Segway RMP 210 V3, User Manual

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User Manual
Troubleshooting
CRITICAL_FAULT_ABB_SHUTDOWN
This indicates that the ABB experienced a fault. The response will include four bitmaps: ABB Status, Battery Hazards, Battery
Faults, and Build ID. All four of these bitmaps are packed into the two Data bitmaps in the faultlog. They are arranged as such:
ABB Status Data[0] High
Battery Hazards Data[0] Low
Battery Faults Data[1] High
Build ID Data[1] Low
The following tables provide the bitmaps for ABB Status (Data[0] High) and Battery Hazards (Data[0] Low). If Battery Faults
(Data[1] Low) is anything other than 0x0000, contact Segway to purchase a replacement battery.
The mask for ABB Status Bitmap is 0x1FFF000 on Data[0].
Bit Name Description Action
0x0000 ABB_OK ABB is operational. None.
0x0001 BCU_COMM_INIT_TIMEOUT The ABB was not able to start
communications with the battery BCU. Check ABB connection to battery.
0x0002 LOW_BATTERY_SOC The battery State Of Charge is lower
than 5%. Charge the battery.
0x0004 LOW_BLOCK_VOLTAGE Battery has detected low block voltage
internally on one of its banks. Charge the battery. If this error occurs
frequently, replace the battery.
0x0008 BATTERY_IS_HOT The internal battery temperature is too
high for operation. Turn off the RMP and let the battery
cool down.
0x0010 BATTERY_IS_COLD The internal battery temperature is too
low for operation. Turn off the RMP and warm the
battery up.
0x0020 INTERNAL_BCU_FAULT Internal Battery Control Unit fault. Replace the battery.
0x0040 LOW_PACK_VOLTAGE Battery pack voltage has dropped below
its operating range. Charge the battery.
0x0080 ABB_OVER_CURRENT ABB has detected that the current draw
has exceeded the fuse rating for a period
of time. Reduce external load. Check for
shorts.
0x0100 BCU_LINK_FAILED Communication between the ABB and
the BCU has failed. Check the connection between the
ABB and battery.
0x0200 ABB_HIT_INTERNAL_FAULT The ABB has reached points in the
software it should not. Report to Segway.
0x0400 ABB_HOST_COMMANDS_
SHUTDOWN The Host has commanded the ABB to
shutdown. None. If it was unintentional check the
host code.
0x0800 ABB_GOING_TO_SHUTDOWN A condition has triggered the ABB to
shutdown. Check the condition in this bitmap.
0x1000 AC_IS_PRESENT The ABB has detected that a charger is
connected and charging the battery. This is informational only.
Table 27: ABB Status Bitmap (Data[0] High)