Seat ROADSIDE ASSISTANCE, Handbook

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Self-drive car hire arranged will be subject to the normal conditions of the hiring company. You
will be required to enter in to a vehicle hire contract with the relevant hire car provider, and such
contract will be between
You and the relevant hire car provider. Hire car providers do not act as
Our contractors.
The terms of such contracts will generally include limitations on driver age, driving convictions
and other licence penalties etc. The driver must also have held a full
United Kingdom driving
licence or equivalent for a minimum of one year (two years for France).
Your
credit card details will also be required as security for the hire and to cover extras such
as top-up of the fuel tank when returning the vehicle. Car hire companies insist on having credit
card details at the time of booking and the card must be produced at the time of hiring the car.
The name on the credit card and the name of the driver of the hire vehicle must be the same.
If
You
leave a hire car at a different location to the one arranged by the SEAT Roadside Assistance
contact centre You must pay any collection charge which may be made.
Please note that many car hire companies across Europe charge a damage excess which is
not covered by the collision damage waiver. In some parts of Europe hire cars are not allowed
to cross national borders. It may be necessary to arrange two hires or alternative transport to
complete
Your journey. A car hired abroad must not be brought into the United Kingdom .
It cannot be guaranteed that a hire car will be available.
SEAT Roadside Assistance cannot arrange the hire of motorised caravans, motorcycles,
convertibles or vehicles with tow bar, roof rack, roof boxes, automatic gearbox, sports cars,
4x4 or luxury class vehicles and cannot guarantee the hire of minibuses or vans. SEAT Roadside
Assistance will not be responsible for any delays in obtaining a hired vehicle and cannot
guarantee to provide it in time to connect with
Your
pre-booked ferry, etc.
You
may have to
collect a hired vehicle from the nearest available place of supply.
Repayment of credit
You must pay back to Us on demand:
a) any costs We have paid for which do not form part of SEAT Roadside Assistance
as described in this document;
b) the cost of any spare parts supplied.
Spares dispatch
After You have asked the Volkswagen Group European Roadside Assistance centre to dispatch
parts You are responsible for paying for them in full, even if You later obtain them locally.
We will arrange the dispatch of parts as quickly as possible but delays will occur at weekends
and bank holidays.
We
will not be responsible for manufacturers’ or suppliers’ errors, loss or
damage of parts in transit or any delay in delivery.
30 SEAT Roadside Assistance Handbook