Seat ROADSIDE ASSISTANCE, Handbook

Page: 26 / 44

SEAT Roadside Assistance is not available for:
/ First class rail fares.
/ The cost of any meals and drinks.
/ The costs of more than one person.
Note: the Volkswagen Group European Roadside Assistance centre will decide whether Your
Vehicle should be repaired abroad for You (or someone nominated by You ) to return and collect.
When You are advised the Vehicle is repaired and ready for collection, You must immediately
notify SEAT Roadside Assistance by telephoning:
SEAT European Roadside Assistance 24 hour helpline: 00 800 1330 3939.
Authority for repatriation or repair
If the
Vehicle
is not able to be driven due to a road traffic
Accident
, fire, break-in or theft,
any damage which
You
are entitled to have repaired by
Your
motor insurers must be reported
to them immediately. Your insurers must decide whether to declare the Vehicle as a write-off,
authorise repair abroad or have the Vehicle repatriated. We cannot repatriate the Vehicle
unless Your insurers first give their permission. Any repatriation after an Accident is at Our
absolute discretion.
SEAT Roadside Assistance also reserve the right to negotiate with them to reclaim costs
incurred. If
Your
insurers cannot or do not give permission to repatriate then it is SEAT Roadside
Assistance’s decision alone whether to declare the
Vehicle
as a write-off, or repatriate or repair
locally a Vehicle which cannot be driven as a result of a Breakdown , or as a result of a road traffic
Accident , fire or theft, for which You do not have fully comprehensive cover.
Additional services
We
may in Our absolute discretion provide the following if applicable:
Urgent message relay service
We may in Our absolute discretion relay urgent messages from the Volkswagen Group European
Roadside Assistance centre to
Your
immediate relatives or close business associates if the
Vehicle
cannot be driven because of
Breakdown
,
Accident
or fire or it is stolen.
SEAT Roadside Assistance does not provide assistance with:
/ Non urgent messages or messages to persons not described in the previous paragraph.
/ The cost of relaying any urgent message not arranged through the Volkswagen Group
European Roadside Assistance centre.
Replacement driver
We may in Our absolute discretion arrange and cover the costs of a replacement driver to drive
the
Vehicle
and
Your Party
to
Your
destination or
Home
, if a registered doctor declares
You
medically unfit to drive and
You
are the only qualified driver.
A replacement driver will not be arranged if there is another qualified driver in The Party who
is fit to drive. Replacement drivers are limited to one per journey abroad.
26 SEAT Roadside Assistance Handbook