Seat ROADSIDE ASSISTANCE, Handbook

Page: 20 / 44

Lost and broken keys
In the event that You lose, break, or lock Your keys in Your Vehicle We may in Our absolute
discretion attempt to locate a replacement/spare key and get this to You . Or We may in Our
absolute discretion decide to recover You , the Vehicle and its passengers to the nearest
SEAT UK Dealer.
Accident Management
Accident Management may be provided in Our absolute discretion and, where provided,
is subject to all of the relevant terms set out in this document, in addition to the terms
set out below.
Accident Management services
At the scene
These are the services that
We
can provide to
You
at the scene:
Advice
When You phone, We will give You advice on a wide range of issues, including what
information You need to collect, whether You need to contact the police, and how to deal
with the other party.
Vehicle driveability check
Through asking You a series of questions, We will assist You in determining the driveability
of Your Vehicle .
Virtual insurance claim form
We
can collect and record all the relevant information about the
Accident
for
You
,
which
We
can supply to
You
at anytime in writing, by fax or email, or over the telephone.
Liability assessment
We
can, if
We
have enough information, give
You
a preliminary view on who
We
think is liable
and advise You how to deal with the situation.
Motor insurance claim reporting
We
can, if Your insurers will let Us , report the Details of Your Accident to Your insurance
company, and ask them to contact You at a time convenient to You to arrange repairs etc.
Alternatively, We can assist You in arranging repairs. Please note: that many of the above
services can also be provided to You once You have left the scene of the Accident .
Further services
These are the services We can provide to You once You have left the scene:
Call back – at a time to suit You
We
will call
You
back to deal with any other issues that
You
may have and provide a more
detailed view of
Your
options.
20 SEAT Roadside Assistance Handbook