personal TKIP AES This is a strong security standard that is supported by most Wi Fi devices WPA2 Personal AES This is a stronger newer security standard that is limited to newer Wi Fi devices WPA2 Personal TKIP AES This is a stronger newer security standard that is limit...

Page 116: ... characters WEP 128 bit Open The password must be 13 ASCII characters WPA Personal TKIP The password must be 8 to 63 ASCII characters WPA Personal TKIP AES The password must be 8 to 63 ASCII characters WPA2 Personal AES The password must be 8 to 63 ASCII characters WPA2 Personal TKIP AES The password must be 8 to 63 ASCII characters WPA WPA2 Personal The password must be 8 to 63 ASCII characters 4...

Page 117: ...o access the network Allow all in list Only computers that are in this list are allowed to access the network Block all in list All computers are allowed to access the network unless they re in this list In any case a user still needs to provide the correct Wi Fi password to access the network Specifying Computers That Can Access the Network 1 Log in to the home page 2 Click Advanced settings Wi F...

Page 118: ...AC address that device might be an intruder In the row for the device you want to block click Add 5 For each computer you want to block repeat step 4 Tip The Wi Fi Users window has a Block check box available for each currently connected user See Wi Fi Users Information and Settings Removing a Computer From the Allowed or Disallowed Lists 1 Log in to the home page 2 Click Advanced settings Wi Fi M...

Page 119: ...age of the Device microSD card See Accessing the microSD Card To change the host name 1 Log in to the home page 2 Click Advanced settings 3 Click Wi Fi Network or Router LAN 4 In the Hostname field enter a name for your device The name must be 1 15 ASCII characters Valid characters are a z A Z 0 9 Note that the host name cannot be all numbers hyphen Note that the host name cannot start or end with...

Page 120: ...Channel list or to have the device automatically determine the channel to use click Auto Disabling Wi Fi When Connected Through USB You can optionally turn off the device s Wi Fi when connected via the micro USB cable In this case Only a computer that is connected to the device through the micro USB cable can use the device You can prolong the battery life of the device The battery charges faster ...

Page 121: ...d information 1 Log in to the home page 2 Click Advanced settings 3 Click Device About The following fields are related to 3G activation Activation Status This field reflects whether 3G is activated Activation Date This is the date that the 3G modem was first activated Network Operator This field shows the carrier that your device was activated with Resetting the 3G and 4G Configurations to Defaul...

Page 122: ... Setup 2 Go through 3G activation or if using 4G use pay as you go Resetting the 3G and 4G Radio Configurations to Default Settings You may need to reset the 3G and 4G radio configurations to their default settings Note Reset the configurations only if instructed by a Sprint representative Note After a radio configuration reset you must go through 3G activation which starts automatically 1 Log in ...

Page 123: ... There are a couple of requirements to access GPS services You must accept the GPS privacy agreement GPS must be enabled GPS services may not be available if you are indoors You may be able to get a GPS lock if your device is very close to a window GPS receivers must be able to lock onto the global positioning satellites to accurately determine position The number of obstructions present indoors o...

Page 124: ... You can also display location information from Advanced settings WAN GPS click Get fix now Alternatively you can view your current location in a Web browser See Viewing Your Current Location in a Web Browser Viewing Your Current Location in a Web Browser You can easily display your current location in a Web browser 1 Make sure GPS is enabled and you re connected to the 3G or 4G network 2 For best...

Page 125: ...ogress please wait while your device obtains a GPS location fix Note When a location fix has been acquired your Web browser will display the mapping results GPS Settings This section provides an overview of GPS related items you can change Setting the GPS Mode Setting the GPS Fix Rate Using Metric Units Changing Your Mapping Service Performance Setting GPS Accuracy Basic GPS settings can be change...

Page 126: ...turn TBT navigation applications such as driving directions Setting the GPS Fix Rate The GPS fix rate determines how often GPS fixes are obtained This option is available only if the fix mode GPS Mode is set to Continuous 1 Log in to the home page 2 Click Advanced settings WAN GPS 3 Make sure GPS Mode is set to Continuous 4 In the Fix Rate field enter a number of seconds between 1 and 999 The smal...

