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Chapter 5:  Troubleshooting

218

Status signalling

Status signalling

Overview

There are many ways of troubleshooting if an error occurs. The terminal has 
different means of status signalling, to help you find the cause of a problem:

•

Indicators

.

•

Event messages.

•

Event  log.

Indicators, event messages and logs are described in the following sections.

Summary of Contents for 250 FleetBroadband

Page 1: ...SAILOR 500 250 FleetBroadband Including 19 Rack Version USER MANUAL...

Page 2: ......

Page 3: ...SAILOR 500 FleetBroadband SAILOR 250 FleetBroadband Including 19 Rack Version User manual Document number 98 125645 G Release date June 27 2012...

Page 4: ...art of this manual from any other source Copyright 2012 Thrane Thrane A S All rights reserved Trademark acknowledgements Thrane Thrane is a registered trademark of Thrane Thrane A S in the European Un...

Page 5: ...the antenna in this system radiates Microwave Power This radiation may be hazardous to humans close to the antenna During transmission make sure that nobody gets closer than the recommended minimum sa...

Page 6: ...g n re un niveau de radiation de 100 W m2 une distance de 0 2 m de l avant du panneau de l antenne Veuillez consulter le sch ma au dessous Distance to other equipment Do not move the antenna closer t...

Page 7: ...the lengths specified for the equipment The cable between the terminal and antenna can be extended if it complies with the specified data concerning cable losses etc All cables for the SAILOR FleetBr...

Page 8: ...power cable connected Under certain conditions dangerous voltages may exist even with the power cable removed To avoid injuries always disconnect power and discharge circuits before touching them Fai...

Page 9: ...ersion of the manual please enter the Thrane Thrane web site thrane com and download the latest version or acquire it from your distributor Manual overview Note that this manual does not cover install...

Page 10: ...help if needed Conformity contains declarations of conformity for the SAILOR FleetBroadband and the SAILOR FleetBroadband 19 rack systems Related documents The below list shows the documents related t...

Page 11: ...on page Thrane IP Handset User Manual Explains the features and functions of the Thrane IP handset The Thrane IP handset works as a standard IP handset but also serves as a user interface for the SAIL...

Page 12: ...x...

Page 13: ...e you start 20 Starting up the terminal 22 Connecting the Thrane IP handset 26 Connecting a computer 27 Entering the SIM PIN for the terminal 28 Registering with the BGAN network 32 Making the first c...

Page 14: ...SMS messages 99 Setting up the interfaces 106 Managing LAN network users 143 Uploading software 160 Selecting the preferred BGAN satellite 165 Selecting the language 167 Administration 168 Help desk a...

Page 15: ...43 List of reserved IP subnets 245 Supported AT commands for PPPoE 246 App A Conformity SAILOR 500 FleetBroadband 251 SAILOR 500 FleetBroadband 19 Rack 253 SAILOR 250 FleetBroadband 255 SAILOR 250 Fle...

Page 16: ...Table of Contents xiv...

Page 17: ...ns on the purchase of your SAILOR FleetBroadband system SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband are maritime broadband systems providing simultaneous high speed data and voice communic...

Page 18: ...ing E mail Phone and fax services Large file transfers Video conferencing and Streaming VPN Virtual Private Network access to corporate servers This chapter has the following sections Features and int...

Page 19: ...Standard Voice 4 kbps or 3 1 kHz Audio Optional Multi voice feature up to 9 concurrent voice calls Optional Voice Distress feature 4 LAN Local Area Network ports with PoE Power over Ethernet for compu...

Page 20: ...LOR 250 FleetBroadband system basically use the same type of terminal except that the SAILOR 500 FleetBroadband offers a few more features than the SAILOR 250 FleetBroadband See Features and interface...

Page 21: ...antenna The antenna contains all functions for satellite tracking including a GPS Global Positioning System A single coaxial cable carries all RF communication supply voltage and modem communication b...

Page 22: ...AILOR 250 FleetBroadband antenna The SAILOR 250 FleetBroadband system uses the TT 3050A antenna which is a medium size maritime 2 axis stabilized BGAN antenna For information on how to install the ant...

Page 23: ...OR 500 FleetBroadband system or a SAILOR 250 FleetBroadband system the terminal is basically the same For this reason this section covers both systems The SAILOR FleetBroadband Terminal is the control...

Page 24: ...information on how to use the handset see the user manual for the Thrane IP handset The built in web interface in the terminal is used for easy configuration and daily use The web interface is accesse...

Page 25: ...irectly from the LAN interface using Power over Ethernet PoE When connected to the terminal the Thrane IP handset provides a dedicated BGAN menu with a subset of the terminal configuration options For...

Page 26: ...speed data up to 492 kbps and voice telephony BGAN enables users to access e mail corporate networks and the Internet transfer files and make telephone calls The Inmarsat FleetBroadband service Fleet...

Page 27: ...s expectations of coverage post repositioning of its I 4 satellites This map does not represent a guarantee of service The availability of service at the edge of coverage areas fluctuates depending o...

Page 28: ...LOR 250 FleetBroadband antenna the BGAN satellite and the Satellite Access Station SAS The satellites are the connection between your terminal and the SAS which is the gateway to the worldwide network...

Page 29: ...Standard IP connection several users can share the data connection simultaneously This type of connection is ideal for e mail file transfer and Internet and intranet access The user pays for the amou...

Page 30: ...ptional Normally the BGAN system only supports one call at a time per SAILOR FleetBroadband system When you subscribe to the optional Multi voice service and enable it in your system you can have up t...

Page 31: ...oduction terminal and assign a Thrane IP handset in the web interface of the SAILOR FleetBroadband terminal Supplementary services The BGAN system also provides the following supplementary services Ca...

Page 32: ...vailable at the edge of coverage areas i e in low elevations The lines in the coverage map below enclose the areas with an elevation angle towards the satellite of 0 20 and 45 degrees For further info...

Page 33: ...ne Fax LAN PoE ISDN 3 1 kHz Audioa Analog telephone IP handset ISDN telephone G3 Fax machine G4 Fax machine in G3 mode Standard Voice Analog telephone IP handset ISDN telephone Data UDIa or RDI a Note...

Page 34: ...Chapter 1 Introduction 18 Services and interfaces...

