Samsung SF2200 Operator'S Manual Download Page 40

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3 8

SAMSUNG ELECTRONICS CO., LTD

5. Troubleshooting

Before Calling for Service

Many common problems have simple solutions. Check quickly through the following list before calling
for service.

Window Message

In addition to the Control Panel prompts, Error Messages, and standby time/ date/ mode displays,
your Window displays a few other messages during send and receive operations.

When a call is received, the Window shows until you pick up the handset or the SF 2200 answers itself.

During receiving, the Window will display a message similar to the one below to inform you of its
status or activity.

This section offers time-saving suggestions and describes how to call for service. It also

explains the meaning and possible cause of Error Messages that appear in the Window.

Symptom

The date and time do not appear in
the Window when the power switch is turned on.

The SF 2200 does not receive faxes.

Receive fails after you press START.

The SF 2200 does not send faxes.

Received, transmitted, or copied faxes are
dirty or hard to read.

The SF 2200 does not make copies.

Possible Cause/Solution

Is the machine plugged in?
Dose the wall outlet have power?
Is the wall outlet on a switch that is turned off?

Is the RCV. MODE light on or flashing?
Make sure the handset is in the cradle.

Did you hang up the handset before pressing START?

Are documents properly loaded, and face down?
Did you hang up the handset before pressing START?

Poor original or dirty internal mechanism on sending machine.
See “Cleaning Your SF 2200” on page 20.

Are documents properly loaded, and face down?

VOICE MESSAGE TRANSMISSION

4 0 5 3 2 7 6 8 3 4

R E C G 3 9 . 6 P : 0 1

Summary of Contents for SF2200

Page 1: ...MANUAL INTEGRATED PERSONAL FACSIMILE Please read your Operator s Guide carefully before using your new SF2200 Facsimile machine This guide contains instructions for proper setup operation and maintenance of your SF2200 SF 2200 ...

Page 2: ...FAX Mode TEL Mode ANS FAX Mode Sending 17 Manual Dialing One Touch and Speed Dialing Controlling Transmission Quality Delayed Transmission Advanced Features 24 Setting User Options Voice Requests Outgoing Messages Polling Printing Reports Troubleshooting 38 Symptoms Solutions Window Error Messages Service Information Warranty Index 43 Detailed Listing of All Topics in This Guide ...

Page 3: ...iliarize yourself with its parts and controls Assemble your unit and hook it up to power and phone lines pages 3 5 Enter basic information such as the data and time into your unit s memory pages 6 9 Install fax paper in your unit pages 10 Check Your Equipment Unpack your SF 2200 and examine the drawing at right to familiarize yourself with its parts and to make sure none are missing This section s...

Page 4: ...phone company and have them install a separate line that bypasses this equipment May modern office buildings feature identical wall jacks for telephone lines and data lines for computers If the computer terminals in your office plug into wall jacks make sure that you plug your SF 2200 into a live telephone jack not a data jack When the SF 2200 is switched off the T P switch determines whether the ...

Page 5: ... engages into place 2 Run the Cradle Cord that protrudes from the hole in the bottom Run the Cradle Cord through the Cradle bottom Run the Cradle cord through the Cradle Connector guide Insert the plug end firmly into the TEL jack on the Main Body 3 Slip the clips on the Cradle bottom onto the other end of the Cradle Connector making sure the raised bumps on the two tabs engage into place 4 Turn y...

Page 6: ... the socket next to the on off switch Plug the other end of the cord into a properly grounded three pin AC power outlet 1 1 7 Turn the power On Press the power switch to turn your SF 2200 on When you turn the power on SYSTEM INITIAL appears briefly in the display W indow After a moment the time data and current mode are displayed If these are not correct don t worry you will change this informatio...

Page 7: ...by mode the Window displays the time date and current receive mode The Key Pad lets you manually dial a phone number use a Speed Dial number or enter data to set up your individual needs One Touch keys dial your most frequently called numbers with one touch One Touch keys 09 and 10 double as YES and NO You will use these keys to respond to prompts that appear in the Window when you perform Control...

Page 8: ... Type This 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 0000 Use the Key Pad to type two digit entries for month day year hour and minutes For example to enter September 3 1991 at 2 11 P M you would type 09 for the month 03 for the day 91 for the year 14 for the hour and 11 for the minutes Your entry appears in the bottom of the Window If the information you have made a mistake pres...

Page 9: ...umber Along with your message the date and number of pages transmitted Entering your fax number also enables your SF 2200 to display this information in the window of any fax you communicate with Your Terminal ID Will help your faxing partners keeps track of who they are communicating with and will give them the information they need to contact you or follow up in case of a faulty transmission unr...

