Via Pro User’s Guide – TouchChat
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Warranty
PRC-Saltillo warrants the Via Pro to be free from defect in material and workmanship under normal use
for a period of two years from the original shipping date of the device. (Please note that some devices
may include only a one year warranty if not purchased through insurance).
Please contact PRC-Saltillo technical support (1-877-872-1428) prior to making alterations to the Via Pro
for mounting, transportation, etc.
All warranty service should be arranged through PRC-Saltillo prior to sending a system back. Please call
the company at 1-877-872-1428, or email at [email protected] to obtain a CA number prior to
sending the system to PRC-Saltillo.
If replacement is necessary, the replacement Via Pro may be a new or re-conditioned Via Pro of equal
value.
Note:
PRC-Saltillo considers bending of the unit, submerging it into liquid of any kind, or any breaks
and/or cracks in the LCD screen to be misuse. However, PRC-Saltillo will cover one screen replacement
or one iPad replacement per warranty year.
Shipping address:
PRC-Saltillo
Attn: (Insert CA # here)
1022 Heyl Road
Wooster, OH 44691
