Segway RMP 210 V3, User Manual

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User Manual
Troubleshooting
Troubleshooting
This section covers common problems and their solutions.
Reporting Problems to Segway
The RMP forum ( http://rmp.segway.com/forum) is the best way to contact Segway about troubleshooting issues and problems. See
"Contact Information," p. 6. Please search the forum before posting; your issue may have been discussed previously.
To ensure a prompt and helpful response from Segway, please include the following when posting to the forum:
• Upload a copy of the faultlog. See "Extracting the Faultlog" below.
• Explain what you were doing when the fault occurred.
• What is the model number of your RMP?
• How much mass (weight) was on the RMP?
• What surface/slope was the RMP on?
• What were the environmental conditions (temperature/humidity)?
• Have you modified the RMP?
Extracting the Faultlog
See the Faultlog Instructions on the ROS wiki at http://wiki.ros.org/Robots/RMPv3/indigo/troubleshooting
Reading the Faultlog
The faultlog is arranged with a header at the top and the 20 most recent faults below. The first fault logged is recorded as Fault[0],
the second fault as Fault[1] and so on until the 20
th
fault is recorded as Fault[19]. At this point there are no empty slots remaining
in the faultlog, so the 21
st
fault overwrites Fault[0]. Similarly, the 22
nd
fault overwrites Fault[1] in the log. This process continues
indefinitely so that only the latest 20 faults are present in the log.
For your convenience the latest entry is listed in the header. In the example below the latest entry is 4, so Fault[4] is the most recent
fault.
If a fault provides more information, that information is available in Data[0] and Data[1]. Often these contain bitmaps which can be
decoded to provide additional information.
Figure 30: Faultlog Example 1