Page 10: ...keys as described on page 8 to type your company name Use REDIAL PAUSE for spaces and the Key Pad for numbers When the correct character appears in the Window press on the key Pad to confirm it When you ve finished press YES If you make a mistake use NO to backspace to the error or press STOP to cancel the operation and start over Use the Key Pad to enter your fax unit s telephone number up to 20 ...

Page 11: ...it latches 6 Answer YES or NO to the Window prompt CUT PAPER The fax paper will be cut or not cut depending on your choice If you press YES your SF 2200 will automatically trim the edge of the paper If you press NO your SF 2200 will not trim the paper You may tear off pages or documents as needed A User Option can be set to tell your SF 2200 to automatically cut paper see page 26 Note Should the P...

Page 12: ...l the tension on the paper loosens Them remove the paper 4 Re load the paper as described on page 10 If fax paper jams are occurring the paper may be sticking to the feed roller and wrapping around it To prevent further jamming clean the roller 1 Turn the power switch off 2 Open the Cover 3 Dampen a lint free cloth with water or isopropyl alcohol and wipe the roller clean 1 6 2 Answering Machine S...

Page 13: ... the remote fax operator is making a voice request see Making or Taking voice Requests at right 1 6 5 Using the Telephone The built in handset makes the SF 2200 double as a standard telephone Use it as you would use any other telephone To place a call pick up the handset and use the Key Pad a One Touch key or a Speed Dial number 1 6 6 Adjusting the Speaker Volume The VOL switch controls the loudne...

Page 14: ...time and date In FAX mode your SF 2200 waits for the pre set number of rings before automatically picking up to receive a fax Use this mode if you typically leave your fax machine unattended and do not want to use an outgoing message OGM In TEL FAX mode your SF 2200 operates exactly as it does in FAX mode except that your SF 2200 plays your OGM to voice callers and manual fax callers before automa...

Page 15: ...the Window When a call is received from a manual fax machine the SF 2200 answers after the number of rings set in the User Options page 24 and sounds a fax tone to the caller The caller hears the tone and should know to press his START key The SF 2200 receives the fax When a call is received from an automatic fax machine the SF 2200 automatically detects the sending fax machine and receives the fa...

Page 16: ...F 2200 with a telephone answering device TAD Set up your SF 2200 and TAD as described on page 11 Press RCV MODE until the light flashes and ANS FAX appears in the Window 2 1 2 How ANS FAX Mode Works If your SF 2200 is in ANS FAX mode but your TAD is switched off your SF 2200 operates as if it were in FAX mode If your TAD is switched on the SF 2200 automatically ignores the pre set number of rings ...

Page 17: ...ax Paper Storage Fax paper has chemicals in it that can over time cause yellowing fading and curling Following these storage guidelines should keep your receives faxes and your unused fax paper serviceable for as long as possible To extend its she if life store unopened packages of thermal paper at or below 76 F and 65 humidity If the package has been opened store it away from direct light Heat an...

Page 18: ...le The sender s fax machine may be dirty or defective The sender may need to adjust his contrast or resolution controls The sender may be sending a poor original Call the sender to determine the problem and retry the transmission For hook up and operation assistance call toll free 1 800 SAMSUNG ...

Page 19: ...17 3 Sending Sending a Document This section shows how to prepare a document and send it It also shows how to take advantage of features that save time or improve the quality of your transmission such as One Touch dialing changing resolution and contrast and using your fax machine to make copies ...

Page 20: ... the transmission begins Hanging up before the send begins will disconnect the line and cancel the transmission 3 1 important Sending Facts To cancel a send at any time press STOP Your SF 2200 accepts original documents no smaller than 6 inches wide by 3 inches long and no larger than 8 5 inches wide Length can be almost unlimited as long as the document continues to feed smoothly into the machine...

Page 21: ...ur unit will automatically try later You can set the number of times to automatically redial and the number of minute to wait between each try in User Options page 24 You can also turn off the redial feature by setting the number of tries to 0 3 1 6 Manual Redialing with REDIAL PAUSE You can manually retry as many times as you wish by pressing the REDIAL PAUSE key Pressing this key causes the SF 2...

Page 22: ...will be clearer if its contrast is improved For photographs or other documents that have many levels of gray use HALF TONE mode to produce the best contrast and gray levels at the receiving end If you must re fax a document that was faxed to you we recommend that you duplicate it on a regular photocopier and fax the copy for better transmission quality To create good quality original documents and...