Page 127: ...Click Advanced settings WAN GPS 3 In the Performance Value section select one of the following Automatic The device automatically determines the most appropriate setting to use Manual In the input field enter the number of seconds the device should wait for a satellite to be discovered If this time is exceeded an error is reported Accuracy The accuracy setting determines how accurate the location ...

Page 128: ...ing steps before using the microSD Card slot 1 Enable the slot See Enabling the microSD Card Slot 2 Optionally enable DLNA Media Server See Enabling DLNA Media Server 3 Set up access to the slot See Setting Up Access to the microSD Card 4 Optionally rename the microSD Shared Folder Name See microSD Shared Folder Name 5 Make sure the microSD card is inserted into the slot 6 Let other users know how...

Page 129: ...ed in the hotspot it is shown in the DMP DMR s media software with the same name as the name of your hotspot If it s not shown in the media software check that The device and software support DLNA For a list of products that support DLNA see www dlna org consumer home look for dlna product search DLNA is enabled on the device and in the software See the user documentation of your device Setting Up...

Page 130: ... 1 Make sure you re logged in to the home page 2 Click Advanced settings Device MicroSD Card 3 In the microSD Shared Folder Name field type the new name You can use up to 32 letters numbers and spaces in any combination For information on how this folder name is used see Accessing the microSD Card Inserting a microSD Card Remove the battery compartment cover to insert a compatible microSD card int...

Page 131: ... Card and wait until a message is displayed stating it is safe to remove the card See microSD Card Information and Settings 3 Using your fingernail or a thin blunt object gently press the microSD card in and then release it should partially pop out of its slot 4 Remove the microSD card and store it in a safe place 5 Replace the battery compartment cover Accessing the microSD Card If the microSD sl...

Page 132: ... From the Windows Start menu click Run and then type one of the following SprintHotspot Hostname 2 Double click the shared folder Mac 1 In Finder select Go Connect to Server 2 Type one of the following smb SprintHotspot smb Router IP Address For example smb 192 168 0 1 smb Hostname For example smb MyDeviceName 3 When prompted select the shared drive as the folder to mount Linux 1 Open the run menu...

Page 133: ... systems Please see the user documentation for your operating system or computer If security has been enabled for the microSD card you will be prompted to enter the username and password for the microSD card See Setting Up Access to the microSD Card ...

Page 134: ...porate Network Through a VPN Are Terminal Sessions Supported How Can I Tell I m Connected to 3G or 4G There are several ways you can tell you re connected to 3G or 4G When you re connected The 3G or 4G icon on the left side of the home page is solid For example The bottom area of the device LCD the Virtual Device and the Mini Window show the data transfer icon and data transfer information amount ...

Page 135: ...ierra Wireless 4G LTE Tri Fi Hotspot and connect to it If prompted for a network key security key password enter the Wi Fi password Is Roaming on 4G Supported At the time of this release roaming that is using a network other than Sprint on 4G or 4G LTE is not supported Your device can roam on 3G and also automatically switch in Sprint coverage between 4G and 4G LTE To change the roaming setting se...

Page 136: ... Go through the device setup during which the administrator password will be displayed write it down in a safe place See Device Setup What Do I Do if the Home Page Displays Charging paused If the text after the battery icon on the home page includes Charging paused as shown in the screenshot below there are several things you can try Connect your device through the micro USB cable Disconnect from ...

Page 137: ...rts DLNA Note The software on the device must support the types of files you re trying to play If you re having problems check the user documentation of the software If your device supports DLNA see Enabling DLNA Media Server For a list of products that support DLNA see www dlna org consumer home look for dlna product search Questions About GPS and Sprint Location Services Find answers to common q...

Page 138: ... Feature See Performing a Location Search Where Can I Use GPS GPS works wherever you have line of sight access to the GPS satellites How Do I Enable or Disable GPS By default Sprint Location Services are disabled To enable Sprint Location Services see Enabling GPS Location Based Services Limitations Weather conditions may affect your ability to get a clear view of the satellites and thus to acquir...