Page 35: ...you start Starting up the terminal Connecting the Thrane IP handset Connecting a computer Entering the SIM PIN for the terminal Registering with the BGAN network Making the first call Standard connect...

Page 36: ...where unintentional contact is avoided Note that the maximum allowed ambient temperature is 55 C If the maximum ambient temperature does not exceed 45 C the terminal can be placed in a public area For...

Page 37: ...rminal Connector panel on SAILOR FleetBroadband 19 Rack terminal For information on how to connect to each interface refer to the installation manual for the SAILOR FleetBroadband systems Grounding st...

Page 38: ...stalled For information on how to insert the SIM card refer to the installation manual Switching on the terminal Using the Power switch To switch on the terminal use the On Off switch in the connector...

Page 39: ...ng the front power switch If you have the 19 Rack variant of the SAILOR FleetBroadband terminal flip the switch in the front panel to 1 to switch on the terminal Note To be able to use the power switc...

Page 40: ...the I O interface on page 138 Using a remote on off switch If an external switch is connected to the remote on off pins in the DC connector you may leave the power switch in the connector panel in the...

Page 41: ...y for making calls or running data sessions until the system is registered on the BGAN network You may have to enter a SIM PIN before the system can register For further information see Entering the S...

Page 42: ...wer PoE will be turned off completely Starting up the Thrane IP Handset The following procedure is for the Thrane IP Handset The procedure may be different for another type of IP handset To start up t...

Page 43: ...tup the connected computer must be set up to obtain an IP address and a DNS server address automatically To check this on your computer Windows XP do as follows 1 Go to Start Settings Control Panel Ne...

Page 44: ...configure the LAN interface on the terminal see Configuring the LAN interface on page 107 Entering the SIM PIN for the terminal Do you need a SIM PIN Depending on your SIM card you may have to enter...

Page 45: ...or user name and password for the terminal Then enter the PIN for the terminal Note that the menu item Enter PIN is only available if the terminal is waiting for a PIN Wrong SIM PIN Analogue phone or...

Page 46: ...ocking Key The PUK is supplied with the SIM card for your terminal Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long If you enter a wrong PUK 10 times the...

Page 47: ...accepted see the next section Wrong PIN For further information on the web interface refer to Using the web interface on page 79 Wrong PIN You have 3 attempts to enter the PIN in the web interface be...

Page 48: ...l the SAILOR FleetBroadband system automatically starts the registration procedure on the BGAN network You can monitor the registration procedure by looking at the Antenna and Terminal indicators in t...

Page 49: ...ng on the severity of the error For further information on the indicators see Light indicators on page 219 Status Antenna indicator Terminal indicator The antenna is starting up Flashing slowly green...

Page 50: ...the web interface The dashboard in the web interface also shows the status during and after registration When the system is ready the Antenna status field shows Tracking and the Status field shows Rea...

Page 51: ...00 45 39558800 Making a call to the terminal To make a call to a phone connected to the terminal dial Mobile number is the international call prefix1 used in front of the country code for internation...

Page 52: ...d Voice is 870772420567 on your terminal and you want to make a Standard call to the terminal dial 00 870 772420567 If the mobile numbers are listed in the web interface you can look them up by select...

Page 53: ...er do as follows 1 Access the web interface by opening your browser and entering http ut bgan or the IP address of the terminal in the address bar http ut bgan translates into the IP address of the te...

Page 54: ...AN ports preferably port 1 The handset starts up automatically 2 Select Menu BGAN in the handset 3 Select Connect 4 Use the left right keys to find the network user group for the application you want...

Page 55: ...s not describe advanced configuration of interfaces For this type of information refer to the Configuring sections for the interfaces in Chapter 4 Using the web interface General Tools for setup and u...

Page 56: ...ctions Viewing C No signal strength for the system Viewing status Ready Registering etc for the system Viewing the software version of the terminal Entering the PIN and PUK for the terminal Viewing ac...

Page 57: ...he terminal and antenna CONNECT page start and stop data sessions for all network user groups connected to the terminal requires administrator password PHONE BOOK page view and edit the phone book MES...

Page 58: ...or the terminal set up user rights requires administrator password set up remote management and activation set up restricted dialling set up Multi voice set up Voice Distress For information on how to...

Page 59: ...ne Fax LAN PoE ISDN 3 1 kHz Audioa Analog telephone IP handset ISDN telephone G3 Fax machine G4 Fax machine in G3 mode Standard Voice Analog telephone IP handset ISDN telephone Data UDIa or RDI a Note...

Page 60: ...four LAN connectors with Power over Ethernet for connecting IP handsets or other IP equipment For details on the features and functions of the Thrane IP Handset refer to the user manual for the handse...

Page 61: ...en connecting a fax to the Phone Fax interface you must use 3 1 kHz Audio Example If you always have a fax connected to the same Phone Fax interface you can set this interface to 3 1 kHz Audio only Th...

Page 62: ...ypes for IP handsets on page 132 Overriding the default outgoing call type To override the default setting for a specific outgoing call do as follows To use Standard Voice for the call dial 1 before t...

Page 63: ...llows Connect a computer access the web interface and select PHONE BOOK Mobile numbers For further information see Viewing and editing the mobile numbers on page 94 For information on how to make a ca...

Page 64: ...dial 004 followed by or off hook key Manual Dial To make a call dial 00 country code phone number followed by or off hook key Example To call Thrane Thrane in Denmark 45 39558800 from an analogue or I...

Page 65: ...he ISDN interface or the LAN PoE interface will ring when one of the mobile numbers is called Note however that this depends on the call type settings and on the local exchange settings Refer to Selec...

Page 66: ...PHONE BOOK Mobile numbers For further information see Viewing and editing the mobile numbers on page 94 If the mobile numbers are not available in the web interface refer to the documents included wit...

Page 67: ...our call is then transferred to phone number 0301 If you don t know the number of the phone you can call the default phone by dialing If you dial nothing you are transferred to the default phone after...

Page 68: ...followed by or off hook key Note Remember the 0 at the start when you dial a local phone number If you accidently dial a 3 digit number you may get one of Inmarsat s short dial numbers instead of a lo...

Page 69: ...is unlisted you are not allowed to dial back 00 followed by one of the numbers 1 199 and or off hook key Short dial phone numbers in phone book 0300 followed by or off hook key Local call broadcast t...