Page 23: ...ed a Terminal ID message Page 8 your fax number and message along with the time date and page number will appear at the top of each page received from you By setting a User Option page 24 you can choose to print this information directly over whatever is at the top of each page or you can add space to the top of each page to avoid covering whatever is at the top of your document 3 3 3 Cleaning You...

Page 24: ...u re finished press YES If you want to identity the entered telephone number with a name use the One Touch keys to type the name just as you did when you entered your Terminal ID message For help with typing letters see page 8 You can enter up to 20 characters When done press YES Enter another location number or press NO to stop with the number s you ve entered so far After entering your final num...

Page 25: ...elp with 24 hour time see the chart on page 7 Press YES The Window shows the delay session scheduled To cancel the delay session follow the steps shown on the next page Window Message Your Response DELAY TRANSMISSION ENTER TEL NO ENTER TIME HH MM MAR 03 11 57 SUN DELAY TX 23 50 For hookup and operation assistance call toll free 1 800 SAMSUNG Press YES Using the Key Pad enter the two digit number o...

Page 26: ...r Terminal ID Press YES if you want your fax unit to print out a Message Confirmation after each transmission Options entry continued on next page Window Message Your Response LONG DOCUMENTS Y NEED TERM I D N TERM I D INSIDE N NEED RTI N PRINT MESSAGE CONFIRMATION Y Setting User Options User Options control a variety of features You may want to read through the procedure that begins at right befor...

Page 27: ... press NO to get another chance to press YES at the previous message Window Message Your Response AUTO PRINT REPORTS N EXTERNAL TAD INSTALL N TURN AROUND POLLING N MF DIALER N DP DIALER N TO GET TONES IN PULSE DIALING NODE If you are set to pulse dialing mode you can still get tone dialing capability This is useful for example when you work with tone controlled bank by phone or long distance servi...

Page 28: ...revious page Note If you will be away from the fax machine for an extended period of time you might consider changing your paper cutting option from YES to NO This will print your fax messages in a continuous sheet making it more convenient to file them in the order you receive them Congratulations You re set the optional features of your SF 2200 To review your settings print the Options List see ...

Page 29: ... HOLD key to place a line on hold during a voice communication The words HOLD LINE will appears in the Window To take the line off hole press HOOK HOLD again 4 3 Outgoing Messages 4 3 1 Recording an Outgoing Message You can record an outgoing message OGM to callers when your SF 2200 is unattended If your machine answers a call from a voice caller or the operator of a manual fax machine the message...

Page 30: ... retrieving documents from your SF 2200 If you don t use a poll code anyone who knows your fax number and has a poll capable fax machine can retrieve the loaded document To set up your poll code press FUNCTION and 0 and follow the steps for setting up your Terminal ID see page 9 Select a four digit number for your poll code When you use your SF 2200 to poll another fax machine to retrieve a docume...

Page 31: ...ed with a poll code you must enter that poll code as explained in the Enter Turnaround Poll Code procedure page 9 You must have set the Turnaround Poll option during User Options setup see page 25 4 4 4 Poll Transmit Set up a Poll Transmit to allow your unit to send a loaded document to a remote unit when it polls your SF 2200 When a poll transmit is set up your SF 2200 will answer incoming calls ...

Page 32: ...ssage Window Message Your Response POLL CODE POLL CODE 0000 MAR 03 11 47 SUN FAX MODE MAR 03 11 47 SUN TX POLL MODE 4 4 5 Poll Receive Poll Receive lets your SF 2200 retrieve documents from an unattended unit If the remote unit is secured with a poll code you must enter a poll code that matches the poll code stored in the remote fax unit to poll for documents To perform a Poll Receive 1 Place the ...

Page 33: ...n at right To check your delay settings print the Delay Dial List see page 33 Enter the telephone number of the remote unit using the Key Pad a One Touch key or a Speed Dial number Press YES when finished To poll more than one unit up to 10 in this session press the YES key and enter numbers as above for each additional location you want to poll After each number you will return to this message Af...

Page 34: ...Message Confirmation page 41 prints automatically after every send if the PRINT MESSAGE CONFIRMATION option is set to YES To print other reports or to print the Transmission and Reception reports on demand Press FUNCTION then 6 Follow the steps shown at right Press YES Press YES to print the Delay Dial List or NO to skip it See page 34 for a sample Press YES to print the Location Number List or NO...