Page 139: ...and Wi Fi password of your network to other users The WPS feature is available on certain cameras printers smartphones and laptops These devices have either a hardware button or a WPS related option in the software Please consult the user documentation of your device How do I Use WPS Please see Connecting Through WPS If a Wireless Device has a WPS Button or a WPS Software Option Must I Use it to C...

Page 140: ...tion between your enterprise network and the advanced Sprint Mobile Broadband Network To learn more about Data Link to arrange a connectivity solution that works for you or to configure Data Link please contact Sprint If You re Not Using Sprint Data Link Once you complete a wireless connection you may need to launch an extranet client provided by your company and supply the appropriate user name a...

Page 141: ...e through the micro USB cable to your computer and disable Wi Fi See Disabling Wi Fi When Connected Through USB Adjust the LCD do one or more of the following Turn the LCD off Advanced settings Device Display LCD Backlight Decrease the brightness of the LCD Advanced settings Device Display Backlight Settings On Battery USB Power Set the LCD to turn off sooner See Setting the LCD Timeout Configure ...

Page 142: ...al ways you can improve the signal strength Make sure you re inside a 4G 4G LTE or 3G coverage area Try reorienting your device Move the device and your computer to another location you may be in or near a structure that is blocking the signal Every obstacle for example walls ceilings furniture between the Sierra Wireless 4G LTE Tri Fi Hotspot and other wireless devices decreases the signal streng...

Page 143: ... and network carrier used by the 3G modem To check for these updates 1 Log in to the home page 2 Click Advanced settings 3 Click WAN Setup 4 Click Update 3G PRL 5 After the update checking is completed click Update 3G Profile Improving Wi Fi Performance There are several ways you can improve Wi Fi performance Try a different channel number See Wi Fi Channel Check whether any device updates are ava...

Page 144: ...Power Management and move the slider all the way to the right to Highest Click OK or If the Wi Fi client network adapter is not by Intel select a configuration with minimal power savings to maximize throughput Note The above settings are often controlled by 3rd party value add applications and may be automatically changed If Wi Fi performance improves for a while after performing the above steps b...

Page 145: ... denying computers access to the network See Allowing or Denying Computers Access to the Network Tip You can display a list of connected devices including the MAC address of each device click List of connected devices available from Advanced settings Wi Fi MAC Filter or from Advanced settings Wi Fi Network The steps to finding the MAC address of a device vary depending on your operating system Win...

Page 146: ...steps to finding the IP address of a device vary depending on your operating system Windows 1 Open a command prompt window Click Start and Run Type cmd or command and click OK 2 At the command prompt type ipconfig and press Enter 3 Write down the IP Address for the entry that relates to the wireless network connection The IP address might be listed under Ipv4 Address or something similar Mac OS X ...

Page 147: ...rint Location Services Aren t Working or Don t Seem to Be Available GPS Fix Not Available Cannot Check for Updates Sounds Are Enabled but the Device Doesn t Generate Any Sounds General Tips Here are some general tips to get you started If the LCD shows Connection Error followed by a number see Connection Errors Check the system events log See Exporting System Events in System Events If some settin...

Page 148: ...ty cannot be derived by the network 10 Implicitly detached 11 PLMN not allowed 12 Tracking Area not allowed 13 Roaming not allowed in this tracking area 14 EPS services not allowed in this PLMN 15 No Suitable Cells In tracking area 16 MSC temporarily not reachable 17 Network failure 18 CS domain not available 19 ESM failure 20 MAC failure 21 Synch failure 22 Congestion 23 UE security capabilities ...

Page 149: ...s not displaying any text or icons and recommends actions Device state LCD state Your action On Off Advanced settings Device Display LCD Backlight is set to Off Turn on the LCD set LCD Backlight to On On On but dormant inactivity timeout Briefly press the power button on the device Off Off Turn the device on Make sure a battery is inserted into the device Press the power button on the device until...