Page 70: ...ion to use 3 1 kHz Audio 31 before the phone number will hide the caller s phone number to the recipient 31 before the phone number will show the caller s phone number to the recipient where it would...

Page 71: ...ation For further information see Call waiting on page 124 Analogue 2 wire phones with R key When you receive a Call Waiting indication you have the following options Note Different types of phone hav...

Page 72: ...s listed below If you have another type of phone than the ones listed below refer to the documentation for your phone handset If you want to Do as follows standard 2 wire phone Place a call on hold Pr...

Page 73: ...Press R 4 local number The phone with the local number you dialed starts to ring 2 You now have two options Hang up The phone or headset you transferred the call to continues to ring When the call is...

Page 74: ...lt outgoing call type on page 45 UDI must be used for an ISDN G4 fax machine Note that this is not possible in a SAILOR 250 FleetBroadband system Refer to Configuring the ISDN interface on page 116 To...

Page 75: ...ormation see Viewing and editing the mobile numbers on page 94 If the mobile numbers are not available in the web interface see your airtime subscription Receiving a fax message An analogue fax machin...

Page 76: ...the second and subsequent calls is always Standard Voice Note You must have Multi voice in your airtime subscription Thrane IP Handset software version minimum 1 13 and terminal software version minim...

Page 77: ...ers received from your airtime provider Call type groups The handsets are called using one of the mobile numbers for either Standard Voice or 3 1 kHz audio All handsets in a group will ring when the b...

Page 78: ...is assigned to IP handset number 0501 If you do so be aware that only the assigned handset can receive a call to this number The handset connected to Phone port 1 and the IP handset no 0501 are each a...

Page 79: ...n be called together All unassigned IP handsets will ring when you call a mobile number which has not been assigned to a handset To make an IP handset unassigned clear all call types and the Assigned...

Page 80: ...rface Enable the use of additional numbers in the web interface under ADMINISTRATION Multi voice See Multi voice on page 196 Add the additional numbers from your airtime subscription under PHONE BOOK...

Page 81: ...escue centre Follow the procedure for Voice Distress calls For details on the Voice Distress system and how to make a Distress call see the Voice Distress Non SOLAS User manual 98 133687 Note Your air...

Page 82: ...which routes traffic between the local network connected to the terminal and up to 11 network connections or PDP contexts on the BGAN network The router contains NAT Network Address Translation which...

Page 83: ...he profiles and traffic flow filters For further information see Using profiles on page 175 and Using traffic flow filters on page 181 Working with network user groups The LAN users of the SAILOR Flee...

Page 84: ...ur data sessions Data sessions available for the current user are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the DASHBOARD Primary profiles are listed in the left si...

Page 85: ...want Standard IP to be automatically activated at start up the administrator can enable automatic activation under SETTINGS LAN Network user groups When automatic activation is disabled in the Networ...

Page 86: ...32 64 and 128 kbps Streaming The SAILOR 500 FleetBroadband system supports 8 16 32 64 128 and 256 kbps Streaming Note The Streaming link is only available if your network user group includes a Stream...

Page 87: ...k user groups Manual activation of a data connection see Start stop Standard IP on the LAN interface on page 69 3 Note the terminal s external IP address found in one of the following ways If you are...

Page 88: ...of profile password For more information on network user groups see Setting up the network user groups on page 145 Accessing the terminal using web interface After preparing the terminal as described...

Page 89: ...e built in web interface of the terminal from your remote computer Accessing the terminal using AT commands After preparing the terminal as described in the previous sections do as follows to access i...

Page 90: ...onnecting a router Connecting broadcast equipment optionally through a PC Establishing a Picocell for the use of cell phones The following drawing shows connections managed through PPPoE and web inter...

Page 91: ...assword can be left blank or insert user name void and password void Then the registration on the Access Point is most commonly done in such a way that the data connection is established with a dynami...

Page 92: ...Data connection default XBB BACKGROUND Initiates a Primary Standard Data connection Same as blank XBB STREAM8K Initiates a Primary Streaming 8 kbps connection XBB STREAM16K Initiates a Primary Streami...

Page 93: ...e Setting up Tracking on page 139 Once set up on both sides the SAILOR FleetBroadband system will send position reports to the server as specified Using the Thrane IP handset You can use the Thrane IP...

Page 94: ...Chapter 3 Operating the system 78 Using the Thrane IP handset...

Page 95: ...It has the following sections Introduction Entering the SIM PIN in the web interface Using the Dashboard Using the phone book Using the Call log Handling SMS messages Setting up the interfaces Managi...

Page 96: ...Introduction The web interface What is the web interface The web interface is built into the terminal and is used for operating setting up and configuring the system You can access the web interface...

Page 97: ...server settings for the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows 1 In Microsoft Internet Explorer select T...

Page 98: ...access to the web interface if you want to display a different language than English select SETTINGS LANGUAGE from the left menu select a language from the list and click Apply For further information...

Page 99: ...igation pane or a new page in the contents section The status field shows the signal strength The icon bar shows icons for new SMS messages and for active events when relevant For explanations of the...

Page 100: ...section To see the site map click SITE MAP in the navigation pane The site map lists all topics and submenus Click on items in the site map to go directly to the relevant location Icon Explanation A n...

Page 101: ...ace requires a PIN For information on how to enter the SIM PIN see Entering the SIM PIN using the web interface on page 30 When the correct PIN has been entered the web interface opens the Dashboard a...

Page 102: ...ard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna For information on how to start or stop your da...

Page 103: ...tation SAS Ready The terminal has registered and connected to the SAS and is ready to accept a service request a call or a data session Data active The terminal has established a call or a data sessio...

Page 104: ...e terminal Local IP address The local IP address of the terminal This is the IP address used to access the terminal from a device connected to the terminal IMEI number The IMEI number International Mo...

Page 105: ...a list of data profiles that are currently active including the external IP address that is assigned to each profile SESSIONS TOTAL lists the totals for each connection The list shows the time connect...

Page 106: ...can Look up phone numbers Look up short dial numbers for easy dialling from a handset Modify or delete existing names and phone numbers or add new names and phone numbers Note If you are using a Thran...

Page 107: ...entries with entry number name and phone number Empty place holders are also included To sort the phone book click the title of the column you wish to sort by For example to sort by the names in the...