Page 35: ...nd R Receive DELAY DIAL LIST NOV 22 15 08 NO TIME POLL CODE PHONE NUMBER S R 01 16 00 053234542 S 02 17 30 1234 745 0084 R 045234344 03 22 30 4567 2126 R 04 02 00 5412 0011878344421 R 4 5 3 Reports Location Number List The Location Number List shows the current One Touch and Speed Dial number settings Before changing or adding numbers print this report which to check numbers are curr ently program...

Page 36: ...AD INSTALL NO ANSWER MODE TEL FAX AUTO TURN AROUND POLLING NO AUTO DIAL MF PAPER CUTTING YES REDIAL INTERVAL 3 Min REDIAL TRIES 3 ANSWER ON RING 1 4 5 4 Reports Options List The Options List shows the current settings for the User Options selected through the Control Panel Before changing options print this report to check how the options are already set Print this report after making changes to c...

Page 37: ...the report was printed Terminal ID name and number Sequence number telephone number date time elapsed time communications mode number of pages and results for each send The total time for all sends in the report TEL NUMBER 0011234567 NAME SMITH CO 4 5 6 Reports Reception Report The Reception Report shows records of your receiving activity and its results You can use the Printing Reports procedure ...

Page 38: ...ort was printed Remote telephone numbers that were contacted successfully Remote telephone numbers that were not contacted successfully 4 5 8 Reports Call Back Message A Call Back Message prints automatically any time you fail to respond to a voice request from a remote operator to a voice request from a remote operator The report informs you that the request was made so that you can call back Thi...

Page 39: ...TD MR RESULT OK 4 5 9 Reports Message Confirmation The Message Confirmation reports the results of a send It prints automatically after every send if the PRINT MESSAGE CONFIRMATION option is set to YES page 24 This report lists Report title Date time report was printed Telephone number of the remote fax Number of pages sent Start time of the send Elapsed time for the send Communications mode and t...

Page 40: ...ossible cause of Error Messages that appear in the Window Symptom The date and time do not appear in the Window when the power switch is turned on The SF 2200 does not receive faxes Receive fails after you press START The SF 2200 does not send faxes Received transmitted or copied faxes are dirty or hard to read The SF 2200 does not make copies Possible Cause Solution Is the machine plugged in Dose...

Page 41: ...elephone system to another fax unit 3 Converting the received signals into a facsimile of the transmitted document This is a simplified explanation of the actual facsimile process Although all fax units operate by this same basic process specific operating procedures differ from unit to unit The CCITT Consultative Committee for international Telephone and Telegraph which sets worldwide standards f...

Page 42: ...ly all bland faxes Solution Check your records of poll codes or call the remote operator and request the code Call the remote operator Try again Try again Try again If failure persists wait an hour or so for the line to clear then try again Load paper page 10 Clear jam page 19 Press down on Cover until you feel it latch securely Dial the number manually with the Key Pad or assign a number page 21 ...

Page 43: ...r Input Document Size Effective Scanning Width Effective Recording Width Paper Roll Size Power Requirement Power Consumption Temperature Range Humidity Range Dimensions Weight Ringer Equiv Number Desktop Transceiver Public Switched Telephone Network via RJ11 C modular jack and 2 wire leased line CCITT Group 3 Modified Huffman Modified READ 9600 7200 4800 2400 bps 3 85 line mn 7 7 line mn Flat Bed ...

Page 44: ... commercial use or damage that occurs in shipping Exterior and interior finish lamps and glass are not covered under this warranty Customer adjustments which are explained in the Operator s Guide are not covered under the terms of warranty This warranty will automatically be voided for any unit found with a missing or altered serial number This warranty is valid only on products purchased and used...

Page 45: ...r entering 21 printing list of 35 L ORIGINAL H TONE key 20 long documents 24 manual fax machines 13 Message Confirmation 18 24 41 MF dial mode 25 modes dialing 3 25 receive 13 15 standby 5 Multi Communication Report 39 multi line phone systems 3 multiple poll 32 name entering in storing numbers 21 in Terminal ID 9 NO key 6 Options List 36 Options User 24 on off switch 3 5 One Touch keys 6 18 21 ou...

Page 46: ...jack 3 11 See answering machine telephone using SF2200 as 12 telephone numbers 9 in Terminal ID dialing 17 21 TEL mode 13 14 TEL FAX mode 13 14 Terminal ID 7 8 20 24 time and date setting 7 tones and alarms 12 TONE key 25 tone pulse dialing 3 25 Transmission Report 37 turnaround polling 25 29 24 hour time 7 V REQUEST key 27 voice requests 12 27 voltage 5 VOL switch 3 12 warranty 46 Window 6 messag...

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