Page 150: ...ction Error Device Activation Required Searching for Network Update Failed See also SD Card Error 3G Activation Failed See Activating Your Device Through the 3G Activation Required Alert in Activating Your Device Connecting to 3G 4G If the device LCD displays Connecting to 3G 4G go through the following steps 1 Check the signal strength If it is weak try the tips in Improving Signal Strength 2 Try...

Page 151: ... If this message persists see the tips in Cannot Connect to the 3G or 4G Network Update Failed If this message appears on the device LCD or in the Software Update Available alert window after you ve attempted the update go through the following steps 1 Make sure your device is connected to the AC charger or computer through the micro USB cable Note If you ll be using USB for data transfer and not ...

Page 152: ... Fi Network Disable Wi Fi Your computer supports the type of Wi Fi security that the network is set to use Note All the devices used with the Sierra Wireless 4G LTE Tri Fi Hotspot must support the selected security type Your computer supports Wi Fi 802 11g if Basic Rate is set in Advanced settings Wi Fi Security to 802 11g only Your computer has not been blocked through MAC filtering See Specifyin...

Page 153: ...le WPS feature not enabled If the LCD of your Sierra Wireless 4G LTE Tri Fi Hotspot displays this message go through the following steps 1 Click WPS below the Virtual Device 2 In the WPS Setup window select Enable 3 Click Save 4 Retry the WPS process WPS Not Available SSID Broadcast disabled If the LCD of your Sierra Wireless 4G LTE Tri Fi Hotspot displays this message go through the following ste...

Page 154: ...WPS Not Available Max connected devices If the LCD of your Sierra Wireless 4G LTE Tri Fi Hotspot displays this message go through the following steps 1 Disconnect one of the devices that is currently connected through Wi Fi 2 Retry the WPS process WPS Not Available MAC Filter list empty This message occurs when you try WPS while MAC filter mode is Allow all in list but no computers have been added...

Page 155: ...ple Sessions Error This message occurs when more than one WPS session is in progress Note For security reasons only one device is allowed to join through the PBC Push Button Configuration method the network at a time If the Sierra Wireless 4G LTE Tri Fi Hotspot detects simultaneous PBC connection requests from multiple devices in the past two minutes it blocks PBC If you re using WPS to add more t...

Page 156: ...rrect address in the Web browser Try http SSID where SSID is as displayed on the device LCD See LCD Information Screens If the home page is still not displayed try http 192 168 0 1 or if you re using custom routing settings replace 192 168 0 1 with the appropriate IP address The Web browser is a recent version and Java enabled The following are recommended Internet Explorer version 6 0 or higher M...

Page 157: ... If this message is displayed go through the following steps Make sure your computer is connected to the device through the micro USB cable or Wi Fi See How Do I Connect to Wi Fi or Making a Tethered Connection Make sure you re in 4G 4G LTE or 3G coverage Try the tips in Improving Signal Strength Check the WAN Mode setting Advanced settings WAN Setup For example if it s set to 4G Only you won t be...

Page 158: ... For best results minimize the number of obstructions between your device and the GPS satellites GPS Fix Not Available Make sure you have a clear view of the sky if you re in a forested area or in or near tall buildings move to another location To retry a fix click Retry Now Otherwise click Cancel Cannot Check for Updates Make sure your device is connected to the AC charger or computer through the...

Page 159: ...vice State Radio Frequency and Electrical Specifications This section lists the radio frequency and electrical parameters of the device Item Description Approvals FCC Battery Size 3600 mAh Duration for full charge AC charger 7 hours PC USB cable 8 hours Charge life 10 hours under standard use 8 hours of continuous use Current Maximum 1400 mA Standby current 4 mA 1xEV DO IS2000 hybrid mode 3 mA LTE...

Page 160: ...and encryption protocols WEP Open Shared WEP 64 WEP 128 WPA Personal TKIP AES Pre Shared Key or WPA PSK WPA2 Personal TKIP AES WPA2 PSK WPA WPA2 Personal WPA WPA2 PSK WPS Wi Fi Simple Configuration 2 0 WSC 2 0 based Wi Fi Protected Setup WPS SMS IS 637 Not supported FAX Not supported IOTA Supported OTASP IS 683A IS 683B IS 683C Supported OTAPA Supported PRL Preferred Roaming List Supported Authent...