Page 108: ...book is the Short dial number When making a call from the terminal you can use this number instead of dialling the entire phone number Simply dial 00 short dial followed by or off hook key Example To...

Page 109: ...he specified entry number in the phone book Modifying an entry in the phone book To modify an entry do as follows 1 In the phone book click Edit next to the entry you want to modify 2 Modify the name...

Page 110: ...rs are the phone numbers to use when making a call to the terminal To view the mobile numbers To view the mobile numbers of the terminal select PHONE BOOK Mobile numbers from the left navigation pane...

Page 111: ...e additional numbers in your subscription you can enter them as well Below is an example of a Mobile numbers list with additional numbers To enter or edit the mobile numbers To enter or edit the mobil...

Page 112: ...sted information includes time connected using Standard Voice and time connected using 3 1 kHz Audio Note If power to the system is interrupted the information on the currently ongoing calls connectio...

Page 113: ...oing received or missed calls or data sessions select one of the following lists from the left navigation pane in the CALLS page Outgoing calls shows the start time receiving end phone number duration...

Page 114: ...lumn you wish to sort by If a list covers more than one page you can click the relevant link at the bottom of the page to go to another page When there are more than 100 calls in the total list the ol...

Page 115: ...ft navigation pane click Write message 3 Type in the message in the Write new message field Important If the terminal is not online when you attempt to send a message the message is moved to the Outbo...

Page 116: ...n see Configuring message settings on page 104 6 Click Send The message is now sent and moved to the Sent folder Options for messages in the Outbox Messages in the Outbox are messages that have not be...

Page 117: ...he message has been sent look in the Sent folder There should now be two copies of the sent message Click Forward next to a message you want to forward Type in the phone number of the new recipient an...

Page 118: ...ut information of voice mail call your Voice mail service number to hear the Voice mail The Voice mail service number is normally listed in the SMS message You may also find the Voice mail service num...

Page 119: ...ient field and click Send If you want to move all the new messages click Move all new messages to Inbox Options for SMS messages in the Inbox The messages in the Inbox are the incoming messages that h...

Page 120: ...notification setting for an individual message For further information see Sending an SMS message on page 99 Do as follows 1 Select MESSAGES Message settings from the left navigation pane 2 If you wa...

Page 121: ...click Save Then click Apply to apply all changes in the page The SMS service centre number is provided from your Airtime Provider Viewing the Voice mail number You get an SMS notification in the web...

Page 122: ...rties of the connected antenna and contains a field for enabling or disabling the L Band interface on the terminal To access the SETTINGS page select SETTINGS from the left navigation pane Note If the...

Page 123: ...connectors with PoE Power over Ethernet The major part of the LAN parameters are set up in the network management pages which require administrator password For information on these settings refer to...

Page 124: ...The drawing below shows the default setup To change the local IP addresses do as follows 1 From the left navigation pane select SETTINGS LAN 2 At DHCP status select Enabled recommended for most purpos...

Page 125: ...les you to set up a server connected to the terminal while the terminal is in Router mode Without port forwarding it would not be possible to contact the server from the Internet We recommend using a...

Page 126: ...ype in the Incoming port range 4 Type in the Destination IP address which in this example is the IP address of the mail server 192 168 0 100 5 Type in the Destination port range 6 Repeat step 3 to ste...

Page 127: ...h a point to point connection between them and then securely transport data packets over the connection On the equipment connected to the SAILOR FleetBroadband terminal you must enter a few settings f...

Page 128: ...oadband terminal To enable PPPoE in the terminal do as follows 1 Select SETTINGS LAN PPPoE 2 Select Enabled 3 Click Apply 4 Restart the terminal for the setting to take effect For information on how t...

Page 129: ...ver you can set up your terminal to communicate with a device on the other side of a gateway by using Static routing To set up a new device for static routing do as follows 1 Select SETTINGS LAN Stati...

Page 130: ...ew entry are now in the list This means that the terminal can communicate with the destination IP address on the other side of the gateway Configuring the Phone Fax interface To configure the Phone Fa...

Page 131: ...react on calls made to the Standard phone number For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected type will be used by default if possible for any outgoing call Note how...

Page 132: ...this number is called only handsets connected to that port will ring If you have assigned a number skip the next two steps and go to step 5 Note For information on how to set up call services supplem...

Page 133: ...ndard call is accepted by all devices that are programmed with the number 1 and connected to the ISDN interface 0401 0402 These are local numbers for separate devices connected to the ISDN interface A...

Page 134: ...all type 3 1 kHz Audio If you make a Standard call it will be converted to a 3 1 kHz Audio call Outgoing UDI or RDI sessions will be not be influenced by this setting 6 If you hear an echo in your ISD...

Page 135: ...rtime Provider They may also be defined on the SIM card How to use the common APN When you configure the APN for your individual network user group select Common to use the setting from this page If y...

Page 136: ...aken from the SIM card This is the recommended option unless you have special requirements Network assigned The APN is assigned from the network User defined Type in the APN APNs are provided from the...

Page 137: ...l barring Call waiting Line identification Closed user group Note that depending on the network some of these call service settings may prevent others from being activated The settings apply for all c...

Page 138: ...tor controlled and come with your airtime subscription default A message saying Operation in progress please wait is displayed 3 For each call type select Enabled next to the situation s in which you...

Page 139: ...ct SETTINGS Common Call barring from the left navigation pane 2 Click OK next to Read current settings to make sure the page is updated 3 For each call type select which calls should be barred 4 In th...

Page 140: ...e you are making a call or transmitting data Do as follows 1 Select SETTINGS Common Call waiting from the left navigation pane 2 Click OK next to Read current settings to make sure the page is updated...

Page 141: ...Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data Do as follows 1 Select SETTINGS Common Line identification f...

Page 142: ...o each other but not to users outside the group To define the settings for these user groups do as follows 1 Select SETTINGS Common Closed user group from the left navigation pane 2 Type in your user...

Page 143: ...Access under SETTINGS FOR ACTIVE CLOSED USER GROUP Note that if you selected Subscribed above this setting will not be used 5 Select Preferential if you want the activated user group to be selected wh...

Page 144: ...use the local exchange function With this function enabled when you dial the mobile number of the terminal a recorded message guides you to dial the number for the local phone you want to call Your c...

