Seat ROADSIDE ASSISTANCE, Handbook

Page: 17 / 44

/ Assistance following an Accident , fire, theft or vandalism or other incident normally covered
by a motor insurance policy. We may in Our absolute discretion arrange assistance if You pay
for the cost of assistance. ( You may be able to recover these costs under the terms of Your
motor insurance policy).
/ The tow or transport of any Vehicle , which, in Our reasonable opinion, is loaded beyond its
legal limit.
/ Any Vehicle in a position where We cannot work on it or tow it, or wheels have been removed.
We can arrange to rectify this but You will have to pay the costs involved.
/ If there are animals in the Vehicle , their onward transportation is at Our sole discretion and is
carried out solely at
Your
risk.
We
will not insure any animal or livestock in transit, during any
onward transportation.
Recovery
Recovery has the same features and limitations as Roadside but with the following variations:
/ Recovery operates only in the United Kingdom .
/ If We cannot arrange for the Vehicle to be repaired locally within a reasonable time, We will
arrange for the Vehicle and up to eight people to be taken to an Approved Repairer or to
any other single address. If there are more than five people this may require two separate
Vehicles . An adult must accompany any persons under the age of 16.
/ Residents of Northern Ireland are also entitled to be recovered from the Republic of Ireland.
/ In the event that the Vehicle is vandalised or is involved in a road traffic Accident , We may
in Our absolute discretion provide Recovery to the nearest SEAT UK approved body shop
or, if You pay for the towage for the whole distance, to a destination of Your choice.
Recovery does not include:
/
Breakdowns
of caravans, trailers or other objects being towed. If
Your Vehicle
suffers a
Breakdown We
will recover any caravan, trailer or other object which has not broken down
and which was being towed by the
Vehicle
at the time of
Breakdown
, subject to the terms
of SEAT Roadside Assistance including the length restrictions.
/ A second Recovery if:
a) the original issue has not been repaired properly by a party other than SEAT
Roadside Assistance;
b) SEAT Roadside Assistance have advised You that it is a temporary repair; or
c) the desired destination cannot accept the Vehicle due to company opening hours
or other restrictions.
If a second Recovery is required, this service can be provided but a charge will be made
dependent on the service required, time of day and distance. These charges will be payable
by credit/debit card prior to the relevant service being provided.
/ Use of the services having the object or effect of avoiding repair costs. For example if
a
Vehicle
can be repaired in a reasonable time
We
may not arrange recovery but arrange
for repair instead.
17 SEAT Roadside Assistance Handbook