ShoreTel SA-100, Installation Manual

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SA-100 Planning, Installation, and Administration Guide Chapter 1: Overview of SA-100
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1.5 ShoreTel Conferencing and IM Capacities
1.6 Service Appliance Failover
The ShoreTel system is designed to provide high availability throughout the system.
The SA-100 is designed to provide high availability in other ways. The system is set
up so that you can assign each SA-100 a primary and backup ShoreTel server to
manage the unit. If the primary ShoreTel server fails or is otherwise unavailable, the
backup server takes over the call management duties without interrupting
conferencing services. The SA-100 also uses a dual-port Ethernet card. The ports are
designated as primary and secondary, and use the same IP address. You can connect
both ports to the same network to protect against a port or cable failure, or you can
connect each port to a separate network to ensure that if the primary network fails
the unit continues to provide conference services unabated.
1.7 Service Appliance Logs and Records
ShoreTel SA-100 provide audio and Web conference data to the ShoreTel system that
is collected in the call detail record (CDR) database. The ShoreTel system can collate
the data and issue various types of reports about SA-100 activity.
The SA-100 also maintains data log files that can be used for troubleshooting.
1.8 Integration with ShoreTel Communicator and
Microsoft Outlook
The SA-100 integrates with Microsoft Outlook 2007 and Microsoft Outlook 2010 to
provide integrated one-click conference scheduling in conjunction with user
calender appointments. Additionally, ShoreTel Conferencing services integrate with
ShoreTel Communicator for Web conferencing integration with scheduled,
reservationless and Instant Conferences.
See the
ShoreTel Conferencing User Guide
for details on the use of these features.
Table 1-1 Service Appliance 100 Capacity Limit
Scope Capacities
System-Wide • Up to 5 Service Appliances
• Up to 2500 IM users
• Up to 250 simultaneous audio conferencing ports
• Up to 150 simultaneous secure Web conferencing
ports (HTTPS)
Each Service Appliance • Up to 500 IM clients
• Up to 50 simultaneous audio conferencing ports
(including 15 HD calls)
• Up to 30 simultaneous secure Web conferencing
ports (HTTPS)
• Up to 15 high definition conferences