Page 145: ...andsets Each handset must have a local number in the range 0501 to 0516 as well as a unique password By default handset numbers are automatically assigned when Thrane IP Handsets are connected However...

Page 146: ...ered and assigned the first available number 2 In the web interface select SETTINGS IP handsets 3 If you want to change the password click Edit next to the number you want to use 4 Enter the password...

Page 147: ...the manufacturer documentation 6 For Thrane IP Handsets When the terminal and the handset have recognized each other a Configure link appears next to the handset in the list 7 Select Configure next to...

Page 148: ...for IP handsets do as follows 1 Select SETTINGS IP handsets Call settings 2 If you have additional numbers from your airtime provider and you want to assign them to the IP handsets use the Assigned n...

Page 149: ...electing the call type on page 45 For Incoming calls you can select Standard or 3 1 kHz Audio or both If you select both the handset will react ring on any incoming call If for example you select Stan...

Page 150: ...e IP Handset select MENU Status Software version in the Thrane IP Handset To change the Thrane IP Handset compatibility do as follows 1 Select Settings IP handsets Server settings 2 Select the Thrane...

Page 151: ...he switch is closed again Normally Open The internal switch at pin 1 is normally open no connection to ground When the terminal is notified of an incoming call from the satellite interface the switch...

Page 152: ...ally open no connection to ground The switch is closed connected to ground during phone calls When the call is ended the switch opens again no connection to ground Pin 4 Radio silence input Activation...

Page 153: ...in 5 to Ground 1 2 V DC when the ignition is on To switch off disconnect pin 5 from ground Pin 6 Ground Non configurable Pin 6 can be used as an external connection to ground Pin 6 is connected to Gro...

Page 154: ...fer to the previous section I O pins and their functions on page 135 4 If you are using the Ignition function and you want the terminal to stay on for a few minutes after the Ignition is switched off...

Page 155: ...ut select the call types both incoming and outgoing that should activate the Mute function under MUTE OUTPUT 7 Click Apply Setting up Tracking The SAILOR FleetBroadband system can be used for tracking...

Page 156: ...Chapter 4 Using the web interface 140 Setting up the interfaces To set up tracking do as follows 1 Select SETTINGS Tracking...

Page 157: ...ecified tracking server for example to change reporting intervals or start stop reporting 4 Select the APN to use for Tracking You have the following options Common The APN is taken from the Common AP...

Page 158: ...he vessel should be moved before sending a report Max one report per Enter the minimum time that should pass between two reports Example The distance is set to 1000 m and the time is set to 15 minutes...

Page 159: ...C address of the device you are using the LAN port you connect to A connected IP device will automatically be assigned to the default network user group if it is not specified otherwise For specific p...

Page 160: ...groups on page 145 The network user groups determine settings such as QoS Standard Streaming IP addressing Static Dynamic Internet access mode Router Mode Bridge Mode No Internet Access 2 Identifying...

Page 161: ...oup in this context is a group of network users sharing the same Quality of Service profile and network parameters There are 11 configurable network user groups For the Default network user group cert...

Page 162: ...tions for network terms on page 157 To edit a network user group do as follows 1 Select SETTINGS LAN Network user groups When you are prompted enter the administrator user name and password The defaul...

Page 163: ...Chapter 4 Using the web interface Managing LAN network users 147 4444 Using the web interface 2 Click Edit next to the network user group you want to set up...

Page 164: ...net connection is not required The external voice connection is still available this setting only affects communication over the Internet 6 Select Dynamic IP address This is the IP address used extern...

Page 165: ...assigned The APN is assigned from the network User defined Type in the APN APNs are provided from the Airtime Provider 10 If your APN uses a password type in the user name and password provided from t...

Page 166: ...181 13 Select the Secondary profile To select more than one secondary profile press and hold Ctrl or Shift while selecting The Context Identifiers CIDs for the selected primary and secondary profiles...

Page 167: ...etwork device with dynamic IP address is connected to the terminal it is automatically listed in the Network devices list Viewing the list of network devices To view the list of network devices select...

Page 168: ...C address of this device if DHCP is enabled and the Internet connection is not a Bridge mode connection To lock a device to its current IP address click the link next to the device The device is then...

Page 169: ...groups Each entry in the table shows MAC address IP address LAN port and network user group When a network device is connected the terminal runs through the network classification table to check if t...

Page 170: ...ng entry do as follows 1 Select SETTINGS LAN Network classification table If you are prompted enter the administrator user name and password The default user name is admin and the default password is...

Page 171: ...at the top of the page 4 Select the LAN port and Network user group you want to associate with the device Network user groups are created and defined in the Network user group page See Setting up the...

Page 172: ...click the up or down arrow next to the entry Connections are evaluated in the order they are listed The first entry and only the first entry that matches the properties of the connected device is app...

Page 173: ...trol information belonging to that packet The information in the Header can take up a considerable amount of bandwidth In order to save bandwidth you can use Header Compression meaning you compress th...

Page 174: ...fine profiles and traffic flow filters NAT Network Address Translation NAT enables a local area network to use one set of private IP addresses for internal traffic and an assigned or static IP address...

Page 175: ...network user groups connected to the terminal To start or stop a data session do as follows 1 Select CONNECT When you are prompted enter the administrator user name and password The default user name...

Page 176: ...ware from your computer to the terminal and how to download the latest software version from the Internet to your computer You can upload software from your computer to the terminal without entering t...

Page 177: ...from Thrane Thrane and save it on your computer 2 Open the web interface and do one of the following If the PIN has been accepted or a PIN is not required select SETTINGS Upload from the left navigati...

Page 178: ...field UPLOAD SOFTWARE TO TERMINAL click Browse 4 Browse to the new software version and accept it 5 Click the Upload button Note that the upload procedure takes a couple of minutes Note When upload i...

Page 179: ...to the terminal do as follows 1 Make sure you have a connection to the Internet from your terminal 2 Open the web interface and select SETTINGS Upload from the left navigation pane 3 Click Check for u...

Page 180: ...obtain the new software version When the new software version is found the web interface shows the new software version and a link for downloading the software 4 Click the link to download the new so...

Page 181: ...e available you can select the satellite you prefer to use when registering on the BGAN network To select the preferred BGAN satellite To select the preferred BGAN satellite do as follows 1 Select SET...

