ShoreTel SA-100, Installation Manual

Page: 59 / 84

Chapter 6: Configuring the SA-100 SA-100 Planning, Installation, and Administration Guide
ShoreTel 12.3 59
6.2.12 Configure Instant Messaging
This section describes how to set up IM in the ShoreTel system and for individual
users. For information about configuring users, refer to the
ShoreTel 12.3 System
Administration Guide
.
6.2.12.1 Enable Instant Messaging
Step 1
Launch ShoreWare Director.
Step 2
Click
Administrator > System Parameters > Others
. The System Parameters
Edit Other Parameters page appears.
Step 3
Scroll down to IM.
Step 4
In the Domain Name field, enter the domain name used for your
organization.
Step 5
Check the
Enable Offline Message
checkbox if you want to allow users to
leave messages for IM users who logged in that the logged off user can get
when they log in.
NOTE
If you are using an SSL certificate, check the
Enable TLS
checkbox to allow
users to encrypt IM messages using Transport Layer Security (TLS) protocol.
Step 6
In the Sessions Timeout field, enter the duration, in minutes, that you
want the system to keep an IM session open without an exchange before
timing out.
Step 7
Click
Save
.
6.2.12.2 Configure IM Class of Service
Step 1
Launch ShoreWare Director.
Step 2
Click
Administration > Users > Class of Service
. The Class of Service page
appears.
Step 3
In the Telephony Features Permissions section, select the feature class to
which you want to add IM services. The Users page containing the profile
of the user you selected appears.
Step 4
In the IM Presence Invitation Handling field, select one of the following:
•
User defined:
Allows the user to choose how to handle IM invitations.
•
Auto accept invitation
: Forces IM invitations to be accepted
automatically. Invitee still must invite inviter.
•
Prompt to accept invitation:
User is prompted when a new invitation is
issued.
Step 5
Click
Save
.