Page 161: ...nvironmental conditions that the device can be used in Item Description Operating temperature 32 to 95 F Storage temperature 4 to 140 F Humidity 90 at 140 F Drop 1 5 m approx 59 on granite Mechanical Specifications This section describes the dimensions and physical features of your device Item Description Dimensions W x L x H 3 84 x 2 25 x 0 95 Power button Supported Headset jack Not supported LED...

Page 162: ...ransmit or receive such data Safety and Hazards Do not operate your device under the following conditions In areas where blasting is in progress Where explosive atmospheres may be present Near medical equipment Near life support equipment or any equipment that may be susceptible to any form of radio interference In such areas your device MUST BE POWERED OFF The device can transmit signals that cou...

Page 163: ...erra Wireless 4G LTE Tri Fi Hotspot If using with a charger use only the AC charger supplied with the device Do not short circuit the battery When replacing a battery use the same model of battery that was supplied with the device Follow local regulations when disposing of a used battery Avoid dropping the device or the battery If dropped and you suspect damage take it to a service center for insp...

Page 164: ...s in a portable configuration At least 1 0 cm of separation distance between the Sierra Wireless 4G LTE Tri Fi Hotspot and the user s body must be maintained at all times This device must not be used with any other antenna or transmitter that has not been approved to operate in conjunction with this device WARNING EMI United States FCC Information This equipment has been tested and found to comply...

Page 165: ...ny changes or modifications not expressly approved by Sierra Wireless could void the user s authority to operate the equipment This device complies with Parts 15 24 and 27 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired opera...

Page 166: ...censed from InterDigital Group Licenses A large amount of the source code to this product is available under licenses which are both free and open source Most is available under the GNU General Public License The remainder of the open source software which is not under the GPL is available under one of a variety of more permissive licenses Those that require reproduction of the license text in the...

Page 167: ... you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribut...

Page 168: ... and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in...

Page 169: ...ird party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or c Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is a...

Page 170: ...nce you may not distribute the Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under an...

Page 171: ...F CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND ...

Page 172: ...If the program is interactive make it output a short notice like this when it starts in an interactive mode Gnomovision version 69 Copyright C year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY for details type show w This is free software and you are welcome to redistribute it under certain conditions type show c for details The hypothetical commands show w and show c should show t...

Page 173: ... modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimers Redistributions in binary form must reproduce the above copyright notice this list of conditions...

Page 174: ...ts derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCID...

Page 175: ...t for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONS...

Page 176: ...following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the routines from the library being used are not cryptographic...

Page 177: ...thout prior written permission For permission or any legal details please contact Office of Technology Transfer Carnegie Mellon University 5000 Forbes Avenue Pittsburgh PA 15213 3890 412 268 4387 fax 412 268 7395 tech transfer andrew cmu edu 4 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by Computing Services at Carnegie M...

Page 178: ...tion and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation advertising materials and other materials related to such distribution and use acknowledge that the software was developed by the University of California Berkeley The name of the University may not be used to endorse or promo...

Page 179: ...are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the nam...

Page 180: ...ENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Zlib License Copyright C 1995 2010 Jean loup Gailly and Mark Adler This software is p...

Page 181: ...n the part of Sierra Wireless SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT INDIRECT SPECIAL GENERAL INCIDENTAL CONSEQUENTIAL PUNITIVE OR EXEMPLARY DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT EVEN IF SIERRA WIRELESS AND OR ITS AFFI...

Page 182: ...configuration resetting to default settings 121 Roaming Information window 52 Service type 84 Status 50 3G Activation Failed 149 3G Activation Required alert 61 3G Only WAN Mode 52 82 3G panel of the WAN tab 83 3G Preferred WAN Mode 51 82 4G 4G panel of the WAN tab 84 Base Station ID BSID 85 Cannot connect 156 Configuration resetting to default settings 120 Connection status 85 Data transmission r...