Page 182: ...e current satellite before registering on the new satellite Note If you have selected a satellite your SAILOR FleetBroadband system will only try to establish a connection to the selected satellite Th...

Page 183: ...rface Selecting the language The default language of the web interface is English You can change the language to French German Russian Spanish Mandarin Chinese or Japanese To change the language do as...

Page 184: ...INISTRATION from the left navigation pane 2 Enter the Administration user name and password The default user name is admin and the default password is 1234 If you have forgotten the administrator pass...

Page 185: ...1 Contact your supplier for a reset code Please report the serial number and IMEI number of the terminal You can find the serial number and IMEI number in the Dashboard 2 Click the link Forgot adminis...

Page 186: ...ator password do as follows 1 After entering the administrator user name and password in the ADMINISTRATION page locate the section Change administrator logon 2 Type in the existing user name 3 Type i...

Page 187: ...OK The configuration is now saved to a file This file is used to load the configuration into another terminal See the next section Loading a configuration from a file To load a configuration from a fi...

Page 188: ...ns To enter the call tariffs do as follows 1 From the left navigation pane select ADMINISTRATION Call Charges 2 Select the currency from the Currency drop down list Note Thrane Thrane does not take re...

Page 189: ...calls and data sessions on page 97 Log handling To clear the logs of the terminal and or reset the counters for the time connected do as follows 1 From the left navigation pane in the ADMINISTRATION p...

Page 190: ...e desired connection on the Dashboard To set data limits do as follows 4 From the left navigation pane in the ADMINISTRATION page select Data limits 5 Select the services to close automatically after...

Page 191: ...nnection is a Streaming connection or a Standard connection You can select between a number of predefined profiles or define your own profiles for your data transmission If no traffic flow filters are...

Page 192: ...twork user group When you set up a network user group you select the profiles to use for that network user group You select a Primary profile and optionally one or more Secondary profiles For further...

Page 193: ...files you can select Subscribed for many of the settings If you select Subscribed the value given in your Airtime subscription is automatically used To define a new profile do as follows 1 From the le...

Page 194: ...Chapter 4 Using the web interface 178 Administration 2 Click Edit next to one of the user defined profiles 3 Fill in the name you want for your profile...

Page 195: ...ch is not delay sensitive such as E mail SMS download of databases and reception of measurement records 5 Type in the bit rates in kbps in the following fields Maximum bit rate ul kbps is the maximum...

Page 196: ...es means packets are allowed to contain errors This setting is suitable for delay sensitive transmission because the need for retransmission is limited The SDU Error settings in step 8 and step 9 will...

Page 197: ...eaming e g when you have a video conference What are traffic flow filters When more than one type of traffic is needed you must use both a primary and one or more secondary profiles For the BGAN core...

Page 198: ...tration Defining traffic flow filters To define the traffic flow filters do as follows 1 From the left navigation pane select ADMINISTRATION Traffic flow filters 2 Click the link New entry 3 Select a...

Page 199: ...iquely assigned for the protocol being used TCP is set to 6 and UDP is set to 17 The protocol number determines which protocol is used by the traffic flow filter Destination port range From and To Sou...

Page 200: ...cedence index 0 checks for UDP packets protocol number 17 in the port range 2455 5000 When these packets are identified they are assigned a 64 kbps Streaming channel the Streaming 64 profile 2 The fil...

Page 201: ...e the use of a PIN to access the terminal do as follows 1 Select ADMINISTRATION SIM PIN 2 Under REQUIRE PIN select Enabled or Disabled If you select Disabled you can access and use the terminal withou...

Page 202: ...he SIM PIN To change the PIN used to access the terminal do as follows 1 Select ADMINISTRATION SIM PIN 2 Under CHANGE PIN type in the Old PIN 3 Type in the New PIN and retype it on the next line 4 Cli...

Page 203: ...ccess to certain functions and make these pages read only This is useful if you want to protect the system against unintended changes Study this screen thoroughly and decide to which areas of the syst...

Page 204: ...hrane IP handset handset with the number 0501 3 At ALLOW AT COMMANDS ON select yes to allow the use of AT commands on the LAN interface or no to block the use of AT commands on the LAN interface AT co...

Page 205: ...ace Remote management You can set up the terminal so that it can be controlled from a remote location either using the web interface or AT commands To set up the terminal for remote management do as f...

Page 206: ...sy access to the terminal After preparing the terminal and activating the connection you can access the terminal from one of the trusted IP addresses using the incoming port defined in the Incoming po...

Page 207: ...he connection whether it is activated successfully or the activation failed To set up the terminal for remote activation with SMS do as follows 1 From the left navigation pane select ADMINISTRATION Re...

Page 208: ...MS 5 Enter at least one trusted mobile number from which the terminal accepts an activation SMS If no numbers are entered the feature is disabled automatically Use the wild card to accept a range of t...

Page 209: ...Link monitoring 2 Select Enabled if you want to enable Link monitoring 3 Select the Interval between each ping 4 Select the number of Retries before the terminal reboots 5 Type in the Primary and opt...

Page 210: ...f no response is received it will send the same number of ping commands to the Secondary IP address if available If no response is received here either the terminal will reboot Restricted dialling In...

Page 211: ...digits and may start with No other special characters are allowed A mask is the first part of a phone number and it covers all numbers that start with that first part See the example below 4 Select w...

Page 212: ...Multi voice in your SAILOR FleetBroadband system do as follows 1 From the left navigation pane select ADMINISTRATION Multi voice 2 To use the SAILOR FleetBroadband terminal for Multi voice select Mult...

Page 213: ...4 Type in the VoIP APN used for Multi voice You find the Multi voice APN name in your subscription documentation 5 Click Apply Note You must have additional numbers in your subscription and enter the...

Page 214: ...igured correctly look at the Distress IP Handset and the Alarm Panel Note You must have Voice Distress in your airtime subscription and the software version of the Thrane IP Handset used for Distress...

Page 215: ...sing the web interface Administration 199 4444 Using the web interface the Distress IP Handset display should show designated for Distress and the Alarm panel should show FB connected to FleetBroadban...

Page 216: ...the Help desk is the phone number for your Airtime Provider if it is available on the SIM card To access the Help desk select HELP DESK from the left navigation pane If the Help desk number is availa...

