Seat ROADSIDE ASSISTANCE, Handbook

Page: 37 / 44

Caring for Our customers
If You need to complain (UK and European Roadside Assistance)
SEAT Roadside Assistance aims to provide You with a high level of service at all times.
However, there may be a time when You feel that Our service has fallen below the standard
You expect. If this is the case and You want to complain, We will do Our best to try and resolve
the situation.
There are several ways You can contact Us:
Telephone:
0344 209 0556
Email:
vwgcustomercareoperations@theAA.com
Post: SEAT Roadside Assistance Customer Care,
Lambert House, Stockport Road, Cheadle, Cheshire SK8 2DY.
Fax: 0161 488 7544
Textphone users can contact us using Next Generation Texting (NGT) by prefixing any of our
numbers with 18001.
We will either acknowledge Your complaint within five working days of receipt,
or offer You Our final response if We have concluded Our investigations within this period.
If We acknowledge Your complaint, We will advise You who is dealing with it and when
We expect to respond. We aim to respond fully within eight weeks. However, if We are
unable to provide a final response within this period,
We
will write to
You
before this time
and advise why
We
have not been able to offer a final response and how long
We
expect
Our
investigations to take.
Please note that the above number should only be used for complaints about SEAT Roadside
Assistance’s level of service, once
You have returned Home . Any general enquiries relating to
repatriation, claims for reimbursement of costs or other matters associated with Our European
Service should be directed to SEAT European Roadside Assistance on 00 800 1330 3939
(Calls may be recorded and/or monitored).
If You have an issue not related to SEAT Roadside Assistance, then please write to:
SEAT Passenger Cars Customer Services,
Selectapost 12, Sheffield S97 3ZU.
Telephone:
08085 222 222
Email: talkto@seatcars.co.uk
37 SEAT Roadside Assistance Handbook