Page 183: ... compatibility 91 802 11b g n compatibility 91 About panel of the Device tab 79 About LCD information screen 32 AC charger with USB port 25 AC powered settings 70 Wi Fi Network panel 89 Access to the network configuring 116 117 Accessories purchasing 20 Account information accessing 20 Account setting up your device on 17 Accuracy GPS 88 126 Acquisition time method used for 109 Activate now button...

Page 184: ...4 Forgotten what do I do 135 Advanced Settings window 47 75 AES 17 114 Age Out Time Wi Fi 90 Alert 3G Activation Required 61 Alert window 53 Audio enabling and disabling 73 Critical battery level alert 74 Displaying 60 GPS Privacy Agreement 61 Low battery 74 SD Card error 62 Software Update Available 62 Sounds panel of the Device tab 78 Alert When low battery 73 74 Alert window 53 Allow 3G interna...

Page 185: ... 85 Basic panel Device tab 76 Router tab 93 Basic Rate 91 Battery Battery Information and Settings window 56 Charging 25 Charging paused 135 Critical battery level alert 74 Extending battery life 140 Installing 24 Long Range setting 56 69 Low battery playing a sound 74 Overview 24 Proper use and disposal 162 Short Range setting 56 69 Specifications 158 Battery Information and Settings window 56 Ba...

Page 186: ...rence plus Noise Ratio CINR 50 85 Center frequency 85 Certificate information 85 Channel 84 Channel DL 83 Channel List 83 Channel plan 4G 64 80 Channel UL 83 Channel Wi Fi 119 Charging paused 135 Charging the device 25 Check for updates Automatically 65 Manually 66 Check for updates now 66 chrg paused text on device LCD 135 Chrome browser 12 CINR Carrier to Interference plus Noise Ratio 50 85 Clea...

Page 187: ...3G 4G message 149 Connection 3G network service improving 142 Ending 34 History log 107 Information displaying 57 Launching 33 Lost playing a sound 74 78 Settings 51 Sharing 34 Status 3G 50 84 Status 4G 50 85 Status 4G LTE 86 Wi Fi users information 54 Connection Error message 150 Connection errors list of 147 Connection history 107 Connection Preferences 51 Connection Status 3G 84 4G 85 4G LTE 86...

Page 188: ...t 108 Sharing 34 Data Link Sprint 139 Data Received 57 Data Sent 57 Data statistics for the current connection session 57 Data transferred current session 57 Data transferred lifetime 3G 64 79 82 4G 64 80 82 4G LTE 64 80 Data transmission rates 23 DDF ID 64 80 Default gateway 58 Default settings 3G 4G configuration resetting 120 3G 4G radio configuration resetting 121 Software resetting 104 Demili...

Page 189: ...maximum number of 97 Description 96 Enabling 97 Lease time 97 Start and end address 97 Static IP Assignment List 97 DHCP IP Address Range 95 97 DHCP Lease Time 95 DHCP Server 95 DHCP Static IP Assignment List 97 98 Digital Media Server DMS 128 136 Dimensions of device 160 Disable when roaming 52 82 Disable Wi Fi 55 89 119 Disconnect button 48 Disconnected Playing a sound 59 Display panel of the De...

Page 190: ... See DHCP Dynamic packet filtering AKA SPI 94 Ec Io 50 84 Electrical specifications 158 Electronic Serial Number ESN Device About window 64 79 Electronics related businesses searching for 124 Email server accessing 99 Enable DLNA Media Server 128 Enable GPS 54 87 122 Enable SD Card 127 128 Encryption protocols supported 159 End field port forwarding 100 Enhanced Local Search 137 Enter standby mode...

Page 191: ... fix now 54 87 GPS Fix Not Available 157 Type of fix GPS mode 54 87 Folder name microSD card 129 Forgot administrator password 135 Forgot Wi Fi password 134 Forward Ports 102 Fragmentation Threshold 90 Frequencies transmit and receive 158 Frequency of the 4G channel Center Frequency 85 Frequently Asked Questions FAQ 133 Front view of device 10 FTP server accessing 99 Full charge time required 158 ...

