Seat ROADSIDE ASSISTANCE, Handbook

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6. Secure storage
In the event that the immobilised Vehicle needs overnight storage following a Breakdown ,
We may in Our absolute discretion arrange for such storage.
7. Message service
SEAT Roadside Assistance will pass on any urgent messages to friends, family and business
colleagues following a Breakdown and, in Our absolute discretion, following an Accident .
8. Caravan/trailer assistance
SEAT Roadside Assistance will arrange for any caravan or trailer that is being towed by the
recovered Vehicle to be transported to the nearest place of safety. Size/weight restrictions
apply. Please see point 16 on page 32 for more information.
9. European Assistance
SEAT Roadside Assistance will also provide roadside assistance, recovery and, in
Our
absolute
discretion, repatriation, replacement Vehicle and accommodation whilst You are travelling
outside the United Kingdom within Europe*. Should You need to call Us please use the
relevant number for the country:
The telephone numbers are correct at the time of going to print (January 2018).
Your network provider may charge You for this call.
Calls may be recorded and/or monitored. SMS text messaging is available for use by deaf,
hard of hearing or speech impaired customers in a
Breakdown
situation by sending an
SMS to
07860 027 999.
Textphone users can contact us using Next Generation Texting
(NGT) by prefixing any of our numbers with 18001. These services are not available outside
the
United Kingdom
.
* Please see page 14 definition of ‘European Territory’ for a list of applicable countries.
SEAT European Roadside Assistance 24 hour helpline:
00 800 1330 3939
.
When calling don’t forget that dialling and ringing tones differ from country to country
and that the
00 800 1330 3939
number may not work from some telephone networks.
If
You
experience difficulties, please use the following alternative to reach SEAT European
Roadside Assistance:
00 33 (0) 472 171 258
.
24 hour English speaking assistance – access to a 24 hour English speaking call centre and translation
service 7 days a week, 365 days a year.
European garage mechanics and technicians are unlikely to speak English. Your European Breakdown cover
will provide a translation service for you.
7 SEAT Roadside Assistance Handbook