Page 217: ...ose this file To generate a diagnostic report do as follows 1 Click Generate report from the HELP DESK page In some browsers the file may open directly in your browser To save the file select File Sav...

Page 218: ...ent icon from the icon bar at the top of the web interface or select HELPDESK Event list from the left navigation pane The Event list page shows a detailed list of active events including the time of...

Page 219: ...t do as follows 1 Select HELPDESK Self test 2 Click Self test 3 Click OK in the Warning dialogue The terminal now reboots and performs a self test Extended status To see the Extended status page selec...

Page 220: ...startup process Ongoing data sessions IP address and connection status e g Active or Suspended Ongoing calls and their connection status Site map The web interface also offers a site map page Use this...

Page 221: ...rted AT commands for PPPoE Getting support Overview If this manual does not provide the remedies to solve your problem you may want to contact your Airtime Provider or your local distributor Airtime s...

Page 222: ...ou need assistance with problems caused by the terminal or antenna please call a distributor in your area A list of certified partners and distributors is available on Thrane Thrane s web site thrane...

Page 223: ...ws 1 Connect a computer 2 Enter the web interface and see the Software version field in the Dashboard Uploading software using the web interface You can upload software using the web interface If you...

Page 224: ...Item Part number SAILOR 500 FleetBroadband antenna 403052A B C SAILOR FleetBroadband terminal or SAILOR FleetBroadband 19 Rack Terminal 403738A or 403738A T19 Item Part number SAILOR 250 FleetBroadban...

Page 225: ...anual Also check that no connectors are damaged The system is set up to use one specific satellite but the system is outside coverage from that satellite Enter the web interface Select SETTINGS Satell...

Page 226: ...uaranteed in areas with high elevation The web interface cannot be accessed The browser is configured to use a proxy server For Microsoft Internet Explorer select Tools Internet Options Connections LA...

Page 227: ...airtime subscription are correctly typed into the web interface See Viewing and editing the mobile numbers on page 94 Another call is already active and you are not using a handset connected to the L...

Page 228: ...minal is selected in the web interface Access the web interface and select SETTINGS Phone Fax Then for each of the two ports select the call type for incoming calls SAILOR 250 FleetBroadband If you ar...

Page 229: ...Incoming phone calls The call type used for the call is not selected in the web interface Make sure the call type used for calls to the terminal is selected in the web interface Access the web interfa...

Page 230: ...ot be activated deactivate it from the external device The call types for the handset interfaces are not set up correctly Check the call types for your handset interfaces See Selecting the call type o...

Page 231: ...t is set up to use a static IP address and 1 the IP address is reserved for internal use in the terminal or 2 the terminal is set up to assign a dynamic IP address to the equipment Do one of the follo...

Page 232: ...the LAN interface Check that the input voltage is within the specified range 10 5 32 V DC 14 A 5 5 A Check that you do not have too many power consuming devices connected The maximum available output...

Page 233: ...inistrator password If the correct password is not found you have to reset the password Contact your supplier for a reset code You must provide the serial number and IMEI number of the terminal Then e...

Page 234: ...rview There are many ways of troubleshooting if an error occurs The terminal has different means of status signalling to help you find the cause of a problem Indicators Event messages Event log Indica...

Page 235: ...LEDs placed in the panel at the top of the terminal a green Power indicator a green red orange Terminal indicator a green red orange Antenna indicator a green Message indicator and 3 LAN indicators f...

Page 236: ...aviour Meaning Steady green Ready BGAN registration completed Flashing green Please wait process in progress BGAN registration ongoing Orange Warning temporary malfunction User action is required Red...

Page 237: ...arting up Rapid flashing Sky scan Orange Warning temporary malfunction User action is required Red Critical error Check the event log If the problem is in the SAILOR FleetBroadband system and you cann...

Page 238: ...rminal detects an event that requires your action it issues an event message Behaviour Meaning Flashing green The LAN port is active Behaviour Meaning Green Link speed is 100 Mbps Yellow Link speed is...

Page 239: ...ent according to the tables Terminal indicator and Antenna indicator in the previous section You can see the active event messages in the web interface by clicking the warning symbol in the icon bar a...

Page 240: ...ystem data is damaged Do not use the terminal Contact your distributor 00210 to 00219 SIM module error The SIM interface on the terminal cannot be used Contact your distributor 00240to 00249 Temperatu...

Page 241: ...your distributor 00350 to 00359 AD9864 calibration data error Internal error in the receiving part of the terminal Contact your distributor if the problem persists 00360 to 00369 No antenna found The...

Page 242: ...rmer location For information on ambient temperature limits see the installation manual 01110 to 01119 Temperature too high critical Terminal Critically high temperature is causing the terminal to shu...

Page 243: ...the antenna The bit rate is reduced Move the terminal to a cooler location For information on ambient temperature limits see the installation manual 01300 to 01309 No GPS fix The GPS receiver has not...

Page 244: ...d Enter the PIN and wait for network approval If the problem persists contact your Airtime Provider 01700 to 01709 Registration for voice failed The SAILOR system has not yet been allowed to register...

Page 245: ...e network has turned ciphering off Do not transmit data that requires ciphering 02200to 02209 Ethernet data session failed Ethernet data session could not be established See the call log for the cause...

Page 246: ...h other or shorted to ground 1 Check the wires to your phone or fax 2 Put the phone on hook 3 Check the wires 03600 to 03609 2 wire operational failure The Phone Fax interface fails to operate for one...

Page 247: ...either too high or too low Check the cable to the antenna Contact your distributor if the problem persists 08009 Power Hold up the terminal can no longer power the antenna The power supply to the term...

Page 248: ...ributor 08010 Undervoltage has been detected The input voltage has dropped below an acceptable level The terminal will be shut down in 10 seconds if the situation persists Ensure a stable power supply...

Page 249: ...your distributor if the problem persists 0802E Firmware is older than current antenna version The firmware in the antenna is newer than expected by the terminal Update the terminal software 0802F Ante...

Page 250: ...doesn t support antenna hardware The antenna hardware version is not supported by the terminal Contact your distributor 08034 Antenna failed to exit Flash Manager Power cycle needed New firmware was...

Page 251: ...40 Excessive writes to the flash memory Wrong APN name or username password for a profile which is set to auto activate Check that the APN name username and password are set up correctly for your prof...

