Seat ROADSIDE ASSISTANCE, Handbook

Page: 40 / 44

5. Where You give Us information on behalf of someone else, You confirm that You have provided
them with the information set out in this document, and that they have not objected to the
uses of their personal information described in it. Where
You give Us sensitive data about
yourself or others (such as health details or details of any criminal convictions of members
of
Your household), You agree (and confirm that the relevant subject of the information has
agreed) to Us processing such information in the manner set out in this document.
6. In connection with this contract We , and other companies in Our group, may carry out credit
and fraud prevention checks with one or more licensed credit reference and fraud prevention
agencies.
We and they may keep a record of the search. Information held about You by these
agencies may be linked to records relating to other people living at the same address. These
records will also be taken into account in credit and fraud prevention checks. Information from
Your
application and payment details of
Your
account will be recorded with one or more of
these agencies and may be shared with other organisations to help make decisions about
You
and members of Your household and for debt collection and fraud prevention. This includes
those who have moved house and who have missed payments.
7. If You provide false or inaccurate information to Us and We suspect fraud, We will record this
and may share it with other people and organisations. We , and other organisations, may also
use technology to detect and prevent fraud.
If You are refused service by Us , either in whole or in part, You have the right to an explanation
from Us in writing. It is Our policy to acknowledge any complaint within five working days,
advising You of who is dealing with Your concerns and attempting to address them. If Our
investigations take longer, a full response will be given within 20 working days or an explanation
of SEAT Roadside Assistance’s position with timescales for a full response. Nothing in these
Terms and Conditions shall affect
Your
statutory rights.
40 SEAT Roadside Assistance Handbook