Page 192: ...22 Status icon 53 Streaming data 137 GPS Fix in Progress message 124 GPS Fix Not Available 157 GPS Information and Settings window 53 GPS Mode 87 124 GPS panel of the WAN tab 87 GPS Privacy Agreement Alert 61 Guest Password Set for microSD card access 129 Guest Username Set for microSD card access 129 Hardware drawing 10 Hazards 161 Help button 47 Help files updates 65 Help for Advanced Settings 2...

Page 193: ... Station Identity 84 87 Information about your device 63 79 Information screens LCD 32 Installation requirements 11 Installing the device 12 International access allow 53 International Mobile Station Identity IMSI 84 87 Internet Connected playing a sound 59 73 78 Internet connection Ending 34 Launching 33 Playing a sound upon connection 59 Playing a sound upon disconnection 59 Sharing 34 Internet ...

Page 194: ...BS Location Based Services See GPS LCD Brightness 72 Icons on LCD 31 Information screens 32 Messages displayed 149 Not lit 148 Timeout 72 Turning off automatically 72 Turning on or off 72 LCD Backlight 72 Lease time DHCP 95 97 LED Power button on the device Enabling 72 Interpreting 28 Liability limitation of 180 Licenses 165 Lifetime data 82 Limitation of liability 180 Limitations GPS 137 Link SSI...

Page 195: ...the WAN tab 86 Driver version 64 80 Firmware version 64 80 MAC address 64 80 LTE WiMAX 4G Mode 82 LTE WiMAX WAN Mode 52 LTE Enabled 82 LTE Only 4G Mode 82 LTE Only WAN Mode 52 MAC Media Access Control filter 91 116 MAC address 4G LTE modem 64 80 4G modem 64 80 Finding for a device 144 IP address assigning 98 IP address removing 98 Wi Fi devices 55 MAC Address field 116 MAC Filter Mode 91 116 MAC F...

Page 196: ...ages displayed on the device LCD 149 Metric units use for GPS 54 88 125 microSD card Accessing 130 Enabling 127 Inserting 129 Location of slot 10 Maximum size supported 32 microSD Card panel of the Device tab 77 Overview 32 Removing 130 SD Card Information and Settings window 58 Setting up access 128 Shared folder name 129 microSD Shared Folder Name 129 Microwaves 141 Mini Window 44 miniupnpd Lice...

Page 197: ...figuring 116 Network operator 3G 120 4G NSP ID 85 Carrier the device was activated for 63 79 82 Network panel of the Wi Fi tab 88 Network service 3G improving 142 Network Time Protocol NTP 110 Network update available Log event 108 Network corporate accessing through VPN 139 Never disable Wi Fi 55 89 No filtering MAC Filter option 116 No service Searching for Network message 150 None no Wi Fi secu...

Page 198: ...01 Package contents 11 Packet size 90 Password reminder Wi Fi 115 Password administrator Changing 70 Default value 14 Forgotten what do I do 135 Password Wi Fi Changing 114 Forgotten what do I do 134 Reminder 115 Patents 165 Pay as you go 121 Performance Value GPS setting 88 126 Performance Wi Fi improving 142 Phone number MDN 64 79 84 Place for your device tips 141 PLMN ID 87 Plug and Play Univer...

Page 199: ... powered 69 Extending battery life 140 USB powered 69 Powering the device off 28 45 Powering the device on 27 PPPD License 176 PPPDump License 177 PPPStats License 177 Preamble ID of the base station 85 PRI version 3G component 64 80 Routing hardware 63 79 Primary DNS of the WAN 57 Primary WAN failover Log event 108 Primary WAN switchback Log event 108 Privacy Agreement GPS Alert 61 Private networ...

Page 200: ...accessing 99 Requirements GPS 122 Installation 11 Reset button on device 29 Reset Device to Factory Defaults button 121 Reset Radios to Factory Defaults button 121 Resetting restarting the device 30 Resetting 3G 4G configuration to default settings 120 Resetting 3G 4G radio configuration to default settings 121 Resetting the software to default settings 104 Restarting the device 30 Restaurants sea...