Page 252: ...n due to high temperature The temperature in the terminal is too high All PoE ports except port 1 are shut down to reduce the temperature Move the terminal to a cooler location or avoid using PoE on p...

Page 253: ...satellite visible from your current position 0804D Antenna firmware image is missing in terminal The software is corrupt Upload new software to the terminal Refer to Uploading software on page 160 080...

Page 254: ...satellite Wait until the system is registered on the network again 08063 No connection to Voice Distress handset The system is configured for Voice Distress but there is no connection between the ter...

Page 255: ...e Voice Distress registration fails The service has not been enabled on your SIM card Contact your service provider and request that Voice Distress is enabled in your SIM card 08066 Voice Distress Sup...

Page 256: ...airtime subscription 0807C Multi voice register failed Not possible to register on the Multi voice server Check that Multi voice is included in your airtime subscription 0900A Antenna Write verificat...

Page 257: ...nna to work properly Switch off the system and let the antenna cool 09010 Antenna Low RSSI level If this fault occurs the antenna is most likely unable to acquire a signal Ensure that the antenna is a...

Page 258: ...and select HELPDESK Then click Generate report Event log The event log holds information of events registered in the terminal or antenna The same events when active are also indicated in the Antenna...

Page 259: ...roubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover The functions of this button is described in the next sectio...

Page 260: ...ged and you do not remember the new IP address you can still access the web interface and see your current configuration The default value is not saved in the configuration but is only valid until nex...

Page 261: ...erminal and connected equipment will not be able to communicate The following local IP subnets are reserved for internal use in the terminal The netmask for all of these subnets is 255 255 255 0 192 1...

Page 262: ...CGEQREQ AT CGEQMIN AT CGTFT AT CGDSCONT Functions of the supported AT commands AT CGDCONT Usage AT CGDCONT is used to specify the Context parameters such as which APN the context must use This can be...

Page 263: ...6 32 64 128 256 Guaranteed bitrate UL is the guaranteed bit rate up link 0 8 16 32 64 128 256 Guaranteed bitrate DL is the guaranteed bit rate down link 0 8 16 32 64 128 256 Example AT CGEQREQ 1 1 64...

Page 264: ...ext Syntax AT CGTFT cid packet filter identifier evaluation precedence index source address and subnet mask protocol number destination port range source port range cid is the Context Identifier 1 11...

Page 265: ...is related to Example AT CGDSCONT 1 11 Application example This example shows the commands needed in order to establish a Primary Standard Data Context with a Secondary Streaming 256K Context where al...

Page 266: ...hapter 5 Troubleshooting 250 Supported AT commands for PPPoE If you have any technical questions about the PPPoE feature please refer to your local distributor who can assist you with the configuratio...

Page 267: ...Conformity Conformity A SAILOR 500 FleetBroadband CE R TTE The SAILOR 500 FleetBroadband is CE certified R TTE directive as stated in the Declaration of Conformity with R TTE Directive enclosed in co...

Page 268: ......

Page 269: ...band 19 Rack 253 AAAA Conformity SAILOR 500 FleetBroadband 19 Rack CE R TTE The SAILOR 500 FleetBroadband 19 Rack is CE certified R TTE directive as stated in the Declaration of Conformity with R TTE...

Page 270: ......

Page 271: ...250 FleetBroadband 255 AAAA Conformity SAILOR 250 FleetBroadband CE R TTE The SAILOR 250 FleetBroadband is CE certified R TTE directive as stated in Declaration of Conformity with R TTE Directive encl...

Page 272: ......

Page 273: ...adband 19 Rack 257 AAAA Conformity SAILOR 250 FleetBroadband 19 Rack CE R TTE The SAILOR 250 FleetBroadband 19 Rack is CE certified R TTE directive as stated in Declaration of Conformity with R TTE Di...

Page 274: ......

Page 275: ...gnifies that a CE certified product conforms to European health environmental and safety regulations In short it makes the product legal to be sold in the European Union CID Context Identifier CM Cont...

Page 276: ...h GPS Global Positioning System I I O Input Output IAI 2 Inmarsat Air Interface 2 The air interface used for BGAN IAI 2 is an evolution of MPDS with new bearer types which give a wide range of data ra...

Page 277: ...MAC Media Access Control MB Mega Bytes MRCC Maritime Rescue Coordination Centre MSN Multiple Subscriber Numbering In most pieces of ISDN equipment you can program multiple subscriber numbers The numb...

Page 278: ...encapsulating Point to Point Protocol PPP frames inside Ethernet frames By using PPPoE users can virtually dial from one machine to another over an Ethernet network establish a point to point connecti...

Page 279: ...mobile phone service subscriber but also subscription information preferences and storage of text messages SIP Session Initiation Protocol An application layer control signalling protocol for creating...

Page 280: ...to allow UTC to closely track UT1 which is mean solar time at the Royal Observatory Greenwich V VoIP Voice over IP The routing of voice conversations over the Internet or through an IP based network...

Page 281: ...tting 119 assigned numbers 64 Audio echo canceller ISDN 118 audio quality 45 automatic shut down connection 173 B barring calls 123 BGAN connecting to 32 coverage 11 services 13 system overview 12 Bri...

Page 282: ...shutdown 174 data limits setting 173 data sessions viewing ongoing 89 Declaration of Conformity 252 254 256 default IP address 82 network setup 68 dialling prefixes 54 dialling restrictions 194 docum...

Page 283: ...ers 53 manual ix power supply 26 setting call type 132 setting up 129 starting up 26 IP Handsets assigning additional numbers 132 IP subnet reserved 245 ISDN interface assigning additional numbers 116...

Page 284: ...t for TT 3052B antenna 4 phone local call 52 making calls 48 phone book 90 adding number 93 deleting all entries 93 deleting an entry 93 limited numbers 194 modifying an entry 93 Phone interface assig...

Page 285: ...l number 87 antenna 106 services limitations 16 Multi voice 14 supplementary 116 supported by BGAN 13 Voice Distress 14 services and interfaces combinations 17 Short dial 48 show number 125 SIM lock 1...

Page 286: ...erring a call 57 troubleshooting guide 209 trusted mobile number 192 typography used in this manual ix U uploading software 160 usage counter 89 96 clearing 173 174 user interfaces 39 V version of sof...

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Page 288: ...98 125645 G info thrane com thrane com...

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