Page 201: ...6 RSSI signal strength 3G 84 4G 85 Improving 141 Insufficient 148 Viewing 50 RTS Threshold 90 Rx receive frequencies 158 Safari browser 12 Safari can t open the page 155 Safety and hazards 161 Scan for 4G button 51 Scan for Private Network 4G 86 SD Card error Alert 62 SD Card Information and Settings window 58 SD Card Slot field 128 Search location 123 Searching for Network message 150 Secondary D...

Page 202: ...tings Exporting 107 Importing 107 Setup pages 45 Setup panel of the WAN tab 81 Shared folder name microSD card 129 Sharing your Internet connection 34 Short Range Wi Fi AC powered 56 70 Battery or USB powered 56 Short text messaging SMS 159 Short Wi Fi Range 89 Show GPS Data 88 SID System ID 84 Sierra Wireless knowledge base 147 Signal Quality window 50 Signal strength 3G 84 4G 85 Improving 141 In...

Page 203: ...cting 20 Sprint Data Link 139 Sprint Location Services See GPS Sprint website 20 ssh support 139 SSH2 License 178 SSID Wi Fi network name Broadcast 89 Changing 112 Description 112 Host Name linking to 113 SSID Broadcast 89 SSLeay License Original 174 Standby current 158 Standby mode Description 57 Playing a sound 78 Settings specifying 57 Timer how soon to go into standby mode 57 Standby Timer 57 ...

Page 204: ...o USB Disabling 93 Making 38 Tethered Networking USB disabling 93 Text messaging SMS 159 The connection has timed out message 155 Time acquisition method 109 Timeout Connection timeout cannot display the home page 155 LCD 72 Timestamp GPS 54 Tips 140 TKIP AES 16 114 Top view of device 11 Total Bytes 3G 64 79 4G 64 80 4G LTE 64 80 Total data Lifetime of device 64 79 80 Session 57 82 Total Transferr...

Page 205: ... Update Failed message 150 Update Firmware From File field 68 Updates Automatically checking 65 Cannot check for 157 Firmware upgrading from a file 67 Manually checking 66 Overview 65 PRL 83 Software Update Available alert 62 UPnP Universal Plug and Play 94 UPS backup battery message about on Mac OS X 39 Usage guidelines for your device 11 USB Cannot connect 154 Charging the device 25 Connecting d...

Page 206: ...3 Switchback 83 WAN DNS Primary 57 WAN DNS Secondary 58 WAN Mode 82 WAN MTU Maximum Transmission Unit size 58 WAN tab 3G panel 83 4G LTE panel 86 4G panel 84 GPS panel 87 Setup panel 81 Warning EMI 163 Warning software settings reset 104 Warranty 48 Web browsers supported 12 Web server accessing 99 Website Sierra Wireless 180 Sprint 20 WEP 16 113 When connected to USB disable Wi Fi 55 89 119 White...

Page 207: ...D Wi Fi network name 112 USB tethered mode 119 Wi Fi users information 54 Wi Fi Age Out Time 90 Wi Fi Channel 90 119 Wi Fi Firmware Version 63 79 Wi Fi MAC address 63 79 Wi Fi Multimedia WMM support 90 Wi Fi Power Save Mode 90 Wi Fi Protected Setup WPS Error messages 151 FAQ 138 Performing 34 Wi Fi Security Options window 14 15 Wi Fi User Has Joined playing a sound 60 74 78 Wi Fi User Has Left pla...

Page 208: ...C Filter list empty 153 WPS Not Available Max connected devices 153 WPS Not Available SSID Broadcast disabled 152 WPS Not Available WEP or WPA security not allowed 153 WPS Not Available Wi Fi currently disabled 152 WPS Not Available WPS feature not enabled message 152 WPS PIN Chksum Error 154 WPS Setup window 35 36 WPS Timeout 154 WWAN IP address of the device 57 XP Windows improving Wi Fi perform...

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